Solar is Freedom Reviews

I am honestly wondering if this company pays people to take down negative reviews. We can't be the only ones having issues with this company judging by our experience so far. Here is our honest review. Mid Feb 2022, Our breakers for our solar panels caught fire, burning up the 2 solar panel breakers and 5 surrounding breakers. Solar is freedom was contacted and sent the pictures. We were told the pics were getting "sent up the food chain". My husband had to contact them multiple times a week, for 3 weeks, before someone finally came out to take a look. In the mean time, we hired our own electrician to fix the surrounding breakers for peace of mind. The solar is freedom technicians came out, and they really were the only good thing about this whole experience so far (got them installed Oct 2020 and they have worked properly off and on. Nov 2021 we were told we may need a stronger inverter but never heard anything else). Al and his co technician that came along were so helpful. They explained what was wrong and possible solutions. They replaced the breakers and got the system running again. A "higher up" told them to leave it and go. Al went back down to check the system and the amps were past the maximum allowed and were raising fast. So he shut it back down, saying he wasn't comfortable leaving the system on with this happening. We appreciated Al so much because he actually cared about what was happening and could happen to our house. We are still in limbo with our system. The service manager of the cincinnati office was giving us the runaround about how this is Duke's fault and not theirs. Called duke and they said it is nothing on their end. Even Solar is freedom's tech kept saying there is a major issue with the system. It's a major problem. But the service manager kept down playing it. This experience has not been worth it so far and if we could go back in time we would definitely not go with this company.