Solgen Power Reviews

It seems to be working fine. The installation process itself was fine, the guys were in and out, very quick, very, very efficient. I wish Solgen has been a little more upfront about their service area. When we had people come up here they were generally from very far away. If I had known that they didn't have a presence here I would have gone somewhere else. What I should have done was called up my local utility and said who have you had the best luck working with as far as solar providers because I think that Solgen being based in eastern Washington is not having a lot of representation at a certain amount and I really made the process a lot more complicated. The installers were great, but the people I ended up talking to on the phone were not. I had a lot of trouble getting through on the phone with the Solgen.

They were fast and thorough during the install process, however the estimate on how much power the panels would produce was pretty far off and inflated. The sales pitch "guaranteed " that we would offset energy costs by 50% and it won't event get close to that. The "no cost" solar was based on the savings over time and it's actually more expensive than before.. (loan + energy bill). The communication fell through after install so it took forever to actually get.them turned on..we kept getting shuffled to different schedulers.. our main point of contact left town or something.

I appreciate when I asked about storage batteries they told me they sold them but they were expensive and not efficient and recommended I didn't get them. The rest of the system seems to be quite efficient. With the installing process, it went okay but they installed it upside down and it burned out so I was without half of it for about four months but the good news was Solgen paid my power bill for those months. I appreciated that. Sometimes customer service does not seem to know much about my account. They should make sure they are up to date so they can give timely responses.

Installation was pretty smooth. Everybody told me what to expect every step of the way. They were realistic with their expectations. They cleaned up after themselves really well. Maintenance is easy. We didn't really understand how to read our bill and they could explain that further.

Solgen works, it brought our bill down. They have a better outreach than most other solar companies. Their presentation is pretty solid. They did not know the electrical regulations in our area so it they installed it wrong and had some problems with inspections but eventually they got it.

I called you on a Friday to complain about my ac after your people installed a product in my unit and nobody has called me back since that day, not sure about your customer service

My electric bill has actually gone up. The system is undersized