Name: Vrbo
Rating: 2.3

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Colleen Thompson Jackson St Forest, CA

I contacted this company, booked, paid my fees and now get an email telling me I can no longer have the house I wanted because they're not longer allowed to rent their property, I have made down payments on fishing trips, rental of equipment that there is no return on down payments, family in Africa and Ireland have bought their tickets and now we have no place to stay...this is disgusting, how can a company allow this?

10 years ago

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Tim Charleston, SC

We have been listing our rental property with VRBO for over 12 years and until this year they were great. As other owners have noted below, they started charging our guests a 10% service fee on all bookings. Our inquiries and bookings have plummeted. VRBO never communicated the new fee to owners before it went into effect. We had just renewed our listing and paid the annual $500 fee and no mention of this. Essentially this is GREED plain and simple and we need to decrease our fees to not lose business or find somewhere else to list.

10 years ago

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Catherine Seattle, WA

VRBO no longer has no service fee. Now they charge 4-10% to guests, while host still plays top dollar for the listing. How do you spell GOUGE? Secondly, they put you in a box, with their 'Best Match' algorithm and are only going to show you properties based on data they've collected from you, including the kind of device you are using, where you live and the kinds of properties they think you should want. How do you spell AFFLUENCE CHECKER? VRBO is becoming the new Airbnb copy matter.

10 years ago

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Lisa Huston Portland, OR

I am a home owner listing my vacation rentals on VRBO and HomeAway. Earlier this month, they initiated a new "service fee" charged directly to guests that owners have no control over. They failed to communicate the change to owners and I (and many others) found out about it when a repeat customer asked why I had this new, very high, service fee of around 10% of the total booking. This company has had ownership and management changes recently whose actions, I think, should negatively impact their rating.

10 years ago

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Steve Fort Lauderdale, FL

We booked a trip to Rio for the Olympics. Now that all the viruses and health concerns have broke we decided to cancel. Upon cancelling we were informed we were scammed and there was no reservations even though we booked it through VBRO.com. We contacted them and they are not willing to stand behind their $1000 guarantee. So we are out well over $1000 and will never use them or home away family again. Spend your money elsewhere

10 years ago

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Sue G Washington, DC

We have used VRBO on 4 vacations (twice in the Black Hills) and have been very pleased with homes and owners response. Good experiences and will use them again this year.

10 years ago

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Bev Supak TX

I have used VRBO many times, as have others in my office, who travel for business and pleasure - it has always been a perfect experience.

11 years ago

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Tami Flynn Denham Springs, LA

I am going to tell you my issue with vrbo.com. VRBO stands for vacation rental by owner, right?!! I have been renting from this sight for years! My problem is that it is mostly not the owner who you are dealing with anymore, its the realtors who want to add on all kinds of fees! It is definitely false advertisement!

11 years ago

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Becky Gilbert, AZ

I have loved using vrbo. It makes vacationing so much nicer! They have added extra fees which is lame. We have also used vrbo to rent our vacation home out, which was really great.

5 years ago

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Margaret Beus Richland, WA

I have used VRBO to find venues for family reunions. It is very convenient but when I used it a few weeks ago, I was disappointed in the service fee. They are charging more than seems reasonable for the service one receives. The fee is making me reconsider using them.

5 years ago

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Sarah Fayetteville, AR

Vrbo makes searching for vacation rentals super easy. I used Vrbo to rent a beach house last summer, and the customer service was super helpful when I needed anything. Will definitely use again!

5 years ago

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Janalee Nielson Smithfield, UT

Vrbo has always been my go-to when looking to book a place for a group when traveling. I have used it many times. However, over the years the fees have increased extraordinarily to the point that the add a huge amount to the total cost.

5 years ago

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Julie Earl Magna, UT

We always use VRBO when traveling with our family. We can always find a property that will work for our wants and needs. Highly recommend this vacation rental platform!

5 years ago

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Cjorduno Logan, UT

I have used VRBO many times to book my vacation rentals! The process was easy and secure and I would reccomend it to anyone looking for a great rental!

5 years ago

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Danny Reeder Ogden, UT

Vbro make is very easy to search, locate, and book homes to stay/visit. We've never had any issues with using Vbro or any homes we've stayed in. They do an amazing job.

6 years ago

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Dre35 West Valley City, UT

We used VRBO when we stayed in Newport Beach, and St. George! AWESOME! It allows us to pick the right place to stay, and the property managers that use VRBO are amazing to work with!

6 years ago

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L. Fowler Pleasant Grove, UT

This is a nice company to find vacation rentals. I have found that their selection isn't as large as some other companies and their prices are not as competitive. I booked a room through them and paid a little more than another website but couldn't get my money back because of the rental policy.

8 years ago

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Mike Joyce Renton, WA

The house we rented did not have power. The host said we would get a full refund. The refund did not happen and VBRO doesn’t do anything to help the situation!!! Will never be using this again. And hopefully you won’t use them either.

4 years ago

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Steve Salem, VA

We have used VRBO for booking a couple of our vacations. It wasn't that difficult. It depends on the property owner you are working with.

5 years ago

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kelly k Chicago, IL

We had a horrible experience with the condo we rented. Virbo acted concerned and made me think they were helping us get a refund. After many days and hours on the phone I decided to contact Wagner reality myself. We recieved a refund within a day. However virbo still hasn't refunded their charges.

5 years ago

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reise Villa Bisono, 25

After the Florida Governor issued a ban on entry and I was affected, vrbo refused to cancel the booking or without any repayment from the owner. They paid back about 10%, only the alleged commissions from VRBO, everything else they just kept including service fee and sales tax, which were certainly not paid. VRBO never again

6 years ago

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CJ Cedarburg, WI

Had to cancel due to COVID-19. We were entitled to 1/2 of our money back; they simply won't issue the credit. Five phone calls later, nothing. Long hold times and then they tell you it will be refunded just to get you off the phone. But it does not happen. Do not go through this company; you will be disappointed.

6 years ago

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Hallieford Arlington, TX

We have booked with VRBO and loved it. Saved money and stayed in a bigger house and kitchen for cheaper then a hotel.

6 years ago

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Tim Robinson Cary, NC

The changes and fee's to not only thee owners but our client's have got'en out of hand the owner are having to reduce rates or stay the same so vrbo can make more off both ,they are not owner's just a hosting site that's it ...... I am going to go with my local realtor .

7 years ago

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Jessica M Hayes Edmonds, WA

Unable to get any of my money refunded despite abiding by the 100% refund cancellation policy guidelines. The Book with Confidence Guarantee does NOT provide the consumer with any protection. Vrbo/homeAway take zero responsibility for the property they advertise once you have booked. The worst customer service.

7 years ago

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Ruth Swartzendruber Salt Lake City, UT

VRBO has terrible customer service. Our rental was under construction and we found out the day of check in. The owner failed to communicate this and we had 12 people coming into town. VRBO was of no help in this situation and actually said the issue was our fault. This company is completely absurd and offers ridiculously poor service.

8 years ago

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Gordon Bilan

Arrogant, dishonest, disrespectful, greedy company. Triple deep from every booking. Significantly negatively impacted rental business. Owner's annual fee, another astronomic guest fee 6-12 % on every booking, and credit card fee. Has just a formal customer service unable to resolve anything at all. JUST AVOID THIS GREEDY ARROGANT COMPANY

9 years ago

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Winston simpson

The cabins owners 3554111 Greg Linton Over charge on the side to customer after all and keep the security's deposit for invented excuses VRBO is responsible for this Unacceptable taking advantage of customer that not live in that state

9 years ago

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Joyce Lobo

I have started doing business with VRBO in 2006. They used to be great but once Homeaway bought them, they went down the tubes. Every time I have to phone them, it's a minimum 30 minutes on the phone which included the time you must wait to get to a live human.

9 years ago

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Lynn Champagne

I filed a formal property complaint with VRBO (the house I rented for two weeks was filthy and full of bugs) and all they did was send the complaint to the owner. I don't feel this is an adequate way of dealing with this. The owner has done nothing about the complaint. I would expect VRBO to do something more in this situation.

9 years ago

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Jeremy Meesh Rockford, MI

Horrible site. We used to use it all the time to find cabins for our vacations. Now they wont even let me speak to the owners without paying first, and want to charge me to book a cabin, they don't even verify the property, and rape the people renting out their places. I hope this company's BS puts them in the ground.

10 years ago

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Jay Littleton, CO

The new service fee was said to be an improvement to the customer guarantee. The reality is not so - this is a way for them to make more money and that's it. VRBO customer service has gone down the toilet, and you will NOT get what you paid for on their service fee.

10 years ago

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Joyce Santa Cruz, CA

We are home owners and we have used VRBO since 2006 and had nothing but good things to say about them until recently. They are now charging our guests a high service fee of 10% and they charge us a high fee for our listing. We were not informed of these changes ahead of time. Our bookings have completely dropped to nothing. Very dissatisfied!!

10 years ago

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Bil Seattle, WA

VRBO started a "service fee" of 4 to 10 percent to the renter IN ADDITION to the cost to owners to list their rental. This was NOT communicated with the owners, which is outrageous. It is simply a money grab by VRBO. AirBNB charges nothing to list and only has a 3% service charge. I will stop using VRBO.

10 years ago

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Shelley Stevens Washington, UT

VRBO's new "fees" to vacation renters is outrageous! I have used them for years, but am done. They are charging renters an extra 10% for absolutely nothing. I think they have become very greedy. It is cheaper now to just stay in a hotel that is serving breakfast and using their "special fee" to pay for meals out!

10 years ago

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Brett Aylesworth Rhinelander, WI

Great website, have two properties listed through them. Very easy company to work with and their fee is fair.

11 years ago

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Dave & Shari Seattle, WA

We have used VRBO for 4 stays in Panama City Beach, Florida and are very satisfied with our results.

11 years ago

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Adam Labrum ,

When planning a family reunion with a lot of family members, this app made it easy to find the place that fit our needs.

5 years ago

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Randy Rhodes Alpine, UT

Makes it so easy to filter and find a vacation place to stay. Managers get back quickly and it works great with a bigger group.

5 years ago

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Carol Knight Salt Lake City, UT

I always like to review what listings Vrbo has when I am looking for vacation rentals. It is a great site for comparing prices and finding the best fit for our family.

5 years ago

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Melissa Giddings Logan, UT

My family stayed in Arizona and it was great. My experience with getting into the house was very easy. Finding the house, paying went well.

5 years ago

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Leisha Logan, UT

We have used VRBO to rent out our own property!! It’s a great way to get your rental seen. They are great to work with.

5 years ago

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Tiffany Vollmer Midvale, UT

We used Vrbo for our family reunion and the site was very easy to use with lots of great options. The transactions were very smooth.

5 years ago

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Dee Ashcroft Logan, UT

We have used VRBO for a number of vacations. We have found the reviews honest and therefore we have been happy to get what we expected

5 years ago

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jf horton Reno, NV

Horrible company. Reviews at their website are FAKE! Had a terrible experience in Julien, California. No response from VRBO or property owner. Do not do business with this company.

5 years ago

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Lindsey American Fork, UT

I have helped book properties on VRBO, and the website is very user-friendly. There are many options on this website.

8 years ago

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gerry mann Cape Coral, FL

Since new ownership of the company....EXHORBITANT FEES are now being charged on top of the yearly listing fees !!....I am dropping out of the program after 8 years....BYE VRBO!

10 years ago

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Steve IL

Paid for a cabin, never received arrival info and had to get different a comparatives. VRBO said we had to work it with owner and owner refused to refund money. Will never use VRBO again and certainly wouldn't recommend it.

11 years ago

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Suzie Peirce Abington, PA

I use VRBO a lot and have had great experiences!!! It's so much better then staying in a hotel.

11 years ago

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Laura Milford, NH

I have used VRBO for many years and have never been disappointed. Va, NY, WI, MD, NH

11 years ago