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Google Shopping

Is This Your Business?
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156 User Reviews

Author: Kalicia Bateman

LAST UPDATED: May 22nd, 2021

Anyone who has ever spent more than a few minutes on the Internet know what Google is. The giant has been in business since 1998 and is synonymous with searching the Web. Google has also expanded considerably over the past decade, adding a number of tools, resources and business to its repertoire. One of these is Google Shopping, which, like its competitors, offer online buyers a look at products and comparisons of their prices. Google Shopping was started in 2002 and has undergone several rebrands and changes. The name became Google Search in 2012.

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The Good

  • Timely products
  • Tech-heavy
  • Buying education
  • Price listing
Google Shopping has the following elements that you will like as an online shopper or merchant:
  • Timely products. If it's summertime, Google Shopping will feature products that are unique to the season and popular in that particular time of year. If it's winter, the site will feature holiday items and those products used primarily in the winter. The same is true for other times of the year, where listed products are relevant and useful to the consumer based on the time of year it is.
  • Tech-heavy. Clearly, in this high-tech digital age, electronic products are extremely popular. Google Shopping specializes in these, and they are heavily featured on the site. Mobile devices and accessories, computers and related products are Google Shopping's specialties.
  • Buying education. Google Shopping provides a Google Commerce blog to give buyers and interested buyers the education they need to make wise online purchasing decisions. There is a natural tendency for some to be leery of buying from online sources, and Google Shopping will help clear up misconceptions, fears and questions.
  • Price listing. Prices shown include tax and shipping, so what you see in the product listings is what you will pay, so there's no need to worry about hidden fees or surprises.
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The Bad

  • Small selection pool
  • Customer service
Surprisingly, Google Shopping has some flaws and shortcomings that you should be aware of when deciding where to turn to for online shopping. Here are some things Google Shopping does not do well and needs to improve on:
  • Small selection pool. In what might be a shock to some, Google Shopping does not have a large selection to choose from. There are only three listed categories on the home page. Of course, there is a search bar, where you may put in any product you want and wait and see what comes up. But if you are looking to narrow your search, you won't have that availability.
  • Customer service. It's difficult to get a hold of customer service. In fact, no email address or phone number is provided on the site. You have to go through the main Google company site to find any help.
Some prices are estimates. When you buy something, you want to know exactly what you're paying. While the price listings do include tax and shipping (as noted above in "The Good" section), many of the figures are merely estimates.
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The Bottom Line

It shouldn't be hard to believe that a company of Google's stature would produce a high-quality product comparison and shopping site. Google Shopping is simple, to the point, and easy to use. There's nothing flashy about the site, but finding the products you're looking for is a breeze. Unless you like the ability to narrow searches through categories (which Google Shopping doesn't have), there's no reason you won't love Google Shopping.
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User Reviews

Star Rating

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4.4

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156 Reviews

Review Breakdown

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55%

4 grade

33%

3 grade

8%

2 grade

1%

1 grade

3%

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Cassidy Gundersen Orem, UT

I used to be a huge fan of Google- but I have been disillusioned with them lately. Their search engine is great because I can price compare, but I have a hard time justifying using their service when they do so much to suppress opposing companies.

8 years ago

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Mark

I comparison price when I shop online. If I find the price lower here than elsewhere, I look for Google's warranty to decide which company to buy from. I have not been disappointed in any purchase and in need of using the warranty, but find assurance knowing it is there. I would appreciate having more department store pricing included.

9 years ago

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Kogan Powell West Valley City, UT

Google is pretty good at guessing what your looking for and you can usually find what you need or something similar. It's not the first place I go to shop, but it's good to track down things you've seen in ads but can't find on amazon etc.

6 years ago

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Dawn Nagy

They cover many online stores, but I feel it is incomplete and wonder if the search engine is 'steering' me rather than providing unbiased and complete information.

7 years ago

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Daphne Brown Riverton, UT

It doesn't compile the results very well and I never seem to find what I want. There are many items returned that don't match. I end up not using it very often.

6 years ago

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Tracy Hill Draper, UT

I only use Google Shopping to get ideas for what I like since the searches pull from so many different sites and companies that it can get confusing and overwhelming

7 years ago

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Sara Jane Crestwood, KY

Google shopping search is good for about the first page and a half and then it is mostly repeat products and companies. It is also not a wide variety of retailers.

8 years ago

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Danelle Tallahassee, FL

Google shopping needs a lot more work. It’s convenient to get an idea of what I’m looking for, but not actually finding anything.

6 years ago

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Roberson Salt Lake City, UT

Google Shopping is great for finding the best deals on whatever you are shopping for, they provide an array of websites to get you what you need!

6 years ago

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DeeDee G. Norcross, GA

It's sort of hard to narrow down searches in here. Does not always reccomend quality clothing, buyer beware.

6 years ago

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Jon Robinson Riverton, UT

I like the protection when buying through google shopping. I trust sites more that allow payment through google.

6 years ago

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Halle Rex ,

They give you a lot of answers but not necessarily the best quality of options that are available.

6 years ago

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Chris Wootton Ogden, UT

Ok company to work with good product value.

8 years ago

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