Name: Optima Tax Relief
Rating: 4.4

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Verified Customer

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Mark Nielsen Port Orange, FL

Very professional and knowledgable.. Very efficient and explain in detail every step taken to solve your tax problem.

7 years ago

Reply from Optima Tax Relief

We certainly appreciate it Mr. Nielsen!

Aug. 26th, 2019

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Verified Customer

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Diane C

I've been treated very well, and I hear from people on every step of the way. This really calms my worries.

7 years ago

Reply from Optima Tax Relief

So glad we're able to "calm [your] worries," Ms. Diane! We have been so happy to work with you and wish you continued success. Call us anytime!

Aug. 5th, 2019

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Verified Customer

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Erna

Very organized and informative. Keep you informed all during the process so far whether it's a phone call or email

7 years ago

Reply from Optima Tax Relief

If we weren't "organized" we wouldn't be able to help you reach such an excellent resolution! Glad to have helped - we are happy to inform our clients of the options of their situation each and every day.

Jul. 30th, 2019

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Verified Customer

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Monica O'Neal

Optima Tax Relief was very professional and worked with me until they got the IRS to settle with me.

7 years ago

Reply from Optima Tax Relief

Great to hear, Ms. O'Neal, and thank you for choosing us. We enjoyed working with you, so thank you for sharing your experience!

Jul. 16th, 2019

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Verified Customer

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Debra

Helpful, always provided follow-ups and check-ins. I never had to guess what was happening with my Case. Thank you!

7 years ago

Reply from Optima Tax Relief

Hi Debra, that's definitely how we want each and every client to feel - like they don't even need to check in, and that they're able to sleep soundly knowing we're handling all the work for them. Thank you for sharing!

Jul. 16th, 2019

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Verified Customer

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Marvin Charlotte, NC

Customer service is excellent. They will call or text or email you for updates and completion of work assignment

7 years ago

Reply from Optima Tax Relief

Our clients always tell us how surprised they were by our excellent customer service, so thanks for giving that a mention! Wishing you well - check in when you can!

Jul. 9th, 2019

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Verified Customer

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Robert Blais

Very good, just hidden expenses. That are not told up front even if you ask! What is this going to cost me. But worth it! Just not sold correctly!

7 years ago

Reply from Optima Tax Relief

Hi Mr. Blais. We're happy to have helped, and we certainly appreciate the feedback. We'll pass this along to the team.

Jun. 26th, 2019

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Verified Customer

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Jeffrey Couillard Anoka, MN

Very impersonal, never met with anyone in person. Also felt they took so long to handle my case that I ended up paying significantly more than I had been led to believe.

7 years ago

Reply from Optima Tax Relief

Thanks for your feedback, Mr. Couillard.

Apr. 22nd, 2019

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Verified Customer

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Godfrey Thompson San Diego, CA

Handled everything seemlessly! The entire company was very attentive. Reasonably price and good customer service.

7 years ago

Reply from Optima Tax Relief

Hi Mr. Thompson, excellent to hear! We are so proud of our great clients such as yourself - thank you for the compliments to the staff, and we're rooting for your continued success!

Apr. 22nd, 2019

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Verified Customer

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mcfarland Powell, TN

I have been very pleased with Optima as a legal service, and the emotional relief they afforded me is incalculable.

7 years ago

Reply from Optima Tax Relief

To hear the relief you received has been "incalculable" is music to our ears. We hope to always be here in case you may need to lean on us and our services again. We're wishing you the best!

Apr. 15th, 2019

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Verified Customer

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Rick Clifton Portland, IN

They walked me through every phase of the process and the end result was a $50,000 plus debt, settled for $5,200

7 years ago

Reply from Optima Tax Relief

That's what we aim for, Mr. Clifton! What an excellent resolution - we're so proud!

Apr. 15th, 2019

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Verified Customer

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Jesse Tolleson, AZ

I rated them a 5 because they were always so helpful when I had questions and helped resolve the problem.

7 years ago

Reply from Optima Tax Relief

Fantastic to hear, Jesse! We pride ourselves on our transparency and communication with our clients. Let us know if you need anything else in the future!

Apr. 9th, 2019

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Verified Customer

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Louis caldwell

Optima Tax Relief was very polite , professional and very concern about the situation I was in with the IRS

7 years ago

Reply from Optima Tax Relief

Hi Mr. Caldwell, we've enjoyed working with you - thanks for sharing how "polite and professional" you found our whole team to be. Wishing you the best!

Mar. 13th, 2019

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Verified Customer

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Rebecca Young

Does what they say. Keeps you up to date on everything. Calls after each contact to be sure you understand all that has taken place.

7 years ago

Reply from Optima Tax Relief

It's important to us to keep our clients informed! We've enjoyed working with you and wish you the best!

Mar. 13th, 2019

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Verified Customer

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Troy Barnes

Optima tax relief is an exceptional company, who is very thorough when it comes kinds of tax related issues.

7 years ago

Reply from Optima Tax Relief

Thank you, Mr. Barnes! It's been a joy to help you come to a positive resolution, so we appreciate the kind feedback.

Mar. 13th, 2019

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Verified Customer

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Denise D.

They helped me resolve a very difficult situation with the IRS. I could not have done it without them.

7 years ago

Reply from Optima Tax Relief

Thanks Ms. Denise D, we appreciate your support and we have enjoyed working with you!

Jan. 30th, 2019

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Verified Customer

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Anonymous Rialto, CA

Very professional, friendly and explains every step of the process. Results better then I had hoped for!

7 years ago

Reply from Optima Tax Relief

Sounds like you had a great resolution! We can't ask for more than an experience "better than [you] had hoped for." It's music to our ears! We wish you well, and thank you for the kind words.

Jan. 17th, 2019

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Verified Customer

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abigail allen Eustis, FL

they were always helpful in a long dragged out case, they didn't charge more in a long difficult case.

7 years ago

Reply from Optima Tax Relief

Hi Ms. Allen, thanks for the great feedback! We wish you well.

Dec. 18th, 2018

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Verified Customer

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Marguerite Southfield, MI

Because of my case,Optima Tax Relief could have easily turned me down.Instead,they've worked with me.

7 years ago

Reply from Optima Tax Relief

We understand the stress and frustrations that come with dealing with IRS tax debt, and we are always here to help. Thank you for the great feedback, and we're so happy to hear it worked out well for you! We wish you the best.

Jan. 17th, 2019

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Verified Customer

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Mel M. Hampton, VA

They provide me with great customer service and help me with all my tax issues and questions. Excellent!!

7 years ago

Reply from Optima Tax Relief

Hi Ms. Mel, we're so happy to hear that we were able to provide you with "great customer service!" It's always a pleasure for us to help you along the way with any of your tax issues.

Dec. 18th, 2018

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Verified Customer

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Patrick Hurley Milton, DE

Personal touch from begining to end. Treated me like a human and helped me cope with all the stress I was under.

7 years ago

Reply from Optima Tax Relief

Hi Mr. Hurley, we appreciate that you enjoyed our "personal touch." We strive to have a one-on-one relationship with all our clients, and to ultimately help them with "all the stress [they are] under." We wish you the best moving forward.

Dec. 18th, 2018

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Verified Customer

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Hernandez Clinton, MD

Optima Tax Relief deserves 5 stars because they areTHE BEST. They work with their customers ALWAYS!

8 years ago

Reply from Optima Tax Relief

Hi Ms. Hernandez, thanks so much for your positive feedback! We loved working with you too!

Oct. 17th, 2018

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Verified Customer

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patrick

personal experience the only issue encountered was they would not/did not deal with my state tax issues

8 years ago

Reply from Optima Tax Relief

Thank you for the feedback! We appreciate it.

Oct. 9th, 2018

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Verified Customer

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Michael Leon, WV

Very good people to work with. They did something for me I never thought was possible and they will for you to

8 years ago

Reply from Optima Tax Relief

Thanks for the great recommendation, Mr. G! We appreciate it, and enjoyed working with you.

Oct. 19th, 2018

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Verified Customer

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Rob G. Cincinnati, OH

They Do What they say!,They took care of the IRS For Me!,and Were able to Save me Around Twenty Nine Thousand Dollars!

8 years ago

Reply from Optima Tax Relief

Thanks Mr. G, we appreciate the great feedback!

Oct. 19th, 2018

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Verified Customer

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Alan Winter Park, FL

They settled my tax issues that covered multiple years and help me figure a budget to do my payments to the IRS.

8 years ago

Reply from Optima Tax Relief

Hi Alan, we certainly appreciate the good feedback. It's good to hear that you're pleased with your resolution and appreciate the payment plan. We wish you the best moving forward!

Oct. 19th, 2018

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Verified Customer

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Andre L. Barksdale Sr.

I rate them a 5 because they represented me well and got me a great deal with the IRS and got all my problems solved.

8 years ago

Reply from Optima Tax Relief

Thanks Andre!

Jul. 10th, 2020

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Verified Customer

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BW Perry Hall, MD

Efficient,honest,works with you thru the entire process,follows up with you.Always available to help.

8 years ago

Reply from Optima Tax Relief

Thank you, that's great to hear!

Dec. 26th, 2018

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Verified Customer

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Lauralaz Rockford, IL

My husband and I had no idea what to do, but Optima helped us every step of the way. I felt we were in good hands.

8 years ago

Reply from Optima Tax Relief

Thank you Ms. Laura, we are so happy we were able to help.

Dec. 20th, 2018

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Verified Customer

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S. Sculthorpe Durham, NC

Not truthful in securing reduction of what was owed. Stopped garnishment and then sold me on reduction in order to get $4000 additional in billing from me. Should have known that a reduction was unlikely given all the facts.

8 years ago

Reply from Optima Tax Relief

Thank you for reaching out and we want to let you know that we take everyone’s experience with our company very seriously, and we work hard to provide the best possible resolution for all of our clients. Your concerns are especially important to us, and we aim to make any experience with us a total success. We would like to state that we have full confidence in our staff to deliver excellent service and results. Our team truly goes out of their way for every client who hires us. We are extremely proud of our staff and the amazing work that they do in helping thousands of people solve their IRS problems every month. We have resolved over a half billion dollars in tax debts for our clients. We have received the Torch Award for Ethics from the Better Business Bureau as well as many other awards recognizing our adherence to the highest ethical standards, consumer-first business practices, and community service. We have a small army of qualified tax attorneys and enrolled agents possessing the certifications required to negotiate directly with the IRS on our clients’ behalf and resolve their tax issues, and we are also officially approved by the IRS to provide continuing education courses. Our success is made possible thanks to our dedicated staff – hundreds of the hardest-working tax professionals you can find – who pour their hearts and minds into helping every one of our clients, every day. One of our dedicated Quality Assurance Specialists has already been made aware of your concerns and is ready and waiting to speak with you with additional steps we can take to further assist you with your case. Please feel free to give us a call at (800) 965-3192 at your earliest convenience. We are ready to help resolve any and all of your concerns, and we thank you for providing us with that opportunity by reaching out. We look forward to speaking with you soon.

Sep. 17th, 2018

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Verified Customer

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Shirley Ramirez Covina, CA

They help you out till the end . I went from owing the IRS 50.000 to a payment of 4.000 paid in full.Cant say THANKS.

8 years ago

Reply from Optima Tax Relief

We're thrilled to have helped. What a resolution!

Dec. 20th, 2018

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Frank Bandy Tucson, AZ

Save your money, they are nice and work with you, but there is a high percentage of people that the IRS won’t negotiate with to lower the cost. Optima will have the IRS set you up on a payment plan that you could have negotiated and protect your accounts, but as in saving you money they don’t and they charge a decent amount of money for nothing. They will communicate with you but will also try to up sell you on additional coverage. I gave them 2 stars because they do seem like they try and work with you but the results won’t benefit you for the cost if you make a descent income. You are prolonging the inevitable of paying the IRS. I owed $37,000 and paid $4,400 to optima to be put on a payment plan that I could have negotiated. It did save me from my accounts of being frozen, but saved me zero dollars owed.

5 years ago

Reply from Optima Tax Relief

Thank you for the feedback, Mr. Bandy, the team is in touch with you and we hope to get you to an excellent resolution and come to a clearer understanding of the situation.

Jul. 21st, 2021

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Shannon Holt Peachtree City, GA

I am so happy , they have been helping me out to get us where we need to be! After my chp 13 craziness and bad lawyer, they were awesome! I know we are in good hands! Thanks Chad and company!

6 years ago

Reply from Optima Tax Relief

We appreciate that Ms. Holt, thanks for working with us!

Apr. 20th, 2020

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John Bowling Las Vegas, NV

I was going to give it a try. I paid the 495$ and they began to get power of attorney. They came back after looking at my info and said it would cost much more. They could not answer how much and make any guarentees. So i cancelled my service and asked for a refund. Money back guarantee. I was contacted and taken care of. It did not work for me but might for others.

6 years ago

Reply from Optima Tax Relief

Your concerns are especially important to us, and we aim to make any experience with us a total success. We are extremely proud of our staff and the amazing work that they do in helping thousands of people solve their IRS problems every month. We have received the Torch Award for Ethics from the Better Business Bureau as well as many other awards recognizing our adherence to the highest ethical standards, consumer-first business practices, and community service. We have devoted tax attorneys and enrolled agents possessing the certifications required to negotiate directly with the IRS on our clients' behalf and resolve their tax issues, and we are also officially approved by the IRS to provide continuing education courses.

Our success is made possible thanks to our dedicated staff - hundreds of the hardest-working tax professionals you can find - who pour their hearts and minds into helping every one of our clients, every day.

We are ready to help resolve any and all of your concerns, and we thank you for providing us with that opportunity by reaching out. We look forward to speaking with you soon.

Jan. 30th, 2020

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Terri Fort Worth, TX

Received a letter to garnish my wages. Optima helped me get that stopped, which was great. But, then to continue to help me, the fees were so freaking high. I ended up handling my IRS dealings on my own. And it went really great. They accepted my Offer of Compromise for less then what the fees to hire optima was going to be. So, I saved that money. Bottom line you can directly work with the IRS. My IRS agent told me that Businesses like Optima do exactly what I was doing. Nothing above and beyond. The IRS agent told me they receive the exact information that I did and use the exact forms. All praise to the Lord that the IRS has now accepted my settlement offer and I saved all those outrages fees. My advice would be to settle with the IRS on your own, because it saves thousands of dollars. I would have litereally wasted all the money to Optima when I could settle with the IRS for no fees except for the low cost fee the IRS charges for the paperwork fee, which was less than 200.00 dollars. Optima wanted to charge me $17,800.00 in fees to take my case. I settled for less than that w/the IRS on my taxes owed. Do research on your own to save you money. I was already in a bad financial situation and definetly did not have $17,800 lying around to just give away. I can fill out a form on my own and mail it in on my own.

6 years ago

Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Mar. 12th, 2020

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Sheila Bowling Nashville, TN

So good so far. Armondo is a jewel, but Valarie V is dragging her feet. My husband's account was paid in full (by me) in February. She contradicts what the portal requests, and we've had to submit the same information several times. It's almost 2020. Take care of business Valarie. Or get off the potty. Get it done, because your contribution or lack of is a poor representation of Optima which is displayed in this review. This review may change to five stars if I see results.

6 years ago

Reply from Optima Tax Relief

Hi Ms. Bowling, we appreciate your feedback, so thank you for reaching out.

We want to emphasize that we take all of our clients' concerns very seriously and seek to solve every issue brought to our attention, and that is exactly what we are going to do for you when one of our Quality Assurance Specialists reaches out to you shortly. We work tirelessly to get the best possible resolution for our clients, and we’re proud to have resolved over a half billion dollars in tax debts for our clients.

Delivering excellence to every client is central to our mission, and we would appreciate the opportunity to speak with you directly so we can hear your feedback and review your case to determine what additional assistance we can provide. Feel free to give us a call at (800) 965-3192. It’s always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity.

Nov. 7th, 2019

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Carla White

I just spoke with a senior Tax consultant, I shared I I was not able to find out whether they were accredited other than BBB, like the NAEA, NATP, ASTPS? He said I should look on their Website , I explained I tried but could not Find the information He said to Contact The Accreditors , because He did not Know that Answer. Suggest I look on their webite I again said I did not know where to look ,He did not know either. To call these places, to do my due diligence. it was after hours. I let him know maybe I will call back tomorrow. I found the conversation little strange. The Tax consultant called me, after hours, was prepared to ask me questions. I did not feel He was able to have information for me. I think it reasonable to hope for some initial service to begin to help potential customers. If I was wrong I apologies

7 years ago

Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Upon receiving your review, we've been diligently trying to locate you in our system, but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Feb. 14th, 2019

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Chris K Seattle, WA

I Used Optima in the past to file and help me with 10 years of unpaid taxes. They were unable to get me an of in compromise but were able to get me to and noncollectable status. Basically just stopping any collection but not setting up payment schedule and not stopping any continued fees. I did not qualify because of my spouses income at the time. This cost a little over $6000 dollars. Now 2 years later I am divorced and call them to try again with and offer and compromise. They charged me just over $450 to do the investigation phase and after they failed to call on several phone appointments that they had made with me and switching my representative who didn't know much about my case.. I was told that to continue with the next phase it would be over $13000. When I asked why it was so high a cost the representative said he could not tell me why. They did not have to file any taxes for me as they did for me previously. I had already done that for the last 2 years. All they had to do was the negotiation. After asking several times why the price had more than doubled for not even a 1/4 of the work previously done I was told they would call me back. Several days went by and no call. I finally called and left a message. The rep called me back and told me the price did not change and he could not tell me any details of what i would be paying for and that maybe we should just part ways. So basically I paid them over $400 for no reason but to waste my time. I called them a second time as they had done an okay but not great job the first time but thought they would be familiar with my case. They had sent me tons of advertisements asking if i needed help over the last couple years. All of which did not come true. Do not waist your time after doing my research they have gone down hill and are not worth the money.

7 years ago

Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention. Upon receiving your review, we've been diligently trying to locate you in our system, but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Jan. 17th, 2019

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K. Duffie Newport, MI

I'm concerned--very concerned. I paid $495 and was told that it would be about 90 days until next phase. It was more like 2 weeks and the investigation was complete. While that may be good in some ways--it was not for me. My finances are in a bad way right now and my bank account was frozen by IRS. I have been trying to recover the past month. Then I hear back from Optima Rep to tell me my case will be $7K to move on!!! What!! That is outrageous. I mean if I had $7K then I would work directly with the IRS! I paid $495 for info that I already knew and I feel taken advantage of. Very upsetting. The rep seemed to be using scare tactics to get me to commit to the $1000 per month payments for the 7 to 8 months to cover the $7K. That is outrageous! I really would like a refund of my 495!!!

7 years ago

Reply from Optima Tax Relief

Hi, thank you for sharing your feedback. We certainly want to stay in communication and work together to find a resolution that addresses your concerns. Your feedback has not gone unnoticed, as a Quality Assurance Specialist will be reaching out soon to help determine your specific needs, obtain more clarity on the situation, and ultimately help to resolve the issue. If you would like to get in touch with us at your convenience, you can always reach us at (800) 965-3192. We hope to provide additional assistance so that you ultimately have a positive experience with us. We thank you for providing the opportunity to work together, and we look forward to speaking with you soon.

Nov. 7th, 2018

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Lisa Springs Sacramento, CA

This company did nothing, but take my money, add and subtract my monthly debts and increased my monthly installments by almost $200. I posted an accurate review and A. H. from their Q&A department called under the guise that she wanted to understand my dissatisfaction. During the conversation, she began firing off questions about the service agreement as if she was conducting a cross examination. Her lack of customer service further aggravated a frustrating situation. A few days later, and after I had time to think about the call, I sent her an email informing her that I was not happy with the services rendered for several reasons, and I do not need anything further from her or Optima. She is the worst Q & A rep I have ever encountered: personally or professionally.

8 years ago

Reply from Optima Tax Relief

Hi Ms. Springs, we thank you for your feedback, and emphasize that it is our priority to provide the best possible outcome for every one of our clients. We appreciate your feedback and want everyone to have a happy experience with us. To help bring additional clarity to your situation, we have expedited your case to our Quality Assurance department. One of our QA Specialists has attempted to reach out to you, but the number we have on file is not directed to you and the email we have on file is not working. Please call us at (800) 965-3192 so that we may work together to help address your concerns. Our QA Specialist will happily work with you directly to review and address the specifics involved with your case and resolution. Thank you and we look forward to speaking with you shortly!

Oct. 22nd, 2018

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Ricardo Matos Camden, NJ

Optima Tax Relief help me with my taxes issue. They were very professional and took the time to explain everything to me also responded in a very timely fashion. I would recommend them to very one I know.

8 years ago

Reply from Optima Tax Relief

Hi Mr. Matos, thanks for thinking highly of our "professional" staff. We wish you the best moving forward!

Dec. 20th, 2018

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Taylor Petersburg, VA

This company is great. The staff make sure they go over and beyond to help you. They always make sure your needs are met. My experience was excellent. I couldn't ask for a better company to help me with my taxes.

8 years ago

Reply from Optima Tax Relief

Thank you Taylor, we're happy to hear that you had an "excellent" experience! We wish you the best moving forward.

Dec. 20th, 2018

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Najmah Matthews Walton DeSoto, TX

Great overall experience! Customer Service was great, and my tax debt of over 15k was reduced to only 200.00! I highly recommend these tax professionals to everyone! Best Experience and Results!

8 years ago

Reply from Optima Tax Relief

Thank you, we enjoyed having you as a customer!

Dec. 20th, 2018

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Rose Brooks South Holland, IL

Optima Tax was very professional and relieved me of my stress. They kept me informed every step of the way with my tax issue and I would highly recommend them to anyone with tax problems.

8 years ago

Reply from Optima Tax Relief

Hi Ms. Brooks, we are happy to have been “very professional” and to have helped “relieve you of your stress.” We thank you for the kind recommendation. We wish you the best, and enjoyed working with you.

Apr. 6th, 2018

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Carolyn Smith Raleigh, NC

Knowlegeable! Consistent follow up and feedback. The process took a little longer than I wanted but it was well worth the wait. It saved me a ton a money and alleviated a lot of worry and stress!

8 years ago

Reply from Optima Tax Relief

Hi Ms. Smith, we’re glad you had such a positive experience, and that you found our team “knowledgeable” and that they were “consistent” with providing feedback and following-up. Hearing it was “well worth the wait” is also great to hear. We were happy to “save you a ton of money!” Wish you well!

Mar. 21st, 2018

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Susan Oakland, CA

Would definitely recommend Optima to famly and friends. They settled my tax debt for next to nothing and continue to work with me for future tax prep. So nice to know i dont have to worry about dealing with the IRS.

9 years ago

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Wanda hicks Chandler, AZ

Optima Tax Relief, is the only place to go for your tax issues with the IRS. They was able to clear all my tax debt. They were all very professional, kind, willing to help me with all my questions. Thank you so much Optima.

9 years ago

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Mary Daniels

It was a blessing experience for me I had no idea it would work for me but it did and I thank God for Optima Tax they really care about helping you Thanks so much Mary Daniels

9 years ago

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Richard Gray

I had a major IRS problem due to employers reporting. I needed help and decided to try Optima . Fortunately, Optima delivered on all their promises . Not only did they solve my problem they identified numerous other concerns and fixed them.My resolution team was professional and thorough.They removed all of my trepidation and concern.

9 years ago

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jay Williams Fremont, CA

I had over $18,000 in back taxes. The good people at optima tax relief reduced my fee to only $100!!!! I thought it wasn't real but as of today I'am debt free!!! These guys are the real deal!!!

10 years ago