Solgen Power Reviews

Is This Your Business?

3.9

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53 User Reviews

5.5

Overall Score

3.9

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53 User Reviews

5.5

Overall Score

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Summary of Reviews

Star Rating

3.9

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53 Reviews

Review Breakdown

5 grade

43%

4 grade

26%

3 grade

13%

2 grade

11%

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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John

The salesman was very knowledgeable. He impressed me with what he knew. Their technical people are very good too. The project management needs some attending to because it is pitiful. Communication is lacking. They were a little late getting it installed. It is all working now and it has been corrected and adjusted properly. I would still recommend them.

5 years ago

Reply from Solgen Power

Thank you for the honest feedback, John. We're so glad you're happy with the final product!

Oct. 12th, 2021

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Verified Customer

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Long

Just overall positive experience able to troubleshoot anything that hasn't been working. Installation was good but there were different teams for installing, wiring, and adding insulation, so it took a little longer than I would have imagined. It works well but I might ask for more panels to be installed at a later time to increase the amount of energy it produces.

5 years ago

Reply from Solgen Power

Thank you for the great review!

Oct. 12th, 2021

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Verified Customer

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Shirley

It's still a little expensive but it's come down quite a bit. Well my electric bills lower. I haven't had any problems. Installation was pretty good except for the fact they had to keep coming back over and over and over and because one company had to wait for another company to do something and so forth so it took about eight visits I think. I like the app, the Solgen app or whatever it's called.

5 years ago

Reply from Solgen Power

Thank you so much for the honest feedback Shirley! Unfortunately, waiting for the local jurisdictions and utilities are often the longest part of the process. At Solgen, we submit everything as quick as possible so we can work with those companies to expedite your project as quick as possible. We are sorry that it didn't fully reach your expectation but we hope that your process was able to run as smooth as you say!

Sep. 27th, 2021

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Verified Customer

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Rycardo Goodwin Tacoma, WA

The service is great, and the Sense device/app that is included really gives you an idea of where your power is being distributed to. The only initial qualm that I had was during the installation; it seemed as though a ball was dropped when communicating with the city to schedule and install the meter, which delayed the process by several weeks.

5 years ago

Reply from Solgen Power

Thank you for the review, Rycardo! Your feedback is valuable to us.

Nov. 16th, 2021

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Verified Customer

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Jack

There was one point in time where it took a while to get a hold of someone, but other than that they have been great. It took them 6.5 hours to install and they crushed it. Its a great system, but I have an error code on the app that I haven't had a response about.

5 years ago

Reply from Solgen Power

Hey Jack! Thanks for the honest feedback! We are looking for ways to improve our experience every day! If you reach out to our customer service department, they should be able to help you out with that error code!

Sep. 27th, 2021

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Verified Customer

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Nicholas

Pretty clean, everything that they were doing was explained to me and it seemed to be a good group of people installing it. They're pretty quick about responding or handling an issue. It is not at the percentage that it was projected to be at.

5 years ago

Reply from Solgen Power

Thanks for the great review, Nicholas! We appreciate you! Don't hesitate to contact our office and we can take a look at your production together.

Oct. 12th, 2021

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Verified Customer

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Galen

The panels seems really good. We did get a little bit of water coming in through the tube that fit the wires to the panel. Installation process went smoothly. There we're a lot of set backs and slow down and one or two times they said they were gonna send someone out here but no one showed up.

5 years ago

Reply from Solgen Power

Thanks for your feedback, Galen! We are striving to improve our processes and feedback like this helps us tremendously.

Oct. 12th, 2021

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Verified Customer

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Gary

Customer support periodically touches base with me for other services they provide. We've made some changes on the supply as far as the aesthetics and they have no problem doing it. The app gives you a lot of feedback as to the your usage and your production.

5 years ago

Reply from Solgen Power

Thanks for your review, Gary!

Oct. 12th, 2021

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Verified Customer

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Gilberto

Everything seems to be working extremely well. It has been doing great. They did everything well. There were a couple of hiccups with the permits and it was kind of back and forth for a while but after that it took no time at all.

5 years ago

Reply from Solgen Power

Hey Gilberto! Thanks for your feedback! We are happy to hear you had an awesome overall experience! Everything we do here at Solgen is very fast, the longest part of the process unfortunately is waiting for jurisdictions to approve permits. We are sorry to hear that it seemed like there were some hiccups and they took longer than expected, but glad to hear we could make things right!

Sep. 24th, 2021

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Verified Customer

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Mark

It's been very good. The panel went on the roof just fine. We had a problem with the electrical. I have had both good and bad experiences with customer service.

5 years ago

Reply from Solgen Power

Thank you for the honest feedback, Mark!

Oct. 12th, 2021

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tom gately Spokane, WA

We had solar panels installed with Solgen Power. The system took a lot long then it should have communication with in the company was terrible. I called several times to get updated with no response. Until I complain on a review I answer from and email. Then a custom service manager call and she didn't have answers to why it was taking so long. The install crew did a great job of installation when there had the correct parts. Over all I am satisfied with the system. Solgen power has a lot of work to do when it comes to communication with the custom and with in the company.

4 years ago

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Verified Customer

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Irma Jean McKinney Loon Lake, WA

Everything went smoothly except the electrician left off a washer in the control box which delayed the approval and the system going on line.

5 years ago

Reply from Solgen Power

Thank you for the review!

Oct. 12th, 2021

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Verified Customer

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Kevin

Installation was good. I had difficulty arranging for a refund they had promise that we're going to give me. No issues yet with Solgen.

5 years ago

Reply from Solgen Power

We are glad to hear that your installation went well! As far as your refund, our customer service department should be able to help you out with any rebates or refunds needed! We want to help you out as quickly as possible!

Sep. 27th, 2021

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Verified Customer

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Janis

The people that came out were extremely helpful. It was nice to deal with them. Sometimes customer service is hard to get a hold of.

5 years ago

Reply from Solgen Power

Thank you for that feedback! We are constantly working to improve our ticketing system as well as our quick communication with our customers!

Sep. 24th, 2021