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Jeep

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5.7

Overall Score

Author: Kaitlyn Short

LAST UPDATED: January 25th, 2022

Jeep is an American automaker owned by Fiat Chrysler and is one of its best-selling brands in the nation. Jeep started as a vehicle used by the U.S. Army during World War II, and the first Civilian Jeep came out in 1945. The company mainly focuses on SUVs but will have a mid-size pickup truck called the Jeep Gladiator for the 2020 model year. The Jeep Wrangler is the company’s signature model. 

With a below-average starting MSRP for its lineup, most models are in the standard and compact SUV segment; however, some, like the Jeep Grand Cherokee, are categorized as luxury vehicles. New vehicles come with an average 3-year/36,000-mile warranty and a 5-year/60,000-mile warranty. As the leader in off-road SUV models, Jeep attracts a loyal customer base of outdoor enthusiasts.

Keep reading our Jeep review to learn more about the pros and cons of owning a Jeep or skip to the Jeep reviews. 

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The Good

  • Product Specialization
  • Off-Road Performance
  • Safety Features
  • Customization Options
  • Resale Value
  • Vehicle Costs and Repairs

Product Specialization

From its beginnings as an army vehicle, Jeep has stuck with 4x4 SUV and crossover product lines for the most part. The company hasn’t strayed too far from its army and off-road beginnings when it comes to styling and vehicle specs. The automaker offers a total of seven Jeep models including the following: 

  • Jeep Gladiator
  • Jeep Grand Cherokee
  • Jeep Renegade
  • Jeep Cherokee
  • Jeep Wrangler
  • Jeep Wrangler Unlimited
  • Jeep Compass

The Jeep Wrangler is one of the most unique SUV models on the market. No other SUV model allows you to remove the doors for a more open-air experience. This makes it an easy vehicle to transition from smooth highways to muddy back road trails. The Wrangler also has impressive cargo space with 72.4 cubic feet of available space.

Off-Road Performance

Jeep was built as a utility vehicle first, then adapted for a regular daily commute and on-road travel. Few competitors come close when it comes to rugged performance off-road. 

Most models have more horsepower when compared to competitors, and upgraded models offer even more power options. All Jeep models come equipped with four wheel drive. Jeeps are also known for superior performance in extreme weather conditions such as flooding or snowstorms. 

Jeep has its own metric system called “Trail Rated.” During test drives, Jeep looks at five different components of the vehicle’s trail rating: traction, water fording, maneuverability, articulation, and ground clearance. Vehicles are tested on the Rubicon Trail in California which features a variety of trails and weather conditions.

Safety Features 

Jeep’s high clearance vehicles give drivers a wide perspective of the road layout. The Jeep Cherokee is the safest Jeep model in the lineup. The vehicle won the Top Safety Pick award by the Insurance Institute for Highway Safety in 2019. The award is only given to top-grade SUV models. Standard Jeep models come with several safety features and optional advanced upgrades depending on trim level. Jeep’s current safety features include the following options: 

  • Blind spot monitoring
  • Backup camera
  • Parking assist
  • Automated parking
  • Adaptive cruise control
  • Automatic headlamps
  • Electronic stability control

Jeep doesn’t offer as many autonomous safety features compared to other automotive brands. For example, the company does not offer lane departure warning, pedestrian detection, lane guidance assistance, or automatic emergency braking. Since the Jeep brand is focused on building vehicles for off-road capabilities, the company might find it challenging to create autonomous features for all road types.

Customization Options 

Jeep drivers are known for their car customizations. Many third-party retailers offer products to customize your Jeep. This includes lights, bigger tires, seat covers, suspension kits, bumpers, tow ropes, and other 4x4 accessories. The simple jeep design makes it easy for all skill levels to add new customizations. These customizations can quickly add up and become rather expensive but also provide a great hobby for car enthusiasts.

Resale Value 

Kelly Blue Book named the new 2020 Jeep Wrangler 4-Door “The Best Off-Road SUV for Resale Value.” The company predicts that the new Jeep Wrangler Unlimited model will be worth 57.6 percent of its original price after five years of ownership. High resale values signal the sustained popularity of new and used Jeep vehicles. If you enjoy off-roading and you only plan on owning a new vehicle for five years or less, purchasing a Jeep car with a high resale value may be a wise economic decision.

Vehicle Costs and Repairs

According to NerdWallet.com, the Jeep Wrangler is one of the cheapest cars to insure compared to the 25 best-selling models in 2020. Jeep MSRP prices are affordable with a below-average base price compared to similar SUVs. Repair and maintenance costs for owning a Jeep are slightly above the national average. When you do need to make repairs, you will not have a hard time finding available parts and capable mechanics. 

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The Bad

  • Dependability
  • Consumer Satisfaction
  • Sustainable Options
  • Uncomfortable Seating

Dependability

Jeep ranked poorly in the latest JD Power Dependability Study, with much higher than average issues per vehicle. Only Fiat, Land Rover, and Chrysler ranked worse out of 31 car brands involved in the study. 

Consumer Satisfaction

In the latest American Customer Satisfaction Index study, Jeep owners gave the brand an average score. It wasn’t the worst score, but not the best. Jeep tied with 8 other brands for the median score.

Sustainable Options 

If you are shopping for a sustainable crossover or SUV, you won’t find a viable option with Jeep. It is planning to release several hybrid models within the next few years but does not have any available yet. Although average gas mileage has increased over the last 10 years, Jeep is known for having poor fuel economy because of the design and weight. 

Uncomfortable Seating

Some customers complain about the uncomfortable Jeep interior. Jeep’s off-roading capabilities are a trade off for traditional vehicle comfort. For example, the Jeep Wrangler’s upright seats and standard cushions are manufactured to allow for easy clean up and high visibility. However, these seats are often not ideal for long commutes or road trips on highway roads. 

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Customer Review: Ashlee

“Always love the look of a Jeep! They aren’t super comfortable to ride in but still worth the buy!”

Newer and upgraded models have improved comfort but not to the level of competitors' SUVs. If you are more interested in comfort than off-roading features, you should look into other car brands.

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The Bottom Line

Jeep made a name for itself as a truly American product with a focus on adventure. However, the average warranty leaves something to be desired, as does the company’s reputation for poor vehicle dependability. Despite that, we have yet to see a Jeep that doesn’t dominate the competition when it comes to off-pavement performance.

Read through our Jeep reviews below to learn about real customer experiences with the brand. If you are ready to take the next step towards owning a Jeep, visit a local car dealership to test drive and ask about vehicle availability.

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Star Rating

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4.4

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195 Reviews

Review Breakdown

5 grade

56%

4 grade

29%

3 grade

13%

2 grade

1%

1 grade

1%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Penny

Our experience was great all the way through the car buying progress. The only complaint I have is that the jeep is only a few weeks old and it already has a problem with the engine. After we got an alert about the engine via email we had to have it towed and taken to the Hemet branch for repair. It turns out that it was only a malfunction of the engine light. Even though it turned out to be ok, it put stress on us. We both work and it is difficult to get time off let alone taking even more time to get a rental car. Things worked out and we got the jeep back the same day we took it in. This is the only problem I had and it really shouldn't be a negative impact on the dealership since the problem was found on the jeep itself and the dealership had no way of knowing about this problem since it is so new.

7 years ago

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Karen Torino Tallahassee, FL

I currently own a Jeep Compass and I love how it looks and how it drives. At first, I had an issue regarding a sensor which took a bit too long to fix, but it was resolved in the end. The infotainment system tends to freeze every so often, but it'll go back to normal. I wouldn't say that Jeep is perfect, but its been much better than a car I used to drive that was double the price.

4 years ago

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Olivia Hardy Olney, MD

The Cherokee is a small SUV with decent on-road chops and excellent off-roading capability, but it’s tough to recommend. It has a high base price and falls short of many rivals in most areas. If you'll never see more than a gravel trail, go with a more well-rounded all-wheel-drive SUV. The Mazda CX-5, for example, has one of the nicest interiors in the class, and it delivers sportier handling than the Cherokee. It's also worth considering the larger Jeep Grand Cherokee for extra space, but only if you have the room in your budget.

5 years ago Edited September 14, 2021

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Rodger Reed

Pretty reliable and durable brand. I like that it's American made and I can pretty much rely on her. Jeep can improve by being mindful of quality control so they don't damage the brand over recalls and quality issues.

7 years ago

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Julie Benedict

I love the Style and durability of the Jeep. Prices could be more affordable. service dept. is pretty good but some issues had us bring it back more then once which is inconvenient.

7 years ago

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Saylor D Herriman, UT

Jeep makes the most amazing cars. We had one a few years ago and it was an absolute joy to have. We really loved the features it had, including the removable roof and doors. However, it was expensive and the gas mileage wasn't ideal.

4 years ago Edited January 13, 2022

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AF ,

I drove an old Jeep Comanche Truck for about 3 years back in the 90's. I've loved seeing the new Gladiators on the road now! Love the way they look! My old truck was fun too, but it wasn't very practical as a truck (it had rear wheel drive and I remember slipping all over in the snow, even with sandbags). I'm sure the new ones are better!

6 years ago

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Odao Ogbonmwan Mableton, GA

They’re pretty cool cars, I’m currently in a grand Cherokee as my rental car and it’s a lot of fun to drive. The only thing I wish was different was that there was a step to come down from the driver’s and passenger’s side of the car. It also costs quite a bit to refill the gas.

6 years ago

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Rommie Bishop III Rexburg, ID

Some of my favorite memories are in my Uncle's Jeep Wrangler. Oh my gosh that thing was so much fun, we could take it all sorts of places in the hills of Tennessee and certain desert places. Definitely tight on space, but for those who want to explore, its so fun.

6 years ago

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Audrey Mitchell Managua, MN

Jeep has great vehicles for great prices. I have worked with a 1990 Jeep Wrangler and the company still is selling parts for that year which is very helpful in keeping things running. Great customer service with helpful insight

6 years ago

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Hilda Zubricky

Have a 2000 Jeep Grand Cherokee 4 wheel drive. Love the car but it has had issues like the computer breaking down and having to find another one for a V8, 4x4. Hard to do.

7 years ago

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Gioacco

It handles the snow great and I really feel safer with 4 wheel drive. The gas mileage is not good, especially using 4 wheel drive, but it is a safe vehicle.

7 years ago

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Jennifer Ashby Lehi, UT

We owned a keep liberty for many years. It lasted well and was spacious. It had a stick shift that I didn’t enjoy using, but it was a great car. We did have some issues with the windows rolling up/down.

5 years ago

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Lydia Griffin American Fork, UT

They have a wide variety of thrill-seeking vehicles. We have a Jeep Cherokee, and it is perfect for teenagers, it is nice, and is medium sized so you can still haul around friends.

5 years ago

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Mason Mitchell Fayetteville, AR

The first car I had was a Jeep Wrangler, and I loved it. The best part was being able to take off the doors and top. The worst part of the Jeep was how rough it rode and the miles per gallon it averaged

5 years ago

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Amalia AMLU5848 Arvada, CO

I love my Jeep Wrangler because it drives well in the snow and in the mountains. My only complaint is the low gas mileage, but besides that, it is a stylish, reasonably priced car.

6 years ago

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Jakob barre Norcross, GA

I love my Jeep. Best investment I’ve ever made. Thought it would be difficult to work on but due to the dense Jeep loving community, I’ve had a lot of resources at my disposal.

6 years ago

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Rocio Diaz Jacksonville, FL

One of the best cars I’ve had in terms of durability and strength. However, their technology is a bit outdated and looks tacky. Nonetheless, a great car that lasts long term.

6 years ago

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russbayles , UT

Had a 2011 four door Jeep and really enjoyed having it. We took it up trails in Moab Utah that would blow your mind. Only complaint is it only seats 5 and that’s hard with a family.

6 years ago

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Zac Marx Brighton, CO

I love driving Jeeps! Especially through mountains or dunes, Jeeps are fun, and provide lots of room for family. I didn't particularly enjoy the gas mileage, but still a great car!

7 years ago

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Edward Wilson

We have been Jeep owners for 30+ years and love the Brand, however the last two are definitely "lower" quality than the ones before.

7 years ago

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Kent Logan, UT

My 1996 Jeep Grand Cherokee ran great the entire time I had it until 2013. Would have kept it too, but my kid count eventually exceeded passenger capacity.

5 years ago

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Hunter Brister Hattiesburg, MS

Jeep’s are very reliable all-terrain vehicles that have surprisingly high amount of passenger seating options. The gas mileage would be my only complaint.

6 years ago

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Juan Beaver, PA

Jeep has always been a great brand. I had a cherokee as my first car and it was great. I loved how it drove and felt. I did not like the mileage though.

6 years ago

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Rachel Ellsworth Gilbert, AZ

I love my Jeep! It holds up really well and is super easy to drive. The only reason I give it 4 stars is because sometimes it doesn’t get great gas mileage.

7 years ago

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matthew Logan, UT

i own a jeep and it is a very easy to vehicle to do mechanical stuff on cause you have a lot of space to work in it cause everything is kinda spaced out in it.

7 years ago

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courtney tennant Salem, VA

I love everything about Jeeps, great car with a great community. Can take these beasts literally anywhere.

5 years ago Edited September 14, 2021

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David&Linda

They have a very good product. But, the dealership service department could be faster for routien maintenance.

7 years ago

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Susan S.

New jeep Purchase, good customer service, knowledgeable sales staff who went the extra mile to sell me a car

7 years ago

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Whit Provo, UT

I owned a Jeep for about a year and loved it. I felt like the design, comfort, and safety were a high priority for customer satisfaction.

5 years ago

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Johnson Smithfield, UT

My son purchase a Jeep, which was the first time we have owned a Jeep. He has loved the great gas milage and the smooth ride.

5 years ago

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Erin Glendening Livingston, LA

Jeeps guzzled gas and the ride kind of sucks. I like the amount of space in the Jeep and I like the option to take off the doors.

6 years ago

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Kimsreview Gaithersburg, MD

I have driven jeeps for rental cars on many occasions. They are fun to drive but so feel a little shaky. That is part of the experience though.

6 years ago

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Nicholas Genes Los Angeles, CA

I owned a Jeep Comanche and loved the older model jeeps. Only issue I ever seen to give keeps a problem were the death wobbles.

6 years ago

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Bryndie Managua, MN

Jeeps are so fun. Super reliable in my experience too. However, they are gas guzzlers and once you get the “wobble” it turns into a huge ordeal

6 years ago

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Jamie Neider Magna, UT

We had a good experience buying our Jeep from our local dealership. It lasted for several years with minimal maintenance.

6 years ago

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Amanda Montebello, CA

I have rented Jeeps for multiple vacations and look forward to purchasing one in the future. They are reliable and a great value for ones money.

6 years ago

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Cooper Thompson Pleasant Grove, UT

My mom has a jeep and it's awesome the mileage is great and it is a great looking car and the inside sound system is terrific

6 years ago

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AK Riverton, UT

I drove a Jeep for years and years. I love the way it drove and how it looked, but I did find myself in the shop more than I wanted.

6 years ago

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E S Meridian, ID

We have on the jeep Cherokee. It has been a reliable vehicle for us. It is also nice to have a car that can handle snow better than her other cars.

7 years ago

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Morton Kinzelberg

smooth sailing, Never had a problem, easy banking not completly honest about "no mon y down

7 years ago

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Luke M Herriman, UT

I love my jeep. It's so fun to take the top off and go off road. However, it is not the smoothest ride.

4 years ago

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Cam McClellan Magna, UT

Keep Wranglers are so much fun. I love taking it off roading and driving with the top down when it is warm out.

6 years ago

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Susanna Collins Long Beach, MS

Great car, but it shakes when you hit high speeds. I really love my Jeep though. I always brag about it.

6 years ago

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Luna Rockville, MD

Cool and spacious car, moderate price is not expensive. Suitable for outings. It has wide, comfortable seats.

6 years ago

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Treyson Lewis Pleasant Grove, UT

Some of the best and longest lasting cars to buy. They don't have the best gas mileage but, they are super reliable.

6 years ago

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Marissa Redwood Falls, MN

I really like Jeep. They are a fun car to drive, but they get terrible gas mileage so not the most practical.

7 years ago

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Austin Adair

Absolutely the best. They always go above and beyond my expectation.

7 years ago

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KaLeigh Herron

Product quality is great. Jeep brand auto is reliable product

7 years ago

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Jwat1213 Mount Airy, MD

Big fan of Jeep’s. Quality cars. A bit expensive but they seem to hold up well

5 years ago