Mynd Property Management Reviews

Mynd has been a been a complete unprofessional business to deal with. Their communication and business ethnic with tenants and owners alike is terrible. The contractor hired by Mynd to replace my carpet did a terrible job and I have written documentation in the Mynd system that they agreed to remove the carpet and not invoice me. We received two separate charges on 3/28/2022 for $375 and $850 for carpet replace/trash out. We emailed our property manager multiple times about this and I have messaged this via the Mynd online platform with no acknowledgment of how they will resolve this situation. I have pictures of the poor quality install from Delux contractors and I spoke with the president, Emerson and the project manager, Richard both stating they could not complete the work as they did not know how to do it. We have since had to hire a new company to install the carpet because Delux ripped the carpet out, with our original padding (costing me additional money), and told us to hire someone else. Do not ever use this company for renting or property management. They steal your money as shown from other complaints and refuse to fix the situation

If I could give this company negative stars I most definitely would but for all the viewers that come to read the reviews of this company this One star is actually a (Negative -3 Stars) FYI!!! This has been a very bad experience off rip. Since I have I been in here (March 23, 2022) I have yet to speak to a real Resident coordinator and this has been the most unprofessional property management company I have ever dealt with. Yall scammed me out of almost 6 GRAND to move in by charging me a high deposit thats equivalent to Rent twice. Not once did a representative ever communicate/Clarify how my security deposit was broken down. Communication is soooo poor with them. They only text and email(RED Flag) Apparently none of my deposit totaling twice the rent even goes to my 1st month's rents (RED Flag) This the first of me hearing my deposit doesn't go towards my 1st month's rent. They charged me prorated rent to move in 3/23 which I did under the impression that I covered my rent for April only for them lock me into a lease and then charge full rent for April. (Security Deposit: $5890-2x rent but doesn't go toward any rent payments; Pro-rated rent for March $916; AND NOWWW April Rent $2445) YALL DO THE MATH!!! TOTALLING= $8000+ And I've only been in here for TWO WEEKS!!!! And Yall have intentionally miscommunicated with me to only get me to sign a lease and start asking for money immediately. I will make sure I leave a disgusting review on all platform regarding Mynd Property Management business. Yall are not handling my ALREADY maintenance request (AC not working; No window screens on my windows; smell coming from my wash room closet but they don't provide a Washer/Dryer (RED Flag) and per the reviews yall do this to EVERYBODY tenants and owners. I am completely unsatisfied with this entire process from paying my deposit , to moving in to paying RENT! My house is new and nice (New Construction) but that's not good enough to be be scammed and mishandled as a tenant/customer. For anybody that is considering renting from Mynd..RUN RUN RUN AS FAST AS YOU CAN!!!! Don't get scammed like me! Angelica L is supposedly my Resident coordinator and the broad never even returned any messages I left her. I hope this review get back to her so she can know how awful of a coordinator she is. But I will end this review with this: GOD will always provide and make a way so GOD got me!!!

TLDR: If you want your PM to be competent with leasing and available to answer your questions, AVOID MYND. You are charged way too much for extremely little service. I currently rent out a property in Austin, Texas. I'm going to break this into two parts because I received two services: Leasing and actual Property Management. Both services aren't going well at all. Leasing Experience: The market in Austin is hot, my property sat on the market for over 3 months, despite me being sold that the average was 10 days. This was in part to a leasing account manager who was utterly useless and didn't realize the market AND the fact that they took really horrible photos before the unit was ready for leasing. I had a realtor reach out to me personally and requested I pay them to lease the home as they had interest generated without even having to market. Meanwhile Mynd had no interested applicants. The realtor also advised that I was overpriced, something that shouldve been apparently obvious by Mynd, but since they take a % of the lease, they'll obviously push for more rent if they can, EVEN IF THIS MEANS YOU LOSE OUT ON RENT EACH MONTH. This is because while they are leasing you, they are charging you for property management - something they don't have to actively do until a tenant actually arrives. When I requested a partial refund of the fee given the leasing account manager's incompetency for keeping it open on the market, they said they couldn't do it. Their incentives aren't aligned and they clearly did not care about the owner. Property Management: All of my account managers for my property have actually been unavailable for more than 3+ days. Every question I have asked and every request I have sent to them have gone DAYS unanswered. My most recent account manager doesn't respond sometimes for over 7 days. How this can be acceptable to me is beyond my comprehension. Overall, if I could find a more competent and available PM I would! They lock you into a contract and will charge you the fees if you decide you aren't going to continue on with them. Something I'm contemplating because they simply aren't worth the money.

If you are a home owner and consider renting your property out with Mynd, PLEASE DON'T! I ended my contract after working with them for 2 weeks. The only thing they did during those 2 weeks was an inspection after I pushed for it several times. I bust my ass out to empty the house within 2 days so that they could start their work asap. But they just wasted my effort and time. I don't know if they don't have the resources to pay enough attention to each customer or they just don't take it seriously. The worst part is the communication. Don't get fooled by their fancy webside and messaging page. I could never get a response to my messages within 2 days. I had to message the property manager, email and call her boss, even pretend to be a new customer to contact their sales team to get an answer to my questions. Because they wasted 2 weeks, it was almost Thanksgiving when I had to change to a new property management. I cannot rent my home out this year since no one moves during holidays. After all this, they still charged me the management fee for a full month. This is definitely the worst experience of my life by any means.