Sun Badger Solar Reviews

Sun Badger takes pride in ensuring our customers are satisfied with their solar project. We apologize that we did not meet these standards for you. I hope to be able to connect with you to see if we can look further into what occurred during your project and see how we can help alleviate some of the frustrations.

Thank you for your feedback David. We are sorry to hear that your frustrations come from not being able to reach us due to your original sales rep no longer working at Sun Badger. We are always available via phone or email. If you have future issues please reach us at 1-888-SUN-BDGR (1-888-786-2347) or via email at info@sunbadger.com. If it's a service related issue please email service@sunbadger.com.

Thank you for your feedback. You signed your contract mid February, just before we were hit with a global pandemic. Despite this, we were still able to get your system installed and turned on within 4 months of signing the contract. Our contract states project completion will occur in 60-120 days of final design approval. We apologize that you felt there was poor communication, but we sent updates throughout the project using our system at the time, Basecamp. Since then we have made changes by adding onboarding sessions, and a new project management software to continue to improve on our end! It looks like your system is producing as we predicted for you on the final proposal, so we hope that you can see the quality of work and product was worth your decision to go solar with us!

Thank you for your feedback John. Our goal at Sun Badger is to make this a smooth and informative process for our customers. We apologize these standards were not met for your project. We are constantly looking to improve and grow, so with more details as to what occurred during your project, we can hopefully use this feedback to improve on our end. I see your high quality solar system is producing beyond what we predicted!☀️ Hopefully, Sun Badger Solar can regain your confidence with the system's expectations being met for years to come!

Thank you for your feedback Travis. We understand you have communicated with us that your project had a slow very start, but that the remainder of the project (including the installation itself) was a much better turn around. Our customer's feedback is very important to us, so over this past winter, we made changes to our project management software which allows for more frequent updates to our customers. We also have added an onboarding process that provides our customers with an informative timeline of what to expect during the project. Your system has been producing beyond what we predicted, and we hope that over the years to come you will regain confidence in Sun Badger! Please do not hesitate to reach out with any other questions or concerns!

Thank you for your review Jeff. Sun Badger handles the SREC applications for our customers, however we do not control the timeline of payments. You should be receiving your incentive payments soon, as your application has moved through the process. Could you please clarify which part was misleading to you? We apologize that you are frustrated with this part of the process, but these delays are caused by the state of Illinois, and we do not have control as an installer over their process. Hopefully, once you receive your incentives you will be able to update Sun Badger on this review!

Thank you Kevin for your feedback. As we previously discussed, your system is producing as we predicted. In fact, for the past two months your system produced 1.4MWh each month! The reason for your frustrations on the offset amount, is unfortunately due to your utility company's net metering rules. With this being addressed recently, you should now see the offset percentage being met going forward. We hope that you will regain confidence in Sun Badger Solar over the next 25+ years that your system will be producing energy for you! Please don't hesitate to reach out to us with any other questions or concerns.

Thank you for your review Josh. Would you be able to give us more details about the warranty experience you have described here? You can reach out to us at info@sunbadger.com. Your system has an outstanding 25 year warranty! So we are hopeful that we can work out the concerns of yours that prompted you to leave this review. We look forward to hearing from you!