Spotify

I was a loyal customer with spotify for the last 10 years. The service was pleasant, high quality audio and access to MOST not all music. I like a lot of underground stuff... but the price was decent and for me I also was given hulu as an added bonus for having spotify so long. Well let me tell you their customer service is CRAP! I upgraded from the premium to premium duo and they took my hulu away. Gave zero explanation why, did not disclose this would happen before changing plans and said they could not switch it back even though it had not even been a week. I have the screen shots from our chat because there is no phone support go figure. So, i said after 10 years this is how you treat a loyal customer? Wow.... wo t get another dime of my money here. Sorry not sorry.

Horrible, I changed my name and email due to marriage and was having trouble accessing my account, and they asked me to verify the email that I had on record, I obviously couldn't remember, THAT IS WHY I REACHED OUT TO THEM in the first place! Since I couldn't remember they said they couldn't help me, I was just out of luck! So all the music I've had for years is gone. It might be nice if there was an actual person you could talk to, instead I got stuck paying for a service that I couldn't even use. If I could give them zero stars I would, so very disappointed. I don't understand how a legit company can actually do that, and just say well you are out of luck basically!

After using the free version of Spotify I paid for Premium service to remove the ads for a full year. The nearly $90 dollar charge was of course immediately taken from my account but the service never worked. This is also fraud because their own website says "to wait a few days" the years worth of service will end one year later not a year and a few days even if it worked a few days later like they suggest. I contacted spotifycares on Twitter because their website is not helpful contacting any real person. They offered a refund if I followed their link from Twitter but i never received it. I contacted spotifycares on Twitter asking where my refund is and they never responded. I filed a claim directly with my bank which I received on 9/19/17. I have never had any problems with a music App before. My phone is less than a year old and state of the art fully up to date. The customer service was hit and miss since sometimes they didn't respond. False advertising too when you tell customers to wait days until activation yet take their money out right away. I will never use anything but their free service until I find a replacement. I don't trust Spotify.

Spotify has been too slow to resolve issue with Alexa not being able to play on the free account like Pandora, iHeart, and others. Very poor programming support group. They need to hire better engineers or this app will not survive.

Dreadful service! Live chat give incorrect I information, screen shot taken to prove incorrect information given, company refuses to take responsibility for their own staff and the additional charges I incurred due to lack of appropriately trained staff

I’ve been trying to get premium with the student discount for two days. SheerID won’t send me the confirmation email and Spotify told me that I just have to wait until SheerID wants to get back with me. I’m sticking with Apple Music.

I don’t really like Spotify. It’s very expensive for the same Services you can get from abs that are way cheaper. The only way I would get Spotify is a bundle with something else.

Rip off company that charges more in certain countries, it costs more to listen to in France than in the UK and is cheaper still in the USA.