The company's remote access properties, including Join.Me, use remote desktop protocols that transmit via SSL. An SSL certificate is create for each device, making conferences with this amazing platform secure. For its low prices, Join.Me has some of the best features in the industry. Here is what we liked about Join.Me

Access to either 5 GB or 100 GB of cloud storage (Depending on Package).
Mobile app functionality.
Integrated meeting scheduler that works with Outlook and Google Calendar.
Customization for higher-paid service levels.
Some robust leadership and meeting functionalities.

For its free product, also known as a "freemium," Join.Me has some robust properties. If you're willing to drop some coin, the Pro and Enterprise service levels open up worlds of possibilities, including:

Meeting tools, including annotation and presentation swap. (These features are not available in the free service level).
Unlimited audio.
Customization, including a personalized URL and background.
Meeting lock and share control.

We found that Join.Me also has support for iOS, Android, and Amazon. Amazon-powered apps are not commonly supported in the conferencing industry, so we were happy to see that Join.Me extends its service to Amazon Kindle users. The number of people that could participate in meetings related very well to the price. With other web meeting technologies, we found that only 15-30 people could participate in a meeting. But with Join.Me's Pro and Enterprise plans, we found that up to 250 people could participate in a conference, ask questions, and view presentations. Also, key players in a conference can control the flow of the meeting, something not found in the free level. A lot of businesses like to integrate their conferencing abilities into their CRM experience, and Join.Me helps users do this. We found plugins that let customers integrate their Join.Me experience into Outlook and Google Calendar. Also, we found that Join.Me lets customers use the conferencing with SalesForce, a leading CRM tool. Support for the different service levels are also pretty awesome. With other companies, such as TeamView, we found that support didn't extend much into the technical realm. With Join.Me, there is email and phone support available to help customers make the technology work on their devices. The customization features of Join.Me also lets a business owner make their conferences customized. A personalized URL and background make this a great branding tool for a business. Finally, there are some robust user tools for conference leadership, including meeting lock, share control, and more.

thumb_down

The Bad

Video
Limitations
Training resources

It's 2015...where's the video? We were hoping that Join.Me would have video conferencing as part of their online platform, but we found that video capabilities were only limited to screen sharing and presentations. In some ways, Join.Me is not much better than a conference call. There were a few things that concerned us about Join.Me:

The lack of video.
Somewhat clunky features with the free service package.
Certain features that are only available in the Enterprise service level.
The resources for training aren't perfect.

The Free service level, advertised as a "freemium" product to entice customers, lacks a lot of core key features found in other service. Sometimes, users in a web conference need access to documents that can be annotated. Also, the free service level only has email help at this time, which is rumored to be slow and not all that helpful. However, there is a free 14-day trial period for the Pro and Enterprise subscriptions, giving the user a chance to "get their feet wet." With Join.Me, there are some features that are only included in the Enterprise level, including:

User and group management.
Policy and permission management.
SalesForce.com integration.

These are some features that we'd like to see unlocked in the Pro package. User and group management would be a great feature to include in all the service levels. Finally, the training resources aren't all that perfect. There were only a few videos for creating effective presentations. We'd like some more in-depth tutorials for basic functions, such as:

Adding users to a conference.
Making apps work in the Enterprise level.
Sharing and annotating files.

gavel

The Bottom Line

Overall, we really liked Join.Me, with the exception of no video conferencing. We feel like Join.Me would be a great sales presentation tool for small and medium-sized businesses. We feel that the free level is a little bit limiting, but it's a great product for trying out some of the basic functionalities of Join.Me. It would be nice to have better tutorials, better support with email help, better group and user management for the "Free" and "Pro" levels, and most customizable solutions to make the product a better overall fit with the paid subscriptions.

Was this content helpful?

thumb_up Yes thumb_down No

border_color Write a Review

User Reviews

Star Rating

star star star_half star_border star_border

8 Reviews

Review Breakdown

5 grade

13%

4 grade

25%

3 grade

2 grade

1 grade

63%

Sentiment Criteria

Value

star star star star_border star_border

Quality

star star star star_half star_border

Service

star star star_half star_border star_border

Trustworthiness

star star star_half star_border star_border

cancel

star star star star star

Eddie Rios Ogden, UT

Join.Me tools have been getting a lot of use with us. They are simple to use, and connect our organization efficiently. We almost exclusively use this tool as it provides us with many options to meet verbally and virtually. It is a great tool to use to keep you organization connected thru web and conference connection.

6 years ago

star star star star star_border

Cassidy Gundersen Orem, UT

Join.me is one of my favorite online meeting tools. It is easy for other people to join, its not complicated to use, and I feel like there is rarely a connection error. It is a great platform!

8 years ago

star star star star star_border

Anne Sainsbury Salt Lake City, UT

I used Join.Me as a meeting site for about a year. It was simple to use and easy for others to join when I sent them a meeting link. The layout of the call was easy to use (such as screen sharing, host shifting, etc.). For those looking to connect with family/friends or in a business setting, this is a functional tool.

5 years ago

star star_border star_border star_border star_border

Greg Peters Dallas, TX

Sleazy business practices, where they trap you into an endless auto-renew cycle. They set the account to auto-renew without asking you upfront. And to disable the auto-renew that they impose on you, you are force to contact their customer support by phone - which is impossible, since they keep you on hold forever. This is too bad since the app itself is really good.

6 years ago

star star_border star_border star_border star_border

Mary Midlothian, VA

I am stuck with a $119 annual subscription, even though I only saw a price of $9.99 to upgrade. It must have been in the fine print. My problem is that I had started a webinar and had people waiting. Since it only allows 2 attendees, I had to quickly pull out my credit card. Boy, was I surprised when the charge was for the entire year! I communicated with the support team and they are not budging on a refund or partial refund. So, BE WARNED! There is no such thing as a monthly contract with Join.me.

8 years ago

star star_border star_border star_border star_border

Bill Guenthner Louisville, KY

This is an unethical company. Once they get your credit car info they will do everything possible to keep you from cancelling their service. There is no way to cancel online and when you call they will try repeatedly to stop you from cancelling and make it as difficult as possible.

7 years ago

star star_border star_border star_border star_border

Gregory N. Brooks St Louis, MO

Poor features and inflexiblity with customers when the product does not perform and have a yearly subscription. The service has become useless so I canceled and they boldly proclaim they are going to continue to bill me through October despite that the product does not meet my needs. I will NEVER use a LogMeIn product of any kind again.

8 years ago

star star_border star_border star_border star_border

Richard Milligan Norman, OK

This company has no intentions of letting you cancel your account. After hours on hold, multiple transfers and several disconnects on their end I have come to the conclusion the only way to cancel this account is to dispute my charges.

9 years ago