UberConference

Pretty stupid reviews here. I've had no problem with support, by e-mail, and they do followup to make sure you're happy. Uberconference is convenient and functional. I use it several times a week, with teleconferences involving as many as 50-60 people. Audio quality is good, and I appreciate that I, as organizer, can see whose line is making noise (dogs barking, background talking), and just mute them. The option to do an audio recording works well, and the recording is high bit-rate/quality. The call is archived, so that recording never goes away. Very rarely, we get a bad line, and we just dial in again and everything is fine.

I have been with Uber Conference for the past few years. It is a resource I have used for domestic client calls. There are things which are great about them, but things which are so problematic that during my customer service chat a few minutes ago, I decided are not worth it in continuing. I have had an ongoing issue with going to their uberconference.com page and it logs me in and automatically puts me into a conference. This means when I am going to check something on my account... I have to trick the webpage into letting me out of the conference by erasing part of the url (which is my personal webpage on their site) and quickly accessing a menu item before it launches me back into a call that I am not on. I have been told by support to clear my cookies and my cache, then restart my computer EVERY 7 days. Even doing this once changes nothing. The problem still exists and I did it several times. My assistant usually is the one to schedule calls and has come across the same issue. Another issue is they have updated their emails that are sent out after a call, the emails contain a recording link from the call. Now they do not contain the link, so my clients are not sure where ot access it. And here we are manually having to go to the site to do so (and go through what I just mentioned as the issue). The third issue which is also a pain is that, if a client has a slot with you at a specific time that you have logged into the Uber system, the system for whatever reason has trouble if you move that person. In other words, if I have Jill at 10 am and Jill either stops working with me or moves to a new time, its a problem. How so? If I put Peter in at 10 am which is Jill's old slot (and this is done in Uberconference) the conference call will record and put Jill's name back on it instead of Peter's name. Pretty unprofessional to send Peter a recording with Jill's name on it. This has happened intermittently for the entire time I have used them and recently it has become more often an issue. I have a client who I stopped working with over a month ago and went to put someone new in...after the call, it showed the old client's name. Now, I explained all of these issues to their chat only to have this person not reading what I wrote (as he would ask me questions that I already had given him info to) and it became super frustrating, because he kept trying to make this something I was doing. If I have had these issues for a long period of time and there is a low bar for any kind of customer screw up, it is up to the company to fix their issues instead of treating customers as the problem instead of their inconsistent technology.

Simple and low-cost solution. I love that I get a dedicated url and phone number on the free version. I am able to do screen shares to show my clients what we do. I do wish they had the ability to hand off control to another person, so you could easily have clients show their screen. But for training and presentations, the free version is all I need. With a plugin you just click a button on Google Calendars and all of your information is automatically populated.

The Customer Support woman is very rude and not helpful. She should not have a front line position dealing with clients. Her phone manner is awful. On more than one occasion I have called and she just ends the call with out saying goodbye. She simply hangs up after saying what she has to say with no regard or concern if your reason for calling was satisfied etc. I would not recommend this company for this very reason.

Calls constantly drop. I'm not even able to use the service that I pay for because the web app continues to crash. Every time I enter a room with an international caller we drop off in 30 seconds. Rinse, wash, repeat. Customer service keeps telling me they are working on it. Highly recommend staying away

Good luck if you need help with customer service. You'll never get s live person on the phone and they'll keep sending you emails in "how to" that does not help.

HORRIBLE customer service. Representatives stop responding to questions when the issues remain unresolved.