Extra Space Storage

This review is to denounce what I call the modern-age bandits. People who like Captain Drake in the 16th century sailed around expropriating wealth from others. I signed with Davie 16 months ago for a 6x12 unit and what I thought it was a reasonable price. I even recommended this unit to several people, ending up my comments in three friends of myself becoming new clients. Today we received a notice of increase and I looked around in internet. I saw that I was lucky: My rent has ONLY increase by 20%. I have seen many people complaining about increase of over 100%. I called customer service and the (polite) lady told me that if I was not satisfied with the rent I could empty the unit and leave (clean) with one week notice...... I called the unit manager and he explained that "my unit could be rented at almost double the price I was paying). Then I asked why then they would care to offer me half a price only 16 weeks ago.... He answered that prices went up very fast. I am waiting for a reply that should come within two or three days but definitely I will keep you posted. My takeaway is that they would never dare to do this unless we were indulgent with this type of Captain Drake behavior. I will definitely go through the hassle of moving out again unless they can keep the price. I will keep you posted with my final recommendation.

SPORADIC LARGE RATE INCREASES WITHOUT APPROPRIATE NOTIFICATIONS Our ministry has been a regular customer at various Memphis Extra Space locations for the past 14 years. Extra Space sends postcards regarding unexpected large rate increases which are sporadic, not at regular intervals. If we don't call about the increase to have it adjusted, they will not give refunds. We recently learned that our credit card was charged an additional $180 for the past 3 months. I called and the increased rate was immediately dropped from a monthly $60 increase to a $10 increase, as has been the case over the years. The regional director, Randy, returned my call regarding our overcharges and claimed that they mailed a postcard regarding the increase. We did not receive anything in the mail regarding this last rate increase. He admitted that they do not send emails regarding rate increases. However, we did receive a sweet "Good-Bye" email the same day we moved out. Randy also claimed that Extra Space will not give refunds. We moved to U-Haul where we were told we would never get rate increase surprises like that. Apparently they've blocked me from leaving a review on their site. Don't do business with Extra Space if you're not wanting to play this rate increase game and find that you need to move impulsively due to their lack of appreciation for customer loyalty.

I would give them no stars if I could absolutely the worst experience after multiple rebrandings of the business. The newest one is Extra Space Storage same bs in the same spot. After finding out that all my clothes were damaged because somebody decided to smoke marijuana around the area and shut off the sprinkler systems I get told I'm only covered for $2,000 in addition to that I asked what am I supposed to do with all the damage clothes this little West Indian girl who works there tells me I have to take it with me I told her there is no space in my car and then tells me that I have to figure it out then I asked her as a courtesy they should take it since I just took a lost that as a courtesy they should take the destroyed items with them she replied by saying that they will not and if I leave it there and they're going to charge me a clean-up fee the how you going to charge me a clean-up fee when my items were destroyed in your care I don't understand how that even make sense at least have the decency to at least take care of that. Her nonchalant attitude it's really what ticked me off she was not supposed Vedic or empathetic to the situation as I drove all the way from Jersey to go pick up some suits for work and I lost everything the other employees that were there one more sympathetic to the situation needless to say I'm done with this place