Garmin Connect

Buyer beware! Garmin has been astonishingly unresponsive to consumer feedback. After having submitted the same constructive feedback for months to the innovation team (does this department really exist?) let's try this forum! so here it goes... Two very quick and easy ways to improve this app are: 1. Allow daily competitions in the leaderboard between friends. 2. Allow users to preview which badges they can earn ahead of time. Even if the graphics are dark then we can still see what we are working towards. It's hard to get motivated for something that has already happened in the past. It would be great if you could see how many badges you've earned and how many badges you can earn total. Fitness trackers are in the business of extrinsive motivation. Please either get in the game, or get out. It's very frusterating to have purchased a half way there product, especially since this company refuses to help itself by responding to constructive, common sense feedback. This started out as a small issue, but the lack of response and the reluctance to address these shortcomings make me really regret buying a garmin product for me and my girlfriend. That being said, there is a lot that Garmin is doing right. I recognize that Garmin Connect has potential. Raw information can be dry and boring though, so I'm giving you some constructive tips on how you can make your platform more fun and engaging on a silver platter. If you're frusterated by these sorts of comments, imagine how the people who spend money on your products and are continually unsatisfied with their purchases feel. Thanks, Mark Raby

I purchased my VIVOfit in May, and it has not worked right ever since. I have called the support line for assistance 3 times with the same problem since June. The device doesn't sync, the time is always incorrect and I have been unable to use it for the purpose I purchased it for. This last call made on 9/23/15 was my last! they said they would send me out a refurbished on since it is passed the 60 day purchase warranty. Really?? I have been calling with the same problem since June. I would not recommend purchasing a Vivo product, I am going to bear the loss of the cost and purchase a Fitbit. It is really a shame that this company does not stand behind their product, and is sending out a refurbished one that will likely break within another short time.

I can only give it one star today because it has not awarded me the marathon badge (though I syncd) and the 60 day goal getter badge when it clearly states I have met my goal 180 days in a row. I am hoping this is another one of the MANY glitches and will be fixed. The really annoying thing is that it sometimes can't load data. It is really slow and constantly has error messages. None of the updates seem to fix these annoying things. Product Support are useless so I am thinking of getting another device.

Horrible interface not user friendly! Stick to using your phone that way you won’t get raped while your trying to find your way home using the garmin! Bought it 6 months ago and want my money back!