Edge

Name: Edge
Rating: 4.5

4.5

star star star star star_half

371 User Reviews

7.3

Overall Score

4.5

star star star star star_half

371 User Reviews

7.3

Overall Score

The Good

The Bad

Bottom Line

Reviews

Write a Review

Company Details

Termite Control

Bed Bug Control

Yes

Wildlife Control

Yes

Lawn Services

QualityPro Certified

Time in Business

18 Years

Company Headquarters

1290 Sandhill Rd. Orem, Utah 84058

Number of Reviews 371

info Source of Information

Author: Kalicia Bateman

LAST UPDATED: March 12th, 2022

The majority of the Edge Pest Control and Mosquito Services reviews (below) reveal that customers are pleased with the company's quick and timely services, professionalism, and customizable service plans. As far as pest control companies go, Edge Pest Control and Mosquito Services is a dependable company and customers generally seem happy with the service.

A bit about the company's services and experience in the industry:

Edge is a pest control company devoted to providing leading services for both residential and commercial customers since 2008. While Edge provides scheduled services every three months, it also offers unlimited free reservices as the need arises between each regularly scheduled appointment. These services are extensive and include spider, mosquito, vole, rat, bed bug, mouse, flea, ant, cockroach, and wasp control.

Edge insists on using high quality products, which allows home and business owners to be on location even during the service. Edge has several locations across the country, including Illinois, Missouri, Kansas, Colorado, Utah, Idaho, Oregon, Washington, and most recently Texas. For customers located near one of these areas, Edge promises same-day care and provides services within 24 hours of a request.

Top Ranked Companies

#1 Aptive Environmental

8.2 Overall Score

4.5

star star star star star_half

(8,720)

1-(855) 677-3010

#2 Pestie

7.8 Overall Score

4.7

star star star star star_half

(125)

View Profile View Profile

#3 Insight Pest Solutions

7.8 Overall Score

4.3

star star star star star_half

(742)

View Profile View Profile

thumb_up

The Good

Edge Guarantees
Same-Day Service
Great Customer Service
Service Breakdown

Edge Guarantees

Edge Pest Control and Mosquito Services has established a guarantee for customers that includes a complete inspection of your home, a foundation barrier, and a landscape barrier all applied with professional, proven products utilizing iCap technology. Edge products are comparatively safer for adults, children, and even pets.

When clients pay for a service from Edge, they are guaranteed service every three months for pest, flea, and bed bug control and five weeks for mosquito and rodent control. However, in between each servicing session, clients can call and request extra services. These extra services are not only free but unlimited, meaning customers can call as many times as they need in order to resolve their pest issue, even between their scheduled sessions. This is part of Edge's guarantee for year-round protection.

Same-Day Service

Edge Pest Control and Mosquito Services realizes that when homeowners and businesses request pest control, it is often because the need is urgent. According to its website, 90 percent of the company’s customers receive their requested treatment within 24 hours, which makes Edge's services competitively fast.

Great Customer Service

Edge Pest Control and Mosquito Services provides varied ways for its clients and potential clients to contact the company and have their questions answered. On the company’s website, a live chat option enables people to talk immediately with Edge's representatives. Similarly, Edge clearly displays a phone number on the top of the home page that customers can call if they prefer. Finally, for concerns and questions that may not be as urgent, Edge provides an email form that clients can use to inquire about their concerns, sign up for a new service, or request a reservice.

Service Breakdown

One of Edge's strengths is the openness and organization on the website when it comes to each of the company’s services. Part of this openness includes a service breakdown. Under every service, Edge provides several points of information for its clients. First, the site provides the servicing season and schedule with a brief explanation. Second, there is an actual breakdown of the service, describing the steps in each servicing process as well as the why behind each step. This information includes details about meeting with a servicing specialist, completing inspection, using an insect growth regulator (IGR), returning for a power spray, and treating landscape barriers, among other tasks.

thumb_down

The Bad

Limited Locations
Undisclosed Pricing

Limited Locations

Although Edge Pest Control and Mosquito Services boasts local, same-day service, the promise depends completely on your location. Unfortunately, Edge does not cover all of the United States. Potential clients who want to take advantage of Edge’s guarantees and products can only do so if they live in one of the company’s service areas. Edge’s services are limited to areas near the following locations:

Denver, Colorado
- Arapahoe County
- Adams County
- Boulder County
- Broomfield County
- Douglas County
- Denver County
- Elbert County
- Freemont County
- Jefferson County
- Weld County
Colorado Springs, Colorado
- Douglas County
- Elbert County
- El Paso County
- Pueblo County
Kansas City, Kansas
- Barton County
- Douglas County
- Franklin County
- Jefferson County
- Johnson County
- Leavenworth County
- Miami County
- Wyandotte County
Kansas City, Missouri
- Cass County
- Clay County
- Clinton County
- Jackson County
- Johnson County
- Lafayette County
- Platte County
- Ray County
Portland, Oregon
- Clackamas County
- Marion County
- Multnomah County
- Polk County
- Washington County
- Yamhill County
Salt Lake City, Utah
- Box Elder County
- Davis County
- Morgan County
- Salt Lake County
- Tooele County
- Weber County
Orem, Utah
- Utah County
- Wasatch County
St. George, Utah
- Beaver County
- Iron County
- Kane County
- Millard County
- Sevier County
- Washington County
Seattle, Washington
- King County
- Pierce County
- Snohomish County
- Tacoma City
Chicago, Illinois
- Cook County
- Dekalb County
- DuPage County
- Ford County
- Grundy County
- Iroquois County
- Kankakee County
- Kendall County
- LaSalle County
- Lee County
- Livingston County
- Will County
Nampa, Idaho
- Canyon County
- Gem County
- Owyhee County
Dallas, Texas
- Collin County
- Dallas County
- Denton County

Undisclosed Pricing

While certain aspects of Edge’s website are clear and transparent, the company does not disclose pricing information on its website. However, this is common throughout the pest control industry. Interested consumers are encouraged to reach out to the company for more information.

gavel

The Bottom Line

All Edge service specialists are QualityPro Accredited and the company employs Certified Entomologists. Whether you're trying to get rid of everyday pests such as carpenter ants, spiders, bed bugs, and fleas or dealing with mosquitoes, wasps, and rodents, Edge provides quality pest control (that is safe for humans and pets).

Overall, our team recommends Edge as a great option for homeowners and businesses looking for professional pest control services. Although Edge does not operate across the United States, those who live in one of its service areas can benefit from the company's free reservicings, guarantees, quality pest control and same-day service.

View Best Pest Control Companies

Was this content helpful?

thumb_up Yes thumb_down No

border_color Write a Review

User Reviews

Star Rating

4.5

star star star star star_half

371 Reviews

Review Breakdown

5 grade

78%

4 grade

3 grade

2 grade

1 grade

Sentiment Criteria

Value

star star star star star_half

Quality

star star star star star_half

Service

star star star star star_half

Trustworthiness

star star star star star_half

cancel

star star star star_border star_border

Heidi Harris Salt Lake City, UT

The first person that came was great. She was friendly and professional. However, the next people who came to check the rat traps didn't even check the trap boxes, they just looked at a few of the regular traps. Each service person who came out gave us a different story, and so we requested an area manager to come out. The area manager told us that we didn't have rats because rats don't dig holes. Well, we caught one, and our neighbor caught 8, so we know that we have them. But he made us feel stupid and that we didn't know what we were talking about. I tried calling customer service, and they told us that the pest control and rat service was guaranteed when we signed up, but a customer service agent later told us that the rat service was only guaranteed for one month and not a year. They aren't all on the same page .

5 years ago

Reply from Edge

Thank you for your feedback and for letting us know about this experience. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please feel free to reach out to us at 866-529-8064 and we would love to help take care of you. Thank you.

Nov. 23rd, 2020

star star star star_border star_border

Sherry Rind Lynnwood, WA

I contacted this company because they said they used products that are not lethal to other animals. After some confusion with the contract, the company did respond. My suggestion is to clearly explain the contract at time of purchase. The business manager's response to another customer's complaint says: "we are always very thorough about the sign-up process. We go over the agreement with you, have you sign it, and send you copies of everything. There are four different sections that we go over, and each explains the servicing and scheduling." That is a total lie. No one went over the agreement, no one explained, no one sent me a copy.

8 years ago

Reply from Edge

Sherry, we apologize for your experience. We strive to make every interaction with us a positive one. It is part of the protocol to send you a copy of your agreement right after the sign-up process is complete. We apologize if this did not happen. Sometimes it can get stuck in a spam or trash folder. We'd be more than happy to make sure you receive a copy. Please feel free to give us a call at 866-529-0864. We are always happy to help!

Oct. 16th, 2018

star star star star_border star_border

Stacie Stilwell, KS

In trying to proactively initiate my first ever treatment with Edge, I talked to 5 different people being transferred several times and also being told twice that I would have to be ‘called back because that department is busy on another call’. When someone did show up to do treatment (after I was told I would need to be available from 12-4pm for their arrival) and then that guy was only there to do mosquitoes and that someone else would be showing up later for my other bug treatment! Totally inconvenient! After a call back to headquarters we got it sorted out. It shouldn’t be this complicated when a potential customer is looking for service! Not a great first impression.

8 years ago

Reply from Edge

Stacie, we apologize for the frustration you experienced during your first treatment. We strive to make every interaction with us a positive one. We really do have a great service and hope that your next treatment goes a bit more smoothly, so that we can earn a better rating and review from you in the future. Remember, we will come back out for free as many times as you need to make sure you are taken care of. Please, let us know if you ever need anything more. We are always happy to help.

Apr. 13th, 2018

star star star star_border star_border

Alex Rogerson Saratoga Springs, UT

A rep from Edge came to our home and although we were considering looking for a new provider, we informed him that we were happy with the company we were with, but we'd be willing to listen to his pitch. We were impressed with the sales pitch and decided we wanted to help out this rep. We then discussed pricing...The quarterly price was $30 more than we currently paid. When asking if they would meet our old price or do one treatment for free to see if it's worth the switch, we were then told that he would not be able to meet any competitor pricing or offer us a 'free trial' or anything. Not super impressed with that modeling. Most pest control companies are very similar, so why would I spend $120 more per year for potentially the same frustrations I was currently experiencing?! Not worth it, but giving 3 stars because I did think the salesman did a good job and was very personable.

8 years ago

Reply from Edge

Alex, we apologize for your experience. We strive to make every interaction with us a positive one. We really do have a great service and only use the best products on the market. We pride ourselves in providing a high quality long lasting service. We'd love the opportunity to prove it to you and hope to earn a higher rating and review from you in the future. Please feel free to give us a call at 866-529-0864. We're always happy to help!

Oct. 16th, 2018

star star star star_border star_border

judith udchtiz Oak Lawn, IL

Overall happy. People behind the phones.... hmmm. Sometimes kinda rude and insulting especially the last one I talked to!! Most Of the technicians are great. Had one that was ‘training ‘ another. And I was trying to show them the inside areas that needed to be treated and the trainer just kept talking like he was trying to distract me Didn’t appreciate that.

6 years ago

star star star star_border star_border

Nick Kent, WA

Up until yesterday Edge service has been average. A couple of the techs spent about 10 minutes with a little pump sprayer. Until Justine showed up. She's a pests worse nightmare. She was on her hands and knees checking everything, rolling over boulders and findings hidden nests. She laid out a ant trap minefield, dragged a 250+ foot hose around our place carpet bombing every escape route and used an extra insecticide for our ant invasion. She is amazing.

6 years ago

star star star star_border star_border

Diane Neureuther Huntley, IL

Still not sold on the mole situation. Have heard different stories from various servicemen that have been out here. Again, need to have all on the same page. Only mole caught was by my dog and I am paying $200+ for not sure what.

6 years ago

star star star star_border star_border

Ron Independence, MO

3 yrs with Edge. Service has been OK. Have to call for AM or PM preference to insure inside is done, otherwise skipped. First year include granular or liquid treatment to yard. Now considered an extra but cost did not change. Insects reappear occasionally as next treatment is due. Techs are friendly.

8 years ago

Reply from Edge

Thanks for your thoughts, Ron! If there is ever anything more we can do for you, please just let us know. We hope to continue servicing your home well enough to earn a better rating and review from you in the future. We are always happy to help.

May. 22nd, 2018

star star star star_border star_border

mccandless24 Kaysville, UT

We would really prefer to find a pest control business that did not make you sign a contract. Edge was satisfactory the treatment seemed to keep most insects/bugs away but I did not really like being locked in for a year. I was able to find a cheaper option and have seen the same results. Not a bad option but is more on the expensive side from what I have found.

6 years ago

star star star star_border star_border

Shon Scoville Lehi, UT

I had a EDGE rep come to my house. I live right by a field. They told me that their product was the only one that will effectively keep spiders out of my house. But, after I declined the service, the saleperson became pretty aggressive saying that I was not making a smart decision. I didn't like that.

4 years ago

star star star star_border star_border

Ron Thurgood Denver, CO

Overall I am seeing results with regard to some of the pest control. I don't feel like I know what they have done on each visit. I don't have much contact and miss when they come. Most of the items are outside, but we have had traps and needs inside that I think they don't do because I miss the visit because I am at work etc.

4 years ago

star star star star_border star_border

M N Kaysville, UT

We use Edge and have had a satisfactory experience. Seems a bit overpriced and I wish they would schedule times when they could come inside. I don't want to have to catch them every time. Whenever I have issues, they come right back and take care of it, but I'd prefer it to be done right the first time.

6 years ago

star star star star_border star_border

CAROLE SCOVILLE Pleasant Grove, UT

I like that these guys are natural, but dont' love the idea of killing every insect in my yard. I'd rather introduce natural predators to the noxious bugs

8 years ago

Reply from Edge

Carole, thank you for your review. We love feedback from our customers. Please let us know if there is ever anything more we can do in servicing your home. We're always happy to help!

Jun. 13th, 2018

star star star star_border star_border

Daphne Brown Riverton, UT

The idea sounded great and at first they did a great job. But like most pest control companies we ended up with very little done each visit. And almost impossible to get them to spray inside.

6 years ago

star star star star_border star_border

Paxon Fischer Herriman, UT

Employees are usually people who do summer sales. They don't really seem to care whether or not I'm getting good service.

8 years ago Edited September 14, 2021

Reply from Edge

Thanks for your thoughts! If there is ever anything more we can do for you, please just let us know. We are always happy to help.

Dec. 7th, 2018

star star star star_border star_border

Bryndie Managua, MN

I have edge at my house. The techs are nice and it seems like a clean, safe product which is why we went for it but we still see quite a few pests around

6 years ago

Reply from Edge

Bryndie, thank you so much for your feedback! I wanted to reach out to you to speak with you more about our services. We want to make sure every experience with us is a 5-star service. I wasn't able to find your account with us based off of your name on BestCompany. Please give me a call on my direct line at 385-477-5753 so I am able to assist you in making sure from here out that the services are going smoothly for you. Thank you so much and have a great day!

Feb. 12th, 2020

star star star star_border star_border

chris Francom Houston, TX

I thought it was overpriced for the service. There were several other companies with lower rates that do just as good of job.

6 years ago

star star star star_border star_border

Don Boren American Fork, UT

I am not a fan of door to door soliciting that this company does in my neighborhood. Their sales people were a little pushy.

7 years ago

star star star star_border star_border

Amberly Pack Salt Lake City, UT

I wish they would do a come as needed option instead of just an annual contract.

4 years ago

star star star star_border star_border

Bryan Jensen South Jordan, UT

They were great at first... but then they were slower and slower to respond. Ended up canceling

6 years ago

star star star star_border star_border

Desiral Hagger Lees Summit, MO

Continued to see bug and ants around the house

8 years ago

Reply from Edge

Oct. 13th, 2020