Solgen Power: Read 53 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Tracy L Banks Tacoma, WA

My sales rep, Nathan, was honest and upfront about the whole process. He shared accurate and insightful data as well as other pertinent information. All the other people with Solgen that I've dealt have been extremely respectful and helpful. Solgen also provided many perks which I was unaware that I would receive such as LED light bulbs for my whole house, free insulation in my attic and a free Google Nest thermostat to replace my old one.

5 years ago

Reply from Solgen Power

Thank you so much for the review, Tracy!

Nov. 16th, 2021

check_circle

Verified Customer

star star star star star

Lane

They did everything on time and did everything right the first time. Every process was done perfectly, they took my son in law and taught him how to work the whole system install. The installation department had no problems. I would say that anyone that wanted to get a solar system should use Solgen. Some guys showed up and were on the roofs and in one afternoon got it all installed. We had to wait a day for the inspection from the local power company and then they approved it all.

5 years ago

Reply from Solgen Power

Thank you so much for the feedback Lane! It means a lot!

Sep. 27th, 2021

check_circle

Verified Customer

star star star star star

Marc

The sales guys who came over were personable, they got to know us a little bit and they weren't pushy, they just laid out all the facts and answered all our questions and helped us decide what was best for us. Installation was quick, they had it done in probably four and a half hours they had the whole thing up and ready to go. Anytime we had a question the sales guy, Chris, was more than happy to answer questions and we were satisfied. I haven't had any issues with it.

5 years ago

Reply from Solgen Power

Thank for the great review, Marc! We'll be sure to pass this along to Chris.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

Anonymous

I got feedback anytime I had any questions or any concerns. During the construction of the project the turn around time was very fast. I never really found myself waiting too much to get anything done. Installation went as smoothly as it could especially during Covid. They had to work with the local power utility companies to get the job done, when they would drag their feet Solgen was already on top of it. I'm pretty satisfied with the outcome that I've been saving a lot of money in my power.

5 years ago

Reply from Solgen Power

Thank you so much for the review!

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

Estrella

The guy that came out to my house was nice and convincing. He answered all our questions. Customer support is very knowledgeable. They took care of everything with the HOA. Everything is good. Some companies rip their customers off and they are not like that. They don't charge me for anything.

5 years ago

Reply from Solgen Power

Thank you so much for the review!

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star_border

John

The salesman was very knowledgeable. He impressed me with what he knew. Their technical people are very good too. The project management needs some attending to because it is pitiful. Communication is lacking. They were a little late getting it installed. It is all working now and it has been corrected and adjusted properly. I would still recommend them.

5 years ago

Reply from Solgen Power

Thank you for the honest feedback, John. We're so glad you're happy with the final product!

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star_border

Long

Just overall positive experience able to troubleshoot anything that hasn't been working. Installation was good but there were different teams for installing, wiring, and adding insulation, so it took a little longer than I would have imagined. It works well but I might ask for more panels to be installed at a later time to increase the amount of energy it produces.

5 years ago

Reply from Solgen Power

Thank you for the great review!

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

Michael

They've always answered my questions come out when I needed them. I just like the personnel. The value for my money is very good. Installation went very well. I think Solgen is great. I have nothing to compare but so far it certainly is gathering solar ray for power.

5 years ago

Reply from Solgen Power

That's awesome to hear Michael! We are glad to hear you enjoyed your experience!

Sep. 27th, 2021

check_circle

Verified Customer

star star star star star

John

They've always been there when I had a question. They came in one day and did the install and I think they finished up on the second day but we have over forty panels so it was great. I just like what I seen. Solgen solar is a good company.

5 years ago

Reply from Solgen Power

Thank you very much for your review, John!

Oct. 12th, 2021

check_circle

Verified Customer

star star star star_border star_border

Charles

It seems to be working fine. The installation process itself was fine, the guys were in and out, very quick, very, very efficient. I wish Solgen has been a little more upfront about their service area. When we had people come up here they were generally from very far away. If I had known that they didn't have a presence here I would have gone somewhere else. What I should have done was called up my local utility and said who have you had the best luck working with as far as solar providers because I think that Solgen being based in eastern Washington is not having a lot of representation at a certain amount and I really made the process a lot more complicated. The installers were great, but the people I ended up talking to on the phone were not. I had a lot of trouble getting through on the phone with the Solgen.

5 years ago

Reply from Solgen Power

Thank you for your review and honest feedback, Charles. We're so glad to have you as a customer.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star_border

Shirley

It's still a little expensive but it's come down quite a bit. Well my electric bills lower. I haven't had any problems. Installation was pretty good except for the fact they had to keep coming back over and over and over and because one company had to wait for another company to do something and so forth so it took about eight visits I think. I like the app, the Solgen app or whatever it's called.

5 years ago

Reply from Solgen Power

Thank you so much for the honest feedback Shirley! Unfortunately, waiting for the local jurisdictions and utilities are often the longest part of the process. At Solgen, we submit everything as quick as possible so we can work with those companies to expedite your project as quick as possible. We are sorry that it didn't fully reach your expectation but we hope that your process was able to run as smooth as you say!

Sep. 27th, 2021

check_circle

Verified Customer

star star star star star

Scott

Expensive but I am efficient and it has been one hundred percent of my power since March and I am hoping to make it the whole year with how much extra power I have banked with the energy company so it is good. It works. Installation went well.

5 years ago

Reply from Solgen Power

Awesome! We are so excited to hear that you have had such a great experience with us so far!

Sep. 24th, 2021

check_circle

Verified Customer

star star star star star

Larry

We lost half of our converters in the first six months. It snowed in February and the solar panels ripped off. Once we discovered what was going on, they had it fixed within three weeks. I would still recommend it. Installation was very smooth. I like the way they presented it. I am an electrician.

5 years ago

Reply from Solgen Power

So sorry that happened! We hate when situations like that happen. We are glad we were able to make things right with you though!

Sep. 24th, 2021

check_circle

Verified Customer

star star star star_border star_border

Hallie H Sykes Seattle, WA

They were fast and thorough during the install process, however the estimate on how much power the panels would produce was pretty far off and inflated. The sales pitch "guaranteed " that we would offset energy costs by 50% and it won't event get close to that. The "no cost" solar was based on the savings over time and it's actually more expensive than before.. (loan + energy bill). The communication fell through after install so it took forever to actually get.them turned on..we kept getting shuffled to different schedulers.. our main point of contact left town or something.

4 years ago

Reply from Solgen Power

Hi Hallie! Thank you for your review! We try and be as transparent as possible through the process. Your review really helps us get better.

Mar. 18th, 2022

check_circle

Verified Customer

star star star star star_border

Rycardo Goodwin Tacoma, WA

The service is great, and the Sense device/app that is included really gives you an idea of where your power is being distributed to. The only initial qualm that I had was during the installation; it seemed as though a ball was dropped when communicating with the city to schedule and install the meter, which delayed the process by several weeks.

5 years ago

Reply from Solgen Power

Thank you for the review, Rycardo! Your feedback is valuable to us.

Nov. 16th, 2021

check_circle

Verified Customer

star star star star star

M

It was very quick and pain free getting it installed. I had a few problems and their customer support helped me out. I haven't had problems since. I am happy with the service.

5 years ago

Reply from Solgen Power

Thank you so much for the review!

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

Courtney Fix Seattle, WA

The process for getting solar on my home was so seamless and efficient. I just couldn't have asked for it to go any smoother. And as soon as my panels were turned on, it showed in my power bill (or lack of a bill).

5 years ago

Reply from Solgen Power

Thank you for the great review, Courtney! So happy to have you as a customer!

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

Andrei

I would give them the highest rating. I feel satisfied. I cannot download the application for my phone for Solgen because I lost all the information about it but I would like to do that.

5 years ago

Reply from Solgen Power

Thank you so much for the review, Andrei! Don't hesitate to give our office a call and we can help you with the app.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star_border

Jack

There was one point in time where it took a while to get a hold of someone, but other than that they have been great. It took them 6.5 hours to install and they crushed it. Its a great system, but I have an error code on the app that I haven't had a response about.

5 years ago

Reply from Solgen Power

Hey Jack! Thanks for the honest feedback! We are looking for ways to improve our experience every day! If you reach out to our customer service department, they should be able to help you out with that error code!

Sep. 27th, 2021

check_circle

Verified Customer

star star star star star

Kaitlin

I haven't needed much help from customer service, but when I do it is timely. It seems to be working great and I like the app that comes with it. Very minimal effort for installation. Perfectly worth the money.

5 years ago

Reply from Solgen Power

We are so happy to hear that Kaitlin! Thank you so much for your feedback!

Sep. 27th, 2021

check_circle

Verified Customer

star star star star star_border

Nicholas

Pretty clean, everything that they were doing was explained to me and it seemed to be a good group of people installing it. They're pretty quick about responding or handling an issue. It is not at the percentage that it was projected to be at.

5 years ago

Reply from Solgen Power

Thanks for the great review, Nicholas! We appreciate you! Don't hesitate to contact our office and we can take a look at your production together.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star_border

Gary

Customer support periodically touches base with me for other services they provide. We've made some changes on the supply as far as the aesthetics and they have no problem doing it. The app gives you a lot of feedback as to the your usage and your production.

5 years ago

Reply from Solgen Power

Thanks for your review, Gary!

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star_border

Galen

The panels seems really good. We did get a little bit of water coming in through the tube that fit the wires to the panel. Installation process went smoothly. There we're a lot of set backs and slow down and one or two times they said they were gonna send someone out here but no one showed up.

5 years ago

Reply from Solgen Power

Thanks for your feedback, Galen! We are striving to improve our processes and feedback like this helps us tremendously.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star_border

Gilberto

Everything seems to be working extremely well. It has been doing great. They did everything well. There were a couple of hiccups with the permits and it was kind of back and forth for a while but after that it took no time at all.

5 years ago

Reply from Solgen Power

Hey Gilberto! Thanks for your feedback! We are happy to hear you had an awesome overall experience! Everything we do here at Solgen is very fast, the longest part of the process unfortunately is waiting for jurisdictions to approve permits. We are sorry to hear that it seemed like there were some hiccups and they took longer than expected, but glad to hear we could make things right!

Sep. 24th, 2021

check_circle

Verified Customer

star star star star_border star_border

Daniel

I appreciate when I asked about storage batteries they told me they sold them but they were expensive and not efficient and recommended I didn't get them. The rest of the system seems to be quite efficient. With the installing process, it went okay but they installed it upside down and it burned out so I was without half of it for about four months but the good news was Solgen paid my power bill for those months. I appreciated that. Sometimes customer service does not seem to know much about my account. They should make sure they are up to date so they can give timely responses.

5 years ago

Reply from Solgen Power

Hey Daniel! Thank you so much for that feedback! We do everything we can to be as transparent as possible with our sales process. We are here to make sure our customers receive value from our products and services! We are constantly trying to improve our systems for our customer base so thank you for your honest feedback!

Sep. 24th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

KY

The installers are a nightmare and customer service can't help out at all. It is very complicated. There is a lack of communication. The system works but not very well. It has not saved me as much as originally quoted. It is false advertising. They said in winter it would provide 93 percent and in the summer it didn't even provide 50 percent. It is a scam. I am stuck in a contract that has me paying my bills and a loan agreement. It is horrible.

5 years ago

Reply from Solgen Power

We're sorry to hear that you're frustrated with your experience. Please do not hesitate to contact our main office so we can address these issues. Thank you for your feedback!

Oct. 12th, 2021

check_circle

Verified Customer

star star star star_border star_border

Ambar

Installation was pretty smooth. Everybody told me what to expect every step of the way. They were realistic with their expectations. They cleaned up after themselves really well. Maintenance is easy. We didn't really understand how to read our bill and they could explain that further.

5 years ago

Reply from Solgen Power

We're so glad you had a good experience, Ambar!

Oct. 12th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Boyd Robertson Richland, WA

They have yet to fulfill the expectations that they laid out for us. We paid for a system that would supposedly cover 95% of our yearly electrical bill. After one year it has only covered 50% of electrical costs. Their customer service has been less than satisfactory. Currently we are trying to settle on a deal for us to get our money’s worth. At the rate we are going now we will have paid off our system in 60 years. The solar panels don’t even last that long. We were hoping for a better investment. Solgen has been very slow to communicate with us and they struggle to find solutions and answers to our problems

5 years ago

Reply from Solgen Power

Thank you for the feedback, Boyd. We apologize for your frustrations as we continue to work on your account to satisfy your expectations.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star_border star_border

Samuel

Solgen works, it brought our bill down. They have a better outreach than most other solar companies. Their presentation is pretty solid. They did not know the electrical regulations in our area so it they installed it wrong and had some problems with inspections but eventually they got it.

5 years ago

Reply from Solgen Power

Thanks for the feedback Samuel! We are glad to hear your overall experience was great! Unfortunately, since we are expanding so fast we are working with new areas and jurisdictions all of the time! We are constantly trying to improve our processes to become more efficient as we do grew into new areas and markets though so we appreciate your feedback!

Sep. 24th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

David Stevenson Tucson, AZ

Delayed installation that not the fault of TEP. I was promised a new Nest Thermostat and have yet to receive. Solgen promised no electric utility bills for first 6 months after installation. I am still being charged by TEP after the installation.

4 years ago

Reply from Solgen Power

Hi David! Thank you for your feedback. We try to be as transparent as possible through the Solar process. Please reach out to our team, so we can make sure you get what you were promised!

Mar. 18th, 2022

check_circle

Verified Customer

star star star star star

Thomas J Marino Bonney Lake, WA

Good team providing information on sale, financing and installation. Follow up to make sure we know how to use the system too was well done.

5 years ago

Reply from Solgen Power

Thank you for the review, Thomas!

Oct. 12th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Neil

I think they could be more hands on with the customer. I have multiple people I have worked with. They should have representatives for the customer. I would have liked someone to come out and break down the equipment. They were able to get it done on time and it works.

5 years ago

Reply from Solgen Power

Thank you for the honest feedback, Neil. We are constantly looking to improve our processes to give customers the best experience possible! Thank you for going solar!

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star_border

Mark

It's been very good. The panel went on the roof just fine. We had a problem with the electrical. I have had both good and bad experiences with customer service.

5 years ago

Reply from Solgen Power

Thank you for the honest feedback, Mark!

Oct. 12th, 2021

check_circle

Verified Customer

star star star star_border star_border

Kenneth geltz Puyallup, WA

I called you on a Friday to complain about my ac after your people installed a product in my unit and nobody has called me back since that day, not sure about your customer service

5 years ago

Reply from Solgen Power

Thanks for the review, Kenneth! We're sorry for the delay in communication. We're glad your HVAC issue has since been resolved.

Oct. 12th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Greg Shelton Suquamish, WA

It was a circus of miscommunication and frustration. Scheduling mistakes, some work had to be done twice due to equipment errors, some work left half-done for weeks, hard-sell bait/switch sales pitch, lack of coordination with various agencies, weeks and weeks of no communication at all. Company contacts changing for no reason, often with no clear description of contacts' function. The system, once fully installed, seems to be working fine, though.

5 years ago

Reply from Solgen Power

Thank you for the review, Greg. Unfortunately we don't have an account with anyone under your name to follow up on your review.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

James H Elms Seattle, WA

sales engineer explained in detail the operation and sequence of events for the install, and quickly came back with the estimate

5 years ago

Reply from Solgen Power

Thanks for the great review, James!

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

James

Working with Solgen has been super easy. I was having a little bit of a problem but then when I talked to them they took care of it right away.

5 years ago

Reply from Solgen Power

Thank you very much for your review, James!

Oct. 12th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Gary

I wish they would improve their customer service. Within the first year I've already had problems and they do not respond to the repair in a timely manner so I've been without during the best generating summer in the history of Spokane I've been without one panel. The installation process was reasonably good.

5 years ago

Reply from Solgen Power

Hey Gary! We are glad the installation went smooth. I'm so sorry to hear about the rest of your experience though. We are constantly looking for ways to improve our systems so thank you for the honest feedback. Can you call in and give us a little more info so we can get this addressed asap?

Sep. 27th, 2021

check_circle

Verified Customer

star star star star star

Carol

It was a good experience. They showed up, climbed up on the roof and did stuff and then they were gone in like three hours. I haven't had any issues.

5 years ago

Reply from Solgen Power

Hey Carol! Thanks for the feedback! Our guys are the best in the business so they are able to get things taken care of pretty quick!

Sep. 24th, 2021

star star star star star_border

tom gately Spokane, WA

We had solar panels installed with Solgen Power. The system took a lot long then it should have communication with in the company was terrible. I called several times to get updated with no response. Until I complain on a review I answer from and email. Then a custom service manager call and she didn't have answers to why it was taking so long. The install crew did a great job of installation when there had the correct parts. Over all I am satisfied with the system. Solgen power has a lot of work to do when it comes to communication with the custom and with in the company.

4 years ago

check_circle

Verified Customer

star star star star star_border

Irma Jean McKinney Loon Lake, WA

Everything went smoothly except the electrician left off a washer in the control box which delayed the approval and the system going on line.

5 years ago

Reply from Solgen Power

Thank you for the review!

Oct. 12th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Yvonne LaFrance Seattle, WA

Panels installed Dec 2020, Electrical panal installed January 2021, still work was not completed until June 2021 and none of your account managers know what's going on. Very little follow up and follow through. If I decide to add more panels later, I would never call Solgen.

5 years ago

Reply from Solgen Power

Thank you for the feedback, Yvonne.

Oct. 12th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Rob Belfair, WA

They didn't keep there timeline for install. Had to start making payments before they were installed. And after they were installed it took another 3 Months before they were turned on

5 years ago

Reply from Solgen Power

We apologize for the delay in your installation. There are a variety of factors that can prolong the process unexpectedly. Thank you very much for your feedback.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star_border

Kevin

Installation was good. I had difficulty arranging for a refund they had promise that we're going to give me. No issues yet with Solgen.

5 years ago

Reply from Solgen Power

We are glad to hear that your installation went well! As far as your refund, our customer service department should be able to help you out with any rebates or refunds needed! We want to help you out as quickly as possible!

Sep. 27th, 2021

check_circle

Verified Customer

star star star star star_border

Janis

The people that came out were extremely helpful. It was nice to deal with them. Sometimes customer service is hard to get a hold of.

5 years ago

Reply from Solgen Power

Thank you for that feedback! We are constantly working to improve our ticketing system as well as our quick communication with our customers!

Sep. 24th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Patty Rohman Winlock, WA

as far as I am concerned the job is not finished until they send a roofer out that knows what type of flashing belongs on a regular roof and not a gabled roof.

5 years ago

Reply from Solgen Power

Hi Patty, please don't hesitate to contact the office and our roofing experts will be able to assist you and answer any questions you have!

Nov. 16th, 2021

check_circle

Verified Customer

star star star star star

Paul Peterson Renton, WA

They were very easy to work with, and took care of all of the "behind the scenes" work.

5 years ago

Reply from Solgen Power

Thank you for the great review! We are thankful to have you as a customer, Paul.

Nov. 16th, 2021

check_circle

Verified Customer

star star star star star

Martha miranda Tucson, AZ

I have seen No Savings at all. Solgen explained to us, with savings at all times.

5 years ago

Reply from Solgen Power

Thanks for the review, Martha!

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

Dorsey

They are very responsive. Installation was slow but smooth, and the system works fine!

5 years ago

Reply from Solgen Power

Thank you so much for the review, Dorsey!

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

MATT BRADY Rochester, WA

Timely service, great communication, great follow up.

5 years ago

Reply from Solgen Power

Thank you for the great review, Matt!

Nov. 16th, 2021

Solgen Power Reviews

Summary of Reviews