Freedom Solar Power: Read 92 User Reviews From Real Homeowners

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Richard Hrabik Leander, TX

very experienced and thorough. They are also very responsive and did an excellent job at installation

5 years ago

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Chris Bunch San Antonio, TX

Everything works as planned from the start. We've never lost power even when our neighbors were out for 1.5 days.

5 years ago

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Wucher Austin, TX

Seems like a product and it is saving me money on my electric bills. The people are very knowledgeable and helpful.

5 years ago

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Anonymous Austin, TX

I like the installation and the warranty. They have been good communicators and it has goen according to schedule.

5 years ago

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Ruthie McNeely Dallas, TX

No dislikes.Very detailed professional efficient informative thru each phase inc. ALL employees & 😃 besides👍Slowest part of whole process is inspections & approvals by state,city,etc

5 years ago

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Steve & Georgeann Walton Stanton, TX

Fast, professional service, great quality product. Exceptionally happy customers!

5 years ago

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Dasha E Titlebaum Austin, TX

Crystal was an incredible customer support agent, and the solar is working out nicely!

5 years ago

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Anonymous Austin, TX

Freedom Solar Power's customer service is pretty bad. I wasn’t impressed with how they handled my issue. I think it is also expensive for the value.

5 years ago

Reply from Freedom Solar Power

Thank you for bringing this to our attention. We are always working to improve and we take your reviews to heart. I'd like to hear more about your experience and if you're having any issues currently that I can look into. Please feel free to reach out to me directly: claire@freedomsolarpower.com

Jul. 20th, 2021

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Raxter Austin, TX

I spoke to several companies and Freedom’s agents were more attentive and got me more information.

5 years ago

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Rajappa Austin, TX

On the price side, it is a little high but they are a better option for solar panels. They are efficient.

5 years ago

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Pocquette Austin, TX

Really good equipment though I am a little worried it is undersized for my house. Customer service is prompt and knowledgeable but the experience could be more positive.

5 years ago

Reply from Freedom Solar Power

Hi Pocquette - We appreciate your feedback and we're sorry that you haven't had a great experience. We'd love to do what we can to make this right for you. Please feel free to reach out to us directly with any concerns you may have - marketing@freedomsolarpower.com

Jul. 9th, 2021

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Anonymous Austin, TX

There was a minor glitch and that was addressed soon and fixed. It has been smooth working with them.

5 years ago

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DAN MOREMAN Arlington, TX

I clicked on a button for the Tesla Solar site saying I would like to know more and then these guys from Freedom started calling me several times per day while at work. 5 times in less than a day and a half. When I finally answered and asked the guy to stop calling me he was rude, condescending and laughed at me. He refused to transfer the call and told me to respond online so here I am. These guys are jerks with the attitude and behavior of stalkers. Do not click on a button saying you would like to know more about Tesla Solar unless you want these guys to call you repeatedly and speak to you rudely.

4 years ago

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Miroslaw Sek Dickinson, TX

We would like to write the review to warn a potential customers of very poor customer’s service at FREEDOM SOLAR POWER. The company does not give you all information needed and do not care of you as a customers. 1) Show up for panel installation September 13th 2) October the 7th show up to install Tesla power wall and the rest of equipment (dispute with power company about extension switch) They did not perform installation 3) October 12th second attempt to install power wall. After installing 1 box outside the house and extention switch installer said “I feel under the weather” and did not finished 4) October 18th third attempt. Instead of coming at 8am installer showed up at 2pm (no call) Start installation which supposed to be done in 4hours but finished after 10pm. In the meantime around 4pm the installer drilled the hole in our main gas pipe line. Just to make it clear. We know things happen but the way we deal with it shows the respect to customer. The company was informed by installer right away but till 7 pm nobody even call to address the issue. After my intervention and calling the salesman plumber showed up around 10pm just to tell me it is a big job and he cannot do it. We were left with no gas for 3days. All the time contact with Jacob Petterson-project manager in Houston and Mark M In Austin was close to non existing. The only person tried to help was Colton D and sales person Brian C For every shutting down and turning on the power we were charged by power company (TNMP) which made together $384.36 instead of one charge $128.12. We were told that the money will be paid back but till today nothing and nobody contacts us even though we sent the bill. This is just part of the problem. During installation of 2 power walls one of them has light indicator not working. Installer informed us that it is just upgrading. Week after that I called headquarter in Austin complaining about whole process. I was switched to Mark Mariano to whom I addressed the issues. October 21st I sent an email to Mark M about power wall light issue. NO answer. Text message. No answer. Call. No answer. So, I called Tesla technical support. They checked my power wall through the app. and informed me that my batteries are drained to 0% for 4 days already and after 10 days they will be nothing but garbage. I told them that I was not allowed to turn system on by FREEDOM SOLAR POWER because process of all inspections was not finished. After speaking with Colton I turned the power on. Now I am waiting for front panel replacement. I was promised to receive over 1200.00 check after installation and now I cannot even get reimbursement for the power shot of and on. I still get more bills from Electric Power Company and do not know what it is for. NOBODY EVER EXPLAINED ANYTHING. Now I am really worry about warranty service if needed.

4 years ago

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Verified Customer

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Carl Townsend Luling, TX

Great people easy to work with good at job and knowledgeable

5 years ago

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Andrew Baxter Austin, TX

Excellent service, great products used and good installation

5 years ago

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ROBERT RICARTE Normanna, TX

Stress Free, Problem free, very easy/convenient process throughout.

5 years ago

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Hawk T Mendenhall Austin, TX

They were great. Installation team awesome. Everyone very responsive

5 years ago

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Stevan Perez Converse, TX

Best price, scheduling, and quality. Great customer service.

5 years ago

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Brian Hankey Liberty Hill, TX

We had a Solar project developed ahead of schedule and with great quality,

5 years ago

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Marcos B. San Antonio, TX

Shane H. made great efforts to educate me on the company and panels

5 years ago

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Ahmed Sarkis Austin, TX

They did an outstanding job and all of their staff were very professional.

5 years ago

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Tina Jones Copperas Cove, TX

They've done a great job installing the solar panels and they are working well.

5 years ago

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McCutcheon Georgetown, TX

Top notch, haven't paid an electric bill since installation.

5 years ago

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Tracy Boerne, TX

Installers are very professional but I am not happy with the actual placement of the panels.

5 years ago

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Defiance Press Conroe, TX

I would not give a single star to this outfit if I could. They under-designed our system and it does not work at all. I'm having to engage an attorney. They collected $54,000 from GreenSky financial fraudulently saying system was installed and operational and wasn't. Now I own that debt, with a system that does not work. I will end up in court with these losers. DO NOT ENGAGE FREEDOM FOR YOUR SOLAR PROJECT is the best advice I can recommend.

5 years ago

Reply from Freedom Solar Power

Thank you for bringing this to our attention. This is certainly not how we operate and I'd like to look into this and make it right. Can you please email claire@freedomsolarpower.com so that I can get more information and escalate this to our leadership team? Thank you! - Claire Prado

Oct. 6th, 2021

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Will Tabada San Jose, CA

This a great company. I installed 46 panels on my home and loving being off the grid and generating more than I need to ensure for future growth.

7 years ago

Reply from Freedom Solar Power

Congrats on going solar and thank you for the review!

Mar. 17th, 2021

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Verified Customer

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Sonia venegas Eagle Pass, TX

Because they told us we weren't going to pay light putting 48 panels now we have a light bill and the solar panel payment as well.

5 years ago

Reply from Freedom Solar Power

Hi Sonia - We are so sorry to hear about this. We aren't in the business of making promises we can't keep. Please send an email to us at marketing@freedomsolarpower.com so we can look into this and make it right for you.

Jul. 28th, 2021

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Pearl Kim Austin, TX

The sales and engineers were kind and faithful.

5 years ago

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Anonymous Killeen, TX

They completed our solar well before we expected.

5 years ago

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Derrick Robbins Austin, TX

Great customer service. when you need them they respond

5 years ago

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nathan griff Round Rock, TX

Great product and people. A+ all the way.

5 years ago

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BLANCHARD STEPHEN New Braunfels, TX

Never got a end of install meeting to fill me on important things even though it was promised

5 years ago

Reply from Freedom Solar Power

Thank you for letting us know about this, we take your concerns seriously and have recently updated our process. If there is anything else we can do for you please reach out to us directly at marketing@freedomsolarpower.com

Jul. 28th, 2021

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Jim Ronner Austin, TX

Great customer service and system is running as advertised

5 years ago

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Green Boerne, TX

Better than I was expecting, we’re producing more than I thought.

5 years ago

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darrel lane Boyd, TX

Install went great until a minor glitch that did get resolved. Paid our final bill and never got the closeout packet we were supposed to receive. So now we have no information about our system and how it works.

5 years ago

Reply from Freedom Solar Power

Hi Darrel - Thank you for letting us know about this. We're glad that we were able to get you your closeout packet and a meeting with our specialist to walk you through it. Please don't hesitate to reach out if we can help you with anything else in the future. - Claire P.

Oct. 6th, 2021

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Joseph W Seehorn Georgetown, TX

Not hearing back from you on references for more clients for you!

5 years ago

Reply from Freedom Solar Power

Hi Joseph - So sorry to hear that we dropped the ball on this! Please send me an email at claire@freedomsolarpower.com and I will make this right for you.

Sep. 28th, 2021

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Sayuri Yamanaka Austin, TX

Customer service, proactive approach, language access

5 years ago

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Mark Waco, TX

Been excellent except they lack direct communication

5 years ago

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Robert gray San Antonio, TX

Did not save money. Want to sell house and won't recoup any money. Horrible decision

5 years ago

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Krystal Sifuentez San Antonio, TX

They have terrible customer service. No one gets back to you with answers.

5 years ago

Reply from Freedom Solar Power

Thank you for your review, we take your feedback very seriously. Please send me an email directly, I'd like to look into this for you and make it right - Claire@freedomsolarpower.com

Jul. 28th, 2021

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Jason Leander, TX

Service desk has been less than adequate

5 years ago

Reply from Freedom Solar Power

Hi Jason - that is definitely not the type of experience we aim to provide. I'd like to look into this for you and make it right. Please feel free to email me directly, claire@freedomsolarpower.com.

Jul. 20th, 2021

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