TurnKey

Name: TurnKey
Rating: 2.6

2.6

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251 User Reviews

4.1

Overall Score

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2.6

star star star_half star_border star_border

251 User Reviews

4.1

Overall Score

Compare

The Good

The Bad

Bottom Line

Reviews

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Company Details

Time in Business

13 Years

Company Headquarters

5307 Industrial Oaks Blvd., Suite 100 Austin, TX 78735

Number of Reviews 251

info Source of Information

Author: Kalicia Bateman

LAST UPDATED: March 5th, 2022

TurnKey Vacation Rentals provides travelers with the one-of-a-kind vacation rentals that offer the look and feel of a fine hotel. The company was launched in 2012 by John Banczak and T.J. Clark and has since grown in the past several years. Today, TurnKey Vacation Rentals is backed by a world-class team of investors and has a crew of over 400 employees.

TurnKey promises that each of its properties will offer first-rate amenities. Guests can also expect each property to be professionally cleaned and well-appointed.

TurnKey differs from the competition as the company uses local teams, expertise, and technology to ensure its guests have an amazing vacation experience.

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The Good

Popular Destinations
Partnered with Homes & Villas by Marriott International
24/7 Customer Support
Earn Passive Income

Popular Destinations

Whether travelers are looking for an oceanside oasis or a cozy cabin in the mountains, TurnKey has homes in the most popular vacation destinations in the United States. Using the search feature, travelers can find a vacation rental home in the city of their choosing. TurnKey has vacation homes in the following areas:

Arizona

Phoenix

California

Anaheim
Big Bear
Lake Tahoe
Malibu
Mammoth
Monterey Bay
Palm Springs
Paso Robles

Colorado

Aspen
Avon
Breckenridge
Steamboat Springs
Vail Valley

Florida

Amelia Island
Cape Coral
Florida Keys
Miami
Naples
Palm Beach
Tampa Bay

Georgia

Savannah
Tybee Island

Hawaii

Maui
Oahu

Massachusetts

Cape Cod

North Carolina

Asheville
Black Mountain
Wilmington

Texas

Austin
Crystal Beach
Kingsland
Rockport

Utah

Cottonwood Heights
Park City

Washington

North Puget
Seattle

This is not a full list of the vacation rentals that TurnKey offers, and travelers should check the website for the complete list.

Partnered with Homes & Villas by Marriott International

In order to keep up with rival companies, the world's largest hotel company, Marriott, is expanding its services into home-sharing. This year, Marriott partnered with TurnKey Vacation Rentals to provide even more luxury and premium properties.

Every property listing within Homes & Villas by Marriott International is reviewed by Marriott International's hospitality professionals — ensuring each property meets the hotel provider’s rigorous standards.

Staying at a property with Homes & Villas by Marriott International allows guests to earn and redeem points with Marriott Bonvoy.

24/7 Customer Support

TurnKey has a Guest Experience line that provides 24/7 customer support. In case travelers can't reach the local team (who proactively attend to each home), the support team works hard to resolve any possible issues.

Earn Passive Income

Those with properties in popular tourist destinations are likely to earn a profit from listing their property on TurnKey. The company's Revenue Guarantee claims that property owners will make at least $5,000 more in their first year with TurnKey.

TurnKey also promises property owners that the company will manage every aspect of their vacation rental for an industry-low commission rate — half the average rate of 35–50 percent.

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The Bad

Strict Cancellation Policy
Customer Reviews

Strict Cancellation Policy

All reservations that are made 11+ days in advance of check-in are fully refundable if the guest cancels within 72 hours of booking. After the cancellation period is over, all payments are non-refundable. If customers want the extra protection against the unexpected costs of cancellation, they'll have to purchase trip insurance.

Customer Reviews

According to several reviews left on BestCompany.com, the company has not kept its promise of professionally cleaning each property. Many customers have arrived at their destination and found the property in a less than a satisfactory state. Additionally, several customers have complained about the company's customer support. Several reviews claim the company representatives were unpleasant and didn't immediately respond to the issue.

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The Bottom Line

TurnKey is an excellent option for those who like traveling but want the comfort of staying in a luxury hotel. The company has recently partnered with Homes & Villas by Marriott International, and members of the Marriott Bonvoy loyalty program can earn and redeem points with select TurnKey locations. However, the vacation rental company has a fairly strict cancellation policy, and if travelers want to protect themselves from hefty cancellation costs, they'll have to purchase trip insurance.

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User Reviews

Star Rating

2.6

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251 Reviews

Review Breakdown

5 grade

33%

4 grade

3 grade

2 grade

1 grade

59%

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Benjamin Myers AZ

Edit: Corporate did reach out to me and ensured I would receive a travel credit with them! I would have preferred to get my money back since now I'm out nearly $500, but since I will be visiting the area again when the fires permit, I will still make use of the credit. Corporate did seem very kind and receptive regarding the fire issue, but the woman I spoke with on the phone initially was curt and ensured there was no other option to move forward (until finally after continuous prodding, she forwarded my case to Corp.). While I understand I was a bit upset on the phone, I apologized if I was rude. Hoping my future experiences with the turnkey group are good! Thanks for the quick reply to the review and resolution. There are fires in Lake Tahoe with in a very close distance to the location I was renting. The air quality is horrible and it's dangerous to be there. I wanted to cancel my trip over a week before going and they've refused to refund any of my money and we're extremely rude to me about it. They're a snakey company that is more than happy to screw you out of your money, even when the trip is for a proposal. Useless 3rd party that steals from their customers.

5 years ago Edited September 14, 2021

Reply from TurnKey

Hi Benjamin,

Thank you for taking the time to share these details, and we're so sorry to hear your travel plans were impacted by the wildfires. It looks like you were able to connect with our Guest Experience Team and we are so glad we were able to reach a positive resolution. If there's anything else we can do for you, please reach out and let us know.

Sep. 8th, 2021

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Cheyenne Umbreit Saint Paul, MN

The space was beautiful. Perfect walk to the ocean the pool was amazing and the apartment was clean and spacious and decorated great. Comfy furniture and nice to have TV’s in all rooms. However our problems with the place were that when we got there, there was maybe 1/4 a roll of toilet paper in one bathroom and none in the other. The description stated that there would be cooking essentials and there was definitely not essentials. Things like oil, salt, pepper, coffee filters were all things we had to buy. You asked us to do the laundry when we left but there was no laundry detergent and considering the cleaning fee was around $250 asking us to do this as well as other cleaning when we left didn’t seem fair. The space has the potential to be 5 stars but getting to a place after a long day of travel at the very least having toilet paper To get us through the night seems like a reasonable request, as well as having a kitchen stocked with essentials would make the place better. There are no beach towels so we also had to buy that. We appreciated the chairs for the beach but the umbrella supplied was completely broken.

6 years ago

Reply from TurnKey

Hi Cheyenne,

Thank you for taking the time to share your experience with us. While we're glad you enjoyed our home and its unbeatable location, we are sorry to hear about the issues you encountered and for any inconvenience this caused as well. Here at TurnKey, your feedback is highly valued, and we try our best to make things right in any way we can so that our guests know that our priority is their ultimate satisfaction. Please know that we are following up with our Housekeeping Team to address this incident and ensure they are adequately stocking the home moving forward. With regard to the lack of oil, salt, and pepper, TurnKey does not stock any food-related items in our homes in order to prevent guests from consuming anything that has either been contaminated or has spoiled. If there is anything we can still do for you, please don't hesitate to reach out and let us know. -The TurnKey VR Team

Aug. 4th, 2020

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Angela Iacobellis Chatsworth, CA

All in all we had a wonderful visit and great communication with Turnkey. The reason for losing a star was because we were initially told that check-in was 3pm. The day before we were told 4pm. When we did arrive they called and asked if we would be willing to accommodate a plumber coming by the next day as they were not able to repair a minor drip in the master bathroom the day of our arrival. I have a suspicion this is why our time changed. We accommodated the plumber as we understand sometimes this is unavoidable. Given that inconvenience and the fact that our checkin time was changed, we were asked for a late checkout, which they could not accommodate, which was very disappointing considering we went out of our way to help them.

6 years ago

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Justin Dayney New York, NY

TurnKey delivered a very clean house and great instructions for our stay. The only reason I give 4 stars is due to a phone call I had on the day of our departure. We were potentially going to be stuck in Steamboat due to a massive winter storm. We called TurnKey to see if there was any possibility to extend our stay (we knew it was a long shot) but the property was booked. That was totally fine but the conversation with the rep on the phone was very strange. She kept staying silent on the other line and seemed out of sorts. Not sure what was going on there. Anyhow, we ended up getting out on our flight as planned and the point became moot.

6 years ago

Reply from TurnKey

Thank you, Justin. We appreciate this valuable feedback and will work with our teams to ensure interactions with guests are always clear, prompt and helpful. We look forward to exceeding your expectations the next time you stay with us! –The TurnKey Team

Feb. 21st, 2020

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Rebecca Hardie Lafayette, CA

The house itself, with the amenities and instructions, was great. Troubling was the fact that we found a strange man creeping around the property on several different days. He frightened our teenage daughter who was alone one afternoon at the home. If he is a concerned owner, he should have knocked on the front door rather than creeping on the property. Otherwise, the home itself was nice but we felt a bit unsafe after seeing him repeatedly.

6 years ago

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Patricia weber Louisville, KY

We really enjoyed the cabin. It is really modern appliances and furnishings. We really liked the view from the hot tub. The game room was fun and my girls loved being able to watch movies in the movie room. The only complaint that I have is a dirty rug in the master bath I just rolled it up and didn’t use it. The knife set in kitchen was not clean. Other then that everything else was nice.

6 years ago

Reply from TurnKey

Thanks for this feedback Patricia! We're so glad you enjoyed your stay. Our local team will address the items you shared, and we will use this feedback to help us improve the experience at this home for future guests. Thank you again for being a valued TurnKey guest. We can't wait for your next stay with us! –The TurnKey Team

Jan. 20th, 2020

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Lisa Sanchez San Marcos, CA

It was confusing to rent through VRBO then be routed to Turnkey. Then when you walk into the condo the owner has lots of laminated signs and instructions to follow. One point is that you must have parking permits for your cars on two different signs it is emphatic, so I had to wait on hold for 15 min for a Turnkey agent to tell me no permits needed. I had to call a 2nd time and wait 20 min to figure out how to get a key for the laundry room and hot tub area. Needs to be streamlined.

6 years ago

Reply from TurnKey

Thank you Lisa! We list our homes on multiple listing sites to help work with travelers on the channels they prefer to book on. We're sorry if this was confusing, but we do hope our communications were clear in that regard. Parking can also be a very important detail in a vacation rental stay, with many locations having specific regulations around where and how cars can be parked. We apologize for any confusion and delay in getting clarity on this. We will use the information in your review to enhance our guest communication around this home. Thank you again, and we hope to host you again soon! –The TurnKey Team

Jan. 20th, 2020

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Eva Sun City, CA

Very Cute Cabin. Loved staying there. Would probably book again. A few problems. The trash in the bathroom was completely full with other people's trash (yuk!). The microwave had not been cleaned; it still had oatmeal or something throughout. Also, I have never stayed anywhere, hotel or air b&b, that did not have at least one complimentary cup of coffee.

6 years ago

Reply from TurnKey

Thank you for this feedback, Eva. We're so sorry for the issues with the cleanliness of the home – that was not up to our high standards of service and cleanliness. We will communicate this with our local team and housekeeping vendors to ensure it doesn't happen again. Please contact us 24/7 if there's anything you feel we need to follow up on.

Thank you for being our guest, and we look forward to hosting you again soon!

– The TurnKey Team

Dec. 31st, 2019

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Paul Wysosky

Everything was as we expected. The rental was very clean and there was plenty of room as advertised. The check in/out was painless and early access to the unit was very much appreciated Would definitely utilize TurnKey services in the future.

6 years ago

Reply from TurnKey

Thank you for this feedback Paul, and for being a great guest! We're glad you enjoyed the space and our check-in/checkout process. We can't wait to host you again!

Dec. 18th, 2019

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Tom Stoffel Greensboro, NC

Turnkey was great to work with from the booking process through checkout. They were very responsive and helped us before and during the stay.

6 years ago

Reply from TurnKey

Thank you for this feedback Tom! We pride ourselves on clear and responsive communications, from booking through checkout ... and beyond! We were glad to host you and can't wait to do it again soon. –The TurnKey Team

Feb. 21st, 2020

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CFlowers San Antonio, TX

I had no issues with TurnKey. Anytime I had a question or concern, someone would always answer my text back. I would use them again

6 years ago

Reply from TurnKey

Thank you for this great feedback! Thank you for being our guest, and we look forward to hosting you again soon.

– The TurnKey Team

Dec. 31st, 2019

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Peggy H Lakeland, FL

Very accommodating for working with us for grilling options when we found the whole bottom had rusted out.

6 years ago

Reply from TurnKey

Hi Peggy,

Thank you so much for the review and kind words about your stay with us! We’re glad we were able to quickly assist you with the grill after you called our 24/7 guest hotline to let us know about it. By the way, you were perfect guests, and we’re looking forward to hearing from you again! -The TurnKey VR Team

Sep. 13th, 2020

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Marcus Madison, AL

They were easy to communicate with, and were fairly prompt with their response.

6 years ago

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Jazmyn Allen Hollywood, FL

AC wasn’t working but everything was clean and it was so close to the beach

6 years ago

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Mighty Hodges Indianapolis, IN

The cabin is clean.My husband and I enjoyed our stay. I will rent again.

6 years ago

Reply from TurnKey

Thank you for being a valued TurnKey guest! We look forward to hosting you again soon! –The TurnKey Team

Feb. 21st, 2020