POWERHOME Solar Reviews

We had power home install a system just over 2 years ago. So far it hasn't worked they have sent crews out and always the same thing. They come up with some excuse why it wasn't working. We have not got a total of $10.00 off our electric bill in all the time it has been on. We had to go on a payment plan with the electric company becaue we don't get anything out of the solar system and are on a fixed income. We now have an electric bill of almost $1900.00. I called them again today and was told it is working fine and to wait a few days to see if there was any change. We got .57 cents off our bill this month from the solar system. If your smart you will not buy from Power Home Solor

The installation was great, they were a month early. In November we found we were not generating and contacted the company. They told us a part was damaged. They ordered it and would call us when it was in to install. We heard nothing for a month so we called they said the part was not in so we started calling every week with the same results. Three weeks ago they called us to set up for installation 2/11. They texted on 2/10 saying they would be here on 2/11. Then called on 2/11 saying the part is not in. Now they want to setup for installation for some time in April. I am paying for a system and an electric bill. I will tell anyone the concept of solar is great but do not go with this company. If you can’t get the part then put me in a new system that you can get. You are doing installations everyday.

Had these folks out to provide a bid for a residential solar system. The field rep was very helpful and provided good information. My first “red flag” was their business plan. The rep outlined their geographical footprint (in the northeast and eastern states with a strategy of moving west. The rep then explained they decided to expand into Texas after the unusual winter we had experienced this year. No quality company changes their strategic business plan because of a meteorological anomaly. That is a knee jerk opportunistic reaction to pray on victims of a weather event. My caution was solidified when introduced to the “closer/sales manager”and we were instantly turned off. Very pushy and had a rebuttal for everything we felt were negatives. I felt like I was dealing with a sleazy used car salesman. DON’T WASTE YOUR TIME!! Over priced and the loan terms are a trap. STAY AWAY!

The salesman was very nice but when he got to the end it was either sign up now or we aren’t coming back here. Who makes a $60,000 decision without thinking about it for a day or a week? I asked this and was told repeatedly that they don’t look back, only forward. They can’t waste more time coming back out. You don’t need to come back out to do anything. You already made the pitch. Oh, well we get rid of your information if you say no. Then he gets the closer, Charlie, on the phone. Charlie talks to us like we are 5 years old and need a soft, patronizing tone. I explain that we don’t make decisions of this magnitude on a whim. He wants a “soft approval” blah blah blah. I tell him, I’m done. Goodbye Charlie. I wouldn’t do business with this company simply because they want to pressure you into signing up right now. No extra thought required. Oh, and the salesman kept saying the owner must know what he’s doing because he’s a billionaire. Yeah, because he pressures people into buying things. It felt like a time share spiel. Save your time. Go with someone else.

Still waiting on my systems new meter so I can get credits. Company has been here 4 times to place labels and take pictures of the same labels. customer service called 5 times for the same labels asking to schedule a time. Still don’t have the city sign off……5 months later. Sales guys is typical sales person. Sold it and never answered again. Calculator for savings is way off. Asked for a credit due to delay and they respond with cookie cutter apology and never address your concerns. DO NOT give this company a a dime of your money. Not worth the hassle and the savings are not even at 50% of what they stated during the sales pitch .

I made the terrible mistake to sign their awful contract to get over $70785 worth of equipment, (according to them), installed on my barn roof. My tax accountant was the first to question the extreme price tag of the system when he told me he had never seen such an expensive system with any of his other clients. When he heard that I was to use the "possible tax rebate of $18404.10" that I was to maybe get next year and pay down the loan or else be stuck with an even higher monthly payment he said I was being ripped off and should back out of the contract, since nothing had been installed yet. I went ahead and called another solar company to get a quote matching the equipment that Powerhome Solar was putting on my roof and shockingly learned that the other company would install the exact same system for $37934!!! My wife just underwent surgery to have a brain tumor removed, needless to say we have better places to put our money than grossly overpriced solar panels. No physical work had been done yet at all by PHS, just some plans had been drawn and a permit had been pulled. I went ahead and cancelled the loan for the financing of the project, effectively stopping the transaction, leaning on section 12 of the contract. "If Buyer cancels this Agreement following the three (3) day right to cancel period, then, except as otherwise prohibited by applicable law, Buyer will be liable for all costs incurred by Contractor up to and including the date of cancellation, including any building permit fees." PHS accepted my cancellation after 10 days sending me an invoice over $4200. I requested an itemized list of the costs incurred by them and was told to just pay the lump sum, I won't be provided with an itemized list, since they could contractually be charging me 10% of the project costs after the 3 day right to cancel if they chose to and I should be grateful they didn't do so. This company is PREDATORY, RUTHLESS and GROSSLY OVERPRICED. Get your solar panels somewhere else or you will regret it.

STAY AWAY!!! I had a system installed in November 2020 yesterday 6/4/2021 we failed another inspection. They have had to move panels twice on my roof already. Now with this failed inspection there are 4 more panels to be moved. However there is nowhere else to move them. Not to mention the completely crap job they did at patching the damage to my roof from the other panels that had to be moved. They keep sending technicians that have no idea what they are coming to make adjustments to, and who don't have materials with them needed either. The last person they sent to go over the job with my inspector was an electrician. Our current issue however is not passing building code. While the electrician was at my home waiting for the inspector however, he did find several more issues with how the electrical was ran during the installation. So great, I have more failed inspections to come. ARE YOU SERIOUS... GER YOUR HEADS OUT OF YOUR ARS!!! This is not even scratching the surface at my dis satisfaction with this company. I have had solar installed on homes before in other states and had wonderful experiences. Power Home is just interested in the sale there quality of work and customer satisfaction is in the crapper. GO ANYWHERE ELSE!!!

It took them 4 days to make the install. I have cables hanging in my garage, my home is sided with Hardyboard siding, and they broke it, and drilled holes in it they didnt use. But the worst thing is, my roof is leaking, in multiple places, and it did not leak prior to them installing the panels on my roof. I have called them about it, and they did send a repair man for the siding, and he done a good job. But the crew to fix my leaks , smeared a little silicone around and left, and my roof is still leaking.

First it took a year to get the unit operational. The customer service is pathetic. They claimed they monitor your unit, but monitoring is your job. A month after it passed its 4th inspection the pv link was faulty and powerhome couldn't get a technician out for month. Also, there are absolutely no savings in the winter and that was told to me by powerhome but prior to the sale i was told my electric bill would be no more than 30-40 dollars. Please beware of this company

RUN from this company. I told them I was not interested after the high pressure sales of the first meeting, so they decide it is a great idea to proceed to call my work number, 2-3 times a day, every day, for over a month. Never been more thankful for caller ID. After seeing all of these one star reviews, I clearly dodged a bullet. The next time they call my work (which presumably will be tomorrow), it will not be pretty

I would give it negative stars if I could. Was installed in November 2020 and have been waiting 6 months now to get final approval and actually turn the system on. I've been paying on the system since February though. The sales lady was nice and that's about the only good thing I can say. The crew came out and showed no care for my property. Cut through telephone lines and drainage system without attempting to inform me of the damage. Cracked my driveway and destroyed my lawn driving the bobcat all over. Worst experience with a contractor ever

Power Home Solar, LLC sold us on this solar program being offered by Ameren and they are required to offer a percentage of its customers solar. At 66 years old I now stuck with a 20 year loan that will end up costing me $72,000. They have a class action lawsuit, a business insider investigation, and almost 300 complaints on the BBB website!!! I encourage you to research this company. I hope they all sleep at night knowing what they are doing to us! Oh and by the way employees have backed up Business Insider investigation

One star is too generous. Sales men are there to make money but I can not believe how many lies we were told. He admitted to me that he does not offer the other options or the cheaper options. I looked local and found a man that would give me a similar system, better, and for less than half the price. I'm saying, don't go in being aware of all your options, don't have anything to do with them. YOU HAVE BEEN WARNED.

Awful. I have had the panels on my home since April and it is now November and they are still not working or if they are working, I have no idea. I am now paying on the loan AND a high electric bill and Powerhome keeps giving me the run-around.

The salesman, Mike, was very nice and professional. High-pressure sales tactics made my spidey senses tingle. In the end, I didn't sign the contract because the price was just too high. My gut feeling was that I was being taken for a ride. After some research and seeing the reviews and complaints about PHS, I feel like a dodged a bullet.

I’ve been arguing with them for months over equipment that is not working. I’ve constantly been getting the run around with no end in site. They promise a lot but deliver nothing. Very frustrating company to deal with. Stay away from them.

Don't use these folks they bombarded us with calls daily. Salesman gave us a long list of BS. Thank God he said we didn't qualify got the same system for less and reliability here sucks. Never on time and do not return calls. Did not get all information needed to qualify us, it was a gift to be denied🙃😊 negative 3 stars(-3)

Almost one year into having the initial installation "completed." Four failed inspections, a dozen service calls, and wear and tear on my family... the panels are STILL not operational!!! Avoid this company at all cost. If anyone has info on a class action lawsuit, please let me know!

This is a terrible company. I have to have my roof replaced and i need to pay them 2900.00 to take the solar panels down. The roof is leaking and i have mold my 3 bedrooms. They are not helpful at all. I am looking a legal options They did not tell me about this. Please dont install their solar panels.

The reason why I'm giving one star is because I'm completely disappointed . I've had my system for almost 6 month and it only worked correctly for about a couple of weeks if that.

Have been 8 months and I am still not completely hooked up have been lied to on several occasions. They have been hear 10 times still not complete. Wish I would have never have gotten Solar BUYER BE WARE

This is the worst company that I have ever worked with in my lifetime. I am 70 years old! Their customer service is horrible. The company treats their employees horribly. Never ever use this company.

Power Home Solar quoted me way to much for a system to the point of being ridiculous. No way was I going to pay that.