Name: AT&T U-verse
Rating: 3.1

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Hima ravipati Kenner, LA

I love the At&t u-verse , their service is good , I love their fees as they are reasonable and I love that at&t u verse as you can watch anywhere without data problems

6 years ago

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Beachnut The Cajun Camper Mandeville, LA

Well, I'd like to say great things about AT&T, but I can't. The Uverse we had in the house was lackluster, at best. We went back to Spectrum, even though we said we wouldn't. Their cable speed can't be beat. Maybe when AT&T gets the gigabit drop...but who knows how much that'll be!!!

6 years ago

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Mr. Alvarado Dallas, TX

I am a new customer and I called customer service for the first time and I waited over 3 hours for service and then they stated that they had to send a tech. I was out of service for almost a week and there was no apology from the person. I am in a 2-year contract that I just started. I will cancel unless something changes my mind in those 2 years left in the contract.

6 years ago

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Karen Torino Tallahassee, FL

AT&T U-verse is probably the best TV service I've had. It is very easy to set shows to record and play them back, as well as find any shows you're looking for on tv.

6 years ago

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JESSICA WILSON Frankfort, KY

Schedule a new internet install. Was rescheduled 3xs, without a phone call, only text notifications an hour before tech was to arrive. Took off work, wasted my time. Decided to go with a company more reliable to show up! Terrible customer service!

4 years ago

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DaretoExpose Las Vegas, NV

Exposing their customers to cyber criminal with unsecure rental routers, adding insult to injury, cyber criminals has access to all of your property from computers and devices, to home security, baby monitors and more. You are exposed.

5 years ago

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Laquita Freeman Orange Park, FL

They pricing is too high if you dont have a promotion and the service is always saying the signal is lost. Customer service is horrible most of the time, I gave 7 years to them just to have to cancel due to bad customer service and they didnt care one bit to let me go.

6 years ago

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Never again Westlake, OH

There should be a negative star rating for this company. Slow, disconnects often. 3 service visits did not fix. Hidden fees. Price goes up each month. Customer service is awful. DO NOT FALL FOR THEIR PROMISES the fees start as soon as you sign up!

6 years ago

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Mike Skokie, IL

WTF . I have been on hold for 35 minutes and have talked to the same billing dept 3 times . 3 times !!! they cannot figure out how to cancel my verse TV, 35 Minutes !!! I am so mad but its like this EVERYtime I call them Complete waste of time!!! UnBelivable!!! I waste an hour every time I call them.

7 years ago

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Horace Flowers Hogansville, GA

Good customer service and technician.Technicians assisted with making sure all devices worked properly before leaving

8 years ago

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Mija Imperial, MO

Their service is really good. But if you had any issue with your bill, go to the store. People in the billing department all tell you different information.

4 years ago

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Billye Newcomb Galveston, TX

It has been pretty good. Just had one problem and it wasn’t their fault. They repaired it in a timely manner. Overall I am satisfied. More expensive than I would like.

5 years ago

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Love Hate ,

I was with AT&T for seven years and I made the mistake of using the automated machine and got cut off and didn’t know I was cut off And they wanted me to pay to get trundle back on.

5 years ago

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Valencia Rucker Maple Heights, OH

My experience with U-verse was just okay. The signal and channels kept going out at times but overall it did its job. Now let’s talk about price of the service, each year it increased; that was horrible.

5 years ago

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Mike Hudson Birmingham, AL

I think that maybe this company is just too big and old to care. I've tried them twice, and got burned both times. Once many years ago at my business, and once more recently at my home. The customer service was terrible both times!

5 years ago

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Bcsteele Black Mountain, NC

Att fir the monthly price is not worth it. After the initial triple play rate, our services went sky high. We stopped att and began using Hulu which has been very good so far.

5 years ago

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Tim Bishop , GA

They are a decent company, but even though I'm not getting the faster speeds I'm not having to deal with disgruntled ignorant employees as some other companies i have encounter

5 years ago Edited September 14, 2021

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Frankie Cibolo, TX

Started using AT&T U-verse based on offers fromSales Manager. Signed up for 2-year plan, with 3 free premium channels for first year. Plan was to be guarenteed at $139,95 for 2 years, unless I decided to keep the premium channels . By the end of my contract, the rate had gone up to $209 a month.

5 years ago

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Ivy Cordero Fresno, CA

Where they provide high speed it is excellent, in locations that they don't provide high speed it is only good if you use it for basic computer need.

5 years ago

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Michael Byrd Everett, WA

I love the television programing available. I has all the programs that I really enjoy watching. There's never a dull moment.

5 years ago

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Tracey Columbia, MD

Cost is a same as other companies but overall the service is good. I think they can work on the DVR options with att tv. you will have a lag if u r watching football.

5 years ago

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Madison , GA

Good experience, used for 4 years before moving. Actually though, they often try to raise your yearly spend when you renew, so keep your eye on that. They were helpful when we called in, though!

5 years ago

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Diana Miami, FL

Customer service is good but their cable service and internet and absolutely terrible. They claim it’s supposed to be smooth service with no buffing but everyday I found myself restating my modem. I cancelled after three months

5 years ago

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Natasha Zinsou Fort Worth, TX

When I had U-Verse, my sister and I constantly had issues with billing. We were overcharged several times and had to spend hours on the phone to get it fixed only for it to happen again the next month. There was also a time when ATT did some work on the local wiring and they accidentally disconnected the system we were connected to. It took almost a week for them to fix the issue and restore service and we never got compensation for that event. Once our contract was up, we immediately moved on from ATT. I will never use their services again if I can help it.

5 years ago

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Sherry Brownsburg, IN

I enjoyed u verse but the cost was a bit steep. I think my dad may still have this service. Less interruptions during storms.

6 years ago

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David Najar Galt, CA

I would love to give ATT a 5 start but the services have been somewhat regular, channel selection is not that great anymore, thinking of just going with streaming services, and removed the huge bill from U-verse.

6 years ago

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Amanda Walker Arlington Heights, IL

I love the channels and selections provided. I like the different packages offered. I dislike the disturbing during bad weather.

6 years ago

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Sabrina Richardson San Leandro, CA

We had this service for about 2 years. The reception was not the greatest where we lived. We repeatedly had to disconnect the power and reboot the cable box. Once we were able to switch services, we did.

6 years ago

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J. G. San Antonio, TX

They have been able to service our area with high speed internet. We have not had a complain over their service and are very cheap.

6 years ago

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Dwhoush Pensacola, FL

I love that my uverse doesn’t go out in a storm. It is very reliable.I just hate the fact the packages are so much. I have the lowest package and there are very few channels I actually watch.

6 years ago

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Mariana Linares Charlotte, NC

The AT&T U-verse is overpriced and malfunctions multiple times. The channel options are not as diverse, and I have had to get on the phone with AT&T every other month to reset my service in order to get it working. I will say that customer service is very patient, and will work with you to resolve the problem.

6 years ago

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Sean C

Treat long tune customers with price hikes and games. Then after returning the equipment they send collection agencies after $80. Pretty petty and comical. Get your services elsewhere. Do yourself a favor and avoid

4 years ago

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Annie Jackson Fort Worth, TX

I had this for about a year or two couldn’t get it to work has technical to come out they couldn’t find the problem than one cosmetic out found out that the internet stop up the street from my house . I had been praying for service that I didn’t get plus ATT didn’t give me all the money I paid back

5 years ago

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Diante Jordan Milwaukee, WI

Very easy to navigate and reliable. I enjoy the movie options and being able to bundle my tv with my wifi.

5 years ago

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Tammy B. Sellersburg, IN

Our cable went out every time it was windy, rained or snowed, even in just light flurries. They'll also send you to collections if you don't pay your way out of your contract so we had to pay for services that we didn't recieve if the weather was bad.

5 years ago

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Della Lowe DeSoto, TX

I've been with AT&T U-verse for 3 years and I'm very satisfied with my service and the price that I pay for my package

5 years ago

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Debra Sims Chicago, IL

When I was a customer I had to actually decline services after finding out a lot of hidden fees they don't tell you things up front at all there's always a secret fee hiding somewhere in your contract. Please read all the fine print

5 years ago

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I P ,

I love love my Uverse TV and internet!! AT&T service is always outstanding and i have never had a single billing issue.

5 years ago

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Maria Rodrigues Ceres, CA

Very helpful and understanding of personal situations had alot of knowledge in regards to use of cable

5 years ago

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Danielle Morreale Fort Lauderdale, FL

Great service, if we have had any problems the service techs have helped to get the situation resolved quickly and efficiently

5 years ago

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Kyle Bucher Fishers, IN

Innovative, but not very effective. We liked the idea of this technology, but it wasn't very effective when we had 1 teen streaming and us using internet TV and 2 laptops.

5 years ago

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Nathan Brooker Gardendale, TX

Best cable service around we had the service when we lived in Odessa Wish they would service the Gardendale area.

5 years ago

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B Kirtz Sacramento, CA

The service and reception is good majority of time but what I least like is the fact that our bill seems to rise ever so often which upsets my wife.

6 years ago

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Douglas Moore Jr Detroit, MI

I love my service with at&t they provide the best all around service, they have good knowledgeable people there

6 years ago

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Keith Gibson Dallas, TX

I truly love this product. It's easy to navigate and the picture quality of the HD streams are perfect!

7 years ago

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Mazi Marcel Womack Cedar City, UT

At&t U-verse is great! Their customer service is awesome. They have great choices of shows to choose from as well.

7 years ago

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Antonio Barleston Tallahassee, FL

Had cable TV with U-verse for many years. Like them great equipment and service .

4 years ago

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Q Kelly Hallandale, FL

Run!!! I paid my bill up and told them I wouldn’t be using them. I returned the equipment. They sent me a bill for over $300 saying it was my final bill. This is false. I’m disputing it with my credit report agency.

5 years ago

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Debra Williams Cedar Hill, TX

service is costly and seem to have frequently problems with quality like tv freezing even though was sent a replacement box

5 years ago

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Pazzo Miami Plant City, FL

U-verse is good. Signal wasn’t too good in my area (FL). Customer service is good. I could try it again in the future.

5 years ago