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Home Depot

Is This Your Business?
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126 User Reviews

Author: Kalicia Bateman

LAST UPDATED: April 15th, 2022
Home Depot was established in 1978 as a neighborhood home improvement store. Now there are more than 2,200 stores throughout North America, making Home Depot the world's largest home improvement retailer. Home Depot lives by a simple premise: put customers and associates first. They are committed to providing quality customer service, quality products, efficient and interconnected retail. Additionally, they have become the industry leader in water softener sales and service. 

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The Good

  • Company Size
  • Established Brand
  • Products

Company Size

 Over the past 35 years that Home Depot has been around, they have become one of the largest water softener companies in the world. They employ thousands employees and have helped prestigious customers from all around the world.

Established Brand

 Home Depot serves thousands of customers, including top world-wide chains and companies. Home Depot is one of the largest brands in the industry, and offers various services, features, and products. Although they offer high quality water softeners, they are also a home improvement store located all throughout the United States. Home Depot offers more than 35,000 products in store and over 1 million products online.

Products

 Home Depot offers many different products and resources for customers to help with their specific water softener needs. They have products and features for all types of budgets. The prices differ based on the different systems, but they range from $350-$2,500.
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The Bad

  • Installation Services
  • Undisclosed Information

Installation Services

 Home Depot only offers installation services based on location and certain products. Although you have the option to pick up the product from the store or have the product dropped off at your home, you have to ask whether installation services are available. If installation services are available in your area and with your product, you will have to pay an additional fee for installation.

Undisclosed Information

 There is a lot of information that Home Depot doesn't include on their website. They do not provide any information regarding contract length or a cancellation policy. Other industry competitors are very transparent when providing information about contracts. Usually there are month to month contracts or yearly contracts, but Home Depot does not release this information on their website. Additionally, they do not disclose if they have a cancellation or refund policy regarding contracts.
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The Bottom Line

Home Depot has proven themselves to be a reliable water softener company over the years. They do not always offer installation services, which is a little concerning, but they do offer many different products and are available in multiple different regions. Additionally, they offer various different products available for those with all different budgets. Overall, we would recommend Home Depot for those who want a guaranteed satisfaction.
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User Reviews

Star Rating

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4.5

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126 Reviews

Review Breakdown

5 grade

62%

4 grade

25%

3 grade

10%

2 grade

2%

1 grade

2%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Debora Paez Columbia, MO

Home Depot is the go-to for home improvement, diy's, bathroom furniture and even cleaning supplies. I always find things I didn't even know I needed and the most interesting gadgets/new technology for every day problems. However, I am obligated to give it this rating because of their customer service; it is very get you in and out type of situation and maybe that's what other customers look for but not all.

4 years ago

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HO1 Charles Town, WV

I purchase many products from Home Depot, as they are really the only big supplier in our area. I have been happy with appliances, water heaters, toilets and many other products. However when I needed a water softener, I did the research to get the best equipment for the price, and decided not to go with Home Depot. I have been very happy with my decision as it appears I would have paid more for a lower quality product.

4 years ago

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Yvetta Johnson Austin, TX

Bought water softener and they set me up for delivery and installation And when they got here they tell me they don’t install. My brother in law had to install but I was charged installation fees

4 years ago

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M. Nielsen South Bend, IN

Purchased a hot water heater and to my dismay is was only producing warm water it was never hot, after several phone calls and attempts to fix. It was finally replaced without hastle.

4 years ago

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Rebecca Malone Minneapolis, MN

It has a good selection for the most part, I just wish there was someone who worked there who knew what they were talking about. So many times I’ve needed help and the staff are not knowledgeable.

8 years ago

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DaDude Ormond Beach, FL

Good company, but Lowes has lower prices and better inventory on water softeners. Some of the staff at Home Depot are rude and need better knowledge of the stuff they carry.

4 years ago Edited January 25, 2022

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Paul Miami, FL

Very hard to get help in the store if you need it! If you find someone that are usually willing to help

4 years ago

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Letmeholdsumtng Fort Worth, TX

The water softern sometimes get clogged with calcium build up and don't work properly

4 years ago

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Gary Wilkins

Rough — ordered products and they took forever to come and then it was the wrong thing

4 years ago

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La Shone Bryant San Antonio, TX

The most intelligent employees, compassionate... Keen to needs of visitors and customers.

4 years ago

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Vernon Long Waukesha, WI

Good customer service they take the time to help you find what you need

4 years ago

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Kassandra Roberts Indianapolis, IN

Prices are very high compared to other department stores.

4 years ago

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