Name: Bath Planet
Rating: 4.1

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Verified Customer

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John And Arlene Portland, OR

They have excellent service. I would recommend them to anyone.

7 years ago

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Audrey Gresham, OR

The workman was very congenial, they know what they are doing and they were helpful.

7 years ago

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Giau Vancouver, WA

It's horrible experience I will never come back to them again. The contract says about two weeks but it takes about six weeks and it's not completely done.

7 years ago

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Kathryn Marmion Grand Rapids, MI

After our tub to shower conversion we had one small issue to resolve with the company….3 months ago. Despite weekly, then daily, phone calls and a few emails to try to resolve this issue, we have not heard back even once. Now we have another issue that we’d like to schedule someone to fix but we do not hold out ANY HOPE of getting anywhere with this company. If you’re considering Bath Planet for your remodel, the price will lure you in but the follow up will make you want to tear your hair out.

5 years ago

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Dee Dee Des Moines, IA

A little high pressure sales pitch, but the rep was personable. My 1 day conversion from tub to walk in is now at 3 weeks and counting with no shower. Design had to change, larger size was determined by the installer to "keep me from having to change flooring"; but it left me with an out of scale big box in my bathroom. Manager Demetri was rude and wanted to strong arm me into acceptance. Not a way to treat seniors.

6 years ago

Reply from Bath Planet

Thank you for writing Bath Planet Corporate to let us know about your concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue, so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Tammy in Customer Care for further assistance.

Jan. 8th, 2021

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Daryl Gibb Hemet, CA

Very unhappy at this time, left us with a new shower and flooring and without a toilet after a week now and no show on any workers today after long holiday weekend. Placed call to find out what is happening and was told would have to check and call me back. Well after over 4 hours and no return call it is apparent their business is not about customer service. First of all their salesman told us we would not be without a toilet for more than 3 days!

7 years ago

Reply from Bath Planet

Thank you for writing Bath Planet Corporate to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue, so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Tammy in Customer Care for further assistance.

Jan. 8th, 2021

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Verified Customer

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Beth Castillo San Antonio, TX

Great work in a timely manner with awesome customer service

5 years ago

Reply from Bath Planet

Hello Beth,
Thank you for the 5 star rating! Pleasure doing business with you. Happy to hear we were able to complete the project on time. Thank you in advance for any future referrals you may bring our way.

- Bath Planet Corporate

May. 19th, 2021

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Verified Customer

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Deborah Harris Beaverton, OR

The provide quality products and quality workmanship.

5 years ago

Reply from Bath Planet

Hi Deborah. Thank you for taking the time to give Bath Planet a 5 star review. We appreciate your business.

Feb. 3rd, 2021

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Verified Customer

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Richelle fullerton Gresham, OR

Amazing outcome and genuinely easy to work with.

5 years ago

Reply from Bath Planet

Hi Richelle! Thank you for giving Bath Planet a 5 star review. We appreciate your business and are glad to hear that you are happy with your new bathroom.

Jan. 30th, 2021

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Verified Customer

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Victoria Hammons

Professional, friendly people to work with!

7 years ago

Reply from Bath Planet

Thank you for your business. We are glad to hear your are happy with your new bathtub or shower.

Jan. 8th, 2021

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Verified Customer

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Etta Talbert-Eakin

Installed in a professional manner with high skills

7 years ago

Reply from Bath Planet

Thank you for your business and the 5 star review, we appreciate it!

Jan. 8th, 2021

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Verified Customer

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Jim

Excellent, they are very customer service oriented.

7 years ago

Reply from Bath Planet

Thank you for your business and the 5 star review, we appreciate it!

Jan. 8th, 2021

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Verified Customer

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Garrett,

Everyone at Bath Planet were very professional and clean.

7 years ago

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Verified Customer

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Troy

Everything turned beautiful. The employees were very nice.

7 years ago

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jim forden New Lenox, IL

was thinking about using bath planet got an estimate and chose to use the financing everything was ok until i heard the name wells fargo they sent me a form in the mail for 28.99 percent interest my credit score is exellent. when i called them they passed me around on the phone and i gave up

5 years ago

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Sherry Franks ,

Be aware dont honor there contract after they get your deposit was told to get a refund i had 3 days to cancel I canceled the next day and was told that because I paid in a check I would have to wait ten days still waiting after almost 3 weeks still no refund so please be careful if you work with this company

5 years ago

Reply from Bath Planet

Hello Sherry, Sorry to hear about your refund experience. We will take this into consideration for future. Thank you for your time and honesty. Hope you have a great day!

Mar. 22nd, 2021

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Verified Customer

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Christine Fellion San Antonio, TX

Overpriced, shoddy installation, claim to be authorized to assess and remediate mold in TX but not licensed to do so

5 years ago

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Jackie

I had two bathrooms done. One bathroom was good and the other wasn't.

7 years ago

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shari gutwilik Englishtown, NJ

NO FOLLOW THROUGH! I spent $8,000 on a entire new shower! Parts of the door are rusty and the bottom where they put a piece of cheap rubber to protect water from leaking has mold! They replaced it to no avail!!!

4 years ago

Reply from Bath Planet

We understand your frustration with one of our affiliated dealers. We will reach out to you privately to get more information and assist you.

Feb. 7th, 2022

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Fran Doba Naugatuck, CT

Aggressive sales person. Way over priced. I blame myself for not doing my research. Paid $8600 for tub and surround and had to buy everything else. Do Not Recommend.

6 years ago

Reply from Bath Planet

Thank you for contacting Bath Planet Corporate, we are sorry that we couldn't earn your business.

Jan. 8th, 2021

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Verified Customer

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Wanda

The clean up after the installation was very good.

7 years ago

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Doug Kelso, WA

Their customer service after the process was done was abominable.

7 years ago

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Devin McClellan Eagle Mountain, UT

Bath Planet is an excellent organization. They use top notch product.

4 years ago

Reply from Bath Planet

Thank you for taking the time to leave a five star review Devin. We are glad to hear that our product is to your liking and appreciate you spreading the word of it. - Bath Planet Corporate

Jan. 24th, 2022