Solgen Power Reviews

They have yet to fulfill the expectations that they laid out for us. We paid for a system that would supposedly cover 95% of our yearly electrical bill. After one year it has only covered 50% of electrical costs. Their customer service has been less than satisfactory. Currently we are trying to settle on a deal for us to get our money’s worth. At the rate we are going now we will have paid off our system in 60 years. The solar panels don’t even last that long. We were hoping for a better investment. Solgen has been very slow to communicate with us and they struggle to find solutions and answers to our problems

It was a circus of miscommunication and frustration. Scheduling mistakes, some work had to be done twice due to equipment errors, some work left half-done for weeks, hard-sell bait/switch sales pitch, lack of coordination with various agencies, weeks and weeks of no communication at all. Company contacts changing for no reason, often with no clear description of contacts' function. The system, once fully installed, seems to be working fine, though.

Panels installed Dec 2020, Electrical panal installed January 2021, still work was not completed until June 2021 and none of your account managers know what's going on. Very little follow up and follow through. If I decide to add more panels later, I would never call Solgen.