CanvasPeople

Name: CanvasPeople
Rating: 4.7

4.7

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1,094 User Reviews

6.4

Overall Score

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4.7

star star star star star_half

1,094 User Reviews

6.4

Overall Score

Compare

The Good

The Bad

Bottom Line

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Company Details

Time in Business

17 Years

Company Headquarters

111 Broadway Lynbrook, NY 11563

Number of Reviews 1,094

info Source of Information

Author: Kalicia Bateman

LAST UPDATED: April 20th, 2022

CanvasPeople was started in 2009 with the goal of preserving memories as art. CanvasPeople employees are lovers of photography and home décor and figured it would be a great idea to combine them. Fast forward several years, and the company has become a quality source for photo canvases and other personalized products.

CanvasPeople takes pride in delivering exceptional products to its customers. Photo Canvases was the company’s first and flagship product, but now it also offers mugs, throw pillows, desktop plaques, and more.

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The Good

Simple Ordering Process
100% Satisfaction Guarantee

Simple Ordering Process

Creating a personalized gift with CanvasPeople is a simple and straightforward process. All consumers have to do is select a photo, choose a size, select any artistic effects, and add a frame (optional). After that, CanvasPeople will take it from there. CanvasPeople customers can expect their customized product to be meticulously wrapped and all prints will be finished with an environmentally friendly protective coating. Lastly, hanging equipment will come with the canvas.

100% Satisfaction Guarantee

CanvasPeople guarantees its products. The company simply asks that all requests for replacements are submitted within 30 days of the date that the item is received. All replacement requests must be sent through the company’s contact form.

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The Bad

Limited Refund Policy
Shipping Limitations

Limited Refund Policy

Because CanvasPeople creates custom personalized items, most of the products cannot be refunded for reasons other than defects in materials or workmanship.

Shipping Limitations

Currently, CanvasPeople doesn’t ship orders internationally. Also, express and priority shipping options are currently only available on single item orders.

Additionally, CanvasPeople will only guarantee the shipment date if the consumer was shown a shipment guarantee while placing an order. The guarantee only applies to orders that don’t include services such as photo editing (edits, enhancements, etc.). If an order is not shipped out before the guaranteed shipping date, CanvasPeople may offer a 50 percent refund on the shipping and handling cost.

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The Bottom Line

CanvasPeople is an excellent option for people looking for a personalized gift. Ordering a canvas (or another item) is an easy process and the company prides itself on delivering its products promptly. However, CanvasPeople has a few shipping limitations, such as not being able to ship outside the continental United States, and the fact that there is no express or priority shipping on single canvas orders. If you plan on ordering a product as a holiday gift, it might be best to order sooner rather than later.

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User Reviews

Star Rating

4.7

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1,094 Reviews

Review Breakdown

5 grade

81%

4 grade

10%

3 grade

2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Doraine Redwood City, CA

The final product made the photo look washed out and blurred. The background was totally blurred. Perhaps the size I ordered was too big to represent the photo properly. This should be told to the purchaser. I felt like I wasted the money on this purchase which could never be placed on the wall. If I had known ahead what the washed out effect would be, I would have ordered a smaller version. It was about the photo/subject, not the size that I was interested in. Very disappointing, especially giving it as a gift to my daughter-in-law to be. A canvas fail!

6 years ago

Reply from CanvasPeople

Hello Doraine, Thank you for the review and feedback. We're sorry to hear you were not pleased with your order. Please send us an email at with the picture of the canvas you received and your order details so that we may assist you further. We hope to hear from you soon! Heather-Customer Service

Jan. 22nd, 2020

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Ashley Inwood, WV

I had issues with their website and had multiple orders go through without any sort of confirmation as it kept returning to the payment page. I was charged for 9 orders when only 4 had been confirmed. When I realized what had happened, the company refused to issue a refund until I disputed the additional charges with the credit card company. The images came out great but it’s a shame that I had such trouble with the ordering process and the customer service. I will not be ordering from them again.

6 years ago

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Joni Massapequa, NY

Order was placed based on an email received that it would be delivered in time for Christmas- it was received the day after and I had to purchase other gifts so it isn’t needed. Such a shame because the product looks great.

6 years ago

Reply from CanvasPeople

Hello Joni, Thank you for the review and feedback. We're sorry to hear you did not receive your order before Christmas. Please send us an email at with your order details so that we may assist you further. We hope to hear from you soon! Heather-Customer Service

Jan. 22nd, 2020

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Jennifer Mulligan Remer, MN

I am very disappointed in the quality of the canvas I will not be ordering from you again. I get this was a sale but I have payed before full price and It was much better. but I feel that you guys cheated on the sales one. very unhappy

6 years ago

Reply from CanvasPeople

Hello Jennifer, Thank you for the review and feedback. We're sorry to hear you were not pleased with your order. Please send us an email at with the picture of the canvas you received and your order details so that we may assist you further. We hope to hear from you soon! Heather-Customer Service

Jan. 23rd, 2020

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Jan Roering Burtrum, MN

Photo quality was awful when put onto canvas and the pic used was from a photographer so quality should have been excellent. Also should have been done in landscape not portrait on the canvas. Poor quality overall—went right in the trash! Will not order from you again!

6 years ago

Reply from CanvasPeople

Hello Jan,

We're sorry to hear that you were not pleased with your order. I have followed up via email in order to assist you further.

Hope to hear from you soon!

Susi
Customer Support Manager

Dec. 31st, 2019

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Tiffaney Deming Bolivar, TN

I was Very Disappointed with the Canvas I received, you could not even see the picture. I've purchased a lot of items from your company, but this one was HORRIBLE, and VERY UPSETTING, considering it was a CHRISTMAS GIFT for my Son and his Family. TIFFANEY DEMING

6 years ago

Reply from CanvasPeople

Hi Tiffany,

Thank you for the review and we're very sorry for any inconvenience caused.

I have sent you a follow up email so that we may assist you further.

We hope to hear from you soon!

Susi
Customer Support Manager

Dec. 31st, 2019

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pamela mangiamele Shortsville, NY

Picture quality was horrible on both items. I will not order again. I wasted about $80.00. Could not even use them for Christmas gifts. Very disappointed in the quality. I unsubscribed from future mailings from Canvas people.

6 years ago

Reply from CanvasPeople

Hi Pamela,

We're very sorry to hear that you were not pleased with your order.

I do see that one of our agents is in contact with you via email and is working to resolve this for you. Please continue to respond via email so that we may assist you further.

Thank you!

Susi
Customer Support Manager

Dec. 31st, 2019

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Jane M musbek Newport, NH

They weren't want I thought for the money nothing to stick with so I don't think I would get them again. They have no frame to protect the picture itself. I thank you but to much money for what you get.

6 years ago

Reply from CanvasPeople

Hello Jane, Thank you for the review and feedback! We're sorry to hear you were not pleased with your order. I will be following up with you via email to further assist you. Hope to hear from you soon! Heather-Customer Service

Jan. 23rd, 2020

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Slong Lancaster, OH

I’m sorry I was hugely disappointed. I went to Wal Mart and made another canvas . The pic had a black stripe at the top and I couldn’t tell because of the black frame I had it set in .

6 years ago

Reply from CanvasPeople

Hello Slong, Thank you for the review and feedback. We're sorry to hear you were not pleased with your order. Please send us an email at with the picture of the canvas you received and your order details so that we may assist you further. We hope to hear from you soon! Heather-Customer Service

Jan. 28th, 2020

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JOYCE MURRAY Naples, ME

SO DISAPPOINTED. THE PICTURE WAS WRAPPED AROUND THE SIDES OF THE FRAME. THIS IS WHAT I ORDERED, BUT THE MOST IMPORTANT PERSON ENDED ON THE SIDE, THIS WAS A GIFT FOR HER.

6 years ago

Reply from CanvasPeople

Hello Joyce, Thank you for the review and feedback! We're sorry to hear you were not pleased with your order. I will be following up with you via email to further assist you. Hope to hear from you soon! Heather-Customer Service

Jan. 21st, 2020

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Bethani Belleville, IL

I've normally had great service but, an disappointed that I received this order after the promised date. This was a gift & I didn't have it when I needed it.

6 years ago

Reply from CanvasPeople

Hello Bethani, Thank you for the review and feedback. We’re sorry to hear that the order was not received before you needed it. Please send us an email at with your order details so that we may assist you further. We hope to hear from you soon! Heather-Customer Service

Jan. 23rd, 2020

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John b Ocala, FL

Ordered my canvases with the understanding they’d be in by Christmas. They weren’t. They were 9 days late. Ridiculous. You’ve lost a customer.

6 years ago

Reply from CanvasPeople

Hello John, Thank you for the review and feedback. We're sorry to hear your order did not arrive before Christmas. Please send us an email at with the picture of the canvas you received and your order details so that we may assist you further. We hope to hear from you soon! Heather-Customer Service

Jan. 22nd, 2020

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Cynthia Hermes Buffalo, MN

Photos are often difficult to adjust. You need better cropping and sizing tools. Package was very late. Arrived after Christmas. Disappointed.

6 years ago

Reply from CanvasPeople

Hello Cynthia, Thank you for the review and feedback. We’re sorry to hear that you experienced a difficult time with placing your order and that the order was not received before Christmas. I have reviewed the order and see that it was delivered on 12/20/2019 at 1:05 PM. If the order was not received, please send us an email at so that we may assist you further. Heather-Customer Service

Jan. 27th, 2020

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Stephen Marietta, GA

Bottom 3rd of my picture was cut off. I've reached out and sent a pic of what I received vs what I expected. Still waiting on a response.

6 years ago

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Kathy McLean Athens, TN

I didn't like the white on each side of the picture. It looks so cheap. I was so unhappy with it. Thank you

6 years ago

Reply from CanvasPeople

Hello Kathy,
Thank you for the review and feedback. We're so sorry to hear you were not pleased with the outcome. I will be following up with you via email to see if we can assist you further with your order. I hope to hear from you soon! Susi, Customer Support Manager

Jan. 21st, 2020

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Haleigh Spanish Fort, AL

The picture was very blurry. This was a professional, high quality wedding photo. Came out very blurry on canvas.

6 years ago

Reply from CanvasPeople

Hello Haleigh, Thank you for the review and feedback. We're sorry to hear you were not pleased with your order. Please send us an email at with the picture of the canvas you received and your order details so that we may assist you further. We hope to hear from you soon! Heather-Customer Service

Jan. 23rd, 2020

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Angel Decatur, IL

The shipping was late it said expected delivery before Christmas and i got it today i was upset about that

6 years ago

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Hernandez Jaime Colorado Springs, CO

Said it was going to arrive before Christmas and I didn’t receive it till January 2nd 2020

6 years ago

Reply from CanvasPeople

Hello Jaime, Thank you for the review and feedback. We're sorry to hear that you did not receive your order before Christmas. Please send us an email at with the picture of the canvas you received and your order details so that we may assist you further. We hope to hear from you soon! Heather-Customer Service

Jan. 22nd, 2020

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Demetrius Ferndale, MI

Horrible customer service, didn’t receive the product in time for the holiday as promised.

6 years ago

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Rebecca Hiram, GA

Not so good. I paid extra for touch ups etc. it came out bland and blurry. I’d pass.

6 years ago

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Cynthia White River Junction, VT

I did not receive my order as of yet I wanted it for Christmas

6 years ago

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Priscilla Alamo

The picture came out very horrible and it came super late

4 years ago

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John DeFendis Stanley, NC

Felt ripped off on the pricing for the tree ornaments.

4 years ago

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Desiree Waldorf, MD

The picture on the canvas is blurry. Disappointed

6 years ago

Reply from CanvasPeople

Hello Desiree, Thank you for the review and feedback. We're sorry to hear you were not pleased with your order. Please send us an email at with the picture of the canvas you received and your order details so that we may assist you further. We hope to hear from you soon! Heather-Customer Service

Jan. 22nd, 2020

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Melissa Jones Smithville, TN

I’m not pleased! The quality was not what I expected!

6 years ago

Reply from CanvasPeople

Hello Melissa, Thank you for the review and feedback. We're sorry to hear you were not pleased with your order. Please send us an email at with the picture of the canvas you received and your order details so that we may assist you further. We hope to hear from you soon! Heather-Customer Service

Jan. 22nd, 2020