Solar is Freedom Reviews
4.9
6.8
Overall Score
Dale Wemmer Warsaw, IN
The panels are up and working great. The install went well even though it was two months behind schedule. After the install it took several weeks for them to communicate to the power company to get us switched over to net metering. Next they promised they would monitor our system 24-7 so if anything was wrong they would know it right away. The monitoring system quit working after just a few weeks and it took three months and several phone calls and emails before they came out and fixed it. In other words, they do not monitor the system like they say. They told us we had two months before we had to start making payments on the system. Then we found out we were accruing interest during that two months so the first two payments went to just paying the accrued interest. Lastly, when filing for the tax credit we find out we can only claim the amount spent on materials, not labor. They told we would be able to claim the full amount. That is wrong and deceiving! Trying to get the information to file taxes has been like pulling teeth.
4 years ago
Reply from Solar is Freedom
Thank you so much for your constructive feedback. We take customer satisfaction very seriously and always work to set the right expectations. We certainly would never want over promise and under deliver so it's important we address your issue. If you kindly email customersuccess@solarisfreedom.com will get right on it!
Feb. 4th, 2022
Rocky Beatty Hamilton, OH
bad cust service want answer phone for 4 days inverter bad no reply to let me know what going on
5 years ago
Reply from Solar is Freedom
Solar is Freedom has diagnosed the problem as an under performing inverter. The warranty claim has been accepted and we will be out to replace!
Oct. 7th, 2021
