Children's Place

I choose to place my payments in the mail for The Children's Place and do it long before their due dates. I then receive not one, but two late fee bills in the mail (One in January, now one in April) I called in January to dispute, right away the late fee was dropped. Today, it was the total opposite. Turns out, my payment was received 1 day late thanks to the postal service. Looking more into things, the reason for the lateness could be because the due date for my payment was on a Sunday when the postal office is closed. My payment was "supposedly" received that Monday (what a coincidence!). Immediately my account gets pinged and a late fee was applied. I feel that this is absolutely ridiculous not taking into consideration the pandemic and the lateness with USPS! You would think that the company would understand but NOPE! The representative Danielle who I spoke to and supervisor Robin were rude and offered NO help. Per the supervisor, a customer cannot have a late fee erased from their account more than once. This is beyond outrageous because if you look the date on my check and the date that the envelope was stamped by the postal service, you will clearly see it is not my fault for its lateness in arrival. I am outraged, furious, and frustrated that I was offered no help in reconciling this late fee to where this company has lost itself a customer!

I love your clothes, but due to the poor experience not once, not twice but three times I will no longer be shopping at your store or online. I have tried using multiple gift cards on your website just to be charge multiple times to my bank account. I tried calling about my gift card only to get a poor excuse or told thet cant help me. I call to cancel my order within the time frame and am told I can't cancel my order. I am very disappointed with my experience. So I will no longer shop at your store or online until you make this right. I will be giving you a horrible review on multiple sites until this is fixed and will keep reposting if you delete or do not fix this. Sincerely, A very upset and disappointed customer

I think it's ridiculous that the children's place does not accept returns or exchanges without a receipt. I was given 3 of the same pair of shoes as a gift from my baby shower and i did not have a receipt to return them or exchange and they did not let me return/exhange without a receipt even though both shoes had all it's original tags on them. Never shopping there again.

Terrible customer service. I called to report a delayed missing shipment after being on hold for well over 2 hours received an email saying my package was delivered. Impossible because I was sitting at home with a ring camera on the phone with customer service

I placed an order with Children's Place on October 22, 2021. There is absolutely NO tracking info and no one responds to email inquiries. Buyers beware! Children's Place should be better than this.