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Blinds.com

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5.7

Overall Score

Author: Kalicia Bateman

LAST UPDATED: April 11th, 2022

Blinds.com is an online blinds retailer featuring a selection of big-name brands like Levolor and Bali but with discounts, promotions, and customer perks that keep prices low. Based in Houston, Texas, Blinds.com provides 0 percent APR financing for up to 12 months, a 14-day price guarantee, and excellent customer service.

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The Good

  • Product Selection
  • Financing
  • Satisfaction Guarantee
  • Customer Service

Product Selection

The Blinds.com inventory includes several different blinds types and other window treatments and accessories, including

  • Cellular shades
  • Faux wood blinds
  • Roller shades
  • Roman shades
  • Wood blinds
  • Mini blinds
  • Drapery
  • Light blockers
  • Shutters

Financing

Consumers can finance any purchase over $650 through PayPal Credit with 0 percent APR for up to 12 months. After 12 months, the APR is 7.99 percent.

Satisfaction Guarantee

Blinds.com has several policies in place that make for satisfied customers:

  • Free shipping
  • Free samples
  • Surefit Guarantee (if you made a mistake measuring, the company will remake the blind for you for free)
    30-day return policy

Customer Service

Blinds.com customers can access free expert design and measuring help from real people through phone, email, or chat in addition to the step-by-step instructions and video guides on the website. Local professional installers are available to handle measuring and blinds installation.

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The Bad

  • Guarantee Conditions
  • Availability Limitations

Guarantee Conditions

The Surefit Guarantee is extremely accommodating but does have some conditions:

  • Limit one remake per item
  • Limit four item remakes per household per lifetime
  • Eligible for an exchange, not a refund
  • Same-product exchanges must take place within 30 days of receipt of package
  • Doesn’t apply to commercial orders (any order with 25 or more of the same product)

Availability Limitations

Blinds.com ships only to the contiguous United States and not Hawaii, Alaska, or international locations.

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The Bottom Line

Blinds.com removes barriers to the stress of purchasing blinds with its return policy, free samples, free shipping, and the Surefit Guarantee which protects your purchase even if you were in the wrong with your measurements — and you don’t need to pay return shipping. Plus, the company’s seasonal promotions and sitewide sales provide added monetary benefits from purchasing from Blinds.com. 

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Star Rating

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4.7

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41 Reviews

Review Breakdown

5 grade

80%

4 grade

7%

3 grade

10%

2 grade

0%

1 grade

2%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Sirdriz77 Fairfield, CT

I recently considered getting blinds for my front windows to give more privacy in the evening when cars are driving by. I went to blinds.com first because I had heard of them so much through advertising. I ordered two samples which came quickly and were absolutely beautiful but ended up going with a different company because I didn't want to install them myself. Blinds.com does offer professional installation, but I decided to go with a local recommendation. After my experience, I can confirm that blinds.com has the best selection and very competitive prices ., especially if you are willing to install them yourself.

4 years ago

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David Swenson Commerce City, CO

I ordered a set of no wire pull down blinds for our bedroom. Everything was cheap, accurate and easy. We ended up returning one of the sets because I ordered the wrong size. They made returns simple as possible, but I did have to pay for the return shipping. Overall, I’d use them again in the future.

4 years ago

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Nichole Hiatt Eagle Mountain, UT

I designed our blinds using the website and it was very user-friendly. I didn't end up purchasing them in the end, but didn't have any issues with the process other than we found them cheaper elsewhere.

6 years ago