ION Solar Reviews

If an ion solar representatives solicits your home, ok would recommend having them come back later when you have had a chance to do some solar homework. Our salesman came out and made everything sound really good. We were brand new residents to our home and have not had a chance t ok assess our bills yet and we made a rash decision, based on his sales tactics. If I had a salesman from several different companies right there at the same time, it might have made more sense to let them argue out their points and their prices. Right now, I am feeding the grid and the grid feeds me back. If I produce more than I eat, I only have to pay an ion solar bill. I do not get a solar credit from my electric company, nor does anyone pay me for making extra electricity. (Bum deal if you ask me). If I use more electric than my panels make, I get a bill from ion and I get a bill from my electric company too. Ion will call and text you constantly until your solar install is complete, so that they can ensure that their system is installed in a timely manner. This becomes irritating if you run into any problems with an HOA. All in all, I wish I had a better option that allowed me to make money from the panels. The installation crew didn't fully pick up their mess before they left the job site, even after being reminded the mess was there, they only came back and picked up half of it.

Overall very happy but unresolved damage issues disappoint I’ve been using my new solar panels for a few weeks and love them. They have been working without any issues so far. ION definitely has their process down for getting these installed quickly and efficiently. They provide an app for easy tracking of the entire 10 step process and were always quick to respond. The sales team was very friendly and were happy to talk and answer questions with no obligations or pressure. One hiccup in the process was from the preliminary inspector who did not relay information to the team who was doing the install. The electrical box was not on an exterior wall so the work order changed which meant they needed the design to be approved which delayed the install for a week. The install went smoothly and the workers were friendly and cleaned up after themselves. Unfortunately they brought a giant bucket lift to help get panels onto the roof and damaged the driveway. The lift was overkill and so heavy it cracked the driveway in several places. I was told several times any damage to the property would be repaired but it has been a couple of months now with no one getting back to me. There is still one final inspection to take place so maybe they are waiting for that. All of the inspections take a while but that’s out of their control. The payment plan is reasonable and I’m hoping the panels will be paying for themselves very soon. ION Solar has a lot of experience in other states so I felt comfortable going with them. If they fix the damage caused by the lift I would 100% recommend them.

Product is nice looking. All I can say is find out your local codes before the install. It will save you a headache. The engineers they send out do not know code the installers do not know code. You wont know your not in code till the final inspection. Our experience was very frustrating. As for our sales rep (Brandon L) once he got the sale no more contact, tried to call several times no call back even had referrals just needed a couple business cards. That went out the window. Had a few good moments threw it, so that's why the three stars.