POWERHOME Solar Reviews
Is This Your Business?2.9
4.0
Overall Score
Review Source
Cheryl Lloyd Winchester, VA
Mrs. April C is a true blessing! I loss power due to the snow storm, and the backup solar and battery systems didn't work. I spoke with several PWS agents who could not help me.
And then I spoke with April C, she answered my questions and immediately scheduled a service appointment to address the issue. She also arranged to reimburse me for the loss of groceries due to the failure of the load management system.
4 years ago
Reply from POWERHOME Solar
Cheryl, thank you for sharing your experience with us. Indeed, it is our goal to always help customers, and we are very glad we could do that for you. Thank you.
Feb. 15th, 2022
MrsP Moneta, VA
So far an excellent experience. Honest and smart sales personnel. Excellent installation team. Caring support personnel. System gets inspected by the county next week then turned on by us and Southside Electric. Will let you know how the last steps go. So far the rating is excellent. Can't wait to do our share to help Mother Earth and to see the electric bills go down.
4 years ago
Reply from POWERHOME Solar
Ha, love the Mother Earth reference! Yes, it's all of our jobs to take care of her. You're doing that by going solar. All of our best to you!
Feb. 15th, 2022
Review Source
Andy Henderson Alexandria, IN
Great company and product, but the communication is extremely lacking. We signed up to get the unit in July 2021 and was told it would be installed before the end of the year. It wasn’t installed until the middle of January 2022. We went several weeks with no word and when we did get word it was through a text; so impersonal. The text read the same every time “we are finalizing your system and we will call to make arrangements for install in 2-3 weeks”. This happened 4 months straight. Those and his installation crew were awesome!! He explained how the system works and answered questions that he could. I hope going forward the company doesn’t just leave us in the dark, as far as the rebate and paperwork needed for taxes.
4 years ago
Reply from POWERHOME Solar
Hello Andy, We do appreciate your feedback, as we do want to provide the best communication to our valued customers. We are working to better the process with of the preferred contact methods for our customers. Our representative will be reaching out to you to address any questions or concerns that you may have to better your experience here wit PowerHome Solar.
Jan. 25th, 2022
Jeff in MI Saginaw, MI
Overall, very satisfied with whole system. Everyone was a professional, and took their job very seriously. The project planning, and execution was not without glitches, but every issue got addressed quickly, and to my satisfaction. I am an engineer and have managed many projects myself, and I give these guys high marks for the coordination of the whole project, from beginning to end. Inspections went very well - it is clear the installation crew did a high-quality job.
I agree with other reviews that these guys are not the lowest priced option, but I have always believed that you get what you pay for. I watched these guys like a hawk during installation, and they did very good work. I did catch one rather significant error, and they corrected it immediately.
Bottom Line: we installed a 7.4 kW system and the system has been producing anywhere from 10 kWH to almost 40 kWH each day for the first month of full operation, with a peak generating capacity of 6.7 kW. I will be anxious to see the impact on the first full billing cycle, which will be next month’s bill. So far - very satisfied.
5 years ago
Reply from POWERHOME Solar
Hello Jeff!
We are extremely pleased to hear you are satisfied and any concern has been addressed. If there is any further assistance needed please feel free to reach out to our Customer Solutions Department to receive the additional assistance that you need.
Customer Solutions: 833-423-1132 opt. 3
Thank You!
We are extremely pleased to hear you are satisfied and any concern has been addressed. If there is any further assistance needed please feel free to reach out to our Customer Solutions Department to receive the additional assistance that you need.
Customer Solutions: 833-423-1132 opt. 3
Thank You!
Oct. 27th, 2021
Gary Johnson Ellijay, GA
Installed and operational. Actually works very well but properly installed as backup for all my critical services, seems to have lowered my power bill, and backup works well. Customer service is very hard to get to and they have bee out 3 times and still have not resolved my issues!
The tax benefits are significant and help justify the high price!
I need a direct number for customer service so I can discuss my situation with a technical person that can clearly define my issues and we can get it fixed properly.
If those issues are resolved my only complaint would be the hard to navigate customer service process! The syste, panels and battery back up all work well, but getting service is a real issue!!
4 years ago
Reply from POWERHOME Solar
Hi Gary, we are glad to hear that you are enjoying your system! We have located your account in our system and will send your contact information over to our team so they can better assist you with your technical issues. We appreciate your patience.
Apr. 5th, 2022
Review Source
Clydesdale 528 Warrenton, VA
I had to wait 2 weeks for repair service. But once rhe technicians arrived they diagnosed the problem and made the appropriate repair. The technicians went beyond that and replaced all the simular components with updated ones to obvert any future equipment failures.
4 years ago
Reply from POWERHOME Solar
Hello,
We appreciate your feedback and we happy our technicians were able to provide you with the best service possible. We are working on improving each area within our company to express the value of our customers. If you need any additional assistance, please let us know. Thank you!
We appreciate your feedback and we happy our technicians were able to provide you with the best service possible. We are working on improving each area within our company to express the value of our customers. If you need any additional assistance, please let us know. Thank you!
Jan. 24th, 2022
Review Source
Pam Miller Charlottesville, VA
Installation was quick and the workers cleaned up afterwards. Had a problem with an error code on the number 2 battery. Called in and requested a call back. Got a return call within 15 minutes. Due to recent snow and ice we were unable to get to the box and so Tech support had Generac fix the issue remotely. I highly recommend this company.
4 years ago
Reply from POWERHOME Solar
Hello Pam,
We are so happy you have had a great experience with PowerHome Solar so far and that we were able to help you out so quickly. We love hearing that our customers are having the White Glove Experience!
We are so happy you have had a great experience with PowerHome Solar so far and that we were able to help you out so quickly. We love hearing that our customers are having the White Glove Experience!
Jan. 21st, 2022
Review Source
Clifton VanArtsdalen Shickshinny, PA
That five star rating is for today. It does not represent the total experience with power home. The representative I worked with today answered all my questions and is helping me. But I have experience a difference between verbal expectations an actual written expectations
4 years ago
Reply from POWERHOME Solar
Hello Clifton,
We truly appreciate your feedback regarding your recent and past experience! It is a pleasure to know that you are pleased with today's performance. We are working diligently on enhancing each area within our company to express the value of our customers. If you have any additional assistance that is needed please be sure to contact us!
Thank you!
We truly appreciate your feedback regarding your recent and past experience! It is a pleasure to know that you are pleased with today's performance. We are working diligently on enhancing each area within our company to express the value of our customers. If you have any additional assistance that is needed please be sure to contact us!
Thank you!
Dec. 28th, 2021
Tammy Davis Willow Springs, NC
Over all it took to long to get my solar panels fix. It took four different crews to come out .last crew is the one that got everything right without a problem. I want to thank the young lady that made everything possible because she went above the call of her job to make sure everything went right and send the most awesome crew that respectful and so helping. Thank you Allison props
4 years ago Edited December 31, 2021
Reply from POWERHOME Solar
Tammy,
We are so happy to hear that you have had a great experience so far. Congratulations on going solar and please do not hesitate to let us know if you need anything in the future!
We are so happy to hear that you have had a great experience so far. Congratulations on going solar and please do not hesitate to let us know if you need anything in the future!
Dec. 3rd, 2021
Charles Ghent Bristow, VA
Alison from the customer service department has been a big help and was very proactive in making sure we were kept in the loop with our recent issue. Really want to thank her for her diligence in making sure our service was complete.
4 years ago
Reply from POWERHOME Solar
Thanks for the review Charles! We're glad to hear about our team going the extra mile with our clients. That's what we're all about!
Nov. 23rd, 2021
Review Source
Dick Larkins Toronto, OH
When we have issues they do come back as many times as they have to til they get the issue solved.
We don't like how the snow lays on the panels and we can't get up on roof where they are to get them cleaned off...wish they had some kind of heating unit to melt the snow...
4 years ago
Reply from POWERHOME Solar
Hello Dick,
We truly appreciate your feedback and understand your concerns regarding the snow being on the panels. Regarding the snow being on the panels, there is an option to purchase a snow rake. PowerHome does not sell this but can direct you in the right direction to purchase. If you have any additional questions or concerns, please feel free to contact us.
Thank you!
We truly appreciate your feedback and understand your concerns regarding the snow being on the panels. Regarding the snow being on the panels, there is an option to purchase a snow rake. PowerHome does not sell this but can direct you in the right direction to purchase. If you have any additional questions or concerns, please feel free to contact us.
Thank you!
Nov. 23rd, 2021
Review Source
Frank Cochran Kansas City, MO
They seem to be a very good company. The only issue I have had is that instead of them following up when they have had an issue that could not initially be resolved, I have had to call to get the follow up. Many times when they do "attempt" to call, my phone does not ring and suddenly I see a voice-mail pop up.
Overall, I have been very satisfied with their service, quality of work, and their overall responsiveness when needing help with any issue surrounding the solar power installed at my home
4 years ago
Reply from POWERHOME Solar
Hello Frank,
Thank you so much for your feedback. We are completely apologetic for the delayed communication and are pleased to know that you are overall satisfied with your solar experience and system. However, to ensure that you receive the most reliable communication I want to provide you with our Customer Solutions number which is 833-423-1132 option #3. In addition, a representative will reach out to you to provide their contact information as well. Again, thank you so much for your feedback and we look forward to working with you.
Thank you!
Thank you so much for your feedback. We are completely apologetic for the delayed communication and are pleased to know that you are overall satisfied with your solar experience and system. However, to ensure that you receive the most reliable communication I want to provide you with our Customer Solutions number which is 833-423-1132 option #3. In addition, a representative will reach out to you to provide their contact information as well. Again, thank you so much for your feedback and we look forward to working with you.
Thank you!
Nov. 8th, 2021
Review Source
Zonda Lafayette, IN
They were punctual and courteous. Very professional and did an excellent job. They explained everything they were doing. Anything that wasn’t working initially, they were quick to send a skilled technician to correct it. Now everything works great.
4 years ago
Reply from POWERHOME Solar
Hello Zonda,
We are so happy to hear that you had a wonderful experience with our staff and Powerhome Solar and that you are happy with your systems performance! We pride ourselves on white glove service and I am happy to hear you received that.
We are so happy to hear that you had a wonderful experience with our staff and Powerhome Solar and that you are happy with your systems performance! We pride ourselves on white glove service and I am happy to hear you received that.
Nov. 2nd, 2021
Darla Burghdoff Saline, LA
After much deliberation, we decided to install solar with PHS. The crew was very efficient and professional in the installation. My only complaint was that the electrician was in a hurry to leave and proceeded to go through the instructions of the monitoring/control panel so fast that I could not keep up. I told him so. So he tool my cell phone and took a video of what he was trying to explain....still confusing. I watched the video several times, but again, so fast I had a hard time following or knowing what it all really meant. Mind you we are in our late 60's to early 70's...so not as quick as a 30 something. Our light bills have not been $20 like we were led to believe. When I called them I was told it might take 3 months to adjust. 3 months?! In the meantime we are paying light bills plus the monthly fee for the solar panels. Then we got a call from the loan company that PHS uses. They now want us to refinance our mortgage and roll in the full cost of the system! That was not talked about before. We just refinanced a year ago....not sure I want to go through all that again. Will need to hear what they have to say. It will save us money they said....yeah, like the solar panels do?! Not seeing it yet. Guess this is more for younger people. We'll see.
5 years ago
Reply from POWERHOME Solar
Hello,
We appreciate your feedback and we are actively looking to locate your account so that we can reach out to you. Could you please verify the state you are in? We are truly sorry you do not feel you were given enough time to understand the system and we would like to reach out and help walk you through it again. We can also end you the user manual for any future reference. As for your system production itself, we will gladly pull up your monitoring account and verify that everything is operating as it should once we can verify the account itself.
Please get back with us regarding the state your account is in and we will reach out as soon as possible.
We appreciate your feedback and we are actively looking to locate your account so that we can reach out to you. Could you please verify the state you are in? We are truly sorry you do not feel you were given enough time to understand the system and we would like to reach out and help walk you through it again. We can also end you the user manual for any future reference. As for your system production itself, we will gladly pull up your monitoring account and verify that everything is operating as it should once we can verify the account itself.
Please get back with us regarding the state your account is in and we will reach out as soon as possible.
Sep. 22nd, 2021
Reef Morse Westland, MI
Cost was a bit high but the installers were excellent. Got approval to turn on the unit in a week. Only difficulty was that the array was located under a big tree that had to be cut down. I bought a 4.3 kW array and have been getting 20-25 kWH on sunny days. I want to expand the system as I have an electric car. All in all a pleasant experience with few glitches.
5 years ago
Reply from POWERHOME Solar
Hello Reef,
We truly appreciate your feedback! If you are still interested in expanding your system please respond with the name that is listed on the account. Once confirmed, I will follow up with a phone to further assist you. We look forward to working with you!
Thank You!
We truly appreciate your feedback! If you are still interested in expanding your system please respond with the name that is listed on the account. Once confirmed, I will follow up with a phone to further assist you. We look forward to working with you!
Thank You!
Oct. 27th, 2021
Review Source
Philip McPherson TX
The replacement of my failed inverter went well. The technicians were well versed in what they needed to do. One challenge they had was the van they were given to use for the work did not have all the tools necessary to properly perform the task.
4 years ago
Reply from POWERHOME Solar
Hello Philip, I am happy to hear that your site visit regarding your inverter replacement went well. A representative will be reaching out to you to retrieve more information regarding the challenges that the crew on site endured. We do appreciate your feedback.
Feb. 4th, 2022
Review Source
Thomas Diggs III Poquoson, VA
I am not experiencing as great of a savings as I thought I would. I am breaking even after paying the bills. I am also disappointed with the snap fuses blowing out and I have to catch it myself. The monitoring of the system is not what I thought it would be. It takes a couple of weeks to get a repair and at least a couple of hours on the phone to get someone. The service people coming out, however, are great and work diligently to fix any problem I have.
4 years ago
Reply from POWERHOME Solar
Mr. Diggs,
We will be reaching out you in regards to your review to try and help answer any questions or concerns you might have. We are happy that you have had a great experience with our service team, but do want to ensure that all your questions and concerns have been answered.
We will be reaching out you in regards to your review to try and help answer any questions or concerns you might have. We are happy that you have had a great experience with our service team, but do want to ensure that all your questions and concerns have been answered.
Jan. 26th, 2022
Review Source
Jewel Richardson Livonia, MI
They always respond quickly to any questions or problems we experience. We have been very happy with their services. We have had several outages since the panels were installed. It has been a relief to have the backup power.
4 years ago
Reply from POWERHOME Solar
Thanks for the review! Helping our customers own their power is our mission and we're glad to hear we've helped you do that!
Nov. 23rd, 2021
Review Source
Chrysisse McDonald Knoxville, TN
The snaps keep failing. We do not have satisfaction that the system will work and produce power when needed. In 10 months of operation we have needed repair of parts four times. That is unacceptable!
Although Power Home has been good about changing the damaged parts, the reliability is in question. I am on oxygen and need a concentrator to provide supplemental O2. Reliability is essential!!
4 years ago
Reply from POWERHOME Solar
Hello Chrysisse,
We completely understand your concerns regarding the system performance. A representative has tried to contact you last week to address any additional concerns. First chance you have to respond to the email that was additionally sent, please feel free to do so. We want to assure you there is stability with your system and we will complete any service to ensure the same mistake is not repeated. I have confirmed your system is doing great and hope this continues. We truly appreciate your feedback as a valued customer of PowerHome.
Thank You!
We completely understand your concerns regarding the system performance. A representative has tried to contact you last week to address any additional concerns. First chance you have to respond to the email that was additionally sent, please feel free to do so. We want to assure you there is stability with your system and we will complete any service to ensure the same mistake is not repeated. I have confirmed your system is doing great and hope this continues. We truly appreciate your feedback as a valued customer of PowerHome.
Thank You!
Nov. 22nd, 2021
Review Source
Vigilante4 Justice Princeton, IN
Buyer BEWARE; We spent 2 hours with a regional manager, young guy (22). We were very impressed with his salesmanship. He had all these graphs on his iPad and our usage which was 9kw per day average. We asked tons of questions. He told us he’d go to his car and send us a complete quote from his car before he left the driveway. That didn’t happen l…he didn’t even send me any kind of quote.. and then when I asked him to please send a full quote explaining the type of panels how many there are the warranty and what the entire contract terms, he then asked where do you want me to send it. I told him and then he went on to say well our contracts are proprietary….I’m like….ok,?????so….what are you hiding?! Do you expect me to spend $65,000 on your word??? Just send me the contract. Well guess what? It never came. He knew he quoted us way too high and this company clearly does not want any competition or want you comparing their price and what it includes to someone else’s otherwise theyd have no problem giving you a full quote so you know what you’re getting.
4 years ago
Reply from POWERHOME Solar
Hello,
I apologize for the bad sales experience you had with one of our sales team members. I would love to reach out and speak with you but I am unable to locate your account with the username provided. If you could please give us the name on your account we will have someone reach out to you. I do want to assure you that Powerhome Solar basis it’s price on current market values and we do not want you or anyone to feel that we are not being honest or upfront. I look forward to your response so we can reach out and discuss this further.
I apologize for the bad sales experience you had with one of our sales team members. I would love to reach out and speak with you but I am unable to locate your account with the username provided. If you could please give us the name on your account we will have someone reach out to you. I do want to assure you that Powerhome Solar basis it’s price on current market values and we do not want you or anyone to feel that we are not being honest or upfront. I look forward to your response so we can reach out and discuss this further.
Nov. 2nd, 2021
D & K Cleveland, TN
This company gets a 3 rating because a fantastic field representative did a great job of explaining my homes requirements. The initial salesman was rude in his tone of voice and got upset when I questioned the negative reviews. After the pricing quote the rep had to hand us off to a closer, his manager. He shot us down for not closing on the spot. We were getting 2 more bids. He had a hissy and therefor we will not buy from this company. Had we taped this conversation, we feel he should have been fired!
5 years ago
Virgil Zeller Allegan, MI
We had power home install a system just over 2 years ago. So far it hasn't worked they have sent crews out and always the same thing. They come up with some excuse why it wasn't working. We have not got a total of $10.00 off our electric bill in all the time it has been on. We had to go on a payment plan with the electric company becaue we don't get anything out of the solar system and are on a fixed income. We now have an electric bill of almost $1900.00. I called them again today and was told it is working fine and to wait a few days to see if there was any change. We got .57 cents off our bill this month from the solar system. If your smart you will not buy from Power Home Solor
4 years ago
Reply from POWERHOME Solar
Hi Virgil, we apologize for the inconvenience and want to address you issues at hand. We have located your account in our system and will have a team member reach out to you. We appreciate your patience.
Apr. 20th, 2022
Review Source
Anthony Mangeno Mount Pleasant, MI
You guys are the worst company ever and I wish I would have never of went with you guys your program is nothing but lies you guys deserve no star rating now I'm stuck with 25 years worth of payments and no solar system and a electric bill and my solor system payment is higher then the electric bill and your whole insensitive program for the 26% payback to help pay down your solor system so the payments don't go up what a joke and nothing but lies that is .
You guys tell your customers that your going to do this and that then come in and do the total opposite , you guys are very unorganized , and perfeshinble , but what do you care you have been paid so what do you care right
4 years ago
Reply from POWERHOME Solar
Hi Anthony, we are sorry to hear about your unsatisfactory experience and want to resolve these issues for you. We have located your account in our system and will have a team member reach out to you. We appreciate your patience.
Apr. 20th, 2022
Yolanda Smith Elkhart, IN
The installation was great, they were a month early. In November we found we were not generating and contacted the company. They told us a part was damaged. They ordered it and would call us when it was in to install. We heard nothing for a month so we called they said the part was not in so we started calling every week with the same results. Three weeks ago they called us to set up for installation 2/11. They texted on 2/10 saying they would be here on 2/11. Then called on 2/11 saying the part is not in. Now they want to setup for installation for some time in April. I am paying for a system and an electric bill. I will tell anyone the concept of solar is great but do not go with this company. If you can’t get the part then put me in a new system that you can get. You are doing installations everyday.
4 years ago
Reply from POWERHOME Solar
Yolanda, I am sorry that your experience with us has not been a good one, and I know our team is in the midst of remedying your situation after speaking with you. Thank you.
Feb. 15th, 2022
Review Source
Gary Tingler Hampton, VA
The installation went well. Service from the time of the install in September until January 2022 was bad. The system never worked properly. Communication was bad and they dropped the ball on getting Dominion Power out on getting the inspection to turn the grid on. It is January of 2022 and have not yet got a reduced electric bill.
4 years ago
Reply from POWERHOME Solar
Hello Gary,
I am sorry that you experienced delays with your install and getting your system up and running. We want all of our customers to go through the process without experiencing any frustrating issues. We will be having a specialist reach out to regarding your concerns so that we can make sure they are being addressed. We appreciate you allowing us to help resolve these for you.
I am sorry that you experienced delays with your install and getting your system up and running. We want all of our customers to go through the process without experiencing any frustrating issues. We will be having a specialist reach out to regarding your concerns so that we can make sure they are being addressed. We appreciate you allowing us to help resolve these for you.
Jan. 31st, 2022
Review Source
Katie Schemmel Chesapeake, VA
This is the WORST company. They are over priced and when they make a mistake they won’t fix it. They will make you pay for someone else to fix it. They don’t care what they destroy in your yard. They will not reimburse you like they say they will when they destroy stuff. You can’t cancel. And the product itself is subpar. Could be because they put it on the wrong side of my house where I have a 80 ft forest but the engineer knew my house better than me (sarcasm). Not worth the INSANE cost. Does not lower the bill. If you actually want a solar system that will do what is promised, THIS IS NOT THE COMPANY. I’m stuck with the crap company that I feel is just taking my money at this point and providing nothing back. Also, they don’t retain employees so don’t expect to talk to the same person in 5 months. DO NOT GET WRAPPED UO WITH THEM! YOU WILL REGRET IT!
4 years ago
Reply from POWERHOME Solar
Katie,
We are sorry to hear that you have had an unenjoyable experience with PHS so far. I have created a case regarding your issues and will be having someone from our PPR department reaching out to try and see if we can get your issues resolved. We take our customer service seriously at PHS and we want to change your experience with us thus far! We will be in contact soon.
We are sorry to hear that you have had an unenjoyable experience with PHS so far. I have created a case regarding your issues and will be having someone from our PPR department reaching out to try and see if we can get your issues resolved. We take our customer service seriously at PHS and we want to change your experience with us thus far! We will be in contact soon.
Dec. 3rd, 2021
JJ Houston, TX
Had these folks out to provide a bid for a residential solar system. The field rep was very helpful and provided good information. My first “red flag” was their business plan. The rep outlined their geographical footprint (in the northeast and eastern states with a strategy of moving west. The rep then explained they decided to expand into Texas after the unusual winter we had experienced this year. No quality company changes their strategic business plan because of a meteorological anomaly. That is a knee jerk opportunistic reaction to pray on victims of a weather event. My caution was solidified when introduced to the “closer/sales manager”and we were instantly turned off. Very pushy and had a rebuttal for everything we felt were negatives. I felt like I was dealing with a sleazy used car salesman. DON’T WASTE YOUR TIME!! Over priced and the loan terms are a trap. STAY AWAY!
5 years ago
Reply from POWERHOME Solar
Hello, we would love to speak with you more about this situation in particular, and I would personally appreciate the chance to attempt to improve your experience with us. If you wouldn't mind providing the name that would be on the account with us, I would love to look into this more. We never want our customer's to feel pushed into a decision or a situation where they have no choice. Thank you.
Sep. 3rd, 2021
Donna Walter Monroe, MI
The salesman was very nice but when he got to the end it was either sign up now or we aren’t coming back here. Who makes a $60,000 decision without thinking about it for a day or a week? I asked this and was told repeatedly that they don’t look back, only forward. They can’t waste more time coming back out. You don’t need to come back out to do anything. You already made the pitch. Oh, well we get rid of your information if you say no. Then he gets the closer, Charlie, on the phone. Charlie talks to us like we are 5 years old and need a soft, patronizing tone. I explain that we don’t make decisions of this magnitude on a whim. He wants a “soft approval” blah blah blah. I tell him, I’m done. Goodbye Charlie. I wouldn’t do business with this company simply because they want to pressure you into signing up right now. No extra thought required. Oh, and the salesman kept saying the owner must know what he’s doing because he’s a billionaire. Yeah, because he pressures people into buying things. It felt like a time share spiel. Save your time. Go with someone else.
5 years ago
Reply from POWERHOME Solar
Hello Donna!
I do apologize this was your experience. However, I would love to look into the account and see exactly who the Field Energy Consultant was that came to your home. Would you be able to update me with the name that should be on the account? I know that you cancelled but we do not want any future customer to feel pressure to make such an important decision. I look forward to your response. Thank you so much for your feedback!
I do apologize this was your experience. However, I would love to look into the account and see exactly who the Field Energy Consultant was that came to your home. Would you be able to update me with the name that should be on the account? I know that you cancelled but we do not want any future customer to feel pressure to make such an important decision. I look forward to your response. Thank you so much for your feedback!
Oct. 27th, 2021
Woodhaven project Trenton, MI
Still waiting on my systems new meter so I can get credits. Company has been here 4 times to place labels and take pictures of the same labels. customer service called 5 times for the same labels asking to schedule a time. Still don’t have the city sign off……5 months later. Sales guys is typical sales person. Sold it and never answered again. Calculator for savings is way off. Asked for a credit due to delay and they respond with cookie cutter apology and never address your
concerns. DO NOT give this company a a dime of your money. Not worth the hassle and the savings are not even at 50% of what they stated during the sales pitch .
5 years ago Edited September 14, 2021
Fredrik Buch Baltimore, MD
I made the terrible mistake to sign their awful contract to get over $70785 worth of equipment, (according to them), installed on my barn roof.
My tax accountant was the first to question the extreme price tag of the system when he told me he had never seen such an expensive system with any of his other clients.
When he heard that I was to use the "possible tax rebate of $18404.10" that I was to maybe get next year and pay down the loan or else be stuck with an even higher monthly payment he said I was being ripped off and should back out of the contract, since nothing had been installed yet.
I went ahead and called another solar company to get a quote matching the equipment that Powerhome Solar was putting on my roof and shockingly learned that the other company would install the exact same system for $37934!!!
My wife just underwent surgery to have a brain tumor removed, needless to say we have better places to put our money than grossly overpriced solar panels.
No physical work had been done yet at all by PHS, just some plans had been drawn and a permit had been pulled. I went ahead and cancelled the loan for the financing of the project, effectively stopping the transaction, leaning on section 12 of the contract.
"If Buyer cancels this Agreement following the three (3) day right to cancel period, then, except as otherwise prohibited by applicable law,
Buyer will be liable for all costs incurred by Contractor up to and including the date of cancellation, including any building permit fees."
PHS accepted my cancellation after 10 days sending me an invoice over $4200.
I requested an itemized list of the costs incurred by them and was told to just pay the lump sum, I won't be provided with an itemized list, since they could contractually be charging me 10% of the project costs after the 3 day right to cancel if they chose to and I should be grateful they didn't do so.
This company is PREDATORY, RUTHLESS and GROSSLY OVERPRICED.
Get your solar panels somewhere else or you will regret it.
5 years ago
Reply from POWERHOME Solar
Hello Fredrik,
We understand the severity of your concerns. We do apologize the quoted price was not feasible for you but additionally we are happy you were able to find a solar provider that would suffice. Regarding receiving the itemized receipt, please update me with the representatives that was not able to provide you with that and stated "just to pay the lump sum" and refused you of an itemized receipt. I would love to further look into this matter and coordinate with the representative upper management and prevent any future customer from experiencing this type of communication. PHS is very dedicated to providing the best solar system and customer service and we do not want that to be misconstrued. We appreciate your feedback.
Thank You!
We understand the severity of your concerns. We do apologize the quoted price was not feasible for you but additionally we are happy you were able to find a solar provider that would suffice. Regarding receiving the itemized receipt, please update me with the representatives that was not able to provide you with that and stated "just to pay the lump sum" and refused you of an itemized receipt. I would love to further look into this matter and coordinate with the representative upper management and prevent any future customer from experiencing this type of communication. PHS is very dedicated to providing the best solar system and customer service and we do not want that to be misconstrued. We appreciate your feedback.
Thank You!
Oct. 27th, 2021
Scott stratton Flushing, MI
STAY AWAY!!! I had a system installed in November 2020 yesterday 6/4/2021 we failed another inspection. They have had to move panels twice on my roof already. Now with this failed inspection there are 4 more panels to be moved. However there is nowhere else to move them. Not to mention the completely crap job they did at patching the damage to my roof from the other panels that had to be moved. They keep sending technicians that have no idea what they are coming to make adjustments to, and who don't have materials with them needed either. The last person they sent to go over the job with my inspector was an electrician. Our current issue however is not passing building code. While the electrician was at my home waiting for the inspector however, he did find several more issues with how the electrical was ran during the installation. So great, I have more failed inspections to come. ARE YOU SERIOUS... GER YOUR HEADS OUT OF YOUR ARS!!!
This is not even scratching the surface at my dis satisfaction with this company. I have had solar installed on homes before in other states and had wonderful experiences. Power Home is just interested in the sale there quality of work and customer satisfaction is in the crapper. GO ANYWHERE ELSE!!!
5 years ago
Reply from POWERHOME Solar
Mr. Stratton,
I am so sorry to hear about the issues that you have been dealing with thus far. We do pride ourselves at Powerhome Solar with giving our customers a great experience and white glove service. I can see in this case we have dropped the ball and for that I am truly sorry. I did review your case and see that we have since issued reimbursements for the time your system has not been up and running as well as have a set date of 11/6 to finish installation with one of our top teams. I am hopeful that this will be able to wrap up your installation and get your system up and running like it should. If you have any other issues please reach out to your concierge, as I see she has been maintaining contact throughout this with you.
I am so sorry to hear about the issues that you have been dealing with thus far. We do pride ourselves at Powerhome Solar with giving our customers a great experience and white glove service. I can see in this case we have dropped the ball and for that I am truly sorry. I did review your case and see that we have since issued reimbursements for the time your system has not been up and running as well as have a set date of 11/6 to finish installation with one of our top teams. I am hopeful that this will be able to wrap up your installation and get your system up and running like it should. If you have any other issues please reach out to your concierge, as I see she has been maintaining contact throughout this with you.
Nov. 2nd, 2021
Sandy Dickerson
It took them 4 days to make the install. I have cables hanging in my garage, my home is sided with Hardyboard siding, and they broke it, and drilled holes in it they didnt use. But the worst thing is, my roof is leaking, in multiple places, and it did not leak prior to them installing the panels on my roof. I have called them about it, and they did send a repair man for the siding, and he done a good job. But the crew to fix my leaks , smeared a little silicone around and left, and my roof is still leaking.
4 years ago
Reply from POWERHOME Solar
Hi Sandy, your roof concerns are important to us and we apologize for the inconvenience. We will have a team member reach out to you for better assistance. We appreciate your patience.
Apr. 12th, 2022
erwin alston Augusta, GA
First it took a year to get the unit operational. The customer service is pathetic. They claimed they monitor your unit, but monitoring is your job. A month after it passed its 4th inspection the pv link was faulty and powerhome couldn't get a technician out for month. Also, there are absolutely no savings in the winter and that was told to me by powerhome but prior to the sale i was told my electric bill would be no more than 30-40 dollars. Please beware of this company
4 years ago
Reply from POWERHOME Solar
Mr. Alston,
I see that we have a specialist assigned to your account who has spoken with you as recently as today. She will be your main point of contact to help guide you through to resolution. I see you have a work order scheduled to repair any issues your system is having as well. We will remain in contact with you until everything is up and running and your issues have been resolved.
We appreciate you allowing us to address your concerns and try to help you through this.
I see that we have a specialist assigned to your account who has spoken with you as recently as today. She will be your main point of contact to help guide you through to resolution. I see you have a work order scheduled to repair any issues your system is having as well. We will remain in contact with you until everything is up and running and your issues have been resolved.
We appreciate you allowing us to address your concerns and try to help you through this.
Jan. 18th, 2022
Review Source
Ryan Mccormack Checotah, OK
Over promise and under provide. I bought and 80% offset of 16 panels. Added 5 panels for compensation for property damage. Only got 60% offset for 12 months. Now they added 4 more panels. All they do is the minimum to try to keep from a lawsuit. Batteries were suppose to last all night. They last about 3hrs at best
4 years ago
Reply from POWERHOME Solar
Hello Ryan,
We want to give you the best experience that we can provide and make sure the system produces at the level we assured you. Our representative will reach out to address these concerns you have. Please feel free to let our representative know of any additional concerns as well. We appreciate all the feedback we get from our customers.
We want to give you the best experience that we can provide and make sure the system produces at the level we assured you. Our representative will reach out to address these concerns you have. Please feel free to let our representative know of any additional concerns as well. We appreciate all the feedback we get from our customers.
Dec. 10th, 2021
Review Source
Doug Evans New Bern, NC
The operator that takes the calls are great. But the service on the system is terrible. I have been messing with them over 6 months and still don’t have a properly working system. I’m paying a solar payment and light bill for the last 6 months because my system will not work correctly. When you call for service it’s so backed up it takes weeks before they even get out to your house.
4 years ago
Reply from POWERHOME Solar
Hello Doug,
We completely understand the severity within your concerns and want to assist with getting your system up and running as soon as possible. However, when trying to locate your account in our system I cannot establish the account. Would it be under another name sir? Please reply at your earliest convenience so that we can take the next steps in rectifying this matter.
Thank you!
We completely understand the severity within your concerns and want to assist with getting your system up and running as soon as possible. However, when trying to locate your account in our system I cannot establish the account. Would it be under another name sir? Please reply at your earliest convenience so that we can take the next steps in rectifying this matter.
Thank you!
Nov. 22nd, 2021
Review Source
Joseph Forman Saint Johns, MI
Very friendly and knowledgeable about product and what they were doing. Very clean and professional install. Cleaned up site as it was found.
4 years ago
Reply from POWERHOME Solar
Hello Joseph,
We are please to receive such wonderful feedback regarding your solar experience. It is an honor to know another valued customer is satisfied. If there ever comes a time when you will need additional assistance, please feel free to contact us. Thank you for taking time out of your schedule to share your review. We hope that you have a wonderful day, and best of luck with your solar system!
Thank you!
We are please to receive such wonderful feedback regarding your solar experience. It is an honor to know another valued customer is satisfied. If there ever comes a time when you will need additional assistance, please feel free to contact us. Thank you for taking time out of your schedule to share your review. We hope that you have a wonderful day, and best of luck with your solar system!
Thank you!
Nov. 10th, 2021
Review Source
Gerry Lawson Hillsdale, MI
You did a very good with the install of the system.
All your employees are very polite and inform you how the system runs.
4 years ago
Reply from POWERHOME Solar
Hello Gerry,
We are extremely pleased to know that one of our valued customers are satisfied. At any time you find yourself needing additional assistance please feel free to reach out to your designated Concierge or our Customer Solutions department. We look forward to providing you with the best experiences and truly appreciate your feedback!
Thank you!
We are extremely pleased to know that one of our valued customers are satisfied. At any time you find yourself needing additional assistance please feel free to reach out to your designated Concierge or our Customer Solutions department. We look forward to providing you with the best experiences and truly appreciate your feedback!
Thank you!
Oct. 27th, 2021
Erica Minyard Pinckney, MI
RUN from this company. I told them I was not interested after the high pressure sales of the first meeting, so they decide it is a great idea to proceed to call my work number, 2-3 times a day, every day, for over a month. Never been more thankful for caller ID. After seeing all of these one star reviews, I clearly dodged a bullet. The next time they call my work (which presumably will be tomorrow), it will not be pretty
5 years ago
Reply from POWERHOME Solar
Hello! I have reached out to our IT department and requested that we put your number on the DNC LIST. I apologize for any and all inconveniences this may have caused. Thank you!
Oct. 8th, 2021
Larry Langenderfer Mason, OH
I would give it negative stars if I could. Was installed in November 2020 and have been waiting 6 months now to get final approval and actually turn the system on. I've been paying on the system since February though. The sales lady was nice and that's about the only good thing I can say. The crew came out and showed no care for my property. Cut through telephone lines and drainage system without attempting to inform me of the damage. Cracked my driveway and destroyed my lawn driving the bobcat all over. Worst experience with a contractor ever
5 years ago
Reply from POWERHOME Solar
Hi Larry, here at PowerHome we pride ourselves on our high quality and high standards. And in this instance, we clearly dropped the ball. We will be reaching out to you personally to touch bases; we want to learn more about your experience and how we can rectify these concerns.
Jun. 29th, 2021
Rachel Haratz Pooler, GA
Power Home Solar, LLC sold us on this solar program being offered by Ameren and they are required to offer a percentage of its customers solar. At 66 years old I now stuck with a 20 year loan that will end up costing me $72,000. They have a class action lawsuit, a business insider investigation, and almost 300 complaints on the BBB website!!! I encourage you to research this company. I hope they all sleep at night knowing what they are doing to us! Oh and by the way employees have backed up Business Insider investigation
5 years ago
Reply from POWERHOME Solar
Hello Rachel, we would like to apologize for your negative experience with our company. We’d like to learn more about your specific situation and address the concerns you have. You can be expecting an email or a phone call from a representative to assist you with your concerns.
Jun. 29th, 2021
Philip Hamilton Tower City, PA
One star is too generous. Sales men are there to make money but I can not believe how many lies we were told. He admitted to me that he does not offer the other options or the cheaper options. I looked local and found a man that would give me a similar system, better, and for less than half the price. I'm saying, don't go in being aware of all your options, don't have anything to do with them. YOU HAVE BEEN WARNED.
5 years ago
Reply from POWERHOME Solar
Hi Philip, we apologize we did not meet your expectations. We take pride with every interaction we have, and we apologize if we missed the mark here. We will be contacting you to see how we can address and rectify your concerns.
Jun. 29th, 2021
Theresa McMurray Columbia, MO
It was a year in October 2020 that I signed my contract. It is March 2022 and my solar is still not working. Repair work is scheduled for 4/3/22 but that depends on parts available.
4 years ago
Reply from POWERHOME Solar
Hi Theresa, we apologize for your unsatisfactory experience and will have our team reach out to you to better assist you. Thank you for your patience.
Mar. 28th, 2022
Rodney Aldridge Anderson, IN
had 34 panels installed07/2019 very hard to get answers out of them now I have to have modem replaced because of the 3 G shut down . I have 10.5klw of panels but only a 10klw inverter don't see above 8klw
4 years ago
Reply from POWERHOME Solar
Hi Rodney, we located your account information in our system and will work with our team to get your panel concern addressed.
Feb. 28th, 2022
Review Source
Carol P Austin Maiden, NC
They arrived within the time window! They cleaned up before they left! They made sure it was in good working order!!
4 years ago
Reply from POWERHOME Solar
Hi Carol, thank you for sharing your experience with us about our crew! Glad to see that they provided you the white-glove service that we always aim to provide. All the best to you in going solar.
Feb. 15th, 2022
Sam Parker Fayetteville, NC
This company is very responsive toward their customers. Great service provided by the technicians was a joy!!
4 years ago
Reply from POWERHOME Solar
Hi Sam, thank you for taking the time to write the review. We appreciate your business, and if you ever need us, please call 833-423-1132. Thank you.
Feb. 15th, 2022
Review Source
PUBG Good Indianapolis, IN
This company is horrible I had to have 3 different crews come out and install everything that took over 6 weeks then they didn't give everything they said came with the $69,000 service. So I have to get an attorney that will be easy cause everything and everyone was on 24/7 video and audio
4 years ago
Reply from POWERHOME Solar
Hello,
We would like to address this issue and meet the these concerns head on. For us to better assist you, can you please give us some additional information so a representative can reach out directly to follow up. We appreciate all the feedback we receive from customers and hope to give you the best experience possible.
We would like to address this issue and meet the these concerns head on. For us to better assist you, can you please give us some additional information so a representative can reach out directly to follow up. We appreciate all the feedback we receive from customers and hope to give you the best experience possible.
Jan. 5th, 2022
Esther Hong Gainesville, VA
Overall good experience …only cons, process with inspection and repeat work order and another inspection… taking too long.
4 years ago
Reply from POWERHOME Solar
Hello Esther,
We truly appreciate your feedback regarding your solar experience. However, we do apologize for the delay regarding your inspection. After reviewing your account, I have verified that we are consistently working to get the discrepancies taken care of. If you need any further assistance, your Concierge should be more than happy to help. If you are in need of additional assistance, please contact our Customer Solutions department at 833-423-1132 option #3. We hope that you continue you enjoy the good experience of going solar with PowerHome.
Thank You!
We truly appreciate your feedback regarding your solar experience. However, we do apologize for the delay regarding your inspection. After reviewing your account, I have verified that we are consistently working to get the discrepancies taken care of. If you need any further assistance, your Concierge should be more than happy to help. If you are in need of additional assistance, please contact our Customer Solutions department at 833-423-1132 option #3. We hope that you continue you enjoy the good experience of going solar with PowerHome.
Thank You!
Nov. 29th, 2021
Review Source
JUDITH DEGROOT Onemo, VA
I had a concern about the high cost for removal and replacement of solar panels when I have a roof replacement. I was also unhappy because I was not told about these expenses when we had our panels installed. I asked to speak to a supervisor about this matter, and have yet to hear from anyone.
4 years ago
Reply from POWERHOME Solar
Hello Judith,
We truly appreciate your feedback and are pleased to know that you were able to address these concerns yesterday with a representative from PowerHome. We never want to mislead any one of our valued customers and hope that we can continue to keep the open line of communication with you and your family, Judith. If you have any additional questions or concerns, please feel free to reach out.
Thank you!
We truly appreciate your feedback and are pleased to know that you were able to address these concerns yesterday with a representative from PowerHome. We never want to mislead any one of our valued customers and hope that we can continue to keep the open line of communication with you and your family, Judith. If you have any additional questions or concerns, please feel free to reach out.
Thank you!
Nov. 23rd, 2021
Review Source
Dan Hoy Fredericktown, OH
The installation crew was the best.
Before installation I would have preferred to work with an engineer.
4 years ago
Reply from POWERHOME Solar
Hello Dan,
We completely appreciate your feedback as our valued customer. Prior to installation, our design engineer should have communicated the drawings with you and received your approval. If you were in need of an electrical engineer that is not something we initially provide, however per your request we can absolutely schedule a phone call with one of our electrical engineers. We truly appreciate you choosing PHS as your solar provider and look forward to assisting you during this journey and experience. If you ever find yourself in need of additional assistance, please feel free to contact us.
Thank you!
We completely appreciate your feedback as our valued customer. Prior to installation, our design engineer should have communicated the drawings with you and received your approval. If you were in need of an electrical engineer that is not something we initially provide, however per your request we can absolutely schedule a phone call with one of our electrical engineers. We truly appreciate you choosing PHS as your solar provider and look forward to assisting you during this journey and experience. If you ever find yourself in need of additional assistance, please feel free to contact us.
Thank you!
Nov. 17th, 2021
Patricia Withers Pittsburgh, PA
Awful. I have had the panels on my home since April and it is now November and they are still not working or if they are working, I have no idea. I am now paying on the loan AND a high electric bill and Powerhome keeps giving me the run-around.
4 years ago
Reply from POWERHOME Solar
Hello Patricia,
We understand your frustrations and have currently verified a representative from our Resolutions Department has reached out to you yesterday 11/09/2021. We also were able to verify that she is taken steps to rectify all concerns. We apologize for the delayed assistance and can assure you we will work diligently to finding answers for you. A follow up phone call will be given to you to confirm your satisfaction with the conversation from yesterday and agree to the next steps we will be taken. If you have any additional concerns, please feel free to discuss them at that time. As always we appreciate your feedback and look forward to providing you with a feasible resolution.
Thank you!
We understand your frustrations and have currently verified a representative from our Resolutions Department has reached out to you yesterday 11/09/2021. We also were able to verify that she is taken steps to rectify all concerns. We apologize for the delayed assistance and can assure you we will work diligently to finding answers for you. A follow up phone call will be given to you to confirm your satisfaction with the conversation from yesterday and agree to the next steps we will be taken. If you have any additional concerns, please feel free to discuss them at that time. As always we appreciate your feedback and look forward to providing you with a feasible resolution.
Thank you!
Nov. 10th, 2021
