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TurnKey

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4.1

Overall Score

Author: Kalicia Bateman

LAST UPDATED: March 5th, 2022

TurnKey Vacation Rentals provides travelers with the one-of-a-kind vacation rentals that offer the look and feel of a fine hotel. The company was launched in 2012 by John Banczak and T.J. Clark and has since grown in the past several years. Today, TurnKey Vacation Rentals is backed by a world-class team of investors and has a crew of over 400 employees.

TurnKey promises that each of its properties will offer first-rate amenities. Guests can also expect each property to be professionally cleaned and well-appointed.

TurnKey differs from the competition as the company uses local teams, expertise, and technology to ensure its guests have an amazing vacation experience.

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The Good

  • Popular Destinations
  • Partnered with Homes & Villas by Marriott International
  • 24/7 Customer Support
  • Earn Passive Income

Popular Destinations

Whether travelers are looking for an oceanside oasis or a cozy cabin in the mountains, TurnKey has homes in the most popular vacation destinations in the United States. Using the search feature, travelers can find a vacation rental home in the city of their choosing. TurnKey has vacation homes in the following areas:

Arizona

  • Phoenix

California

  • Anaheim
  • Big Bear
  • Lake Tahoe
  • Malibu
  • Mammoth
  • Monterey Bay
  • Palm Springs
  • Paso Robles

Colorado

  • Aspen
  • Avon
  • Breckenridge
  • Steamboat Springs
  • Vail Valley

Florida

  • Amelia Island
  • Cape Coral
  • Florida Keys
  • Miami
  • Naples
  • Palm Beach
  • Tampa Bay

Georgia

  • Savannah
  • Tybee Island

Hawaii

  • Maui
  • Oahu

Massachusetts

  • Cape Cod

North Carolina

  • Asheville
  • Black Mountain
  • Wilmington

Texas

  • Austin
  • Crystal Beach
  • Kingsland
  • Rockport

Utah

  • Cottonwood Heights
  • Park City

Washington

  • North Puget
  • Seattle

This is not a full list of the vacation rentals that TurnKey offers, and travelers should check the website for the complete list.

Partnered with Homes & Villas by Marriott International

In order to keep up with rival companies, the world's largest hotel company, Marriott, is expanding its services into home-sharing. This year, Marriott partnered with TurnKey Vacation Rentals to provide even more luxury and premium properties.

Every property listing within Homes & Villas by Marriott International is reviewed by Marriott International's hospitality professionals — ensuring each property meets the hotel provider’s rigorous standards.

Staying at a property with Homes & Villas by Marriott International allows guests to earn and redeem points with Marriott Bonvoy.

24/7 Customer Support

TurnKey has a Guest Experience line that provides 24/7 customer support. In case travelers can't reach the local team (who proactively attend to each home), the support team works hard to resolve any possible issues.

Earn Passive Income

Those with properties in popular tourist destinations are likely to earn a profit from listing their property on TurnKey. The company's Revenue Guarantee claims that property owners will make at least $5,000 more in their first year with TurnKey.

TurnKey also promises property owners that the company will manage every aspect of their vacation rental for an industry-low commission rate — half the average rate of 35–50 percent.

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The Bad

  • Strict Cancellation Policy
  • Customer Reviews

Strict Cancellation Policy

All reservations that are made 11+ days in advance of check-in are fully refundable if the guest cancels within 72 hours of booking. After the cancellation period is over, all payments are non-refundable. If customers want the extra protection against the unexpected costs of cancellation, they'll have to purchase trip insurance.

Customer Reviews

According to several reviews left on BestCompany.com, the company has not kept its promise of professionally cleaning each property. Many customers have arrived at their destination and found the property in a less than a satisfactory state. Additionally, several customers have complained about the company's customer support. Several reviews claim the company representatives were unpleasant and didn't immediately respond to the issue.

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The Bottom Line

TurnKey is an excellent option for those who like traveling but want the comfort of staying in a luxury hotel. The company has recently partnered with Homes & Villas by Marriott International, and members of the Marriott Bonvoy loyalty program can earn and redeem points with select TurnKey locations. However, the vacation rental company has a fairly strict cancellation policy, and if travelers want to protect themselves from hefty cancellation costs, they'll have to purchase trip insurance.

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Star Rating

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2.6

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251 Reviews

Review Breakdown

5 grade

33%

4 grade

6%

3 grade

2%

2 grade

1%

1 grade

59%

Sentiment Criteria

Value

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Quality

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Barb McHenry, IL

We were in Cape Coral, FL . Property was completely misrepresented. Hot tub never got hot. Called Turnkey immediately. They said someone would be contacting us the next day. Never happened. We called again. Not much happened. Hot tub was never hot during our stay., which was 5 days. Claim fluffy towels - no way. Old towels, they were clean but not fluffy. Kitchen floor by garbage can so sticky my flip flop stuck to the floor. Good points - enjoyed the pool and bed was very comfortable. Not anywhere new sheets but they were clean. We will never use Turnkey again. Terrible customer service. They returned us some money (less than 20%). We never got a hot tub, which is why we rented the house in the first place. Can't get the time back. They also asked us to start a load of towels before we left, to help the cleaning people. That did not happen either. We did strip the bed, and put the towels in a pile but I'm on vacation. I don't want to do laundry for the place I'm renting. That is why I'm renting - so I don't have to do housework. Very sad. We expected much more out of Marriott. We have used Air bnb and never had the kind of experience we had here. We had rented about 10 weeks prior to this stay and it was wonderful. I'm sorry we ever tried Turnkey. Do not waste your hard earned money!!

5 years ago

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Reply from TurnKey

Hi Barb,

Thank you for taking the time to share these details. We sincerely apologize for your poor experience, which does not appear to meet our high standards of service. Please know your feedback is highly valued to help us improve our service and experiences for future guests, and we are looking into your situation further to learn more. Thank you again. -The TurnKey Team

May. 16th, 2021

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Jena Grady Rochester, NY

While the place we stayed at was great, TurnKey failed to notify us that the water to the house would be turned off on our last day of our stay. We had no water starting at 7am. TurnKey had notice of this water shutoff prior to our stay since after the fact I was able to find that online the city notified all the residents that the water was to be turned off at least a week in advance. A little notice to us would have been nice beforehand but TurnKey has taken no responsibility for this.

5 years ago

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Reply from TurnKey

Hi Jena,

Thank you for taking the time to leave this review, and we’re so glad to hear that you enjoyed our place. That being said, we do apologize for any inconvenience caused by the water being shut off on the last day of your stay. Please know that we are taking steps to ensure future guests are notified of any impacting maintenance work that will occur during their stay. If there is anything we can still do for you, reach out anytime and let us know. -The TurnKey Team

Feb. 4th, 2021