Powur Solar: Read 72 User Reviews From Real Homeowners

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Verified Customer

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Oscar

Everything was good. I was satisfied. They are really friendly and helpful.

5 years ago

Reply from Powur Solar

Thank you Oscar for your positive review!

Dec. 4th, 2020

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Verified Customer

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Amarjit

My bill is still high. It is almost a hundred dollar difference but they told me it was going to be more like a hundred and eighty dollars.

5 years ago

Reply from Powur Solar

Amarjit, sorry to hear that you are not getting the most saving possible, hope you are enjoying the extra $100 saving you have achieved.

Dec. 4th, 2020

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Verified Customer

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Charlie

It is still not turned on yet. It has been negative overall working with them.

5 years ago

Reply from Powur Solar

Charlie, we are sorry to hear about your negative experience, I will let our Ops Team know about your feedback.

Dec. 4th, 2020

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Verified Customer

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Chris

Great service, informative consultant, very competitive pricing

5 years ago

Reply from Powur Solar

Excellent, thank you for the positive review!

Dec. 4th, 2020

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Verified Customer

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Thomas Lynch

After installation support has been nonexistent. They don’t help me at all. I am not really saving money and they left my roof open for leakage. What they offer is crap.

5 years ago Edited September 14, 2021

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Verified Customer

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Sheldon Reece

Because my system still is not up and running. Nothing i was told have been done . I am very unsatisfied with the company and will not recommend them to anyone at this time.

5 years ago

Reply from Powur Solar

Hello Sheldon, we will get our Operations team to reach out to you and get these issues resolved.

Nov. 20th, 2020

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John Schloeter Tampa, FL

Nothing, they are terrible. They install my system in March 2021 and it stopped working in June 2021, we are in April 2022 and it still has not been fixed. Customer service is terrible, they have no idea what they are doing and do not respond to emails or calls I have been paying double for the panels and my electric utility and they are not even taking responsibility for any of these costs.

4 years ago

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Verified Customer

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Todd

The representative I am dealing is great but the electric company they use as a subcontractor to install my equipment is terrible.

5 years ago

Reply from Powur Solar

Sorry to hear that our installation partner did not live up to your expectations, I will let our Operations Team know about your feedback.

Dec. 4th, 2020

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Verified Customer

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Marcial

I was disappointed in the followup of the installer and the support after its installed

5 years ago Edited September 14, 2021

Reply from Powur Solar

Marcial, this is not the kind of service we are known for and we apologize for the communication issues. I will reach out to our Ops Team and let them know your feedback.

Dec. 4th, 2020

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Verified Customer

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Emilyn

Customer support was helpful. Installation was fine. The equipment works okay.

5 years ago

Reply from Powur Solar

Thank you for your positive review!

Dec. 4th, 2020

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Verified Customer

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Nadezda

Because it's been four months and I'm paying for solar panels that are still not connected or activated

5 years ago

Reply from Powur Solar

We apologize for any issues you are facing as a result of not being connected, I will send this feedback to our Ops Team.

Dec. 4th, 2020

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Gregory Huntington Beach, CA

Never met any deadlines. Would not return my calls. Charging me 2650 to cancel after they continued to push back the project. Did not get a permit for my electrical panel. Worse experience I’ve had with any company. Please be careful with this company.

4 years ago

Reply from Powur Solar

Hi there Gregory, thank you for taking time out of your day to bring this to our attention . We apologize for the experience you had with our team. We set a high standard for ourselves, and we’re disappointed to hear you didn’t experience this level of work ethic. If you would email customercare@powur.com with your full name and address, we'd like to rectify your situation. We've alerted our head customer specialist to anticipate your email in order to resolve this situation with a solution that you find fair and that meets your expectations. Again, thank you for bringing this to our attention.

Mar. 23rd, 2022

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Hyeong Gold Wilmington, NC

Great company, good prices, excellent 30-year full warranty, and the best customer service in North Carolina.

4 years ago

Reply from Powur Solar

Hey there Hyeong, we really appreciate you taking the time to spread the word about your experience! We’re thrilled you’ve decided to join the Powur family and that you’ve received the premium level of service we pride ourselves on. Enjoy your new solar system and enjoy your lower utility bill!

Mar. 23rd, 2022

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James Walters Red Oak, TX

From the get go, its been a horrible experience. Numerous delays in getting the system installed, and the company is horrible about responding to requests. Have had the system installed for 3 months and already had several components replaced, but it's completely stopped working now and they aren't responding to my inquiries.

5 years ago

Reply from Powur Solar

Dear Mr. Walters, we are sorry to know that you had to experience this issue with your system and that your communication experience with us was not satisfactory. We apologize for the inconveniences caused.

As mentioned through our email communications with you, on October 5th our service provider did a site visit to check your system. They were able to solve the issue you reported. Since then, your system is back up and running. The issue happened because your system required a firmware update. We are happy to report that the issue had nothing to do with the actual installation of your system.

Please, know we always strive to provide a satisfactory resolution to any problems our customers could experience. If you have any other issues with your system in the future, please get in touch with us at customercare@powur.com.

Also, based on your communication experience with us, we will make sure to improve it to provide an ever better experience. Thank you for your feedback.

Nov. 24th, 2021

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Lawrence Richards Clermont, FL

Signed contract in October 2020 and salesperson said will be up and running in 6 weeks. Now Powur company Account Manager says may take 3 months or more That means in 2021 March or April. I may not be able to use IRS TAX CREDIT FOR 2020. AVOID THIS POWUR COMPANY GO WITH A BIGGER CORPORATION.

5 years ago Edited September 14, 2021

Reply from Powur Solar

We apologize for the delays but due to COVID restrictions many of the local permitting offices and installation crews are down staff and this is causing delays in installation completion.

Dec. 4th, 2020

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Verified Customer

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Brenda

Customer support is fine and installation went smoothly.

5 years ago

Reply from Powur Solar

Thank you for your positive review!

Dec. 4th, 2020

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Verified Customer

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Stephania Smith

Because we have had them for 2 months now and we're having nothing but trouble with thim

5 years ago

Reply from Powur Solar

Stephania, this is not acceptable to us, we will get our Operations Team to reach out to you to get your issues resolved.

Nov. 20th, 2020

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Verified Customer

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Jose Hernandez

I have the same bill from the company electric

5 years ago

Reply from Powur Solar

Hello Jose, you should be seeing a reduction in the energy being pulled from the utility, if this is not the case please reach out to your Sales Consultant for details on how to read your new bill. Going solar does not eliminate receiving a paper bill from the utility, net metering should be occurring and you should see that reflected in the bill.

Nov. 20th, 2020

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PRAKASH P San Diego, CA

Got my refund.. Thank you, Lana V. from Powur for excellent support.

5 years ago Edited September 14, 2021

Reply from Powur Solar

Thanks Prakash- We hope to support you on your project when you can move forward in the future. And yes we agree Lana is fantastic!

May. 24th, 2021

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Verified Customer

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Anonymous

Because they took forever to complete the installation

5 years ago

Reply from Powur Solar

This is unfortunate, we apologize for any inconvenience this caused, hopefully you are enjoying your new system and saving money on your energy costs.

Dec. 4th, 2020

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Verified Customer

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Roberto Valdez Jr

Because I'm still getting a light bill over $200

5 years ago

Reply from Powur Solar

This is unfortunate for sure, I will get one of our customer care folks to reach out to you.

Nov. 24th, 2020

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Verified Customer

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Eduardo

Have not been able to use since it is not connected

5 years ago

Reply from Powur Solar

Eduardo, please reach out to the Sales Consultant that sold you the system in order to receive some guidance on usage of your system. If the utility gave you Permission to Operate then the system should be working.

Nov. 20th, 2020

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