Trip.com

• Trip.com Rewards Program
• Positive Reviews
• Service Guarantee Transparency 

Trip.com Rewards Program

Customers can earn travel discounts and gift cards by consistently booking with Trip.com’s rewards program earning “Trip Coins.” After signing up, there is a breakdown of different tasks and challenges to earn more coins. Ultimately the rewards program is broken into four tiers of memberships: Silver, Gold, Platinum, and Diamond. At the Diamond tier of membership, the customer earns the maximum discount of 15 percent off hotels and 30 percent more trip coins on purchases. The rewards program is free to join and is simple: 100 Trip Coins are equal to $1. 

Positive Reviews 

Overall, Trip.com has a good reputation worldwide as a company that tries to give the best deals to their customers. The company has developed a program called Skyscanner. In online reviews, customers have raved that they can find great deals with the Skyscanner app. Other reviews have raved that the customer service is excellent for bookings and all other questions. 

Service Guarantee Transparency

Trip.com states that it is open 24 hours a day on its website to answer all questions for customers. Along with this, the company gives an extensive breakdown of all its guarantees for each level of service it offers:

• Hotels — For hotel cancellations, the company's policy is quite competitive in many ways. It offers “Compensation up to 3x first night's room fee when your booking is changed after confirmation.” For cancellations, Trip.com is transparent in stating it does not profit from cancellations. In fact, the company works with the hotel to reduce the cancellation rate as much as possible to save the additional customer charges. 
• Flights — Not only will Trip.com guarantee a customer’s rate will not go down after purchase, but it will also guarantee the booking depending on the situation. 
• Trains — Trip.com extends its booking guarantee to trains depending on the situation to compensate the customer. 
• Car Rentals — Trip.com guarantees that the customer will receive compensation if the car is unavailable upon arrival. 
• Airport Transfers — Trip.com guarantees that the customer will receive the best service possible such as cancellation guarantees and late service compensations. 
• Tours and Tickets — Trip.com guarantees its booking guarantee and additionally guarantees the tour or event description. 

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• Unreasonable COVID-19 Restrictions
• Rewards Limitations

Unreasonable COVID-19 Restrictions

Since early 2020, there has been an increase in cancellations across the travel industry due to the COVID-19 virus traveling restrictions. Along with the regulations, companies have had to comply with local governments’ laws by canceling flights. Customers across the internet have complained about Trip.com’s policy of leaving the travel details to the company they are doing business with, meaning Trip.com is only the third party and cannot control how another company has decided to handle its business affairs. 

Reward Limitations

Unlike many rewards programs across the travel industry, Trip.com does not offer a credit card to help in building rewards. Along with the rewards program’s limitations, the company only offers 15 percent off max, whereas some companies provide discounts around 20 percent to their top tier clients.