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Cox Cable

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7.4

Overall Score

Author: Kalicia Bateman

LAST UPDATED: April 7th, 2022

Many customer reviews (read below) mention that Cox's prices are considerably higher than other companies in the industry; however, a number of reviews mention that the quantity and quality of the channels were well worth the cost. Consumers also mentioned that Cox's customer service was quick to respond and easy to work with. 

Here's a bit about the company:

Cox Communications is a cable TV, Internet, and phone provider. Customers have the option of bundling all of these services or selecting individual packages.

Cox is currently the nation's third-largest provider of cable services with six million customers. The company is a popular choice for several reasons; it provides many different packages, each with unique channel options to cater to your preferences. Although the costs are higher than other cable companies, there is no commitment contract. There are a number of unique personalized features, including new recommendations based on your preferences and the ability to watch your favorite programs remotely from your mobile device or tablet.

Cox Cable has excellent options for both residential and commercial needs.

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The Good

  • Quality Packages with Great Content
  • Starter TV vs. Contour TV
  • Bundle Your TV with Internet and/or Phone
  • No Lengthy Two-Year Standard Contract

Quality Packages with Great Content

Cox has become one of the most popular options for cable TV. It provides top of the line content to customers throughout the country. Cox offers several different packages, which makes it easier for customers to find the right fit for their television (and phone/Internet) needs. A customers location will determine exactly what Cox packages are available, but most customers have expressed their satisfaction with the variety of packages and offers. 

Cox has eight different sports packages available for sports-crazed customers. The sports packages Cox offers include: ESPN Full Court, NHL Center Ice, NBA League Pass, ESPN GamePlan, MLB Extra Innings, MLS Direct Kick, NFL RedZone, and even a year-round service called the Sports and Information Pack. 

In select packages, Cox offers customers the "Whole Home DVR" which allows users to record and then watch their favorite shows/programs from anywhere in the house. Also available in select packages are premium channels and On Demand options as well. Customers have the option of self-install or professional installation when they order Cox cable. If a customer wants to save a little extra money, Cox will send the equipment with detailed instructions on how to install.

Starter TV vs. Contour TV

Those who want a simple TV package should choose Cox's Basic Cable TV. The package offers 75 channels and starts at $25 per month (for the first 12 months). Consumers will have access to limited basic cable channels (local broadcast, government, education, shopping, etc.) and 50 Music Choice channels. Members can also stream shows anywhere with the Contour app and watch how they want with the intuitive guide, closed captioning and family-friendly parental controls. 

While the Starter TV package is great for those who want to keep it simple, the Cox's Contour TV allows members to get the best HD TV experience and select the channel pak that suits their entertainment needs. With Contour TV users will be able to access shows and movies without having to switch TV inputs, use a voice remote to search across live TV, and record their favorite programs. 

In addition to the channels that come with the Starter TV pack, Contour TV sets users up with a varied channel lineup including ESPN, Discovery, Disney, History, A&E, TNT, HGTV and members have the option to add channel paks at any time — including premium channels (HBO, STARZ, and SHOWTIME). 

Contour TV prices start as low as $69.99 per month for 12 months.

Bundle Your TV with Internet and/or Phone

Having top-notch entertainment options all in one bill is possible with Cox Communications. Priced competitively, allows consumers to combine their cable TV with a choice of Internet speed and/or landline phone service. Having all of these provided by Cox can simplify monthly budgeting and recurring payment hassle, as well as provide high-quality service for whatever your needs may be. Cox offers three specific pre-built bundles as well as a build-your-own bundle option.

No Lengthy Two-Year Standard Contract

While most other cable or satellite TV providers lock their customers down with two-year contracts, Cox gives its customers more flexibility with a time frame requirement of fewer than two years (sometimes nothing, depending on the package selected). Contract time frames can vary, but it is consistent to see TV options hovering around 12 months. If current customers of Cox are looking to end their service, their bill will be prorated. However, there have been complaints from Cox customers having to pay additional fees when they have canceled their service.

Make sure to read and understand your agreement with Cox when services are set up.

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The Bad

  • Potential Cost Increase
  • Possible Fees
  • Only Available in 19 States

Potential Cost Increase

After 12 months, prices for all Cox cable packages will increase. Customers will usually see an increase in price by about $20/month. It is important for customers to look at what the regular monthly price will be (after the first 12 months) before making a decision. The lower prices are shown to entice customers and only apply for a short period of time, so customers need to make sure they understand the pricing before signing up. There could also be additional charges to DVR service, digital cable, internet speeds (Mbps), or modems. 

Possible Fees

Alongside the increase in monthly cost, customers should be aware of the possible fees that may be added. Cox states that a one-time activation charge may apply and that additional jacks, inside wiring, reconnection, activation, taxes, franchise fees, and surcharges (including a video Broadcast Surcharge of up to $10) are additional.

Only Available in 19 States

Cox is limited based on geography. A customers location will determine what packages are available. To find out if Cox is a viable cable provider, potential members can log on to the Cox website and type in their zip code. The search results will show which services Cox offers in the area. 

Cox is available in the following states: Arizona, Arkansas, California, Connecticut, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Massachusetts, Missouri, Nebraska, Nevada, North Carolina, Ohio, Oklahoma, Rhode Island, and Virginia. 

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The Bottom Line

Cox Communications is a good choice for cable television if it services the area in which you live. It has several premium channels available for subscription, as well as sports and international packages. Cox provides access to hundreds of channels to select customers (based on the chosen package) and also offers DVR and HD receivers. 

We recommend customers who live in areas serviced by Cox to consider it as an option when choosing a satellite TV provider. Be sure to check out our Cox Cable Reviews as well to hear users customer service stories, as well as other cable companies or cable providers. 

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Star Rating

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3.4

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176 Reviews

Review Breakdown

5 grade

28%

4 grade

24%

3 grade

21%

2 grade

11%

1 grade

15%

Sentiment Criteria

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Quality

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Service

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Brittney Butts Gainesville, FL

Costumer service was awful. Never fixed our issue as why our alarm would go off in the middle of they sent out a technician more then five times and it was never fix. When I called to have it turned off the man on the phone said he didn't understand my concern on if someone was in my house that I cant see when we would get the call asking if we need police or to disregard the alarm. He told me to tell them no and to check my cameras to see if I needed cops and then to call them myself. We also couldn't have the video recordings when we had something stolen unless we had a court order for it. Cable and internet is great but that's all.

4 years ago

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Scott Winston Santee, CA

Their tech reps should be known as customer disservice not service. Spent over 8 hours talking to six different tech reps all of which were either incompetent or just out and out liars either way it it was the is the most horrible experience I have ever had with any companies let alone a large tech company like Cox. There they provide no service they lie they cheat and I don't know to one of a hoe they make promises they can't keep I spoke to eight different tech reps in one day still no satisfaction including what's supposedly is a manager most disreputable organization I have ever come across again. Whether it's incompetence stupidity or just out and out liars doesn't really matter either way I am not we are not getting our cable service as we pay for.

5 years ago

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DaretoExpose Las Vegas, NV

I hate Coxs, they are cyber bullies and cyber criminals. I would never recommend this service to no one. It is horrible. Hackers are harvesting the customers data on a dataminer call harvesterRadio, where they are collecting everything about their customers so they can sell them bull crap. Like malware and services. McAfee has been banned in the united states since December 31, 2016. Cox's has been cyberstalking and cyber bulling my property since 2001 to the present day. They continue to lie and still the service that is paid for you only get half the internet speed that you are paying for. Denial of Service attacks, Man In the Middle attack, Zero Day exploits. I am so sick and tired of Coxs and their thieves.

5 years ago

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Lonnie Stewart ,

We purchased Cox service several months ago and had trouble from the start. They gave us the wrong box to start with, a tech came and changed it out. Reception was good for a couple month, now we don’t have service more than we do. I have called and called automation just runs you in a circle, the beginning of that circle is where you up grade or get service, both cost money of course. All they want to do is message, text. I want to talk to a real person and they won’t allow it. I’m sure one will reply to this review stating it’s my fault because I havnt called the right number or pushed the write number. We are switching to ATT as soon as this issue is resolved. Guidelines to write a review state don’t use all caps,or curse words or your review won’t be allowed. Funny thing all I really want to us is caps and curse words. Im sure they get a lot of both. Poor reception and customer service.

5 years ago

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Anna D North Las Vegas, NV

I have been a COX customer for over 20 years and called in to negotiate a new offer this morning. The rep said my new offer was for 12 months and my bill would only go up a few cents (Currently $79.43 and quoted $79.48). I was happy. An email confirmation just came and it said my new monthly price would be $95.61! I called them back and the person I spoke with said that the first rep did not include the taxes and fees. I pointed out that she said my total bill would only be going up a few cents a month. She said she was the supervisor and that was the best they could do, by not honoring what their rep had quoted me - a 20 year customer who has never been late on a payment or missed a payment! I know bait and switch and no one likes to be treated this way! Anna D.

5 years ago

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JK Aliso Viejo, CA

Wasted 3 days working time with no internet with Cox. 1-st day spent 4+ hours on the phone to configure my installation and new account. 2-nd day Jacob came to install, after 90 minutes of nonsense talk and explanations he made two holes in the wall, made a picture and left without installing anything. I talked with the field manager and they promised they will send the next day installer which will finish the job. There is no communication between diferent departments.3-rd day Steven came to install, made a picture of the two holes that the previous day and left without saying he is leaving! Then he canceled the installation order! Both installers were looking for excuses not to make installation. It looks like the installers are on commission and avoid any more complicated installation. Never experienced such a unprofessional customer service in my life. Terrible experience, avoid COX at any cost!

5 years ago

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Imdone Tulsa, OK

If I could give zero stars, I would. I'm extremely disappointed with Cox, if you're considering opting for their phone service, DON'T do it! You'll regret it when you realize they didn't include taxes, surcharges and fees in their quote. You'll also regret it if you have to end your phone service and you have any other service with them. They'll quote you ridiculous prices on your other services just so you can't end their overpriced home phone service. Get cell phones instead, you can get better rates and won't have to worry about not being able to use your phone when the internet is down, which I will add has been happening so much more often now.

6 years ago

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H Tom Las Vegas, NV

Was told by an onsite tech that the service fee could be waived if the work was simple and 10min or less. This was on a previous botched Cox installation. They charged me anyway and when I called them to request assistance (after being disconnected 3 times), not only were they not interested in helping me but then tried to up sell me additional services. Avoid this company if possible.

5 years ago

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Rocky Yukon, OK

Zero stars if possible. The neighbor had cox installed. They cut my cable line while installing ,they did not locate for utilities prior. I lost my broad band 4 days. They are lazy and sloppy. Bad work. All cox reps on phone passed the calls constantly. they would not return to fix their screw up. Don't expect cox to back up their service. They are terrible.

5 years ago

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Trevor Norman Las Vegas, NV

We pay $400 a month for internet and tv. Have a problem and tried to call support for assistance, 3 useless incompetent help desk people that don't care if you cancel your service at all and can't fix your problems and transfer you to offices that are closed. Definitely moving to a new provider... No wonder everyone is cutting the cord, these companies deserve to go under.

6 years ago

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Fed up customer New Orleans, LA

Cox is a complete RIP Off... they quote you one price and then your bill is 50 to 100 dollars higher than what was promised. Cox completely sucks and I would never recommend them to anyone. Even when you speak to the LOYALTY department, they cant help lower your bill. The LOYALTY department always says "well you have the best bundles now and if we change them then your bill will increase " BS. I hope they go out of business. They would rather put you in the credit bureau than to help you lower your bill😡

7 years ago

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Michael Spiegelman La Vista, NE

Bills keep going up. Need to subscribe to over 300 channels to be able to watch the few channels I enjoy. An ala carte menu or cafeteria style menu would be much more practical. To add insult to injury, Cox is going all-digital and is requiring all subscribers to rent a mini box (for TVs not already on a cable box) for an additional cost. Cox and other cable providers are pricing themselves out of business. I'm looking at other options to get off the cable!

11 years ago

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t blair Phoenix, AZ

Horrible customer service, horrible care for customers and even worse pricing policies. 1) There is no advantage to being an existing customer - no price break. You actually get charged MORE for being an existing customer after your promo expires. A LOT more, not just a little 2) If you call because your bill automatically increased (doubled) they give you the runaround. Apparently, the COX requirement is to make the customer work for the discount - i.e. if they stay on the phone disputing the billing for a half hour+. Only after the 1/2 mark will they 'help' and give you a 'discount' which is higher than your original bill but less than the outrageous increase they tried to slip you. Will never use them for any cable service. Unfortunately, they have a monopoly on internet so we have no choice there. (other service provider doesn't work in our area)

5 years ago

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Amanda Malega Oklahoma City, OK

I currently have cox as my tv and internet service provider. We were having so many problems with our service and technicians would come out and blame this or that. We were calling multiple times per week but our issues were never fixed. Finally the manager agreed to come look after tellingmy husband was a liar and his technicians never said or did what I was telling him. He replaced every wire and cable outlet inside and outside the house. As he was walking through my house the hammer on his belt caught the edge of my fish tank and chipped it. I noticed it late that night and called the next morning to report it. They sent our complaint to the claims center and we sent in pictures of our tank from before and after and said we would hear from someone within 48 hours. After 72 hours had passed I called to find out what was going on and they had no record of the complaint. They made a new complaint and said I would hear from someone in 48 hours and almost a week later I had to call again. After jumping through hoops they sent the claim to the manager who came out to our house to fix all the issues and he again accused us of being liars and denied our claim. Unfortunately because I had a horrible experience with AT&T I have no other choice for services in my area I have to stay with cox so my son can have internet for school.

6 years ago

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jackie bursch Tulsa, OK

Very unhappy with Cox Cable at this time. The internet has never been good, very slow if working at all. Our entire service has been down for close to 48 hours now, TV, internet. Only to be told they are working on it, signed up for updates have not received a 1 yet. I have had to call. Why I pay close to $300 per month for fair to poor service.

4 years ago

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Mag Tok ,

Very disappointed with customer service at Cox Cable. I had multiple issues in the past with Cox customer service but my biggest disappointment came when I was charged for service I didn't sign up for and they wouldn't reimbursed me for it, because technically they said i had access to the service and i technically was using it. The customer representative didn't care and was unprofessional. Transfer me to the manager that most likely wasn't a manager but his colleague. Very disappointed.

5 years ago

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Lana S New Orleans, LA

Cox Cable cut off my cable in April right in the middle of the pandemic. I owed $400 and they cut off my cable. I couldn't believe they wouldn't allow me time to pay instead of cutting it off. I have since switched to ATT, but they certainly have sent me to a collection agency for their $400. Where other companies were working with people during the height of the pandemic, they wanted their money first.

6 years ago

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Jared Christensen Scottsdale, AZ

Cox is one of the worst companies I have ever been forced to work with. sadly, it is the only high speed internet in my area but their service is so bad I am wondering if switching to dial up would be better

4 years ago

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Joseph from Virginia Miami, FL

Continually raise their price. They also don’t allow you to create your own “package “ of channels like some of the other providers. Their internet speeds in my area are also not as fast as other providers.

5 years ago

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Myron Braxton Chalmette, LA

Cox has completely gave me the run around for the entire week messing up services, tech support everything in all aspects they could mess up . They give you the run around and if they cant help you they hang up REDICULAS

6 years ago

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Elena Margaritis Benson, AZ

I work from home and had major packet loss. Technicians came out and said our box was struck by lightening and they had to schedule another type of technician to come out. After waiting a week, I called to find out no one was coming because this 'third party company' never set it up. So I ended up losing my job because I was out of work so long.

5 years ago

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Derek Barlow Oklahoma City, OK

Customer service is horrendous. Internet isn't very reliable. Talk down to you if you don't use their equipment. Try to talk to you like you don't know what you are talking about Internet speed is not what you pay for

5 years ago Edited January 5, 2022

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JoAnn Carroll Oklahoma City, OK

Cox representative deceived me & said I did not have to have my contract but for one year. And mow I have to deal with this issue on my credit reply and I always had a great history with them until this happened.

5 years ago

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Amanda Hayes Pineville, LA

Listed as a carrier for my home but they say I'm out of their area maybe they need to update or get on their game

5 years ago

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Billie Hanson Paradise Valley, AZ

Awful customer service. Rude and unresponsive. We will never use Cox again unless they make a complete 180!

6 years ago

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Sherri givens Las Vegas, NV

When the pandemic hit they didnt do jack I still had to pay a bill or my phone was cut off

5 years ago

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Vanessa Fosholt Phoenix, AZ

Way over priced, and too many "outages"..

4 years ago