Name: PetFlow
Rating: 2.9

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Arlene Delray Beach, FL

Olrdered Fromm canned dog food from Pet flow because Chewy.com that I loved was not offering it anymore. Dog food cans all dented. . This never happened with Chewy. Will not order from pet flow again.

9 years ago

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sarah p

Stole my credit card information and will not let me cancel "autoship". Extremely frustrating customer service. Manipulative and evil tactics to get more money when they should just operate an honest gd business model.

9 years ago

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Rosa Natick, MA

Company had good pricing an fast shipping. However, unlike other online pet food vendors they do not allow online order cancellation. All they do is give you a phone number where you get stuck on hold for a L O N G time.

9 years ago

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Shobai Lawton, OK

I again was lied to by a Petflow representative. I was told 3 to 4 days and now it's going on 8. Chewy has great customer service and has never lied.

6 years ago

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Jake Newington, CT

They keep sending me cat food instead of dog food. This company used to be great. I am on my 3rd return of cat food for dog food. Ridiculous. Going back to Chewy.

6 years ago

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Bob Middletown, PA

The orders arrive quickly and great customer service, ordering is easy as well

8 years ago

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Gerald Hays Layton, UT

Great service and fast shipping. I have liked all of the products I have ordered through them.

6 years ago

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Heather McRay Carmel, NY

Easy to use site, responded quickly to my request for help.

5 years ago

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Annie Nelson Detroit, MI

Great customer service, immediate responses

5 years ago

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Dunderhead Saint Johns, MI

Brian the owner co-founded Truly does not care about our pets They shipped 600.00 in dog food that was not delivered and then canceled my account

6 years ago

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Celeste Rogers Kapolei, HI

PetFlow had a data breach on 26 May 2020 that exposed email addresses and passwords. Their security needs to be upgraded.

6 years ago

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Mrs. Stephanie Wierzbicky Hoffman, NJ

The representative Selena was Excellent !!

7 years ago

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Yandy Hempstead, NY

The team are the best, they are very helpful

8 years ago

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Patricia Garr Washington Crossing, PA

One of the worst websites ever, a navigation nightmare! You lost a customer that spends several hundred dollars a month! Back to Chewy for now!

8 years ago

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dan tishman Highlands, NJ

worst web site ever cannot remove paypal cannot remove autoship items. i dont have time for this scam! Not recommended.

8 years ago

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Daniel Ferro Alexandria, VA

Almost impossible to cancel auto-ship, unlike competitors like Chewy that make it easy. Avoid like the plague.

8 years ago

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Jason Payne ,

Accidentally ordered the wrong dog food--spent 300.00--they refuse to take it back or replace it!

5 years ago

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Rp Milan Valencia, CA

They don t answer their phones. They are too cheap to hire more people

5 years ago

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Ella Ella San Antonio, TX

Bad communication and costumer service in a time of emergencies.

6 years ago