Amazon Prime
Is This Your Business?4.3
6.4
Overall Score
Author: Kalicia Bateman
LAST UPDATED: April 19th, 2022
Top Ranked Companies
#1
Netflix
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(1,757)
6.8 Overall Score
4.4
#2
YouTube
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(789)
6.4 Overall Score
4.4
#3
Hulu Plus
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(520)
6.2 Overall Score
4.3
The Good
- Large viewing selection
- Features and perks
- Discounts and free trial
Selection
Amazon Prime has over 4,500 movies and television shows for you to choose from.Additional Perks
Members of Amazon Prime also have access to Prime Music, Prime Photos, Prime Pantry, and Amazon Elements. Customers also have access to free two day shipping on all orders marked with the special Prime icon on Amazon.com.Parental Controls
Amazon Prime provides quality parental controls, allowing members to set a PIN and viewing restrictions on movies and TV shows.Student Discount
If you are a student you get six months of Amazon Prime for free, and 50 percent off after that, for as long as you are a student.Free 30-day Trial
Amazon offers a 30-day free trial to potential customers, allowing them to try out Amazon Prime before making a final decision. Amazon Prime has so many great aspects to their service. For $99/year, subscribers pay less than $9 a month for Amazon Prime's services. This is a very reasonable price for the streaming tv industry. In addition, Amazon Prime gives its members the option to pay a small fee to watch newer/more popular releases so they don't have to wait. Overall, from the large library to the additional Amazon Perks, this service has many great benefits!The Bad
- One time large fee
- Can have additional costs
- No personalization options
One Time Large Fee
Although, if broken down, Amazon Prime's fee is less than $9 monthly, having to pay $99 all at once can be a lot. Amazon Prime doesn't provide a monthly payment option for members.Additional Costs
Although Amazon Prime releases content quickly, members have to pay to watch newer episodes & movies from popular series. Costs range from $1.99-$2.99, and movie rentals are $2.99-$6.99.Personalization
Amazon does not have as many account personalization capabilities as some of its competitors, such as Netflix. Although Amazon Prime has many great features to their service, they do have a few drawbacks, as you can see. Amazon's main drawback is that you have to pay for an entire year up front, which can be a high price to pay for some people. In addition, they don't have as many personalization controls as Netflix.The Bottom Line
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Review Source
phyllis
old movies. They want you to pay for good movies that are 20 years old or newer. The free movies are horrible. I pay a monthly fee only to watch horrible old movies
6 years ago
Carol Sanford, NC
After watching Amazon Prime Video for about an hour we get the following error - internet browser will be closed due to internal error. Netflix and other apps do not give us this error. I have call Amazon Customer Service three times over the last 3 weeks. They tell us they will call back which they never do. Amazon customer service also created a ticket for the tech dept. and they never called us back either. Today I called again and I was told the ticket was closed out and the problem fixed. That is not the case. Amazon Prime Video customer service is the worst customer service I have ever dealt with.
7 years ago
Michael New York, NY
Amazon was very dishonest. I have never wanted to join as a trial member, because I do not use Amazon very often and did not trust that it would be easy to cancel the full membership once the trial period was over. During a recent order I was placing, I was unwittingly enrolled in the trial membership. In fact, I couldn't even tell I was enrolled, because their system kept telling me I was not a member when I made attempts to cancel the trial membership. They did not return calls or emals when I made inquiries. About it. Then I started getting emails that my trial membership was on hold because my credit card information needed updating. All of a sudden they were interested in contacting me, but only to update my credit card information, presumably so they could eventually start charging me for prime membership I never wanted in the first place. What a dushonest practice. Stay away from Amazon.
7 years ago
Corey Hobbs Murfreesboro, TN
You are charged 100+ a year for a service that is supossed to gaurenntee you 2 day free shipping and free live stream movies. The realitiy is most any movie worth watching they still charge you for it and 75% of what I have ordered this last year Took way longed than the estimated shipping time. When I am in check out it says I will have my items by friday evening, after I purchase it then tells me that I won't get them till Sunday evening. I have had plenty of bad experience on Amazon with ordering and when ever I leave less than desirable feedback, Amazon deletes it! TOTAL SCAM to have selective customer ratings.
7 years ago
Tim Brooks Chillicothe, OH
I have been a customer of Prime for a few years. All I used it for was the two day shipping at no additional cost.
I have been noticing more and more items that are not covered by Prime, lately I have noticed even if it's a item with Prime the shipping and delivery is taking longer.. My last order was the last straw I, on Tuesday AM I ordered an item that was in stock and covered by Prime. I wanted it for this weekend. The item did not ship until today (Thursday) and it will be delivered on Monday. I would have been okay if it just came on Friday.
It's just not as good of value as it was for me.
9 years ago
Shannon Bush
I've been billed but still no access x2 months. Says incorrect password, I change password get confirmation of change in Amazon email. Try password, doesn't work. Finally time to call and get it squared out, only to find out there is NO CUSTOMER ACCOUNT SERVICE AVAILABLE. I have to wait 24 hrs & watch for an email. SERIOUSLY AMAZON!!! Your are one of the largest companies in the world, I can order an item from a foreign country and have it delivered to my boat... But if I want access to my account, I WAIT FOR AN EMAIL?!?! And what if no one emails me tomorrow?? Ohhh, then I call in to what equals out to be a horribly time consuming answering service who "sends in a request to an account specialist"... Apparently the special of the special as NO CONTACT OTHER THAN EMAIL is allowed...
THE 90' s called, they want their excuse for what you call customer service back. COME ON AMAZON... Every other company I use has the capability of problem solving an account issue (in house, should be simple)... And yet some how... AMAZON IS NOT. How does such bad service slip by so many. I know see why did not previously sign up. Let's see how many months you drag on billing me with no contact before you let me cancel the membership. Oh yeah, u have to wait for your "account specialist" to decide to contact me for that too. I can't imagine the billions of dollars being skinned from people with these hirrible practices. SHAME ON YOU AMAZON!!!
9 years ago
Chase Sallenbach Dawson Creek, BC
This video service is absolute garbage! Tons of movies and shows that appear watchable but you click on them and they can only be bought, rented or most commonly just for show which makes your redirect all the way back to the home after going through a bunch of poorly made category/channel scrolling systems. This piece of crap service isnt even in the same league as all other video services.
5 years ago
George m Irvine, CA
I signed up for a free trial, they charged my Wells Fargo CC right away and a month later (before the free trial ends) they tried to charge again and my bank declined the charge, chatting with amazon prime tech support they are clueless on what happen, so basically i'm on vacation and I had to cancel my card and wait 10 days to receive a new card from my bank :(
6 years ago
Sad and disappointed Norfolk, VA
Sooo angry 😖 and sad ☹. Ive been watching a show, I'm now on season 5. Been watching my fav show for a couple of hours. Go to click on the next show....all of a sudden, they add a charge of $2.99! In the middle of watching it! I went back and all the shows I already watched (for free) now have a $2.99 charge. WTH! Really?! In the middle of binge watching?! Come on Amazon. Thats why people talk bad about Amazon for streaming. I was your last customer in my group of friends. Not any more. Whats the point of paying monthly If I have to also pay for shows? Not to mention in mid binge.
7 years ago
Lisa Thompkins Gainesville, FL
Terrible customer service! Asked to speak to a supervisor that got on the phone for a few minutes then put me on hold for over twenty minutes and never came back. I hand to tell what was going on to another associate. They can be very rude and after a long day at work you just don't need the rudeness. I wouldn't have given a rating but it wouldn't let me go any further without a rating. My true rating is zero stars.
8 years ago
Terry W Fossum Glendale, AZ
Amazon prime day -I loaded a number of items very quickly into my cart on one of their "lightening deals". Once I went to check out it changed all the prices. I thought it was an error so I did it several times with the same result. I finally called customer service who said that I had missed the 15 min window (which I had not missed).....thinking of canceling my amazon prime service as I am incredibly frustrated with their tactics
9 years ago
george ce Euless, TX
every 2 out of 5 times they ask me to log in again, which is some security measure but it takesme two separate phones to do and a log in into my account. When I come home from work tired I sit onthe sofa and all I want is to watch tv , not keep getting up to search for my phones to log in. what a waste of time.
6 years ago
Lucija Tudor New York, NY
Tried the Amazon prime for a trial period, and after their notification that my membership has ended they continued to charge their membership without any information, confirmation, receipt, mail etc...shame on you Amazon prime. I will never use your platform again
7 years ago
Barbara Lakeport, CA
Your quality of service has gone down. Ordered a package and twice it came broken. Took an hour and a half of sitting on hold with your agents to get another one sent out. Your agent then said to just leave a bad review. Hope you are proud of your company
8 years ago
vijay East Greenbush, NY
I was a prime member of the last couple of years and I did realize that it's not worth at all.They don't stand on their commitments on delivery dates and cancellation is horrible.Customer service is not great.Amazon doesn't publish the negative reviews.It's only published positive and neutral reviews.I do not want to be a prime member again.
9 years ago
Amanda Springfield, MO
Why am I paying a monthly fee to then have to pay to rent the movie I want to watch, it's stupid! I'm going to cancel my subscription. The movies that are free are on Netflix which is cheaper.
7 years ago
Jonny Hancock Draper, UT
I have Amazon Prime, which I love. However, Amazon Prime's streaming service isn't great. Most shows that I would actually want to watch I have to pay $2 to $3 per episode for, which is a bummer.
9 years ago
eunj ,
Amazon's own flagship video streaming service is mediocre at best. Not as much included content as before for an Amazon Prime member.
6 years ago
Tired of being ripped off by companies
lousy. After paying a monthly fee, you still have to pay for movies and $1.99 PER EPISODE for TV series !?
6 years ago
MITCHELL W MILLER
The whole app it slow doesn't respond well sometimes it won't for hours.
6 years ago
RONALD BERNBAUM
Bad. Would not even let me leave a favorable review for one of their films.
8 years ago
Chris Wootton Ogden, UT
Over rated and expensive for so called free shipping.
8 years ago
