Name: CarMax
Rating: 3.6

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Eric San Diego, CA

While I did not purchase the cars I checked out through this site I really cannot complain about the products found here and the upkeep of the site. I had a good experience through CarMax but found a better deal elsewhere.

7 years ago

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Tom Pleasant Grove, UT

I have used CarMax to buy my last three cars and love the no haggle experience in buying a car. I love their website, the easy way to compare cars and their large selections and great prices.

8 years ago

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Erin Rhoton Pleasant Grove, UT

I went to CarMax to get a quote to sell my car and also look for another car. The staff was all very nice and I felt no pressure to buy anything. I also really liked their no-haggle pricing.

8 years ago

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Angie San Antonio, TX

They make it very easy to finance a car My monthly payments are only $167 a month. And very understanding when your late with your payment.

4 years ago Edited April 11, 2022

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gen xer talks Chicago, IL

I purchased a Fiat Pop from them that was supposed to have a clean record, I got it home and the next day there was an error that effected the emissions test. I brought it in, they turned off the error, so I took it to the mechanics and found out that the car had been in an accident and had at least the bumper rebuilt. They are neither trustworthy nor honest

4 years ago

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courtney tennant Salem, VA

CarMax has a great foundation, but when you put in a zip code it shows places way too far away. It makes it very easy to filter what options you want your car to have.

5 years ago Edited September 14, 2021

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Mike Wilson Baytown, TX

Great choice when buying a preowned car. No haggle pricing eliminates stress of getting a fair price. Friendly customer services.

6 years ago

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Audrey Mitchell Managua, MN

CarMax is a good company to use when looking into buying a car. Their website is easy to navigate and look at cars based on the filters you previously placed.

6 years ago

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jwppeewee55 Seminole, FL

CARMAX is a big buy here pay here store. If you are considering buying a car from CARMAX beware....get every detail in writing they have memory loss issues. Read all the reviews on Yelp and Consumer Affairs. If I had read them before I would have bought elsewhere. I will never buy another car from CARMAX Clearwater or any other on the planet. Not Trustworthy in my opinion.

6 years ago

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Clay Cumming, GA

Got offered $4000 for a lancer evolution that sold for 16,500 the next day. Brought in my 2012 f350 6.7 turbo diesal and was quoted $4500. The engine in the truck blew up a mile from store, supervisor told me to kicks Rocks. Now I get to work out $12k for a motor, $10k for an attorney and gotta wait a year to even get my money back. Never go to CarMax in Roswell GA. Piss poor preformance, in pretty much every area.

7 years ago

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Diane Warrenville, IL

I bought a 2011 VW Jetta, in 2017. In addition, the extended warranty they push you to buy. However, my car, still under warranty, had trouble with the transmission, and needed a clutch. I had to pay my deductible for the transmission, which was from a junkyard, and they DID not cover the clutch, costing me $1400 out of pocket. Do not purchase the extended warranty, it is not worth it! You are better off buying a brand new car, with a full coverage warranty!

8 years ago

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emblair Herriman, UT

Very helpful in locating used cars near me when searching for a car for my teenager. Directed me to the right lots that had the types of cars I was interested in.

4 years ago

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Hannah Barth Tallahassee, FL

CarMax is reliable and trustworthy for car searching. They provide all of the information needed to ensure the car you are looking at is up to your standards.

4 years ago

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JP Herriman, UT

CarMax is the best way to shop for cars. It is no pressure, very friendly employees. They aren't pressured due to commission and are more than willing to answer questions and help out.

6 years ago

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Shellie Smith Kuna, ID

Although we wouldn't trade another car in, we would buy feom Car Max in a heartbeat. The max care plan is awesome and we've been well taken care of. We have purchased two vehicles from them and we've been very pleased.

6 years ago

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Erin Glendening Livingston, LA

I like Carmax because you can trade in your car and put credit on a new car. The cars are used but they aren’t to beat up and they give you all the information on them.

6 years ago

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Connor Farmington, UT

Although some CarMax cars are overpriced, they have great customer service and can really help you find a nice car. Not for a first car for your 16-year-old kid, but for nicer cars they have great deals.

6 years ago

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Daphne Brown Riverton, UT

I like their system as i really don't like normal car salesman. I can just dig through a bunch of car for any that I really like. And their online search and transfer makes it easy to find the right one.

6 years ago

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Matthew Carbaugh Herndon, VA

Went into a local carmax to request documents for purchased vehicle from a different location. Apparently Different locations do not use the same system so I had to contact the other store. Wish I had knew that before wasting a trip out for nothing.

7 years ago

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Donna Williams Phoenix, AZ

Carmax is my go to place to search for cars. I have bought several cars from Carmax and have always been pleased. Searching vehicles is easy on their site and finding out the financing amount is simple.

7 years ago

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Hannah Cummins Gilbert, AZ

Carmax is easy to use and they have decent inventory but the taxes and prices are way too high. The salespeople will try to say they can let you "buy" the care for a few days with a guarantee that you can return it if you don't want to keep it but according to state law that's not possible so they seem slightly non-trust worthy.

8 years ago

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Erin Rhoton Veguita, NM

I really like CarMax! Their salespeople are very nice and don't pressure you into anything. The cars are all very high-quality and the website is very informational.

8 years ago

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Madi Thompson Ogden, UT

I used CarMax to find my first car and I had a great experience. They are super friendly and have excellent customer service. I didn't feel like I was getting scammed at all.

8 years ago

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sherry hodges Tempe, AZ

Bought a luxury car with low mileage. What can go wrong? Cabin filled up with carbon monoxide. Returned it the next day. They are currently advertising it for sale. Dint know if they even fixed it. Scary place to buy a car.

4 years ago

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Mike Rogers Anderson, IN

I WANT TO THANK CARMAX FOR SCREWING ME OUT A 2017 CADILLAC CTS AND A 2018 CTS I HAD THE TWO CARS ON HOLD . THE 1 7 had 8000 mi. for 26,500 the 18 had 8000 mi. for 29,500 BOTH CARS WERE SOLD OUT FROM UNDER ME. I FOUND A BRAND NEW 2019 CTS WITH 78 MI. FOR 34,000 NEVER BEEN TITLED CARMAX DID ME A FAVOR SCREW YOU VERY MUCH

5 years ago

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Anthon Zephir Jacksonville, FL

I would never buy a car from CarMax over charging people for cars that's been in car accidents overcharging them in finance CarMax is a mess they are liars they're not a good company at all and I suggest that you find another company to buy a car from. I would never recommend CarMax for anybody and I mean anybody

6 years ago

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Azrienne Tallahassee, FL

Carmax helped me find my new car by giving me the best deals and giving background information on each vehicle

6 years ago

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Nicholas Genes Eagle Mountain, UT

I used Carmax to buy my Jeep. They had a large selection to choose from and they didn’t make it a hassle to look around.

6 years ago

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Kevin Sidney Whitfield Norfolk, VA

Its almost like they don't want too sell a customer a vehicle. They say I need proof of residency. I have E statements with address, Pay-stubs with address, and my drivers license with The Matching address, and it's not accepted as proof of residency. So continuing else were.

6 years ago

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Sue

They were very helpful without being pushy. I was able to take my time and look at the lot after researching on line.

6 years ago

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Amy Hoschton, GA

Terrible company! They tell you no fees are added, car is at rock bottom price. This is all lies! They charge double the interest even with a perfect 800 credit score and add extra crap! Ridiculous and a huge waste of time, terrible staff!

7 years ago

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Lindsey American Fork, UT

I used CarMax in looking for our new car, but I was able to find cheaper options online elsewhere. It's still good to compare pricing when searching this website.

8 years ago

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Rick Froid Park Ridge, IL

I’ve used CarMax to buy and to sell. Both were pleasant experiences. I received great service and a very reasonable price.

4 years ago

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Tagg Ogden, UT

We purchased a car from Carmax and had a great experience. They took care of us and offered an extended warranty that I have come to learn is the best warranty you can get.

6 years ago

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Barbara Matthews West Jordan, UT

We love buying our cars from CarMax. They have great customer service and I trust the quality of the cars they sell. We’ve never had a problem!

6 years ago

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Rocio Diaz Jacksonville, FL

Have sold a few cars to them in the past and honestly their appraisals are spot on and they are a quick easy way to get rid of a car in one day.

6 years ago

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Bryndie Managua, MN

I’ve really enjoyed my experience using CarMax to find a car. Their website is easy to use and they have very helpful information on whatever car you’re looking for.

6 years ago

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Melanie Johnston Las Vegas, NV

I loved buying a car with CarMax. I didn't feel like I was being up-sold on every item and pushed into making a purchase THAT very day.

6 years ago

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Justin McMurtrey South Jordan, UT

CarMax is a good dealership. I like their no hassle pricing. We have traded a bunch of cars in there and seem to always get more than other dealerships.

6 years ago

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Cim Carver Cheyenne, WY

CarMax is a great place to shop for cars. When we’ve bought cars they’re always one of the first places we stop and we’ve always been treated well.

6 years ago

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Nancy Paugh Long Beach, MS

A carmax dealer recently moved into the area. I am able to browse available vehicles on the lot before going to the lot. Vehicles are as listed on website.

6 years ago

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Reckholdt Magna, UT

We bought a used car for CarMax. They were easy to work with. I have also interacted With them quite a bit on getting service set up and they have been great.

6 years ago

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Alex Danielson Riverton, UT

Every now and then I've used CarMax to search for cars and also to get a vehicle appraisal. My car appraised for $300, but the service was great and comfortable.

6 years ago

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Eric Smith Riverton, UT

We took time to visit the dealership and the staff was friendly and kind even though we did not end up purchasing anything through them.

6 years ago

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bailey jo Orem, UT

Very helpful in finding my Honda CRV. We were in a bind and needed a car and they were able to help us find a car and buy it quick.

7 years ago

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Kip Fowler Pleasant Grove, UT

I have purchased a car through a dealership that only sold cars through CarMax and it gave me peace of mind tat the car had been thoroughly inspected

8 years ago Edited September 14, 2021

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Dail Fields Columbus, GA

After obtaining an offer from our car from CARMAX via Edmunds online service. providing all of the information CARMAX requested and arriving at out appointment, CARNAX refused of honor the offer. They are a fraud.

4 years ago

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Josh Atlanta, GA

Waited over 90 minutes for someone to take 90 seconds to do the paperwork to sell a car to CarMax on a Tuesday evening. The quality and service of Carmax is the worst I have ever seen.

5 years ago

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aaron ryan Colorado Springs, CO

Prices jacked up for their certification but they shove the warantee down your throat and those prices. you can go new cheaper if you're flexible on features. I worked with them on a couple possibilities and walked away.

6 years ago

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Tammy Vorarach Las Vegas, NV

Satisfactory overall, only researched online. Once we find a car we can have a more detailed experience.

6 years ago