Budget

I wouldn't even give it a star. I rented one to pick up in Seattle through Carrental8.com. I paid for a mid size car. When I went to pick it up they would only give me an economy car and made me pay $11/day more for it. When I called and complained to Budget, they said I was absolutely right and that they would refund me $242.00 and I would receive it in 3-5 business day. It's been over a month and still no refund. I call them back and now they want me to PROVE that the over charged me. So now they gave me a bogus email address to send the proof too. They have the same paperwork that I do. The first employee say it and then the second one can't? And now he gives me a bogus email address. What a SCAM!!! Never again will I use this company. They should be totally ASHAMED!!!

Please save yourself the heartache. The left hand does not know what the right hand is doing. 4 hours sitting at the rental car agent because 3 different people at the company didn't know the card that PREPAID the rental could not be done on that card. Despite at least 3 times asking the specific question. They already HAD their money. They cancelled the rental, required a different card which had to be driven to the location to be physically presented and then they rented the car to someone else and said oops out of cars very sorry. 2 months in advance prepaid. Confirmed information numerous times. And stranded. With no cars available within the next 3 days and them with the money for 3 days. So many ways this could have been prevented and not one person was able to come up with a solution. They may be cheaper but it's not worth it. No one wants to be stranded after doing so much due diligence. Pay the extra. Get a company that can resolve their mistakes. It's worth it.

I rented a compact car; four doors and seats five, and I was given an economy car; two doors and seats 4. My son pointed out that since his brother decided not to travel with us, we should just leave it, so I did. But getting in and out of that back seat was too challenging for the seniors I was staying with. Also, at the end of my five days, I called to price adding two more days and was quoted $79.34, even though their website showed a new rental at $53 and change. The kid on the phone told me if I wanted that price I needed to go back to the airport and return the car and get a new rental. So I went back to the airport and returned the car and walked next door to Enterprise to pick up my new two day rental.

We reserved a car from Budget through Expedia in Kona, HI for the week after Christmas. We arrived with around three other families to find that they had not a single vehicle to rent. Our only option was to go to a different company and rent a pickup truck, which was more for one day than our entire trip we were quoted with Budget. We then went back to Budget the next day and were lucky enough that someone was returning a vehicle that we could get into. We were promised that we would be reimbursed for the one day rental with the other company as well as be reimbursed for the rental fees with Budget due to the inconvenience. It's now been three months later and they still haven't even reimbursed the one day fee with the other company much less the rental fees with them. I've now had three months of interest on the credit card as well. I have sent them all the documents they have asked for in every kind of format available and they continue to tell me they are unable to open them. I'm at a loss as to what else I could due to get them the information. I would highly recommend avoiding this company due to the fact that it seems like my complaints are a common theme with other customers reviews that I have come across.

I rented a car from Budget and drove from Florida to Ohio and back to Florida. The car was good and I experienced no problems with it. It was returned in good condition and that was verified by the check in agent. Suddenly 2 1/2 months after returning the car a letter stating that the car had some unspecified tire problem and that I was responsible for that. They could not tell me what the alleged tire problem was. I explained that I had no problems for the week I drove the car, the tires performed just fine and, per their own check-in procedure, there was no problem when I brought it back. Their letter to me said that I would only be charged for the actual cost of the needed repair but went on to contradict that by adding a $25 fee which was NOT part of the repair. This is simply another example of big corporate greed trying to make me pay for something that they could not even describe to me and which they found 2 months after I had the car. I had a 12 day future rental booked with Budget which I cancelled and I at least 2 more short term rentals pending and I will use ANY company but Budget in the future.

If I could do zero, I give them zero. After return the car, the staff at front desk told me the final cost is less than I paid and I can get refund. But I didn't. Then I call the customer service, the person told me when I prepaid I can't be refund. Meaning I paid than I need to pay when I do prepay. This is the first time I am using Budget and this is definitely the worst experience I've ever had for renting a car. Other rental car companies suggest consumers to prepay for a lower price, Budget does this for robbing our money. How ridiculous it is, am I buying a stock right now? I need to make a guess and gamble on my rental price?

I started out with a very bad feeling and experience with Budget. I picked my car up Friday night in a dimly lit car garage. I noticed the next day that the emblem was missing in the front. I immediately called customer service and got a guy who didn't give his name and said he worked for Avis. I told him my situation and he said it was a good thing I called because they're expensive. He said they give 24 hrs to report any issues. Then told me he needed to transfer me to someone else. Tony then came on the line and told me not to worry and that I needed to speak to roadside assistance. Didn't give me a chance to ask why since it's not an accident. Roadside came on and asked about my issue. I told her it was the emblem that was missing and I didn't lose it. She said not to worry and she'd document and send me a text. I never got a text. So I went all the way to the airport to talk to the counter. I first talked to fastbreak and Fran was going to help me until I told her they put me through to Roadside (she said not sure why they put you through to them) and since they did and it was reported that she couldn't do anything and that the car is now flagged when I bring it back. This scared me even more. so I talked to a guy who was there the night I rented the car. I had heard him say to another client the night before that they're not worried about dents or scratches, just windows broken. He told me he'd get the manager to talk to me (Robert). A guy came out in a light jacket zipped and looked at me and said "what's up" no introduction or courtesy given here. I told him my situation and that I called right away and was transferred around and then to roadside, which he wasn't sure why it went to roadside and there was nothing he could do. Told me I was responsible since I drove it off the lot that way. I explained what I was told about the 24 hrs and he said that was wrong. I mentioned they could listen to the call and see that is what I was told. He just kept throwing at me that I didn't pay for any insurance. Didn't think I needed to since I rely on good quality vehicles. I had just rented from Alamo and had nothing but good experience. I am having an engine replaced in my vehicle I told the manager and couldn't afford anything extra. Already paying for rental cars in the meantime. He was no help or even courteous. I mentioned they could listen to the calls (as I work in customer service and have for over 30 years). Call centers even. He said that to find a Tony is like finding a needle in a haystack. I said they should be able to by my phone # or time of calls. He told me I could call them back if I wanted to, but that I'm responsible and would have to pay. I even asked him what the sticker in the door is about impound and a phone #. He wasn't aware of that. I said maybe that's where the emblem went missing. I could just cry! Very horrible experience and I don't like the car that I have now for another week n a half. Scared to even touch it. They never even walked around the car with me, just gave me the key and told me the location to get the car.

STAY AWAY AT ALL COSTS!!! I rented a car for about 5 days from Budget in October of 2015, picking it up from Maine and dropping it off in Vermont. Everything went fine with the rental, the car seemed pretty beat up when we got it but took pictures of it and went on our way, used it, and dropped it off. Now a year and a half later I get a letter in the mail from a law firm trying to collect $1600 from me that they say I owe to Budget for damage to the car. Being that no damage occurred to the car while I had it, I thought it was a scam but calling Budget it sounds like they really are trying to blame me for something with that car, a year and a half later. I tried to call the law firm and they were weirdly hostile, almost yelling. I contacted Budget's customer service department and they simply say "you're responsible" ...but nobody will say for what! Nobody will show me any pictures of anything, nobody is interested in looking at the pictures I took of the car when I got it, nothing! Upon Googling what to do about it, there are huge forums about Budget-Avis doing this to many customers, trying to scam them out of money (check out forum.elliott.org/forums/avis-budget.58). I had no idea this was a thing! Even if other companies cost a little more, it's worth it to avoid these headaches. I've opened cases with the BBB and FTC, we'll see how those go... I really don't want to have to hire a lawyer for this.

We rented a car in Grand Cayman for 10 days. To begin our rental car odyssey we spent a full hour at the counter because a.) the computer network they were on was either down or not functioning properly, and b.) the young man that was helping us didn't seem to have a good grasp of how to do his job. While we were there a number of people came in and left because they could not get service. Our base rental cost was $9.00 a day. Not bad we thought. Then add a driver, insurance, and a non-working GPS and the bill for our stay was up to over $600.00! Ok, give us our car and we'll be on our way. Get out to the car with our luggage and of course it's a right hand steer. I had specified that we wanted the steering wheel on the left. Go back into the office and let them know it wasn't what I asked for. I get another car, a Kio Rio that looks like it got into a fight with a very big cat. (all scratched up). After recording all of the dings and scratches we're on our way. Two days into our use of the car the GPS we rented would not work. Turns out the power outlets in the car had no power! I called Budget as soon as we discovered the problem. They wanted me to drive back to the office (1 hour each way on MY gas dime) so they could check it out. After no little discussion I got them to agree to check it out when I turned it in and then take it off my bill if they found it to be inoperable. When we checked in the girl said since we didn't bring it back mid-week that she would have to charge us for the whole time. {:( After another lengthy discussion I got them to agree to take it off the bill. Last thing: the gas needle was just a sliver off of full. She said they would have to charge us for refueling at 1/8th of a tank empty which was 2 gallons. Do you know what they charge for 2 gallons of gas if they have to put it in? $16.50/gallon!! (that's $32.00 for the math challenged like myself) I jumped in the car drove to the corner and put in 3/4 of a gallon (all it would take) for a whopping $3.00. All I can say is the obvious: I will never rent from Budget again. And I would not recommend that any of you do either.

Reserved a car in September to be picked up at Mccarren Airport in October, to be returned one week later. Standing in line was interesting, as we had numerous discussions with fellow passengers as to whether there was an incentive program in effect gauging the number of options they can add to each rental. Upon arrival the clerk wasn't interested in our confirmation number, just the drivers license and credit card. He began asking questions already answered and declined at the time of reservation. He then disappeared behind the counter for 22 minutes and returned to say they did not have a car in the class we reserved, even though we had a confirmation. The clerk said "you are in Las Vegas and guaranteed anything". He was willing to "downgrade" us to a lower class and "give" us 10% off. When we again questioned why we did not have a car, he said we could go around the corner and wait until a car in our class was returned (at 7PM). The clerk was disrespectful, condescending, crude, rude, arrogant and in no way professional. We were in town for a wedding, needed a car as we were transporting guests to and from venues, so,we didn't have a choice. We ended up with a car that had numerous scrapes and scratches,as well as a severely bent left front wheel cover. Knowing Budget's penchant for trying to pass off all damages to the customer, we inspected the car. This was made somewhat difficult as it was light when we arrived, but dark when finally given the car. This was a miserable, miserable experience. Their practices border on the unethical and dishonest. Budget is at the top of our list of companies "Not To Do Business With".

I reserved for pickup at Dulles (Washington) and changed it just before flying out of Houston IAH to Reagan. I phoned and was told by customer service that the added cost of this change would only be about $19 so I agreed. My actual billing,however, jumped from $223.78 (six days) to $462.79. After phoning to correct this the woman on the phone told me she was powerless to do anything and would/could not connect me to a supervisor or to management. ---- ALSO, upon returning the car to the rental location at Reagan, the woman handling it was not only the rudest and unhelpful person I have ever met at a car rental, but indeed the rudest and unhelpful clerk I can remember ever having had the misfortune of interacting with. I am only giving a one instead of a zero because the car itself was great. The humans -- not. (No, I will never ever rent from Budget again).

Every year we fly down to Florida and rent a car. This year we got a great rate through Budget and assumed that a large well known company would have good service. We were wrong. This is the worst experience we have ever had in renting a car. They try and upset you on everything. We had purchased insurance through our own carrier - they tried to tell you you needed to purchase theirs. They charged our credit card an extra $30.00 for converting the funds from US to CAD. Our credit card would have done the conversion free of charge. After returning the car, we have received 2 subsequent bills for tolls and a surpass. When we called, they immediately reversed the charges knowing that what they did was wrong. I will never use Budget again. It may look cheaper online but at the end of the day it will end up costing you more.

Budget Detroit gave me a car with a damaged tire. Tire was flat after driving 40 miles. Road assistance wasn't available until the next day, then I had to drive 40 miles one way to get a different vehicle, and the final blow, they want me to pay for a new tire. Check tire valve stems, wheels, and rims, in addition to body and window damage.

We were charged $414.53 for a 1 day rental because we had to pick our dogs up from boarding on our way home from the airport. We didn't have time to sweep it out before returning the car because we had to work the next day. I was quoted $77.68 to rent the car for 1 day. I could understand a $50 charge for cleaning but $336.91 to sweep a car out is beyond outrageous. I will never rent from Bodget again!

Budget car rental Honolulu Hawaii Airport reserved a car for our 10:30 pm flight, airline gave us an earlier flight but we did not change car reservation. We show up 5 hour early and the agent says she/he has no mid size cars and try upgrade us with upgraded prices, I smell rats and I hate being ripped. I rebooked the car reservation at a lower price and got my mid size car. What idols!

I paid for a rental car in advance in Wichita Kansas, when I went to pick it up, they gave the car to someone behind me. That left me stranded at the airport with no help from the Budget staff behind the counter. I will never use Budget again!

I recently had a rental with an upgrade, I was swindlled into a 2nd upgrade which led to a fee when the vehicle was returned. They can be more honest with their rentals. When trying to speak with the manager, it was also an elusive event. They pretty much ignored my complaint.

Lots of hidden fees. Bad customer service. Always fill up the tank before returning the vehicle, or get charged about $10 a gallon for them to fill it up plus other hidden fees on top of that which is ridiculous. Well, I guess this is how they make money out of their customers. First time rented from Budget, and it will be the last!

Prepaid online only to get there for a week rental on Sunday afternoon and they said we couldn’t rent. Refund in 7-10 business days because they have to go through corporate to refund cancellation fee of $150. I didn’t cancel.

Rates and fees are not well explained. Rented me a car with a mileage rate two months ago. In 2019, who does that? A month after that incident I returned a car with a broken window and they tried to charge me for a windshield, bumper, antenna, running board, and two windows. When I contested the claim with photos of the car when I returned it they cancelled all charges. Total scam.

Every time we travel and rent from Budget we have problems with them. They have hidden fees and and once in a while we encounter rude employees. Their cars are always in good conditions though.

Deceptive practices associated with recent truck rental in St Augustine. Added additional insurance coverage to my bill after I declined it at counter

Their services are not the best. I rented a car from them in Hawaii and they charged me for the damages on the car that were there before I rented it.