Thrifty

My flight was delayed. I was unable to pick the car up until the second day into the rental, due to my flight being delayed. When my plane landed at my destination on the first day of the reservation,the car rental facility was closed, which caused me to not be able to pick the car up until the second day.I contacted customer service in regards to being credited for the day we DID NOT have the car and I was refused my request. This is terrible customer service. I was penalized for a situation that was out of my control and in not so many words told, "too bad, deal with it". In the future I will take my business elsewhere.

I rented a car through one of Thrify's resellers. I prepaid to get a better rate. I turned the car in early because of all the shutdowns of National Parks. Thrifty will not adjust my cost. They are completely unflexible during the CORVID-19 national emergency. They would not adjust the transportation fees, or remove any of the days that I did not rent the car. I went from renting 41 days down to 21. The only thing they adjusted were the number of days for insurance. One of their offices said they were waiving transportation fees. They did not. They said they could adjust the contract type but that it would be more expensive since my daily rate would go up. This was a very expensive lesson for me. BEWARE the consequences of pre-payment options and using Thrifty's resellers. This was my first time renting through them. It's my last.

PRICE GOUGING AT IT'S BEST! I called Thrifty to rent a Large SUV from the Denver Airport about a month ago for my 5 day trip to visit my daughter in Keystone, Co. from 2/21/20-2/26/20. I was told that Thrifty could not guarantee an AWD or 4WD, so I decided to rent a Minivan since it would be guaranteed front wheel drive. The price was $204 and with taxes and fees was $283.50. Upon arriving at the Denver Airport Thrifty location I had to wait 45 minutes in line before actually getting to the counter. At the counter I was presented a piece of paper basically stating that I needed an AWD/4WD or could be ticked or possibly wouldn't make it back to the airport. There were only two vehicles that would work because of the amount of people and luggage we had one was a pickup truck or a large suv. I asked what the cost difference was, well the cost for the truck was $120 more per day or my other option was $200 more per day. I could not believe this and I asked to talk to manager. Still in disbelief of the price in which I was told that's the price I asked the manager about being a blue chip member, veteran or I had an email with one day free from Thrifty and was ignored by the manager and said that's it either you want the vehicle or we need to start waiting on other customers, again the line is almost out the door so I took it. We get to the truck it's an extended cab not even a crew cab no running boards nothing. Thinking I was stuck we take the truck at a total cost of $1040 so 5 times the price of my Minivan. I call Thrifty customer service the following day and they agree I'm being way overcharged but get this there's nothing they can do only tell me to drive back to Denver which is approximately an 1.5 hr drive away turn the truck in, call reservations and make a new reservation. I requested a supervisor call me back gave my number and have never gotten the call back. I've rented from Thrifty multiple times I've never been treated like this and am very disappointed in customer service obviously they don't care because I know I'm only one person and they're a multi-billion dollar company. My reason for writing this is hopefully this doesn't happen to you. Member Number: 0724928515 Reservation: J30307376D9

The counter in Fort Wayne Airport for Thrifty / Hertz is very unreliable and dishonest. Horrible Customer Service and fails to follow through. It now has been close to 2 months and still no contact from Thrifty. I was told 7 different times I would be receiving calls. 3 of those calls were to be from Area Managers to resolve the issue. No one has ever contacted me. I initially spoke with Dan at the Fort Wayne Airport and he was the one who told me he would investigate and get back to me. NEVER HAPPENED. DAN, YOU NEVER CALLED BACK!!! Thrifty's crappy customer service informed me Thrifty wasn't responsible for lost items... I told her the item wasn't lost... it was stolen by a Thrifty employee in Fort Wayne... No surprise, there was no response.

If you rent from this company BEWARE. The person behind the counter will do everything they can to get all the extra crap all for fee's. Also you better READ the contract. I refused all the options except for the GPS which was $11.95/per day. At the end of the spiel she had me initial and sign the contract. OK, no problem until I got the bill! Turns out all that initialing was all of the options! So I ended up paying more than double the rental. I called them and they said tough luck, you signed it, It's your baby. I trusted the lady at the counter and told her verbally what did and didn't want before signing. What a fool I was for trusting them. WATCH OUT!

I picked up the car at the Tampa Airport the day after Thanksgiving. The recon center did a horrible job cleaning the car, and there was even trash under the seat. The outside was dirty and still covered with bugs. But being a holiday and so few cars available, I accepted it. I returned the car cleaner than when I picked it up. Just received my credit card statement and there was a $400 fee. Called Thrifty, and they said it was a $400 smoking fee. I was the only one in the car, and I do not smoke. Geeeezzzz what a waste of my time having to call and get the charge reversed.