Name: Airbnb
Rating: 3.8

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Ted Eicher San Jose, CA

had problems with bed bugs in a Airbnb rental in Kona Hawaii. Checked out after 2 nights on a 4 night stay. Host refused to refund my money. Contacted Airbnb to intervene. Looks like they are going to side with the host based upon 'it is apparent you were bitten by something you can not prove you were bitten in the unit itself' Pretty much Airbnb is insinuating I MIGHT BE a scammer. What a load of BS!!! I vacationed in Hawaii for 3 weeks and spent over $8,000.00, and they have the audacity to say I'm trying to pull a fast one. Airbnb? NEVER AGAIN!!! Ted in San Francisco

9 years ago

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Rylie Crandall

Airbnb has been a great resource while traveling. I’ve been able to stay at fun and affordable places through this site, but I’ve had trouble communicating with Airbnb hosts in the past through this site.

5 years ago

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Carol Knight Salt Lake City, UT

I love using Airbnb for looking for housing whenever we want a "at home" feel when we are traveling! Fantastic accommodations in New Zealand and throughout North America!

5 years ago

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Kellie Payne Pickerington, OH

Great company to book through if you don’t want the typical travel experience! Vast options in places all over the world in the roads both more and less traveled

5 years ago

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jaci finch Corpus Christi, TX

I absolutely LOVE using AirBnB. There are so many cool and unique places to stay. This is the way to get a once in a life time experience where ever you go.

5 years ago

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Devin Fayetteville, AR

Airbnb is very reliable and much less expensive then staying in hotels constantly. Went to Italy this summer and stayed in Airbnbs in every city we went to.

5 years ago

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Cjorduno Logan, UT

I have used AirBnB many times to book my vacation rental! I have stayed in some beautiful rentals and have enjoyed my stays! Never had any complaints or problems!

5 years ago

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Eric Wilkinson Herriman, UT

We used Airbnb to find a home in the same area as our family vacation. It was great because there was a house available 1 street over so we could walk back and forth between homes. The only downside was the Airbnb fee's were steep.

6 years ago

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CAROLE SCOVILLE Pleasant Grove, UT

I love using this instead of staying at a hotel. I usually get way more space for the money, and you even sometimes find an amazing deal on a sweet place

8 years ago Edited September 14, 2021

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Laurel Dalton Herriman, UT

I love using Airbnb while on vacation! The homes are always the perfect fit and location for our family.

4 years ago

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Benjamin Amendolara Melville, NY

I have had multiple experiences with Airbnb in which the host was either unresponsive or the room was not as advertised (once it was even in the wrong location). Airbnb makes it extraordinarily difficult to resolve these problems, as, much like Uber, the company wants to severely limit their customer service expenditures.

9 years ago

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Susan Stewart Salt Lake City, UT

I was a host for AirBNB, it was super easy to signup and I had guests a couple of times. It was a good experience, but not really worth the money. I decided not to be a host anymore. But it was good to find out if it was something I would like to do or not. My experience was overall positive with AirBNB.

9 years ago

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Karen Stogsdill Somerset, KY

We went to Portsmouth, VA last year. We rented a whole house for several days. The owner was nice but the house we rented was was not as updated as shown in the pictures. It needed lots of updates.

11 years ago

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Maura Bayonne, NJ

Went to Italy and Spain in 2014 (Spain) 2012 ( Italy) good experiences. This was before all the negative chatter about the company,

11 years ago

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Taylor Larson Nakhon Sawan, 60

I love using Airbnb because it has some really affordable and unique rentals, but the prices can be misleading because the fees are revealed later as you check out.

5 years ago

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Christi Gilbert Gettysburg, PA

They are the best value for your money with lots of pictures and specific lists of amenities so you know what to expect and you can plan accordingly.

5 years ago

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Trent Ewing Milwaukee, WI

Great and easy way to look for properties to stay in while vacationing! I have used to it book places for just my wife and I, and for larger events like family reunions!

5 years ago

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Nicole Johnson Portland, OR

The thing I like most about Airbnb is the chance you get to "feel local" as you stay in a neighborhood, community, a home! It is much more home-y than a hotel room.

5 years ago

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Mason Allen Provo, UT

Can be a source to find a fun vacation destination, but fees pile up way too much. Refund policy usually favors the host, unfortunately. Service fees only return as site credit. Usually not the cheapest option.

5 years ago

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Allyson Miriani Springfield, MO

I have only had positive experiences with Airbnb. Very easy to use and have had multiple great stays through utilizing this app.

5 years ago

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Chelsey Smith ,

I always use airbnb. I always get the best price. It is easy to make reservations and I know I'm being treated fairly.

5 years ago

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Crystal Logan, UT

I use this website often to look up alternatives to hotels especially with covid. I have found the review system helpful in finding quality places to stay with my family

5 years ago

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Lilly Logan, UT

Best way to find accommodations outside the US. We loved that most of the hosts were bi- lingual and could help us with the area.

5 years ago

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Maverick Denhalter Salt Lake City, UT

Airbnb has provided us this with many awesome places to stay. We have loved Actually being able to afford to travel sometimes.

5 years ago

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Katie Lewis Eagle Mountain, UT

I love using airbnb rather then hotels. It gives you that home away from home feel and you have everything that you would at your house with you

6 years ago

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Melissa vandenover Saratoga Springs, UT

The house we were able to find through airbnb was fantastic and having the peace of mind knowing airbnb had our backs was great

6 years ago

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Danielle LeCheminant Lehi, UT

We rented a place using Airbnb for our vacation and the place had a good rental rate and the owner was very kind and easy to get a hold of.

6 years ago

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Dre35 West Valley City, UT

Love airbnb and all of the options to pick from! Even when we do a vacay in our local neighborhood, airbnb is the resource we use!

6 years ago

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H Moore Lehi, UT

Airbnb is easy to use and a great way to find vacation rentals. We've used it more than once and will continue doing so.

8 years ago

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Emily D Herriman, UT

I love using Airbnb. There’s so much flexibility and it’s cheaper than a hotel!

4 years ago

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Anoushka Ahuja Orlando, FL

There lot of choices on Airbnb for vacation rentals But the prizes and the fees quickly add up

4 years ago

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Brooke Snyder Troutville, VA

Amazing places to stay at all over the US with helpful hosts who are accommodating and welcoming

5 years ago Edited September 14, 2021

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Yolanda Queer Shelley, ID

Airbnbs are everywhere. It's a reliable and easy way to find a place to stay on vacation.

5 years ago

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Jordan Bell Orem, UT

Airbnb is great place to find a place to stay. Their website is very easy to use and find exactly where you want to stay within you budget.

4 years ago Edited February 9, 2022

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Steven Klaproth Phoenix, AZ

Terrific company and great concept. Love using the simple service with great home selection. Love it!

5 years ago

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lscho2 Salt Lake City, UT

We rented one for my friend’s bachelor party and it was really good! The owner came to the basement once that was the only downside

5 years ago

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Alexa Cooper Salt Lake City, UT

I liked it! The greatest difficulties I ran into were with the home owners themselves, not Airbnb as a company. Love what they provide.

5 years ago

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Jennifer Ashby Lehi, UT

Airbnb is a great resource if you are trying to avoid busy hotels. My experience has been private and refreshing.

5 years ago

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Mindy Baumann Logan, UT

I love how I can find a house wherever I travel. The pictures and descriptions are accurate and you get a bigger space for a hotel price!

5 years ago

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Sadie Scoville Pleasant Grove, UT

I always love staying in an Airbnb versus a hotel – it’s fun seeing different houses and meeting new people

8 years ago

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A Craw Draper, UT

Site is extremely easy to navigate. I have yet to do book my first experience, but have been close many times!

8 years ago

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courtney tennant Salem, VA

Easiest I've ever been able to find a house to rent on short notice.

5 years ago

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Kennard Johnsonhot

Airbnb has the worst customer service from a host perspective I've ever encountered it's all about them I would strongly discourage anyone from becoming an Airbnb host

9 years ago

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Randall Shanks San Luis Obispo, CA

There was a mix-up in my reservation to Austria. After multiple contacts with Airbnb and incompetent help, I got no where. They even put me on hold and hung up.

10 years ago

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Vicki L.Hisaw Grass Valley, CA

Terrible refund policy. They will side with the party renting a room (regardless if they are lying) . Will NEVER use them again and will discourage others from doing so.

11 years ago

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Dave A Boston, MA

We got screwed out of $5000 because of a false rental listed on Air BnB's website, and they refused to accept any responsibility at all - will NEVER use them again.

11 years ago

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Jodianna Maitland, FL

I enjoy this app so much! I can easily book a stay and view other options for places in that area.

5 years ago

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Joannetta Jarman Secaucus, NJ

We have used them a few times and love the intimacy of the rental locations. very clean and safe.

5 years ago

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applebutteranna Butler West Wendover, NV

I have never been disappointed with the rentals I have gotten from Airbnb. The people are pretty honest!

5 years ago

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Carlee Burt ,

Great place to stay if you have a family and need separate rooms! Also if you need a kitchen

5 years ago