Zenernet: Read 1,814 User Reviews From Real Homeowners

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Dennis L Johnson San Antonio, TX

Before the work on our new solar panels even started, one of their employees stepped on a ceiling panel while in our attic causing a 4 X 8 foot panel to fall in our living room. Asbestos and insulation was all over the living room. My wife and I cleaned up the mess but could not reconnect the ceiling panel and asbestos continued to fall. I was told that they could not anyone fix problem and it may 2 weeks before any repair people could come. I found a local company that could repair our ceiling. Zenernet found a "patch" company that patched it. The patch did not match the rest of the ceiling so they sent the patch company back to patch again. End result, I cancelled our $45,000 contract.

4 years ago

Reply from Zenernet

Hi Dennis - we apologize for the issues with your ceiling and regret that this error cost us your business. Please feel free to reach out to us if there's anything more we can do to make the situation right.

Dec. 21st, 2021

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Leah R

This was my original review: Best customer service and most knowledgeable representatives. The above review was true all the way from the design phase to the install phase. Representatives were responsive and helpful, and the whole process took about three months, maybe a bit more, from design to install, which seemed very reasonable, even quicker than some estimates I had heard. (The installers, btw are amazing! The solar doctors—and if you have the opportunity to work them I can’t recommend enough! This review is only about Zenernet.) Unfortunately, once the system was installed but still not powered on Zenernet completely dropped the ball. My system has sat for three months now without being powered on, while the onus of contacting Zenernet for updates was placed 100% on me and nobody was able to offer any answers as to why this was taking so long. Finally, after I had paid my first bill for the system—so at this point I am paying the loan for a 60k dollar system AND paying PG&E, they let me know that the design team had made a mistake and that is why Enphase was not approving the system layout. The design team had added an extra panel that was not supported by the Enphase Ensemble, which supports a max of 24 panels. Today, almost three months to the date after the install was complete, they came out to remove the extra panel. Unfortunately, because Zenernet did nothing about the issue for so long, the Backup battery system is now not charging at all. Enphase is now working out whether they will be able to power on the battery pack that is currently installed or if they will have to replace them. The installer is planning to schedule everything for this Friday, fixing/replacing the battery pack, inspection by the city, and powering the system on. I will update this review once the system is powered on.

6 years ago Edited September 14, 2021

Reply from Zenernet

That's great, Leah! We're glad to hear you enjoyed the Zenernet Experience - let us know if there's anything else we can help you with.

Oct. 2nd, 2020

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Anonymous Pleasanton, CA

Talking to a couple of people from customer service, they were very good in regards to the conversations. Unfortunately, things got a little delayed. For example, I got a $500 credit on my bill because the panels that Zenernet ordered for me earlier, they didn't order the panels fast enough so we had to wait another month. I think there is a lot of people in the mix of the conversation with me and I prefer only one person. Most people were not speaking to each other so it's not a very well coordinated organization from that perspective.

7 years ago

Reply from Zenernet

Hello - thanks for your feedback. We've been expanding our customer support staff to improve our communication during installations, and this seems to have led to situations where multiple representatives were in touch with the same customers. We apologize for the confusion and we'll continue to work on this aspect of our business. Please let us know if there's anything we can do to help clear things up. Thanks again for reaching out!

Oct. 23rd, 2019

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Steven Davidson

1) a succession of people introducing themselves to me as my Project Manager. 2) emails that seem to be from a person, but when you reply and ask a question, you get an automated response that this address does not receive emails

4 years ago

Reply from Zenernet

Hello, Steven. Over the past couple of months we have had some turnover in our operations department as we bring in new project managers and implement new procedures to continually raise our standards of customer service. We apologize that this resulted in ambiguity on who the go-to for communication on your project is.

Apr. 8th, 2022

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Tim Warrenton, MO

Provides allot of options with multiple suppliers of panels and inverters. Sometimes a little slow responding to request. Uses contractors for install instead of own employees which I would consider a disadvantage from competitors. slow

5 years ago

Reply from Zenernet

Hey Tim - thanks for your feedback. Our installation teams are local experts that allow us to complete our installations quickly, cost effectively, and at a very high level. It also keeps a portion of your solar investment in your local community. We'd love to discuss this further with you and leave you with a better impression of our process.

Mar. 25th, 2021

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Ron Smith Valencia, CA

Seem to be more honest and up front about what they were doing more so than many other companies. The support from Zenernet itself is good but follow up isn't. I'm still waiting for them to show up. They're pulling things from different suppliers and different parts of the country and perhaps the coordination could stand some re-evaluation.

7 years ago

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Sergio Antunes Scottsdale, AZ

1. I believe that the system was under specced and I will not produce what I consume. Since it is early in the live of the system I will wait. 2. Sometimes it took too long to get questions answered.

4 years ago

Reply from Zenernet

Hello Sergio. We apologize there were delays in responding to your questions. Please keep in touch as you assess your system's production over the coming months.

Dec. 21st, 2021

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tom Great Barrington, MA

Have not been installed yet but that's happening shortly...they were actually going to send installers that were unvaccinated?! I had to demand only vaccinated installers on property...kind of shocking really...

4 years ago

Reply from Zenernet

Hello Tom. We take safety seriously in every regard during our install process, and we're sorry we caused you concern here. We appreciate the feedback, and we'll review our practices. We're looking forward to completing your install and getting you empowered.

Dec. 8th, 2021

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Eric W Rutledge Morgan Hill, CA

It's been three weeks since I paid my deposit. I've prompted them twice for my updates. Still in Engineering design, but I would have hoped for more proactive updates and an ETA on next steps.

5 years ago

Reply from Zenernet

Hello Eric. We pride ourselves on taking stress out of the solar install process by making sure homeowners always feel "in the loop" about the status of their project. In this case it sounds like we could have done better, and we want to thank you for letting us know. If you have any other questions or concerns about where we stand in the process, please don't hesitate to reach out.

Oct. 27th, 2021

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Bren Sheriff

At this time I am still waiting for the installation of panels on my home. I would like to think that the delay in installation is attributable to the rainy weather, but this has not been confirmed by Zenernet.

7 years ago

Reply from Zenernet

Thank you for the review Bren and thank you for hanging in there with both the weather and the engineering phase of your project. Please let us know if you have any questions or need anything as we move forward. We're here to help in any way!

Jun. 11th, 2019

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Dacia Ketterer Queen Creek, AZ

The sales experience was great and they sell quality products and systems for a great price. We checked with other companies and Zenernet was by far the best pricing and warranties. Things were great for awhile with good communication until they weren’t. We went through 2 or 3 project managers and there was miscommunication with the installer so we did not get all the items for the system we bought. Zenernet did fix the issue and the installer came back. But they came back 5 times and it took almost 2 months to get everything figured out and working correctly. Granted we got a very intense system with a backup battery and failover for power outages and night time use. I mean it was the works. The farther along things got the harder it was to get things figured out as to how the system needed to be installed and configured to work correctly. I honestly feel it was the fault of the project managers. In the end we got stuff straightened out. We got a 110% output system and only paid 14.00 for our summer bill. Now we get credit back from APS for all the power we put back to grid. Overall the panels and hardware works amazing and we are pleased with the high end products sold. Just stop going through people and get all your ducks in a row and make sure you know what the customer bought. Give them a call to save headaches later.

5 years ago

Reply from Zenernet

Hi Dacia - we appreciate your patience throughout the installation process, and your understanding of the complexity of this project. We're glad that the outcome has been positive and your system is creating value for you. Your feedback will help us to fine tune our process, and we'll be here to help as your energy needs evolve. Thanks for your review and thanks for being a Zenernet customer!

Oct. 29th, 2020

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RAM Fortuna, CA

Their people need to be better trained. The salesman vanished after the sale and didn't respond to e-mails or phone calls. It took almost a month to resolve a dispute with the project manager over paying by charge card. Finally fixed in 5 minutes in phone call with COO. Took an additional month for drawings while being told that they were in the works. It would have been better to be honest with me and give a realistic estimate rather than 10=14 working days. Was told by the PM that there were structural problems with the house after these two months. I went ballistic but managed to resolve the problem with the sales manager in a few minutes over the phone. The drawings are being submitted for permits and I hope the project moves smoothly from now on. RAM Fortuna CA

6 years ago Edited September 14, 2021

Reply from Zenernet

Thank you for updating this rating - we appreciate your feedback and will continue to work to perfect our service and consistently deliver the best customer experience in solar.

Aug. 5th, 2020

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Terri Hall Schenectady, NY

Your reps conduct their business by phone or email which is not personalized service...For someone like me I would much rather conduct business old school...face to face..A long document was sent to me for my signature via my phone and there were some sections I didn't understand and some that were different than the project I had discussed..I talked to your rep by phone and expressed my reservations informing him that I would continue to shop around therefore making null and void any previous discussions...He continued to call and text trying to swsde me to come on board with your company with tactics that I don't agree with including bad mouthing your competitors...This is not good business practice and I don't appreciate being harassed and coerresed...Your employees probably work on commissions and quotas and want to make sure that they get as many sales as possible but decorum and great customer relationships are paramount for the customer to feel comfortable with any company that they are dealing with....Thank you THERESA MURPHY HALL ☘️

6 years ago

Reply from Zenernet

Hi Terri - we appreciate you bringing these concerns to our attention. It's our policy to never negatively frame our competitors. In fact, as a mission-driven company, we hope that all homeowners are able to go solar and reap the benefits of doing so, whether with us or one of our competitors. Additionally, it is never our intention to pressure prospective customers. Our remote contact model, based on phone calls, text messages, and the like, is convenient in most cases, but we understand how those methods can come off as pressure tactics. We'll review our practices and how they were implemented in your case. We'd love to speak with you regarding your experience and hope we're able to alleviate your concerns. Thanks again for your feedback.

-JP Gerken, Founder & CEO

Feb. 5th, 2020

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Thomas Moselle Bakersfield, CA

This is a follow up on my previously submitted review and I noticed that many of the reviews here may have done the same as I did. I gave my review prior to installation. Zenernet seems to have hit a wall with getting my installation approved by my city. There is an issue with Zenernet not having a particular certification required with some new panels being used. It is interesting and peculiar that the company would be installing panels without an updated certification. Not sure what this actually says about the company. My project has been stalled for two weeks with no apparent solution immediately forthcoming. I am now waiting for call from the company CEO for an explanation. Has anyone else had installation issues?

8 years ago

Reply from Zenernet

Hello Thomas,

Thank you for taking my call and understanding the unique situation we are in. As you know, we are actively working on resolving this issue and should have a resolution for you shortly. Thank you for choosing Zenerent for your solar needs!

JP Gerken
CEO & Founder

Sep. 18th, 2018

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Tony Davoren

no project management skills at all - no follow up - totally on the customer to follow up. The actual installation by the local team was very good- their saving grace.

6 years ago

Reply from Zenernet

Hi Tony - we're sorry to hear that was your experience. We've made adjustments to our post-sale process to improve our communication and make good on our promise of an excellent customer experience. Glad to hear your installation went smoothly - let us know if there's anything else we can do to help.

Nov. 4th, 2019

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Jerald Kelly Martinez, CA

My experience with your Representative Ian P was outstanding,het took the time to answer over a hundred questions so I know as much as possible in switching to Solar. Zenernet company I know very little but the proof of the Pudding is my installation and the out come after it goes into service. I am a retired electrician and want the system wired so that I don't see 80 ft of conduit hung off my million dollar home . so if you want a true evaluation, ask me after I m up and running

5 years ago

Reply from Zenernet

Hi Jerald - thanks for the high praise on our sales consultation. We agree that installation is the true barometer of a successful project and we look forward to earning a full 5 stars from you. We'll be sure to work closely with you as we develop plansets and submit for permits so you are aware of the system design and are able to offer feedback.

Aug. 26th, 2021

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Noel Madlangbayan Jr Carson, CA

It's been 5 months since I signed my proposal and my solar panels are still NON operational to this day. This is frustrating.

4 years ago

Reply from Zenernet

Hi Noel - we apologize for the delays and assure you we are close to the finish line and are working as quickly as we can to reach that point. We will continue to keep you posted as we proceed. Thank you for your patience!

Dec. 21st, 2021

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Louis

They have been slow returning calls and keeping in contact but it seems like it is the latest technology and I like the leasing aspect.

6 years ago

Reply from Zenernet

Hey Louis - good to hear on the technology. Thanks for your feedback on communication - we appreciate it and will keep you up to speed moving forward.

Oct. 2nd, 2020

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Julian Phoenix, AZ

Lack of communication and organization. Individuals have limited functions then they pass you over to someone else and so on

6 years ago

Reply from Zenernet

Hi Julian - thanks for the feedback. We apologize our communication was lacking. This is an aspect of our business we're working to improve. If there's anything we can do to help resolve this situation and leave you with a better impression of who we are, please let us know.

Oct. 29th, 2019

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Travis D Galloway Houston, TX

I liked the presentation and information. What I found disappointing was the use of older technology on the solar panels themselves- out dated. Nick K, the Sales Rep. was awesome- he answered everything and was very professional, timely, etc. He gets FIVE Stars!

5 years ago

Reply from Zenernet

Hey Travis - we're glad to hear you enjoyed your experience with Nick. We only carry newer-model panels with current technology - there must have been some sort of miscommunication that left you with the impression that our panels are outdated. We'd love the opportunity to clarify. One of our sales leaders will reach out to you to discuss your experience and answer any questions you have. We look forward to speaking with you and we're confident we can leave you with a more accurate impression of our offerings!

Mar. 2nd, 2021

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Roger Wright Bullhead City, AZ

I've had very little interaction with the company. I clicked a few boxes to get information, and received unwanted phone calls and emails for several days after. Extremely annoying! I need product information and pricing data, not chats with salesmen.

7 years ago

Reply from Zenernet

Hi Roger - we certainly didn't mean to bug you. When homeowners request information on going solar, we do our best to get in contact to provide that information. Our consultants fulfill that part of the process. Apologies for the confusion.

Oct. 19th, 2019

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David Sherman Sun City West, AZ

Barely competitive - an A- BBB rating, mixed solar reviews, no local representation, no great product knowledge

6 years ago

Reply from Zenernet

Sorry to hear that was your impression David - our reviews are overwhelmingly positive and we use a network of local, independent installers, ensuring that every homeowner who goes solar with us supports their local economy in the process. We also pride ourselves on our solar expertise - would love to hear more about your experience and see if we can leave you with a better impression. Please feel free to reach out to us so we can discuss. Thanks for your feedback!

Aug. 5th, 2020

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Bernie Ramona, CA

Just started our agreement. How could I give more than three stars when they haven't done anything yet!

6 years ago

Reply from Zenernet

Hi Bernie - we look forward to getting your project complete and earning those next two stars!

Dec. 4th, 2019

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Horatiu Corbeanu

Good in marketing and from a technical point of view, but poor communication during project execution.

6 years ago

Reply from Zenernet

Thanks for your feedback - we've been focusing on improving our communication during the installation process in order to better deliver on our promise of an excellent customer experience. Please let us know if there's anything we can do to help!

Nov. 4th, 2019

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Dorrine Nay Rancho Palos Verdes, CA

Still not satisfied work is completed they left repairs not done and communication poor

4 years ago

Reply from Zenernet

Hi Dorrine - we're sorry to hear that you're not satisfied. Our team is in communication with you now to work through your concerns. We look forward to resolving them to your satisfaction and appreciate your cooperation.

Dec. 21st, 2021

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Ben

Too many strange people involved with the project who randomly contact me without me knowing why.

5 years ago

Reply from Zenernet

Hi Ben - we're sorry about the confusion here and appreciate the feedback. We have taken it into account in our operations department and look forward to delivering a more streamlined contact experience to you and other homeowners.

Dec. 16th, 2020

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Peter

They had the best price available. The first representative I had screwed it up.

6 years ago

Reply from Zenernet

We're glad you noticed our competitive pricing, Peter - we do our best to offer some of the lowest prices in the industry! We're sorry to hear about your experience with one of our representatives and we want to make this right. If you could please reach out to us and provide some additional details about your experience, we'll start resolving the issue as soon as possible.

Sep. 21st, 2020

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frosty Toledo, IL

prompt follow up to inquiry did not provide service in my area after several calls

6 years ago

Reply from Zenernet

We're sorry we couldn't help you go solar right now - we always seek to expand our service area while maintaining our high standards of installation quality. We hope we'll be able to service your area soon, and we'll be sure to keep you posted!

Oct. 29th, 2019

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Eric Rowland Heights, CA

The company is sincere and responds quickly, but they haven't started on anything yet.

7 years ago

Reply from Zenernet

Hi Eric, thank you for the review! We are looking forward to working with you and showing you what we can do. Our goal is to earn 5 stars from you when you have the opportunity to update your review. Thank you again and please let us know how we can best support you during your installation!

Jun. 7th, 2019

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KAS Brimfield, IL

Can't really evaluate their actual solar service. They advertise as being available in Illinois but it only near Chicago. They were nice and got back with us promptly.

6 years ago

Reply from Zenernet

Sorry to hear we couldn't help you go solar right now - we're always working on expanding our service area, and we'll be sure to let you know if we open up in your area.

Nov. 20th, 2019

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Ramaiah Samuel Vista, CA

Customer service is not upto the standard, very poor response on issues

4 years ago

Reply from Zenernet

Hello. We apologize that our customer service hasn't been up to the level you deserve. I see that a member of our team has asked for some information about your wifi network to resolve the problem with monitoring your system. Once we have that info we can get this issue squared away. Thanks for your patience.

Dec. 21st, 2021

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DANIEL F WALD Santa Cruz, CA

Have not worked with them enough to make a judgement. So far, so good.

4 years ago

Reply from Zenernet

Hello Daniel. We'll be working hard to deliver an experience that earns a 5-star review. Thanks for posting!

Dec. 7th, 2021

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Romana Siwek Lincoln, CA

I signed the contract but haven't heard anything since not a timeline of events

4 years ago

Reply from Zenernet

Hi Romana - we apologize that we've left you feeling out of the loop. We'll contact you with an update soon, and we'll be sure to stay in touch with you regularly as the process moves forward so you always know where things stand.

Nov. 17th, 2021

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Wayne Kropp Casa Grande, AZ

Not having the ability to look at a project schedule/status.

4 years ago

Reply from Zenernet

Hi Wayne - thanks for your feedback. We are working on ways to provide better access to this information. In the meantime, we'll reach out to you with an update on your project status, and we invite you to contact us at any time to get the latest information.

Nov. 17th, 2021

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Shannon Gilebarto Rancho Cordova, CA

The agent was great. But the added amount for finance seems a little scammy

6 years ago

Reply from Zenernet

Hi Shannon - we're glad you enjoyed working with our agent. We take pride in delivering a great customer experience at every stage. The additional cost for financing reflects the added cost we incur through our financing partners. We'd be happy to help clarify this for you - please feel free to reach out to us with any questions. Thanks for working with us!

Aug. 31st, 2020

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Michael

None of them tell me why the price went up 300% over the last 5 months.

6 years ago

Reply from Zenernet

Hi Michael - this doesn't sound right. Our prices are competitive and would not have increased at nearly that rate. We'd be happy to look into this further and help you find an answer, please feel free to reach out.

May. 29th, 2020

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Anonymous San Rafael, CA

I'm not sure that I received my paycheck. The equipment didn't work.

7 years ago

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Verified Customer

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Garcia

They did not comply with the agreement, in time, in quality etc.

7 years ago

Reply from Zenernet

Hello, we are very sorry to hear about your experience and would love the opportunity to make it right. It is very rare that we hear this kind of feedback but want to make sure we do everything in our power to improve your experience!

Feb. 26th, 2019

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John Taylor Riverside, CA

It's been quite some time and we still don't have solar

4 years ago

Reply from Zenernet

Hi John - we apologize for the delays and assure you we are making progress on your installation. We will improve our communication with you moving forward and look forward to improving your experience as the project proceeds.

Dec. 21st, 2021

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Michael Carney Scotts Valley, CA

Called for some help and person told me they would call me back in 15-20 minutes but never did.

5 years ago

Reply from Zenernet

Hi Michael - very sorry to hear about this. We're glad to see that you gave us a chance to leave you with a better impression of our company and that you are on the road to solar.

Jun. 9th, 2021

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Austin Farmington, MO

I was getting conflicting answers from multiple people so I decided not to go with them.

5 years ago

Reply from Zenernet

Hi Austin - we're sorry to hear about this experience. Our pricing model ensures that homeowners receive the same price quote for the same system regardless of who they speak with in our company. We'll take a close look at your case to understand what happened and prevent future occurrences. Thanks for your feedback!

May. 20th, 2021

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Tom D Algonquin, IL

The sales rep, Joe, was responsive to my questions. I had no problems with him or Zenernet.

7 years ago

Reply from Zenernet

Hello Tom, thank you for the review! If there is anything we can do to help you go solar please let us know.

Mar. 26th, 2019

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Roy Tustin, CA

Very knowledgeable, courteous, and easy to understand.

7 years ago

Zenernet Reviews

Summary of Reviews