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5.0

Overall Score

Author: Kaitlyn Short

LAST UPDATED: March 4th, 2022

Top Ranked Companies

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The Good

  • Available in All 50 States
  • Competitive Prices
  • Airport Locations
  • Online Check-In 

Available in All 50 States

Budget is easily available is all 50 states. This gives Budget an advantage over its competition, who typically have locations in 23 states or less. It also offers an advantage to the customer, who can find a Budget location much easier, especially when traveling.

Competitive Prices

Rental prices for both economy and luxury cars are low in the car rental industry. This makes it affordable for more customers when traveling or those who just need a car temporarily.

Airport Locations

The company has rental counters at most major airports throughout North America. Anywhere your plane lands, there is a Budget counter available. This is very convenient for travelers looking to rent a car right from the airport. They also have locations outside of the airports so locals can rent cars without having to go through the airport office.

Online Check-In

Budget does not offer online check-in, but they do offer something called FastBreak that makes checking in faster than standing in line. FastBreak does this by keeping your information-including your signature, digitized when you make your online reservation, making it easy for you to cut right through the counter line during the pickup process.

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The Bad

  • No Instant Return
  • Roadside Assistance
  • No On-Site Fuel Discount

No Instant Return

With Budget, all cars have to be returned in person. You cannot return the car without waiting in line and leaving the keys in the car. This is standard for car rental companies but with Budget's size and length of time in business, instant return is an option they could offer if they wanted to.

Roadside Assistance

Budget offers a roadside assistance service that covers the following:

  • Key Replacement
  • Lockout Service
  • Jump-Start
  • Flat Tire Assistance or Tire Replacement
  • Fuel Delivery

The problem is that there is no flat daily rate available for this service. Budget says the daily service charge is subject to change. Most rental car companies offer a flat additional price for this, such as $5 per day. With Budget, you won't know the price until the last minute which is unpredictable-and maybe unaffordable.

No On-Site Fuel Discount

Budget does not offer an on-site fuel discount, but their four easy fuel service options include options that minimize the amount you pay if they use the pump on-site. With Budget, you will never pay more than $13.99 for the fuel service charge if you return the car less than fuel if you select their EZ Fuel service. Budget is an environmentally conscious rental agency. About half of its fleet has a fuel efficiency rating of 28 miles per gallon or better on highway. This means that renters are not only doing a little good for the environment, but are also saving themselves a little cash in gas expenses.

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The Bottom Line

Budget is one of the most popular rental companies in the industry with locations in all 50 states and major airports. If convenience is a factor, this is a viable option for you, (if you're an AARP or Fastbreak rewards member, they offer many benefits and savings, too). As far as the cheapest option, Budget is lower priced than other car rental companies in the industry. Their additional features are also slightly higher than you might find with other rentals. If you do choose to rent with Budget, proceed with caution, you may find yourself paying for additional features, even if you didn't want them. Make sure to ask clear questions and state your preferences.
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Star Rating

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3.6

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181 Reviews

Review Breakdown

5 grade

35%

4 grade

30%

3 grade

13%

2 grade

4%

1 grade

18%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Pamela J Olberg Minnetonka, MN

We reserved a 12 passenger Ford transit van three and 1/2 monthes prior to our trip at McCarron airport Las Vegas. When we arrived we were told that they don't have twelve passenger vans and the only available van was a 15 passenger Chev Express van. This is hardly an equilalent. When we conplained on return that two of the seat belts only worked part time we were told that movement caused then naturally to lock up and the only option for unlocking them was to stop and restart the engine. This situation was totally unsafe as we sometimes had to drive without seat belts.

8 years ago

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Dette Phoenix, AZ

The car I rented was only able to be taken to 4 specific states, not including where I was going. This was not disclosed online when reserving. The personnel at the counter did find a work around. But that took almost 3 hours and driving across town and trading cars. They also tried to increase the price to almost double what was quoted online. I insisted on being given the online quote. They said they couldn't change it and I just kept showing them my print out and insisting. It did work out ok in the end but I will not use Budget again.

6 years ago

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Tony Riverton, UT

When I showed up to pick up my rental, they no longer had the car I reserved. They upgraded me to a nicer car, but charged me for the upgrade and on top of that, the car wasn't clean inside. On the plus side, rate was the lowest I could fine.

6 years ago

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Julie Firkins Orem, UT

I thought I was getting a certain car and when i got there i was given a different vehicle i was very disappointed !next time i will read the small print

9 years ago

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David T Ogden, UT

I rented from Budget and they tried to change the car on me because they didn't have any available that I had reserved. The car got bad gas mileage but they didn't seem to care.

6 years ago

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Dwhoush New Orleans, LA

Their customer service is good at time and bad at times. Their vehicles aren’t always the best quality nor are they always clean.

6 years ago

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abby becht Pleasant Grove, UT

I would personally not go with Budget again. The employees were not willing to help us, and it took hours to get a car.

6 years ago