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West Shore Home

Is This Your Business?
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4.8

Overall Score

Author: Kalicia Bateman

LAST UPDATED: April 14th, 2022
Number 3 in Blue Circle

3 Things to Look for in a Bathroom Remodel Company

  1. Consultation Services — Look for a bathroom remodel company that offers free estimates. Consulting on design is another plus.
  2. Financing Options — Look for a company that offers financing because it will give you more flexibility and make the remodel easier to afford. Ask about whether the company takes care of necessary building contracts, too.
  3. Contractors — Look for a bathroom remodel company that works with qualified contractors, whether they are subcontracted or in-house.

Founded in 2006, West Shore Home is a home improvement company that specializes in bathroom remodels, window installation, and custom doors. Contrary to its name, West Shore Home currently provides service primarily on the east coast. West Shore Home's bath remodeling division focuses on durable products, lightning-fast installations, and a customer-focused, convenient experience.

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The Good

  • Professional Installers
  • Good Quality Products
  • One Day Installation
  • Financing Options

Professional Installers

Unlike other remodeling services, West Shore Home doesn't employ any third-party subcontractors. This means that when you hire this company for your bathroom remodel, you know that only company-employed personnel is coming to your home. This helps you know what kind of service you are going to receive and the level of care that the employees will put into their work.

Good Quality Products

This company offers bathtubs, showers, tub shower combos, and tub-to-shower conversions. West Shore Home products come with a lifetime guarantee. Its bathtubs and shower surrounds are made of a non-porous acrylic that is easy to clean and maintain. This means that your new bath will resist cracking, chipping, staining, mildew, and bacteria growth. West Shore Home's wall surrounds are all one piece so you don't have to clean out grout lines between tiles.

West Shore Home also offers a number of window styles and free installation on all windows. These can include awning, bay/bow, casement, picture, and sliding windows just to name a few. For replacement windows, the company only uses window glass that features advanced UV-blocking technology, which not only protects against harmful rays, but also the heat that comes with them, which can translate to energy savings over time.

One Day Installation

Your experience with West Shore Home bathroom remodels will begin with an in-home design consultation and quote. The design consultant will help you pick out a color, tile pattern, and accessory options (like seating, shelving, or grab bars) for your new bath or shower. In the same appointment, a representative will take measurements of your bathroom to order custom-fit pieces perfect for any floor plan. When your pieces are ordered, an installer or two will come to your home and complete the remodel in just one day. This is nice for residents because you don't have to spend more than a day without your bathroom.

Financing Options

West Shore Home offers potential customers financing options should the need arise:

  • Zero Percent Deferred Interest — customers can make low, monthly payments interest free for a set period of time.
  • Low Monthly Payments — some bathroom remodel plans are as low as $89 per month, plus no pre-payment penalties.
  • Deferred Payment — customers can defer payment on their home improvement project for up to 12 months.
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The Bad

  • Limited Availability
  • More Expensive

Limited Availability

Unfortunately, West Shore Home is currently only available in five U.S. states:

  • Pennsylvania (Pittsburgh, Harrisburg, Mechanicsburg, Lancaster)
  • Florida (Tampa, St. Petersburg, Clearwater, Brandon)
  • Georgia (Atlanta)
  • North Carolina (Winston-Salem, Eastern North Carolina, The Triangle, New Bern)
  • South Carolina (Charleston, Columbia)

West Shore Home also provides service in the suburbs of the cities listed above. When you sign up on its website to receive a quote, you enter your location (zip code) and will be able to tell if your city is within the service area. West Shore Home has showrooms where you can view its products in these states as well as in Indiana and Kentucky.

More Expensive

Some customers have said that West Shore Home is more expensive than some of its competitors. Some say the price difference is worth it due to the high-quality products and customer service that West Shore Home provides. West Shore Home offers financing options to help you pay for the products.

Others have said that they felt like the sales rep who came to their home was pushy and tried to up-sell them using hard sell techniques and comments about a "special" offer or promotion.

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The Bottom Line

West Shore Home offers quality services and professional installation for bathroom remodeling. If you live in its service area, it's worth contacting the company for a quote to compare to other bathroom remodeling companies, as well as read verified West Shore Home reviews to learn of the experience of actual customers. West Shore Home can help you transform your current tub or shower to a beautiful new bath.

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Star Rating

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3.5

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63 Reviews

Review Breakdown

5 grade

54%

4 grade

6%

3 grade

5%

2 grade

5%

1 grade

30%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Joe Williams Berea, KY

Customer service was poor. Was not kept inform of the first delay, we had to call to find out it was delayed and then were not notified that the job would be done on the next scheduled day. They just showed up 1.5 hour late on the scheduled day. The installers were courtesy and polite and accomplished the task within the timeframe. The overall product looks okay but they caulked every seam including the corner seams and all wall panels edges including where they meet the base pan. Basically this makes the finished product look cheap and definitely not worth the price we paid for the remodel.

4 years ago

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Brandie Humphrey Kansas City, MO

We were looking to get our bathroom remodeled and came across West Shore Homes. We made an appointment for 5/29/21 for West Shore Homes to come to give us an estimate. We were so impressed with Zack and his level of professionalism and knowledge about the company and the product he was selling. Although they only do the shower area we decided to set up an appointment to have our tub converted to a shower. It was a bit expensive but we figured that the Quality of the product was worth the cost. We got a call about a week later and they set up the date of install for 7/15/21. On 7/14/21 I received a reminder call that they will be here on 7/15/21 between 8am-10am. I got everything out of my bathroom to have it ready for them to come. THEN ON THE DAY OF INSTALL I GET A PHONE CALL 20 MINUTES BEFORE THEY SHOULD BE HERE TO CANCEL MY INSTALLATION AND COME AT AT LATER DATE. At first I was so impressed with this company but now I'm so unsatisfied. This isn't professional if you ask me. I'm so unhappy right now...

5 years ago Edited September 14, 2021

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Julia UP Southbury, CT

Remodeling shower, looks great. It was short issues with water control mechanism but they fixed pretty quick.

5 years ago