Solgen Power Reviews

The installers are a nightmare and customer service can't help out at all. It is very complicated. There is a lack of communication. The system works but not very well. It has not saved me as much as originally quoted. It is false advertising. They said in winter it would provide 93 percent and in the summer it didn't even provide 50 percent. It is a scam. I am stuck in a contract that has me paying my bills and a loan agreement. It is horrible.

Delayed installation that not the fault of TEP. I was promised a new Nest Thermostat and have yet to receive. Solgen promised no electric utility bills for first 6 months after installation. I am still being charged by TEP after the installation.

I think they could be more hands on with the customer. I have multiple people I have worked with. They should have representatives for the customer. I would have liked someone to come out and break down the equipment. They were able to get it done on time and it works.

I wish they would improve their customer service. Within the first year I've already had problems and they do not respond to the repair in a timely manner so I've been without during the best generating summer in the history of Spokane I've been without one panel. The installation process was reasonably good.

They didn't keep there timeline for install. Had to start making payments before they were installed. And after they were installed it took another 3 Months before they were turned on

as far as I am concerned the job is not finished until they send a roofer out that knows what type of flashing belongs on a regular roof and not a gabled roof.