Fluent Solar Reviews

We signed our agreement w/Fluent Jan 2021, and were told this whole process would only take about 90 days. We are now approaching a year and still nothing. Not only do we find ourselves having to call Fluent about once a week or every couple of weeks, we make no progress and discover that nothing is being done on their end. Twice we've been told that "the person who handled this part of XYZ of this process quit or went back to school or you name it, so it was never done". Obviously these sorts of responses are not pleasing and continue to push progress behind. When we called about a month and a half ago, after they failed the inspection twice, and damaged a roof beam, they stated that they were now waiting on TECO, our electric company. When we called sometime after, again we were told they were waiting on TECO. When I called TECO a few days ago, they stated that Fluent never even submitted anything and if they had, they could simply provide the enrollment number. When I called Fluent support, literally minutes after that call, there was no enrollment number because, as I was told me "the girl who did it left and there was no way of tracking that." Again, their systems didn't catch this, their processes failed, and here we are. Understand our frustration and regret w/choosing an out of state company to do this for us. I can list a ton of other "promises" given by the salesman who sold us on Fluent, but that will be for a later date. In the meantime, ANY ASSISTANCE in moving this along properly and in line with what TECO requires, is greatly appreciated.

I am so frustrated with this company. Everything seemed to be going well in the beginning. The sales rep had a great pitch. The installation of the actual panels went well. And then no one showed up to do an inspection and now we've been trying for over a month to get answers out of Fluent on when that inspection will be rescheduled. These panels are just glorified roof decorations right now. My husband and I have both called Fluent numerous times and we get the same answer of "we'll get back to you" but no on ever gets back to us. I've emailed them numerous times and am constantly told someone will reply in 1 business day, but no one ever does. At this point, it feels like we're never going to have functioning panels. I'm also pissed at how much we could've been saving on energy bills over the past month. And we have to start paying on the loan for these panels next month, so it's likely we'll be paying for that and our Xcel bill, which the sales rep swore up and down that we wouldn't have to do. I had high hopes about this being a smooth process, but the lack of communication and frustration involved has just left me disheartened and pissed off.

We were so excited to start our solar journey and to reduce our footprint. However, things have not turned out as we hoped. 1) Customer service is helpful, but only to a certain point. You can call and ask questions and they tell you then will get with the respective team and call you back. They never call back. We have had to call a multitude of times, spoke to numerous representatives over four months to get any answers. 2)The sales representative (Jonathan Turner) was nice and seemed genuine. We were concerned that if the panels would not produce enough that we would then be stuck to pay the electric company and then the loan for the panels. He assured us that IF the panels did not produce enough to cover our electric bill (after a few months) that Fluent would install additional panels at no cost to ensure that the right amount of energy was produced. Also, that the app would tell us everything we would need/want-How much each panel produces, overall production, and consumption 3) The app can do those things we were told if everything is set up within the system correctly AND if you PAY EXTRA for a consumption meter. For the first four months we had to call and ask why the app wasn't showing everything that we were told and why it was producing less than it should have. Come to find only through my constant inquiries over multiple months that they were able to see that six of the panels were not hooked up. Therefore, our system wasn't able to produce the max amount it should have. And if we wanted we can pay for the additional device to see production vs consumption 4) Eight months into this we are still paying our electric bill PLUS the solar panel loan. This has equated to more each month than we ever paid just for just the electric bill. We reached out to customer service and the finalization team to assist. We have come to find out that they will not add more panels to bring our system up to par for our home. That we were undersold what we actually needed and if we want the proper amount we need that we will require to pay for more panels. Overall, customer service isn't responsive/helpful, you as the customer/consumer must do all the follow-up, and the sales representative lies. This company isn't worth your time or money.

Salespeople - say your price of utilities has gone up every year, so this is a good investment. We checked and the utilities have not gone up in the 3 years since we bought our house. Brought in the “VP of sales” to close us - which is apparently not a position with the company when we called about him later “VP of sales” assured us could deliver what they promised - 18 panels that we needed, even though we checked with him AT LEAST 3 times because we had a 2nd opinion from a different solar company that said the city laws would only allow for 11 panels on our roof size. They told us they would install in September the latest(we signed up in June); in October we started calling them since they hadn’t installed or communicated with us. Installed HALF of what we signed for as a complete job! We had to call them to find out(they would probably have charged us for the 18 panels if we hadn’t)! They NEVER ONCE TOLD US THE PLANS HAD CHANGED BEFORE THE INSTALL TO GET OUR PERMISSION TO PROCEED. Said city won’t allow more. Said the rep submitted a 9 panel plan even though the contract we saw and the only plans we saw were for 18 panels. Apparently Fluent can completely change the entire plan after you sign!!! When we complained and said we don’t want this, told us put a lien on our house. They do answer when you call, however almost every time they couldn’t help us on the phone and said “I will personally call you back in 48 hours” and never did. We had to keep calling and threaten to sue to get them to actually help us. We decide the Christian thing to do is not sue. A month after install so the end of December now(we have 11 panels--all that the city allows like the other solar company told us) we pull up the Fluent app- it says 1 panel not working! After 3 weeks of calling and threatening they come out to check. Tell us 3 panels are unplugged. So app and panels don’t work that we are paying for. We’ve talked to other solar companies now: and have learned we paid way too much.

These people never call back, they aren't forthcoming with the steps it will take to get solar going. We were really hopeful to get our solar in quickly, unfortunately that was not our experience. It started with being told our solar would be installed within a month of us signing the contracts. In reality it was 5 months later that it was installed. We kept hitting these walls with employees saying after this step you will be good to go and we can get your solar turned on. It ended up that 2-3 people showed up at my door for various things to do with the solar installation. And then light bulbs and a new thermometer unit showed up at my house with no explanation. When I called to see what that was about I was told I had to hire a 3rd party person to have that installed. Once our solar was installed and inspections were done we were waiting on some thing called the PTO, it was sent to us so I told Fluent I had it, but they wouldn't accept mine, they were certain they would get their own copy, two weeks of calling and no PTO in sight. After I sent that to them I was told just the portal setup was next to get the system going. That took another three weeks of me calling twice a week. These people would always promise to text me with an update, or call me back. Never happened. Even the manager was a flake and gave me a false email address. Its finally all set up but it was super frustrating getting to this point.

Do not use this organization! I had my panels installed in mid-June and it’s now mid-November and I still cant use my solar. It was finished with inspection over a month ago and after several calls and emails, still NO response. I have an appointment for an attic fan and insulation install on December 8, but I don’t really believe anything I hear. Had they told us how long it would take, we may have waited. I am now paying Xcel and the loan! I had a cash referral for these people but because of the issues we have had, I told them to go elsewhere. I think I have been scammed and will start suing. They’ve left me no choice. Lisa Thompson

I only give Fluent Solar 1 star because I had to in order to write this review. I have never been more disrespected then when dealing with Fluent Solar customer service. I initially purchased a system which should have covered me over 100%, but yet received a True Up bill of over $600. Fluent did own the problem at first and after weeks of back forth agreed to install 3 more panels, but that still was not going to bring me up to the coverage in which I purchased. it has now been 8 months and I am still waiting for Fluent to install the panels as they keep dragging their feet for some unknown reason. To add to it, an inverter went out on one of my panels. I put in a claim which they immediately sent me an inverter, but 3 months later I am still waiting for it to be installed as well. I could not be more disappointed in this company and its employees as they have shown nothing, but careless regard to my situation. DO NOT USE THEM!!

0 stars for these CROOKS! Don’t work with them! They are a bunch of crooks and they are terrible! You will be sitting with panels on your roof till they feel like getting anything done! The lady janalee is the most ignorant and rude lady to deal with & for sure will not get anything done for you!! Fluent only cares about themselves and their $$ ,,, & they are the 1st to try to sell you something to lock you into a contract & they won’t keep their part of contract up but expect you as a homeowner to want to work with them! I repeat don’t use them as a solar provider,, theirs 1,000’s other loyal companies out their that will look after yours and your FAMILYS BEST INTEREST,, other than just making you & your home just another number#. Their(fluent solar) salesman all have no sales license and their salesman will tell you anything if it means lying just to get you to commit... they are FRAUDLENT by using other people’s SOCIAL SECURITY # on other people’s homes to pass them with a good credit score(650 or better) to illegally take loans out for another homeowners home. .... I REPEAT,, stay away from this companie,,,,, if you still choose to go with them after I’ve shared some of mine and my colleagues experience,,,, then Hahaha,, you deserve to get RIPPED OFF by some DISHONEST, UNREALABLE, Fraudulent and misleading companies like FLUENT SOLAR. All Their fluent at is RIPPINNG PEOPLE OFF. This is a UTAH COMPANIE that’s doing work in California and know nothing! Complaints on FLUENTS LABOR LICENSE are in affect on this crooked solar companie & their cheating ,FRAUDULENT salesman’s and the companie it’s self for training or teaching them to mislead & lie to homeowners just for a lowsy sale!

Fluent Solar is a joke. They installed my panels in June 2021 and as of March 2022 they are still not up and running. Weekly phone calls to the company has proven moot and full of unmet promises. When they say they will return your call, I have not had even one call returned. I am now retaining an attorney to file a lawsuit against Fluent Solar. I am responsible for making the loan payments for panels that are not even up and running while Fluent has been paid for a job that has not been completed. STAY FAR AWAY FROM FLUENT SOLAR!

I have had the Fluent Solar system for over a year. We bought a battery with our system. To date, the system has failed to work properly. Only half of the panels work. Javier, an employee with Fluent will not set the battery to charge 100% 7 days a week. It only charges 50% on weekdays. The customer service with this outfit is terrible and I do not recommend them. I have filed a complaint with the Better Business Bureau and will wait to see if that helps. My next step will be to contact my attorney to see if he can get Fluent Solar to complete their job.

Don’t do it!!! We had our solar panels installed August 21, 2020, and we are still waiting for them to get up and running. I have called multiple times to figure out what’s going on and they tell me they are waiting for this or that. They say they will call me back and get things figured out and never do. They have scheduled days to come and don’t show up. They promised a rebate snd we still haven’t got it. We are now paying the power bill and out solar bill, so we are not saving money at all.

Paying for solar that hasn't even been turned on due to the crappy service and out right lies.9 months I have dealt with Fluent. The ABSOLUTE WORST! Am no going to file complaint with BBB & District attorney office for fraud, and crimes against the elderly and local news stations. To bad you can't give no stars

Been working with fluent for 8 months making payments on solar panels and electric bill . No customer service. System not working. Have to make numerous calls to see when installation will be complete. Would not recommend anyone to use fluent solar. Just a horrible experience

If I could vote 0 or Negative Stars, I would. It took well over 6 months to complete the install, and I have been battling since October 2020 (Over 6th Months) to get reimbursements and promises, including things that were promised in my signing contract. They were a nightmare from beginning to end, Go with anyone else.

Would like to return the hole system payments cost to much you don’t get any tax refunds no money back to help offset the bills which they promised and there is no return policy I recomend not going solar not a good idea