Name: H&R Block
Rating: 3.6

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Aremy G. Strickland Colorado Springs, CO

We have used H&R Block for 4 years. As far as we knew our Tax representative had done a great job. Every year we paid over $800 for our taxes to be prepared by and H&R professional. Last year we received a letter from the IRS stating that for our 2014 taxes we did not file a W-2. We immediately went in to the H&R Block local office and took all of our paperwork with us to show that we had provided all of our W-2s to the H&R Block tax professional for that tax year. The local office Supervisor advised us to pay the $3,045 (fees included) and said we should receive a check from the Peace of Mind department within 2-3 weeks. This was in December. After a very painful process, no peace of mind what so ever our claim was denied. So not only did we pay over $800 for our taxes to get filed that year, their rep made a mistake and we had to pay $3,045 (almost $2k in fees) dollars above what our original tax bill a year later. We bought an insurance that is supposed to protect us and make us trust this company. This process has left us feeling taken advantage of, it was a true waste of our time. Very disappointed in their customer service, process, and ability to explain anything. Let me just re-irate that we spent 5 months waiting, had to make multiple trips back to the local office to submit copies, many phone call, all so they can deny claim for a mistake they created. This peace of mind process is a joke. Thank you for taking my money and making a fool of me! Do not buy their insurance, do not use their tax services, they are a joke! Another big corporation taking advantage of the little guy!

9 years ago

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Debbie Kansas City, MO

The peace of mind that they sell is crap. Had to do a amended return for the previous year because the tax preparer failed to enter in social security income therefore, making for a bigger refund. The mistake was caught in the next tax year. Had to pay out of pocket for federal tax due and had a refund from the state tax. The peace of mind program states that it nets between federal and state tax., in other words it means that since I paid federal tax owed and was to receive reimbursement from peace of mind and get a bigger refund from the state H&R Block subtracted my state refund from the federal reimbursement so I got the shaft and they got to keep the difference. Will never go to H&R Block again!!

9 years ago

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Becks Stone Mountain, GA

My company buys H&R block for me every year because I work in so many different states and my taxes can get tricky pretty quickly. However, I would be better off getting a monkey to do my tax returns. Last year my personal H&R tax guy put my full ride scholarship down as TAXABLE income. So I was floored when I suddenly owed close to 1k when in actuality I was supposed to be receiving money. I'm just now getting back what I deserved last year after hiring someone else to do my amended return for me. I guess I should have checked his work more closely but I assumed that he would be able to do my taxes correctly since it's his JOB and everything. I got the same dope this year and he continues to amaze me with how terrible he is at his job. He's always wrong when directing me in the portal and he incorrectly uploads documents. This year I checked him more closely to find mistakes with reporting the interest I paid on my student loans. How can someone be this terrible at his job and still have a job?! I might as well get turbotax or something

9 years ago

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Chuck Layton Ocala, FL

I usually do my taxes myself online. Simple 1040A. This year I needed my refund faster so I thought I would let H&R Block do them and just get a refund advance. First let me tell you that $332 is ridiculous! They actually had the nerve to charge me $298 to do my taxes and $34.95 to do a refund transfer to have the fees taken directly from my refund. I was willing to pay those ridiculous amounts just to get the advance. Well don't fall for this scam. The advance is a loan from a bank for which you must have great credit. They don't tell you that. It is not an advance from H&R Block. Oh and the loan? They don't even tell you how much you might get until after your taxes are filed and then they text you within 24 hours to let you know if you get the loan and how much it will be for. It is just a ploy to take advantage of the neediest people that would require that loan. Once they con you into letting them do your taxes at the hope of getting an advance, you're out $332 and still have no advance. The loan has nothing to do with your taxes at all!!! In fact, you have no idea what your fees are until they are done with your taxes. I could of just filed my taxes for free online! In fact I had to correct the "Tax Pro" when she told me I couldn't claim an exemption. She argued with me and finally called someone and they told her she was wrong. So now I'm paying for bad advice and being conned into thinking they are doing me a favor. This is a complete and blatant ripoff! I will be posting this all over the internet to warn people. In fact I think a class action law suit is in order. Oh, here is another piece of information you may not know. Anyone filing a return with EIC or Child Tax Credit this year will not have their returns processed until after Feb. 15th. Thanks to last years fiasco with fraudulent returns. So even though the IRS accepts returns beginning Jan 23, they won't process returns with EIC or Child Tax Credit until after Feb 15th.

9 years ago

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Sally Hoffman Arlington, TX

We used H&R Block for our taxes in 2013 and 2014. Our first year was great, no problems. When we went back the second year, our tax preparer was not there any more, and we were referred to someone who had years of experience. Because she was older, she was used to the previous version of their computer software, and was having a great deal of trouble using the new software. She wasn't able to answer our questions, and we were not at all confident that she knew what she was doing. After she was finished, I went to the restaurant next door to review everything. Sure enough, she had made a huge error: not including my income, only listing my husband's pension. We have switched to another company, who helped us through a complex tax year in 2015.

9 years ago

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Stephanie Croak

I was promised a refund of processing fees by the Manager at the H&R Block branch in the North Penn Marketplace in Lansdale, PA for an incorrectly processed return by a tax professional I had used for many years at that branch. That branch is currently closed for the off-season. The Customer Service number, and another local branch, refuse to honor the refund I was promised by their Manager for the processing fees as I did not give them an opportunity to fix it. The Manager never once mentioned that to me as being a condition, but only mentioned the refund could take a few weeks because it would come from their Corporate Office. I didn't want to them to process it again incorrectly! How can you promise me a refund after seeing the mistake when re-filed by a CPA the following year, agreeing that it was a mistake and then go back on what you said? I had to pay the new CPA $375 to re-file the 2014 return on top of the initial $400 to H&R Block for their filing fees. Poor Customer Service all around. Recanted promises, rude employees, lying employees and Customer Service cases opened and never receiving calls. I will NEVER recommend H&R Block to anyone. It's a shame as I had been using them for over 10 years to process all of my returns and never had an issue until now.

10 years ago

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Denise Saxon Portland, OR

I have used H&H Block online for 7 years. This is the first year I needed to use the audit support. What sort of joke is that? It's huge!!! First, once you finally DO get to the right person to help you (which is no easy task), then they assign you a case number. I called back 2 weeks later to be sure they received my fax. They couldn't tell "it hadn't updated yet", but I can call back in a couple more weeks and check in. So, I go through the endless phone menu again and finally get back to an audit person. It took me 2 tries to get to the correct person. This time he tells me the same thing, "That he can't tell if they are working on it or not because the system had yet to update". Really? That's 4 weeks later and they can't even tell me if they are looking at any of it. The state wanted me to resolve this in 30 days...We are well past that now. My solution is that I will communicate with the State myself and probably have it resolved in a week. I THOUGHT this was why I was using HR Block, but clearly that is a ruse. I will not use them for my taxes next year....

10 years ago

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Sam

The worse company you can go to fill your tax. Never trust them. We went to the branch in quebec- saint-foy 17 days before the deadline. They got our document and said we will call you ASAP to come and sign the document. They did not call. After 10 days we came back to follow our documents. They said it will be ready on monday. I called them monday, early in the morning, they said it will be ready by 5. We called at 3 p.m. They said it is not ready. Finally, we came back to them. After 1 h they said it said it will be ready next wednesday .... Because there is a problem .... . Finally, another person come and said it will be ready in 1hr. Nobody was even open our document till that time. Finally, they filled the form but they charged us two times more than the regular price. They are not responsible at all. Neeeeeeveeeeeer go there. Highly recommended.

10 years ago

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Sue Jersey City, NJ

H&R Block was the worst experience I ever had for filing my taxes. I always file my taxes on time with no penalties. This year I decided to go to H&R Block because of their promotion of paying half the fee from last year return. I went to one location in east orange with the H&R Block tax preparer Laura and she failed to file my federal income taxes correctly by not submitting my health coverage. I received a letter in the mail from IRS to submit the paperwork she missed. When I called H&R block customer service they couldn't help me and they took down my complaint and told me someone will contact me in 7- 10 business days. This was unbelievable when I heard this. I will never file my taxes with H&R Block ever again! And I warn you to not fall for any promotions they have so you won't have to get audited by the IRS.

10 years ago

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Nicole Los Angeles, CA

This was a terrible experience for me filing my taxes this year. Not only did I have to make three separate trips, they continued messing up. I ended up getting screwed out of $500 in the end because of how unprofessional and uneducated the lady was that helped me. Susan in Lancaster was the tax accountant that screwed me over and didn't care whatsoever that she messed up several times. The first time I called in to ask what I needed for my tax appointment, I never received a return phone call. Second, I brought in last year's proof of insurance along with this years. I was told I didn't need either of them but that was untrue. On top of that, she was completely rude and called me while I was walking into my appointment. I asked why she was calling and she said to see where I was even though I was perfectly right on time! I would never recommend h&r to anyone, ever. I really hope that people take these reviews into consideration if they like holding on to their money.

10 years ago

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Connie Julian

I wouldn't advise anyone to go to the H&R Block office located at Thompson Lane and Murfreesboro Pike.they are supposed to be professional tax services but not very professional at all they messed my taxes up after I waited four weeks I got a letter from IRS hrblock messed up my taxes I had to go back over there for them to amend my taxes after they fixed it and sent it back online going to be another 6 to 8 weeks so I'm waiting 3 months on my income tax if you don't mind waiting 3 months for your income tax then go ahead and go to H&R Block but if you need your money like I do I wouldn't advise you to go there

10 years ago

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Angela Maggie Valley, NC

This year was the 4th season that I worked for block. I changed to a different office this year because I moved. Not only was I treated badly by the office leader. I was fired after my therapist told me that it was a very unsafe working environment for me.I tried to convey this to my supervisor, and she demanded my resignation. When I refused to give her my resignation and simply wanted to be taken off the schedule, she fired me instead. This woman never checked at my previous office and I have been out for 3 years, never called my former supervisors, and never bothered to ask about my previous experience. She simply assumed that she could not trust me. My experiences at the old office that I worked at were very very happy experiences, I felt like we were a family.because of this experience I will not be returning to block for a very long time. Black has done my taxes for 15 years now, I am sorry to say that I will not have them done there again.

12 years ago

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Phalda Morris Jacksonville, FL

I have always used H&R Block to file my taxes. They make the process very easy and you always get back the right amount on your refund check. If you need extra help, they also have accountants available for you to contact.

4 years ago

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Jaelyn Morris Tallahassee, FL

H&R Block makes doing your taxes easy and fast. They have agents available if you need help with your tax, and if you don't the step-by-step instructions are easy to follow. I will continue using H&R Block to file my taxes.

4 years ago

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Erica Reynolds

We use H&R block every year to file our taxes. It's so easy to use. We upload all of our documents and a tax professional takes it from there! We've been able to use the same tax professional every year too, which is a plus!

4 years ago

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Brian Cowley Riverton, UT

The website was easy to understand and the options were good. They were a bit pricey, but not necessarily outside of industry averages from my experience. Would use them again.

4 years ago

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Sirdriz77 Fairfield, CT

I used H&R Block a handful of times when my taxes were simple and I only had one job. I went in person to a local office. The process was very simple and I had no issues with my return, but I didn’t feel like they took much time to educate me or ask me questions specific to my industry that could have potentially found additional deductions.

4 years ago

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Krista Griffith Tulsa, OK

I've been using them for years to do my own taxes at home. They walk you through every step, give you many opportunities to make changes or add new info, and make importing last years data simple. Four stars for being a little pricier than others.

4 years ago

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Chelsea Pleasant Grove, UT

They do my taxes every year since I met my husband and they are wonderful! Besides having to re do my state taxes last year and got them late due to one little error will most definitely be going back!

4 years ago

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Cassie Banuelos St. Petersburg, FL

I have used this company for years for my taxes. They are super helpful and knowledgeable about all aspects of taxes. I love that they have multiple people with different area of experience to help everyone.

4 years ago

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Lisa C Johnson Washington, DC

My husband and I use H&R Block every year to do our taxes. It is quite easy to answer the questions and easy to submit to State and Federal Government. We are satisfied with the program.

5 years ago

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Peter Harmatuk Columbia, MD

H&R Block has easy to use tax software that guides you through every step of submitting your taxes. They have a lot of good help resources including videos to explain your taxes and changes to the tax code and laws.

5 years ago

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Steven Klaproth Show Low, AZ

This company has been the flagship of tax preparation companies for decades. They have changed from in-person visits to internet software which makes tax prep easy and without missing out on deductions.

5 years ago

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brandon wilkins West Valley City, UT

I’ve used them for several years. They used to send out a disc through the mail with a discount. They need more options depending on what kind of help you need. Strongly considering other options with how much it cost me to prepare and exile last year.

5 years ago

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Mike Curtis Guyton, GA

I used TaxAct for six years. It is a good product but priced itself out of my market. I originally used TurboTax but the same thing happened there. Now I’m back to TurboTax because it is now less expensive! I’ve used TaxAct, TaxCut, and H&R Block software. All have similar features but TurboTax gives me more for my $.

5 years ago

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Luke Smith Parkville, MD

Easy to schedule with my favorite tax professional. Been using them for 5 years now. Originally went to them after another accountant messed some things up and H&R Block got it all fixed up with minimal effort from me.

6 years ago

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Hannah Denver, CO

I love the ease that this service has provided me when doing my own taxes. As a young adult, I found that this website provided me with much direction to accomplish the goal of what I needed. The only thing I do not like is the frequency of emails that come to me from using this service, It can be very repetitive and overbearing.

6 years ago

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Jennifer Alonso Asbury Park, NJ

We’ve been using HR Block for over 6 years and our tax professional Jim H is patient, knowledgeable, and extremely helpful. He gives great advice to help ensure that we never run into unexpected tax problems every year.

6 years ago

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Francis Soyer Issaquah, WA

We have been doing business with H & R for the better part of 15 years-8 years in the Bellevue WA location where we reside now. I guess the biggest reason for the 4 star rating instead of 5 is because of inconsistency. Our tax person is super nice and very intelligent but I think that perhaps a bit overwhelmed!? That office stays quite busy!

6 years ago

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Silvia Lobendahn Orem, UT

I have personally used H&R block for over 10 years and I think that it's easy to use. It also you to feel comfortable by having an H&R agent check over your work so you feel 100% sure of your return. I have enjoyed using this product from home to complete my tax returns.

6 years ago

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Lindsey Newman American Fork, UT

We have used H&R Block for years to do our taxes and it really is so user friendly. But a couple of years ago after we had gone through and checked everything, it didn't flag that we had used our alotted number of student academic benefit deductions and we were later (years later) taxed heavily for that. Since then we've been far more wary of using the program.

6 years ago

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Dylan Rhodes Fillmore, UT

This is the only tax refund generator I have ever used. It was easy enough that I’ve gone back and used it every year since the first. Overall I feel like it gets the job done.

6 years ago

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Tom Gourley Pleasant Grove, UT

We used H & R Block services when our filing was fairly simple and straightforward. We found their services very fairly priced and the instructions easy to follow. We didn't need to use their customer service because the on-line instructions were easy to follow.

6 years ago

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Joy Hill Pleasant Grove, UT

For a simple tax return, HR block can't be beat. You can use their online application and whip your return up quickly. They also give suggestions throughout the process to maximize your refund.

7 years ago

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Jacob Shaner

I used their online version to file taxes. It is very easy to understand and use. My returns have always been filed correctly. I like the design of the website as well. Very professional and appealing to the eye.

7 years ago

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Brennan Orem, UT

I feel like H&R Block is a good option if you have complicated taxes. The price is well worth it if you are in that situation. I didn't really need the extensive options with them so I slightly overpaid. It is a great company and would recommend if your circumstances fit their mold.

7 years ago

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Erika American Fork, UT

Have used H&R before. Once our tax return became more complicated through the years we decided to switch to another service. It was a little more difficult to try and do the complicated taxes through it. But for basic taxes it worked ok. I felt the price was expensive once you were doing anything but basic tax returns.

7 years ago

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nathan brewer Lehi, UT

We started using H&R when we got into rental properties. Having someone else that knows the tax laws so well is such a great relief. The thing I like the best is the option to have them represent us if we ever get audited.

7 years ago

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JARED J BUCKLEY Fort Bridger, WY

I have only skipped one year of H&R Block doing my taxes and it was definitely not worth it. The peace of mind that comes with their service is well worth the cost in my book. Life longer

7 years ago

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Hailey Nilson Salt Lake City, UT

I am a poor, naive college student that doesn't know how to figure out my taxes and H&R Block has been so incredibly useful for me. They are inexpensive, easy-to-use, and so helpful.

7 years ago

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Fernando Delgado Tempe, AZ

We attempted to file our taxes thru H&R block but process was a little confusing compare to other tax preparation services. I would recommend to try to make the process online easier especially for people that don't have much knowledge about taxes.

7 years ago

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Lindsay Fritts San Diego, CA

Used H&R block last year for my return, they were pretty good! I start using the online filing, but then had questions so made an appointment and went into the office. Super helpful guy who ended up giving me advice to go home and file myself (it would have been really expensive for him to do it). Really liked that he was honest with me!

7 years ago

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Eric San Diego, CA

While they provide quality service with friendly staff, I would not recommend them if you have a simple tax return to file. Websites that offer tax services will be better for that but if you have a more complex return to file, they are great to work with.

7 years ago

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Benjamin Taliulu Salt Lake City, UT

I like their DIY tax filling options they walk you throug it step by step which is the good part but even if you chose the free filing option they charge you at the end to file. I don’t know if I was missing something but I feel like I went through the steps pretty thoroughly and couldn’t find and option to keep it from charging me. Not that it costs much but after taking all that time to fill out the info you I just didn’t want to deal with it anymore so I just paid. Although I am happy with the service I dislike how it gets you at the end. But like I said maybe I missed something.

8 years ago

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NT Pleasant Grove, UT

first experience was not a good one. i called ahead to make appointment to avoid long line. when i arrived i still had to wait 30 mins. i was with a gentleman who was a new employee as he still didn't fully understand the state rules/regulations and had to leave and ask his manager questions. after 45 mins we found out we had to do it again and i had to schedule another appointment. i gave the new employee another chance knowing he is new. at the end of the process H&R block fee was charging me almost $400 to file my taxes. i immediately declined and never went back.

8 years ago

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Kristin G Pleasant Grove, UT

We used to earn money over seas and we always trusted H&R Block to help with the complicated questions. We also sleep well knowing we have the very best taking care of our tax needs.

8 years ago

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Catherine Taliulu Salt Lake City, UT

I have been using them for years and never had an issue where they couldn’t help. Anytime I need customer service, they are always friendly and very helpful. I don’t see me changing to a new service anytime soon.

8 years ago

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Becky Rasmussen American Fork, UT

Quick fast service for taxes and accounting needs. They hire a lot of new/young accountants, but their better at filing taxes than me and the fees are super competitive. I also appreciate their online services.

8 years ago

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Carolynn West Jordan, UT

This is our second year using H&R Block and we love it. I was nervous to do it myself, but it was simple and explained each thing step by step. Plus if you need, there is always help you can get.

8 years ago

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Shane Rodney Mesa, AZ

Even for someone who's knows nothing about taxes or accounting this was a simple process. Saved us a ton of money doing it ourself. Great questions that take you through the entire process.

8 years ago