One exciting thing about flying with British Airways is the list of amenities they offer with each and every flight. All passengers have access to in-flight entertainment systems, with differing system options dependent upon flight class. Entertainment options include, but are not limited to movies, music and games. Additionally, each flight, no matter how short, includes a free snack or meal and bar service. With locally sourced ingredients from trusted suppliers, passengers can really look forward to the enjoyment of a fresh, satisfying dining experience. Options from the full bar service include award winning wines and champagnes, a variety of spirits, non-alcoholic drinks, coffee and tea. Depending on the length of the flight, passengers traveling over breakfast, lunch or dinner can enjoy a three-course meal. Light meals are also available if desired, and mid-flight snacks are offered to quench any hunger that may creep up between mealtimes. Receive peace of mind with the purchase of travel insurance provided through Preferential Direct. With options for coverage on single trips and annual multi-trip policies, customers are sure to find a comprehensive policy that can be tailored to fit their specific needs at a highly competitive price. The two main packages are Value and Deluxe, but there are options for specific needs such as sports cover, golf cover and wedding cover. Detailed quotations, including all policy coverages and exact pricing, can be obtained through British Airways' website. -Value packages include coverage up to nearly $4,400 (4,000 EUR) on cancellations and nearly $825 (750 EUR) on personal property. Coverage is unavailable for pre-existing medical conditions. -Deluxe packages include coverage up to nearly $10,100 (10,000 EUR) on cancellations and nearly $2,200 (2,000 EUR) on personal property. Screening is available for pre-existing medical conditions. Of course airline initiated flight cancellations are something passengers hope to avoid entirely. Still, if there ever is a cancellation in your travels it's nice to know the airline has a policy in place to offer assistance. At British Airways, passengers experiencing a flight cancellation are able to rebook their flight for a later date at no extra charge, or cancel booking entirely and claim a refund. If booking includes a hotel, a rental car, a transfer or an experience in conjunction with a cancelled flight, then passengers may proceed with one of the following options: -For no charge, rebook to travel within a 14-day period after the scheduled departure time of the original flight. This is done on a like to like basis -Rebook to travel 15 days or more after the scheduled departure time of the original flight. No fees will be charged; however, any difference in the price of the hotel, rental car, transfer or experience will be paid by the passenger or refunded to the passenger. -Cancel entire booking and claim a refund to be received in the form of the original payment. British Airways offers a free frequent flyer program referred to as The Executive Club. Members collect Avios, the reward currency of the Club, on each flight with British Airways or any of their one world partners, plus a variety of hotel, credit card, car rental and shopping partners, which vary by location. Avios can be traded in for a range of benefits, some of which include reward flights and cabin upgrades.

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The Bad

On-time percentage

Punctuality is one of the most important aspects of a good airline. So the fact that British Airlines was on-time with only 79% success isn't very assuring. With 9% of flights being late, 4% being very late, 9% being excessive late and 1% being cancelled altogether, passengers need not be completely surprised to find their flight running a bit behind schedule.

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The Bottom Line

British Airways is an impressive airline. They have been around for many years and have taken the time to incorporate features and amenities passengers appreciate. Competitively priced airline tickets, including Hand Baggage Only fares, a wide list of amenities, options for travel insurance, and a free-to-join rewards program-there's no reason to believe a flight with British Airlines would be anything but enjoyable and hassle-free.

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User Reviews

Star Rating

4.2

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35 Reviews

Review Breakdown

5 grade

51%

4 grade

31%

3 grade

2 grade

11%

1 grade

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Janan Grange Pleasant Grove, UT

We have a flight to Paris this summer with British Airlines. I have actually flown about 6 times with them. I have always been happy with their service and even when we were traveling with a large group, they were able to sit most of us together. We received an email a few months ago letting us know our flight has been changed for this summer. They have been good with always communicating changes and issues.

6 years ago

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Rischelle Mikkelson American Fork, UT

I flew on an economy fare for British Airways and you have to pay extra for checked baggage. When we checked in, they offered us a really low price if we would check our baggage because it was a full flight. It was very easy and the desk agent was very kind. The actual flight was comfortable and the flight attendants were courteous and professional.

7 years ago

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Rathan Kumar Boulder, CO

I have traveled with British airways an extended amount of time over the past 15 years. They have always handled things well and provided a great service when flights are delayed. They are my go to choice for travel to Europe and Asia.

6 years ago

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Roberson Salt Lake City, UT

I flew on British Airways on a flight from NYC to London. Flight left on time and service was better than expected. As planes go, there could be a substantial amount of room added between seats. However if your looking for a tip, always book the bulk head seats for more leg room.

6 years ago

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Tom Gourley Pleasant Grove, UT

I think British Airways seems to really take customer service seriously. When I flew with them they made me feel welcome on the plane and made me feel like they really were concerned with my comfort and safety. The plane was clean and comfortable and the meal service onboard was great.

6 years ago

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Kenneth Okerlund Orem, UT

While my time in the UK was brief, I had consistent service with British Airways and was always given great customer service both on the airplane as well as at the airport.

9 years ago

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Jen N Jim Brown Salt Lake City, UT

I flew British airways from Doha to London it was a great flight no complaints. The flight attendants we kind and accommodating, the plane was clean, comfortable and had good features.

6 years ago

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Cim Carver Cheyenne, WY

I’ve had good experiences with BA. They are a high quality airline. I have had more than one instance of employees who weren’t as helpful or friendly, but that’s about my only non-positive experience.

6 years ago

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Yolanda Briganti Riverton, UT

The time I flew British Airways in 2014, the food was really good. The flight crew was very professional.

6 years ago

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Lacey Horne Eagle Mountain, UT

Good reliable company. Comfortable seating, TVs that worked, and kind service. I would use them again!

6 years ago

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Cam McClellan Magna, UT

The Delta of Europe. British Airways is an awesome airline with on time flight and great service.

6 years ago