Freedom Solar Power Reviews

4.4

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92 User Reviews

6.0

Overall Score

1-(855) 899-7845

4.4

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92 User Reviews

6.0

Overall Score

1-(855) 899-7845

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Summary of Reviews

Star Rating

4.4

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92 Reviews

Review Breakdown

5 grade

68%

4 grade

15%

3 grade

2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Grant Cornett Jarrell, TX

Was told that my system would run 100% of my electric needs, but now I am just paying a slightly discounted electric bill and a solar system bill at the same time for the next 25 years.

5 years ago

Reply from Freedom Solar Power

Hi Grant - Thanks for letting us know about this. We'd like to look into this and make it right. Please send an email to marketing@freedomsolarpower.com and we will get right on this.

Jul. 28th, 2021

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Verified Customer

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Anonymous Austin, TX

Freedom Solar Power's customer service is pretty bad. I wasn’t impressed with how they handled my issue. I think it is also expensive for the value.

5 years ago

Reply from Freedom Solar Power

Thank you for bringing this to our attention. We are always working to improve and we take your reviews to heart. I'd like to hear more about your experience and if you're having any issues currently that I can look into. Please feel free to reach out to me directly: claire@freedomsolarpower.com

Jul. 20th, 2021

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Verified Customer

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Pocquette Austin, TX

Really good equipment though I am a little worried it is undersized for my house. Customer service is prompt and knowledgeable but the experience could be more positive.

5 years ago

Reply from Freedom Solar Power

Hi Pocquette - We appreciate your feedback and we're sorry that you haven't had a great experience. We'd love to do what we can to make this right for you. Please feel free to reach out to us directly with any concerns you may have - marketing@freedomsolarpower.com

Jul. 9th, 2021

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darrel lane Boyd, TX

Install went great until a minor glitch that did get resolved. Paid our final bill and never got the closeout packet we were supposed to receive. So now we have no information about our system and how it works.

5 years ago

Reply from Freedom Solar Power

Hi Darrel - Thank you for letting us know about this. We're glad that we were able to get you your closeout packet and a meeting with our specialist to walk you through it. Please don't hesitate to reach out if we can help you with anything else in the future. - Claire P.

Oct. 6th, 2021

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Verified Customer

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Jason Leander, TX

Service desk has been less than adequate

5 years ago

Reply from Freedom Solar Power

Hi Jason - that is definitely not the type of experience we aim to provide. I'd like to look into this for you and make it right. Please feel free to email me directly, claire@freedomsolarpower.com.

Jul. 20th, 2021