Icelandair

My family (including myself, my husband, our 2 yo, 5 yo, and our 83 year old grandmother) flew Iceland air from Copenhagen to Seattle. We requested wheelchair assistance as our grandma can’t walk well, and upon arrival to Iceland we waited 30 minutes for assistance, causing us to almost miss our Iceland flight. Upon arrival to Seattle, after being up for over 24 hrs with our kids and grandmother, the wheelchair assistance employee led us in the completely wrong direction, after we showed him our boarding passes for a connecting flight 3 TIMES. This caused us to miss our connecting flight and be stuck in SEATAC for 6 hrs. We had strategically planned this flight to be home by 9 pm, so we could start adjusting with our young kids back to our time. Because of this employee that was contracted by Iceland air we did not get home until 3 am. I have since contacted Iceland air and they have completely neglected to make anything right or take responsibility for this mistake that caused our already long trip home to be an absolute nightmare. On top of the terrible and rude customer service, the food was extremely expensive (especially for an 8 hr flight). We will never fly Iceland air again!