Avis

Defective cars, 0 stars! I rented a car October 19 - 31 in San Luis Obispo, CA. While I was driving about 30 miles to my hotel late at night, the tire pressure warning light came on. I had business meetings for the next couple of days and wasn't able to deal with this defective car except to air up the tires. Only one tire was low, and I aired it up a total of 3 times before I had time to swap the car during their business hours. I needed roadside assistance because I was afraid to drive the 30 miles back to the airport on a bad tire. I explicitly asked Avis if I would be charged for the assistance and the agent said "no charge". If the agent had told me there would be a charge, I would have used the other roadside assistance plan that I have. On October 31 when I was going to return it, the second car refused to start -- also defective. Again, I called for roadside assistance, again I asked if this would be charged to me, again the agent said "no". Roadside assistance took so long to get to me the second time that I missed my 12:30 p.m. flight, the last departure of the day. I called Avis again, and explained that now I would have to get a hotel for the night and Avis should pay for the hotel as it was because of their defective vehicle. Avis refused to cover the hotel but did extend my rental agreement. The supervisor offered to give me 2 nights free on this rental and exchange the defective car a 2nd time -- to my third car in less than 2 weeks. When I turned in the car on November 1, the Avis counter wasn't open yet, so I could not get a receipt. I called the location and Avis' main number trying to get the receipt on November 1 Nov, 2 , 4 , and 7 . Several times they said they emailed it to my address on file, that I should wait at least 4 hours to get it. I never received it. Finally I requested and got the reciept at an alternate email address -- it shows no evidence of the promised 2 free days. Now, 3 whole weeks after the first, tire-related, roadside assistance incident, I received a letter saying that I owe Avis $160 ($135 for the towing cost, + $25 for administrative cost) plus the cost to repair the damaged tire. The tire was already damaged when I picked up the car -- I could not have damaged it! An Avis agent told me there would be no charge! Again I called customer service. There was a record of the first roadside call, but mixed in with it were the notes from the second roadside call that I requested hotel reimbursement but Avis refused. Now I'm out: $200 for the airline change fee $151.61 for the 1 night in the hotel $30 for dinner (if Avis hadn't caused me to miss my flight, I would have eaten at home) $160 for the first roadside assist call ??? for the tire repair $160 for the second roadside assist call (I assume, as it hasn't been 3 weeks yet for their letter to reach me) The total before the tire repair already exceeds the cost of the rental! Avis, this is no way to treat a customer, much less a customer who's business you want to retain!

I've never had such bad customer service from a rental company, and I rent A LOT. Starting from the beginning, although the guy running the office was extremely nice, it was very disorganized. The car he tried to put me in had a check engine light. So I was give another car that smelled like an ash tray (I was not warned of this, though all the windows being down in 45° weather should have clued me in), and the car was filthy on ththe outside. I take part of the responsibility for not noticing the giant crack along the bottom of the windshield. I had just gotten off from work from a 12 hour shift, an hour before going in at 830a. I drove straight home (a 5 min drive), parked, and went to sleep. I noticed the crack when I got back in 8 or so hours later. I called the office while they were still supposed to be open and no one answered. My call was automatically sent to customer service who transferred me to a dept that was supposed to know how to amend the damage paperwork. They did not and I was told to go to the office the following morning when they open and "see" if they could take of it. Again, the guy was very helpful (though they never seem to answer their phones) and changed my damage form. Did I mention this car said its oil change was past due everytime I started the car? Moving on to me trying to extend my rental for four more days. I called customer service but only had the email with the reservation confirmation number because my contract is in the car. I asked the guy if there was another way he could look it up. Phone number, email, credit card? He told me he could do it with the car number. I dont process car rentals everyday so I assumed that meant the license plate number. That's not what he meant. It's the number on the keychain, though there are several. And when I finally finished with the extension process I asked for an emailed receipt of the transaction so i could have the price difference on file. I was told, "I cant send you anything but I can repeat it for you." So I have nothing but that jerks word that I'm not going to be charged a ridiculous amount. The gist is, what their customer service lacks in knowledge, they make up for in rudeness. Will definitely be the last time I use Avis. Hertz may be a bit further from me but they have comparable prices, picks you up, has never given me a car with issues, or treated me so rudely.

First time and last time I rent with Avis! I went to the one in Worcester Regional Airport in MA. They "upgraded" my car to a SUV which was a gas guzzler. I expressed that I will be driving 2 hours everyday and I needed something more fuel economical, which is why I initially DID NOT reserve for an SUV. I expressed it will be difficult to go back to the airport location, where I initially picked up the car because they close at 6pm. Due to school and work scheduled I will not be able to get there on time. They stated I can go to any Avis location to exchange the car. The next day (Sunday) I get in the car and turn on the heat and it reeks like cigarette smoke. I called on Monday to exchange the car and no car was available near my work location. I called Tuesday and I get the same story. I am told I cant return the car and get the differential and I get an "Im sorry you, could try tomorrow again". I pick up my kids from school and we have to drive with the windows down due to the smell and I have to put $60 in gas every 2 -3 day. This company is garbage.

Went to Florida in beginning of August with my Dad. Well we rented from Avis and the problem is: when I returned the car the guy immediately took the car and brought it somewhere. I guess to clean and rent it again. I realized that my key for condo was still in car. I called and they found the key weeks later. Funny because the key was attached to the car keychain. Well now they want to charge me $30 to FedEx it to me (and that's NOT overnight. But I have to pay......I FedEx things over night to Florida and it's only $15-$20 depending on morning or afternoon delivery. That's Ridiculous!! They're making money on this? They I'm sure have a corporate account and use it frequently so they even get better pricing! I said it's only ONE KEY can't you send via post office and I'll pay $4/$5 for shipping. I can make a new key for $$3.00 Avis is just a Rip Off. Never again will I use them!!! #avis #aviscarrental #neveragain #ripoff #avisripoff #avisrental #aviscar #avisdisappointmemt

i rented from avis for 2 months, after the 2 months was over, i extended it for another 2 months. the avis rep on the phone told me its going to take about a week for the extension to go in the system, but the car needed a oil change, so she told me to go to any avis location to swap cars, but i was concerned that since the the extension was not in system it will be a problem. so the avis rep told me its not a problem. so i went to avis jfk to swap cars, they toke my car and told me my rental is over due, so i cant get it back, and they didn't wanna give me a new car. so i was stuck in jfk without a car. so think twice befor you rent with avis

I took a rental car with Autopass included from Oslo airport, used Avis/Budget badged subcontractor located there who assured me the Autopass etag was working, nothing more for me to do or pay, before I drove away - contrary to what the Avis rental contract states! The Autopass etag proved to be a dud; suspected when passing through road toll points, then proved when ferry onboarders tried their handheld scanners to no avail. When I was eventually overcharged I put the message through to Avis/Budget customer service, they went silent, then I went to Norway Innovation (Govt agent) they pointed me at the Ministry... no response. Cannot use Norwegian Consumer Council because you need to be a Norwegian resident with a national ID to do that. The Norwegian Govt behaves as though it cannot manage Norwegian businesses that behave fraudulently, so sad, too bad, won't be back. Certainly would never recommend Avis/Budget at Oslo Airport as a rental car source.

One of the worst experiences with a company. I ended up being charged double after all those fees were in place making the discount code I used worthless. They rented me a car with an expired plate. When I brought it to their attention they said it’s okay we would have paid for your ticket as if that made it better. They then said they would not put the new tag on until the car returned to where the expired car came from. I was in NY it came from SC. Customer service told me that I could pay in person with a specific card so that I could use a tax exemption. Upon arrival the way I was told to pay on the phone a couple weeks before was no longer acceptable to them. Next time I will for sure use another company even if it’s more expensive. This company is so bad it’s literally the first review I’ve ever written for any company.

I am thankful to be alive after renting from Avis. My two small children and I were stranded in Panama City Beach Florida after our car broke down. We made it 20 minutes from our drop off location and the car completely dies. I am in the center of I75 North and it DIES! The car looses speed, the battery light comes on, then all other lights on the panel light up. With tractor trailer trucks behind me and surround by cars going 70 MPH, my life along with my two small children lives flashed before my eyes. I managed to roll to the side of the road by the grace of GOD without being killed. After several tries got the car to start again. The check engine light stays on. I looked up the closest drop off which was about 1 mile away. I took the next exit, got gas and slowly made it to the closest Avis. I told Anthony, at the Windy Hill Marietta location everything that had happened while still in tears and very shaken up. Anthony then just made a comment about how many miles I had put on the car and had to go and look at the mileage before he confirmed that we could leave the vehicle there. When Anthony returned I asked if he saw the check engine light. Anthony told me that he only looked at the mileage and nothing else. Anthony did wave the $20 fee for dropping it off at his location rather than the initial drop off location. I have called Avis corporate office and spoke to Eric who told me that my situation was not typical and then completely brushed me off. I then got the number to the Marietta drop off location and spoke to Anthony again. Anthony informed me that Pep Boys checked the car, even though it was new and no lights were on, and it diagnostically checked out fine...then admitted the check engine light was on, which was from me not closing the gas cap tight enough??? My fear is for someone else to get in the silver Mazda CX5 and being hurt if not killed like we almost were. I know that if I owned a car rental company and I had someone explain this situation to me I would try to accommodate them in some way for the horrible experience. I would most certainly not blow them off and be rude.

Arrived at about midnight to find that they did not have the standard size car that I reserved (overheard the same conversation play out at 3 other windows). They were nice to upgrade us to a full size Ford Fusion at no charge. There was a long line behind us so the lady did not go over anything just that we would be upgraded and sign here and here. When we got into the car we saw that it had a toll pass in the window and wondered if we could use the tollway for free as part of the upgrade. I quickly looked at the agreement papers and found this part "You can avoid the convenience fee and any other charges by paying the toll in cash, using your electronic toll device, or avoiding any cashless toll road or passage" since the car had an electronic toll device I assumed it should be covered. Erring on the side of caution because of the cost of tolls in Denver (and the outrageous toll scam agreement Avis runs with their "toll partner") I decided I should follow up with an employee. Upon leaving the facility I asked the gentleman that checked us out of the lot for more details, I explained that we got upgraded and this car had a toll device and asked if that meant we could use it without charge. He confirmed this to me before we left. We did not use the toll way until the very last day when we got on it for about 15 miles or so.... lo and behold 8 days later a charge for $29 shows up as pending on our credit card! I called the Denver location and the lady quite rudely refused to discuss this billing and stated "it is written on the term papers and so and so and some other location, tolls are not covered". I called the corporate office customer service and was talking to someone whom I could hardly understand and after explaining my situation to him , he tells me to call the toll payment partner... I have been holding with them for over 15 minutes now as I write this review stewing about my choice to go back to Avis. I have been a long time patron of Enterprise but after a very good first experience at Avis (due to no availability at Enterprise) I decided to try them again over Enterprise. Big mistake... I will NEVER rent from Avis again after this experience.. I hope they enjoy their $29 scam fee. Do yourself a favor and check out Enterprise or Budget if your flying into Denver.

On April 9th I reserved a vehicle from your Lucas Drive, Detroit, Michigan location. It was to be picked up on the 12th and returned on the 15th. On the 12th I picked up the vehicle . The vehicle was used over the weekend. On the 15th I stopped at Alter Inc. Service Station, 14820 E. Jefferson Ave., Detroit, Mi. at 7:34 AM. I put $9.00 worth of fuel (3.13 gal @ $2.87.9 per gal). I arrived back at the Avis Rental Return at 8:14 AM,. The female attendant flagged us into the long line and with a handheld unit checked our rental in while I got the luggage out of the trunk. She told us the shuttle was about to leave so she handed us the receipt and we rushed to catch the shuttle. After arriving home I checked the receipt and found I was charged additional funds. I contacted the Avis in Detroit and they opened a case (27760093) and told me to send the fuel receipt. I sent a screen of the debit transaction and sent it in. On the 16th I received an email basically saying that was not good enough. Since the gas station was over 5 mile away it did not count. I have rented from Avis for many years. If this is what your company has developed into then I think it’s time to consider another company.

Be warned, many Avis locations are franchises. Avis itself will not stand by them. In short, you are left to deal with Shady Motors Incorporated on your own! I rented a car from an "Avis" location only to find out a month and a half later that it was a franchise. How did I find out you ask> It's simple. After returning the car full, this company billed me a month and a half later for $42. My Avis paper work says the car was returned full clear as day. After countless hours on the phone, writing emails, and submitting paperwork, they tell me that I'm on my own. After searching this particular shady franchise, you find that they are known for this very scam. Avis just doesn't care to admit one of their children is stealing from their customers. After many years using Avis, I am done. Good luck!

We rented a car from Avis a few years back on a trip to NYC. They were the only company that had a 12 passenger van available and for an amazing price. We were so grateful.

I rented in Fairbanks. No visible damage. Heard a noise driving out of their parking lot. Heard it several times on the way to the hotel. Slept 5 hours, checked out the noise and found a piece of plastic UNDER the car rubbing on the tire. Returned it. They said I had an accident!! I offered to take a polygraph test. For 9 days I waited. Then called the Claims Dept. and they dropped the claim. A week later, they again said that I owe them $817. It is not yet resolved, but they are thieves. DO NOT RENT FROM AVIS!! Their reviews on consumeraffairs.com have over a thousand reviews with a ONE STAR rating.

Be very careful when you're picking up your vehicle. This company (and Budget - they're the same company really) will try to load you up with all sorts of unnecessary add ons when you pick up your car, even if you've already made all your choices and submitted payment beforehand. The area in the Dayton OH airport terminal is very loud due to the close proximity of the baggage claim area and though the customer service rep we encountered was very friendly, she also talked and laughed so much that it was distracting and it was also hard to understand everything she was saying due to the noise. We ended up accidentally agreeing to very expensive additional insurance coverage, that actually cost more than our round trip tickets to Dayton! We didn't realize that we were signing to pay an additional fee - we thought we were signing to pay what we'd ordered online. When we returned the vehicle, we realized that we'd payed nearly $1000 for four days of a rental car! We tried to discuss this with the manager but he would not come out and talk with us. We tried calling corporate (numerous times) but they only stuck to the assertion that we had agreed to this and that "the manager heard us agree to this" (an impossibility since he was in the back, at the other counter, and the place was extremely loud anyway). In fact, we had stated emphatically several times during the CSR's spiel that we did NOT want any additional insurance. We will never use Budget or Avis again, though we travel often for business and pleasure and often use rental cars. VERY unhappy and I believe their actions were very, very unethical. They get bonuses for these add ons. PAY VERY CLOSE ATTENTION if you decide to give them your business.

We received a letter that we were being charged a $250 cleaning fee because of a "smoke smell" in the rental car returned to Oakland CA airport. The person we returned it to got in the car and mentioned nothing. I called the number on the letter and was told: 1. the appeal process is the phone call I was making -- there is NO WAY to contest the charge; 2. they would not consider any documentation I could provide which would disprove the bogus charge. (Our child is severely asthmatic and can not be exposed to smoke - not even someone with smoke on clinging to their clothes -- and I offered medical proof and proof that our child was on the trip with us.) 3. if I agreed to the charge, they would reduce it by $100, which I felt was designed to pressure me to agree to a phony charge which was at least lower. BTW -- there is a complaint process: http://avisbudgetgroup.com/contact-us/customer-service/avis-complaint-escalation/ I found it by googling, it's not on the website, but why do I know about it, but their customer service supervisors don't?

Do not rent from Avis. If you get stranded prepare to wait for 6h for a tow truck because they are calling around to save a few bucks without any regard for the stuck person. Also, unexplained additional charges on my CC. No invoice. Customer service does not respond, cannot get through by phone, emails get responded to after weeks and then without any resolution. Someone did reach out only to disappear again without resolution. What a scam.

Avis is the worse car rental I have used and they lie! I rented a car in Hawaii and 2 days later they added a bogus $164.71 to my credit card. I called and they said it was it was a deposit and when I returned the car it would be refunded. They never refunded it! I have been dealing with them on the phone for several days. Their customer services stinks!! They outsource the customer service so you can't understand then then they hang up on you. They added more charges to my credit card. Do NOT rent a car from Avis, go to Hertz or another rental place.

VERY DIRTY COMPANY!! AVIS BUDGET CHEATED AND SCAMMED ME. I rented a car at Zagreb Croatia Avis for €133 for a week but they sneakily added in several insurances without asking me. They cost an extra €200 which they stole from my credit card. This is an evil untrustworthy company that trains its staff to act nice and friendly while robbing you. They will rob you too.

They get one star because I can't give less. I booked a car through Travelocity. When I went to pick up, they had a power outage and were doing everything hand written. The representative couldn't find the car I reserved, so they gave me a more expensive one (I had no idea). Avis charged me $667.65 and refuse to refund me. They want me to dispute the lesser charge with Travelocity. They take forever to respond and are not helpful AT ALL! It's been 24 days! I would rather walk than rent from them again.

At first no complaints..2 weeks after the rental I received a letter saying smoke damage..LIES..Before we left everything was fine no issues..Now this.I left 2 iphones in the car I paid for insurance and overnight delivery..I have yet to receive the phones but got a fraudulent bill..They mistakenly sent me pics of the wrong car..Sad that they make all of that money but still commit fraud..

STAY AWAY FROM THIS COMPANY!! - Be careful before you book and read the fine print. If you have to cancel even if just a few minutes later you will be stuck paying a $50 charge, no exceptions. Only company to do this. -They are the only company out there that caps your mileage then charges you $.25 every mile over. Everyone else has unlimited mileage for the same price. Rip off! - You think you're getting a deal at first, then you realize they add charges the others don't and you end up paying more for much less than what others are offering.

I rented a truck on 9/30/20, it didn’t have a seatbelt in the back. I exchanged it an hour later for another truck at a different location. It was an inconvenience to say the least. I realized this morning that the vehicle registration is expired. I called Avis to help me out, I spent over 2 hours on the phone and was in angry tears by the end because not one person would help me. Horrible customer service and I want all future customers to be aware that if you have a problem you will not be able to reach someone to help you.

My husband is an 82 year old equine vetinarian who was traveling to Wellington Fl for the horse show. He has COPD. The CDC advised anyone over 80 years old to avoid flying. When I called to cancel the car I was informed that there would be a $50 cancellation fee in spite of the fact that the US is experiencing a pandemic and the cancellation was 3 days before the scheduled pickup date. This is price gouging! We have been members of Avis for over 30 years but will never use Avis again and will suggest to our friends to do likewise.

Rented in AUS on Christmas Eve. In a hurry. Wanted to get to a candlelight service in Waco. Absolute old piece of crap Nissan pickup with 35,000 miles and severe hail damage. Avis should be ashamed. Got to wonder who is in charge in Austin. I would fire them.

Do not rent from this avis. Had a reservation cancelled by some sort of accident online. Got told oh well we are keeping your $150 dollars and no your reservation can't be uncanceled even though it was never cancelled to begin with . We're out a cancellation fee of $150 and we had to go and rent a vehicle through another company so we wouldn't get screwed again. 09624226us3

My company changed to Avis, so I have used them about 10 times now. I have experienced dirty cars, stinky cars, cars that have not been filled. Overall just a poor experience.

The rental process was overall pretty good but then after returning the vehicle, the bus dropped paasengers at the arrivals level of SEATAC forcing you to pack your bags up two flights of escalators. Sad.

Rented a car from Avis during my summer vacation in Europe. I picked up a speeding ticket. Instead of Avis charging my credit card directly they charged an admin fee to PASS along my info to the authorities. Other more reputable rental companies take care of all speeding tickets and fines and by charging you credit card directly instead making you jump through hoops. This has been on going for 6 months. Save your self the hassle and go with a better rental company

I rented my car from the airport, when i picked it up it was supposed to be ready to go and it was supposed to be an suv because of the snow storm the suv's were gone and they gave me an upgrade at no additional cost. i wanted the other vehicle that i thought i was renting

I'm a loyal Avis preferred customer. They always have my car ready for me to pick up whenever I arrive. They have been very pleasant to work with and always have what I'm looking for at great rates.

Use Avis for all my car rental needs for both corporate and personal travel. having an Avis preferred number makes the process seamless. Prices are competitive, such that shopping around if not something I need to do anymore!

I had a really nice car, no glitches besides checking back in took longer than usual. I remember that the cost was good as well. Solid company if you are needing a rental car.

Avis used to be my go to car rental company. I had a Avis frequent customer account. I stopped using them when I started comparing rental prices on mass car rental sites. I now always compare for the best deal. I found their cars to be in good condition and quality.