Solcius Reviews
4.2
5.5
Overall Score
Ryan Denver, CO
It took months for the company to schedule for my install despite me calling several times to set it up (leaving my phone number each time). I finally called a rep from another company to get in touch with Solcius and when they finally called me they said they “didn’t have the correct phone number” and couldn’t set up my install until 2020 and would call me once the 2020 schedule was made. I contacted the rep I had worked with and his manager called Solcius and magically they called and said they would install in 2019. The installers were nice enough and worked in the snow to get the install started. They had to come back 2 days later bc it became too cold for them on the initial day. I wasn’t home when they worked the 2nd day which was fine, but I came home to find screws, pieces of metal pipes, other trash in my driveway. Unfortunately, I didn’t notice the screws until one had already gone into my SUV tire. Overall, I’m psyched to have solar panels, but the process was not enjoyable and the company has some areas for improvement.
6 years ago
Reply from Solcius
Solcius employs a large number of customer service representatives that stand ready to take any and all customer calls to help in any way they can. You can call 1-800-960-4150 anytime between the hours of 7 AM and 7PM M-F and speak to a representative with little or no wait time. We apologize for any confusion you experienced with our phone number, but you should never have to go through anyone else to reach us. You can call us directly and we will be happy to help. Our contact number is clearly listed on our website and on Google. Our install crews are required to clean up thoroughly after every install. Sometimes snow or poor weather conditions can make it difficult to locate all bits and scraps but we will make sure to speak to this particular crew about this. Thank you for the feedback and congratulations on going solar! I will check and see what we can do about your tire and we will reach out to you.
Jan. 8th, 2020
rey flores Palm Springs, CA
Great marketing but short follow thru on the promises.
1)We were told that the company will be monitoring our energy production and that someone will contact us if there something unusual or a noticeable drop in energy production. Turns out they only monitored us for the first 48 h and then it is up to us to monitor our solar system after the 48 h.
2) promised us a gift card as a perk discount, never seen that discount promise yet 2 months later
3) told us that the install will only take a day and needn't have to be home, took two days, short staffed, and ended having to take day off to make sure it was done.
3) CEO promised us compensation for that lost day wages, nothing yet materialize from that promise
8 years ago
Reply from Solcius
Rey, we are sorry to hear about your frustrating experience. We will make sure that we pass these comments on to My Smart House. As their installation provider, we only have control over the install. We make sure to supply our dealer partners with feedback from customers so that they can resolve issues and fulfill promises. Please let us know if there is anything we can help you with concerning the installation process of your new system!
Dec. 28th, 2018
Daniel Sallee Mesa, AZ
Company sent a gentleman out for site survey. First crew came to do installation and and wanted to know where my attic was. House is a flat roof house no attic. They then told me that they did not know how to install on a foam roof and were going to need some one else to come out. Week later 2nd crew arrives wants to know where the attic is. Does sloppy installation. 3rd crew comes out and has to do a complete reinstall.
8 years ago
Reply from Solcius
We apologize for any inconvenience you experienced during the process of going solar. We hope we can improve your experience going forward!
Mar. 29th, 2019
